Cisco CallManager vs BluIP

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Our analysts compared Cisco CallManager vs BluIP based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Cisco CallManager Software Tool
BluIP Software Tool

Product Basics

Cisco CallManager, now known as Cisco Unified Communications Manager (CUCM), is a robust software solution designed to manage and streamline unified communications within an organization. It efficiently handles tasks such as call processing, session management, and voice, video, messaging, and mobility services. This software is particularly well-suited for medium to large enterprises that require a scalable and reliable communication infrastructure to support their operations.

One of the key benefits of Cisco CallManager is its ability to integrate seamlessly with various communication tools, enhancing collaboration and productivity. Popular features include advanced call routing, conferencing capabilities, and support for a wide range of endpoints. Users appreciate its intuitive interface and comprehensive management tools, which simplify the administration of complex communication networks.

Compared to similar products, Cisco CallManager is often praised for its stability and extensive feature set, although some users note that it can be more expensive. Pricing typically varies based on the number of users and specific deployment needs, so it's advisable to contact SelectHub for a tailored pricing quote.

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BluIP offers a comprehensive suite of cloud-based communication solutions, including Cloud Communications and Cloud UCaaS (Unified Communications as a Service). These services are designed to streamline and enhance business communications by integrating voice, video, messaging, and collaboration tools into a single, cohesive platform. BluIP is particularly well-suited for medium to large enterprises that require robust, scalable, and flexible communication solutions to support remote workforces and multi-location operations.

Key benefits of BluIP include improved operational efficiency, reduced communication costs, and enhanced collaboration capabilities. Popular features encompass high-definition voice and video calls, instant messaging, presence indicators, and seamless integration with existing business applications. Users often praise the platform for its reliability, user-friendly interface, and comprehensive support services.

While specific pricing details are not readily available, BluIP typically offers flexible pricing models based on the number of users and specific service requirements. Interested parties are encouraged to contact SelectHub for a customized pricing quote tailored to their unique needs.

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Product Insights

  • Improved Collaboration: Facilitates seamless communication across different devices and locations, enhancing teamwork and productivity.
  • Cost Efficiency: Reduces the need for multiple communication systems, lowering operational costs and simplifying management.
  • Scalability: Easily adapts to the growing needs of your organization, allowing you to add users and features without significant downtime.
  • Enhanced Security: Provides robust security features such as encryption and secure access controls to protect sensitive communications.
  • Centralized Management: Offers a single interface for managing all communication tools, streamlining administrative tasks and reducing complexity.
  • Increased Mobility: Supports mobile and remote work by enabling employees to access communication tools from anywhere, ensuring business continuity.
  • Integration Capabilities: Integrates with other business applications like CRM and ERP systems, enhancing workflow efficiency and data consistency.
  • Reliability: Delivers high availability and redundancy features, ensuring that communication services remain operational even during failures.
  • Customizability: Allows for tailored configurations to meet specific business needs, providing flexibility in deployment and usage.
  • Enhanced User Experience: Offers intuitive interfaces and features that simplify communication tasks, improving user satisfaction and adoption rates.
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  • Cost Efficiency: Reduces the need for expensive on-premise hardware and maintenance, leading to significant savings.
  • Scalability: Easily scales with your business growth, allowing you to add or remove users without hassle.
  • Enhanced Collaboration: Facilitates seamless communication and collaboration among team members, regardless of their location.
  • Business Continuity: Ensures uninterrupted service with built-in redundancy and disaster recovery features.
  • Flexibility: Offers a range of customizable options to fit the unique needs of different business models.
  • Improved Productivity: Streamlines workflows and reduces downtime, enabling employees to focus on core tasks.
  • Advanced Security: Provides robust security measures, including encryption and compliance with industry standards.
  • Remote Work Enablement: Supports remote work by providing reliable access to communication tools from anywhere.
  • Integration Capabilities: Easily integrates with existing business applications, enhancing overall operational efficiency.
  • Customer Support: Offers 24/7 customer support to resolve issues promptly and minimize disruptions.
  • Unified Communications: Combines various communication tools into a single platform, simplifying management and use.
  • Mobility: Allows employees to stay connected and productive on the go with mobile app support.
  • Analytics and Reporting: Provides detailed insights and analytics to help make informed business decisions.
  • Environmental Impact: Reduces carbon footprint by minimizing the need for physical infrastructure and travel.
  • Future-Proofing: Keeps your communication infrastructure up-to-date with the latest technological advancements.
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  • Centralized Call Control: Manages call processing functions for IP telephony, video, messaging, mobility, and presence services.
  • Scalability: Supports up to 40,000 users per cluster, with the ability to interconnect multiple clusters for larger deployments.
  • High Availability: Provides redundancy and failover capabilities through clustering and geographic distribution.
  • Device Integration: Seamlessly integrates with a wide range of Cisco and third-party IP phones, video endpoints, and soft clients.
  • Unified Messaging: Integrates voicemail, email, and fax into a single inbox, accessible from various devices.
  • Mobility Features: Includes Single Number Reach, Extension Mobility, and Mobile Connect to ensure users can be reached on multiple devices.
  • Security: Implements robust security measures such as SRTP for media encryption, TLS for signaling encryption, and secure boot.
  • Call Routing: Advanced call routing capabilities including least-cost routing, time-of-day routing, and policy-based routing.
  • Video Conferencing: Supports high-definition video conferencing with integration to Cisco TelePresence and other video solutions.
  • Presence and Instant Messaging: Provides real-time presence information and instant messaging capabilities integrated with Cisco Jabber.
  • Reporting and Analytics: Offers detailed call reporting, usage statistics, and analytics through tools like Cisco Unified Intelligence Center.
  • APIs and SDKs: Extensive APIs and SDKs for custom application development and integration with other business systems.
  • Globalization: Supports multiple languages and localization options for global deployments.
  • Virtualization Support: Compatible with VMware and other virtualization platforms for efficient resource utilization.
  • Directory Integration: Integrates with corporate directories such as Microsoft Active Directory for user management and authentication.
  • Call Admission Control: Manages bandwidth and ensures quality of service (QoS) for voice and video calls across the network.
  • Emergency Services: Provides E911 support and location-based services to ensure compliance with emergency regulations.
  • Licensing Flexibility: Offers various licensing models including user-based and device-based options to suit different organizational needs.
  • Interoperability: Ensures compatibility with SIP, H.323, and other industry-standard protocols for seamless communication across different systems.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform, streamlining communication processes.
  • Scalability: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises, without compromising performance.
  • Mobile Integration: Offers robust mobile apps for iOS and Android, ensuring seamless communication on the go.
  • Advanced Call Routing: Provides intelligent call routing options, including skills-based routing and time-of-day routing, to enhance customer service efficiency.
  • Voicemail-to-Email: Converts voicemails to email attachments, allowing users to access and manage messages from their inbox.
  • Video Conferencing: Supports high-definition video conferencing with screen sharing capabilities, facilitating remote meetings and collaboration.
  • CRM Integration: Integrates with popular CRM systems like Salesforce and Microsoft Dynamics, enabling seamless data synchronization and enhanced customer relationship management.
  • Call Analytics: Provides detailed call analytics and reporting tools to monitor performance and identify areas for improvement.
  • Auto Attendant: Features a customizable auto attendant to greet callers and direct them to the appropriate department or extension.
  • Disaster Recovery: Includes robust disaster recovery options to ensure business continuity in the event of an outage or emergency.
  • Security: Employs advanced security measures, including encryption and multi-factor authentication, to protect sensitive communications.
  • API Access: Offers API access for custom integrations and automation, allowing businesses to tailor the platform to their specific needs.
  • Call Recording: Enables call recording for quality assurance, training, and compliance purposes.
  • Presence Management: Displays real-time presence information, showing the availability status of team members to improve collaboration.
  • Fax-to-Email: Converts incoming faxes to email attachments, simplifying document management and reducing the need for physical fax machines.
  • Softphone Support: Provides softphone applications for desktop and mobile devices, allowing users to make and receive calls from any internet-connected device.
  • Contact Center Solutions: Includes advanced contact center features such as queue management, agent monitoring, and performance analytics.
  • Global Reach: Supports international calling and global phone numbers, enabling businesses to expand their reach and operate on a global scale.
  • Customizable User Interface: Offers a customizable user interface to match the branding and preferences of the organization.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or concerns promptly.
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Product Ranking

#31

among all
UCaaS Providers

#37

among all
UCaaS Providers

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Synopsis of User Ratings and Reviews

Robust Security: Cisco CallManager boasts a secure environment free from critical vulnerabilities, ensuring communication protection.
Crystal-Clear Audio: Users consistently highlight the exceptional sound quality provided by Cisco CallManager.
Feature-Rich Solution: Cisco CallManager offers a comprehensive suite of communication tools, encompassing voice, video, and instant messaging, simplifying communication management.
Seamless Integration: Cisco CallManager integrates effortlessly with other applications, extending its value beyond standard VoIP capabilities.
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Reliable Service: BluIP is known for its dependable service quality, which is crucial for maintaining business productivity and a steady revenue stream.
Strong Customer Support: Users praise BluIP's "white-glove" customer service, ensuring they receive assistance whenever needed.
Feature-Rich UCaaS: BluIP's UCaaS solutions offer a comprehensive suite of advanced telephony features, including video conferencing, messaging, and mobility, all within a single platform.
Seamless Integrations: BluIP provides integrations with popular platforms like Microsoft Teams and Webex, simplifying workflows for businesses invested in these ecosystems.
AI-Powered Enhancements: Features like the AIVA Connect® Studio leverage AI to automate tasks, personalize customer interactions, and improve operational efficiency.
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Cost: CUCM can be expensive to implement and maintain, especially for smaller organizations. This is due to licensing costs, hardware requirements, and the need for specialized IT staff.
Complexity: CUCM is a complex system that requires specialized knowledge to set up and manage. This can be a barrier for organizations that don't have dedicated IT staff with Cisco expertise.
Reporting: While CUCM offers basic call reporting, many users find the built-in tools cumbersome and limited. This often necessitates investing in third-party software for more user-friendly and comprehensive reporting features.
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Lack of User Feedback: Finding objective insights into the actual user experience with BluIP is difficult due to the absence of readily available customer reviews or testimonials.
Limited Pricing Transparency: The lack of publicly available pricing information for BluIP services could make it challenging for businesses to accurately evaluate its affordability and fit within their budget constraints.
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Can Cisco CallManager unify your communication woes, or will it leave you *hanging* on the line? User reviews from the last year suggest Cisco CallManager, a platform for managing tasks like Unified Communications, is a reliable and secure option for organizations seeking robust communication management. Users consistently praise its comprehensive features, highlighting its ability to seamlessly integrate voice, video, and messaging services, which is essential for streamlining communication in today's hybrid work environments. They particularly appreciate its interoperability with other Cisco products, creating a unified ecosystem that enhances productivity and collaboration. However, some users find the system's complexity a double-edged sword. While its advanced features cater to diverse needs, they can be daunting for those unfamiliar with Cisco's ecosystem, requiring specialized knowledge and training for effective management. A notable strength of Cisco CallManager is its robust security features, making it a top choice for organizations with stringent security requirements, particularly those in sectors like finance and healthcare where data protection is paramount. However, the system's complexity rears its head again in managing logs and call records, a process some users find cumbersome and time-consuming. This complexity, coupled with the potential need for specialized IT expertise, makes Cisco CallManager best suited for medium to large organizations with the resources to navigate its learning curve and maximize its potential. Smaller organizations might find its feature set overwhelming and its management demanding, potentially overshadowing its benefits.

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Is BluIP all it's hyped up to be, or will it leave you feeling blue? User reviews from the past year present a mixed bag when it comes to BluIP's services. While some users praise the platform's features and functionality, particularly its robust UCaaS offerings and integrations with popular tools like Microsoft Teams, a recurring theme in negative reviews is the customer service experience. For instance, one user reported a month-long delay in porting their number due to what they perceived as inefficient customer support. This is a significant concern, as timely and effective support is crucial for businesses relying on cloud communication tools. Another user highlighted a four-week outage with BluIP's UC One Communicator, a product heavily used for internal communication and client interactions. This extended downtime, attributed to issues with BroadSoft, the underlying software vendor, raises concerns about the platform's reliability and BluIP's ability to swiftly address technical difficulties. While BluIP offers a comprehensive suite of cloud communication tools, these negative experiences underscore the importance of consistent performance and dependable customer support. Therefore, BluIP might be best suited for businesses that can tolerate potential service disruptions and prioritize a feature-rich platform over immediate customer support. However, companies heavily reliant on real-time communication and requiring prompt assistance might want to consider alternatives with a stronger track record in customer service and system uptime.

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