CallTower vs VirtualPBX

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Our analysts compared CallTower vs VirtualPBX based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

CallTower Software Tool
VirtualPBX Software Tool

Product Basics

CallTower offers a comprehensive software solution for managing Unified Communications, integrating voice, video, messaging, and collaboration tools into a single platform. This software is particularly well-suited for medium to large enterprises seeking to streamline their communication processes and enhance productivity. Its robust features include seamless integration with Microsoft Teams, Cisco Webex, and other leading communication tools, ensuring a cohesive user experience.

Key benefits of CallTower's software include improved operational efficiency, enhanced collaboration, and reduced communication costs. Users appreciate its intuitive interface, reliable performance, and extensive support options. The platform's scalability makes it an ideal choice for growing businesses, allowing them to easily add or remove services as needed.

Pricing for CallTower's services varies based on the specific needs of the organization, including the number of users and selected features. For detailed pricing information, it is recommended to contact SelectHub for a customized quote. Overall, CallTower stands out for its ability to unify diverse communication channels into a single, efficient system.

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VirtualPBX offers a comprehensive software solution for managing business communication, including tasks like call routing, voicemail, and conferencing. It is particularly well-suited for small to medium-sized businesses seeking a scalable and flexible communication system. The software's cloud-based nature allows for easy integration with existing workflows, making it an attractive option for companies looking to enhance their communication infrastructure without significant upfront investment.

Key benefits include improved call management, enhanced team collaboration, and the ability to handle multiple communication channels seamlessly. Popular features encompass auto-attendant, call forwarding, and detailed analytics, which provide valuable insights into communication patterns and performance. Users often appreciate the intuitive interface and robust customer support, which contribute to a positive overall experience.

Pricing for VirtualPBX varies based on the number of users and specific features required, with options typically available on a monthly or annual subscription basis. For precise pricing tailored to individual needs, it is recommended to contact SelectHub for a detailed quote.

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$8 Monthly
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Product Assistance

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Knowledge Base
24/7 Live Support
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Product Insights

  • Enhanced Collaboration: CallTower's Unified Communications platform integrates voice, video, and messaging, enabling seamless teamwork across different locations.
  • Cost Efficiency: By consolidating multiple communication tools into one platform, CallTower reduces the need for separate services, lowering overall operational costs.
  • Scalability: Easily scale your communication infrastructure up or down based on your business needs without significant investments in new hardware.
  • Improved Productivity: With features like instant messaging and video conferencing, employees can communicate more effectively, reducing downtime and increasing productivity.
  • Reliability: CallTower offers robust uptime guarantees and reliable service, ensuring your communication channels are always available when you need them.
  • Security: Advanced security measures, including encryption and compliance with industry standards, protect sensitive communications from unauthorized access.
  • Global Reach: Support for international calling and collaboration tools allows businesses to operate seamlessly across borders.
  • Integration Capabilities: CallTower integrates with popular business applications like Microsoft Teams and Salesforce, streamlining workflows and enhancing functionality.
  • Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the communication tools align perfectly with your operational needs.
  • 24/7 Support: Access to round-the-clock customer support ensures any issues are promptly addressed, minimizing disruptions to your business operations.
  • Mobility: Mobile app support allows employees to stay connected and productive, even when they are on the go.
  • Unified User Experience: A consistent interface across all devices and communication channels simplifies user training and adoption.
  • Analytics and Reporting: Detailed analytics and reporting tools provide insights into communication patterns, helping to optimize resource allocation and improve decision-making.
  • Disaster Recovery: Built-in disaster recovery features ensure business continuity by maintaining communication capabilities during unexpected events.
  • Environmental Impact: By reducing the need for physical meetings and travel, CallTower helps lower the carbon footprint of your business operations.
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  • Cost Efficiency: VirtualPBX eliminates the need for expensive on-premise hardware, reducing both initial setup and ongoing maintenance costs.
  • Scalability: Easily scale your communication system up or down based on your business needs without the hassle of physical infrastructure changes.
  • Remote Work Enablement: Supports remote work by allowing employees to connect from anywhere, ensuring business continuity and flexibility.
  • Enhanced Customer Service: Features like call routing and automated attendants ensure that customer inquiries are directed to the right department quickly, improving response times.
  • Professional Image: Customizable greetings and hold music help maintain a professional appearance, enhancing your brand's reputation.
  • Advanced Analytics: Provides detailed call logs and performance metrics, enabling data-driven decisions to optimize business operations.
  • Integration Capabilities: Seamlessly integrates with CRM systems and other business tools, streamlining workflows and improving efficiency.
  • Reliability: Cloud-based infrastructure ensures high availability and disaster recovery, minimizing downtime and ensuring consistent communication.
  • Security: Implements robust security measures, including encryption and secure data centers, to protect sensitive business communications.
  • Customization: Offers a wide range of customizable features to tailor the system to your specific business needs, enhancing user experience.
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  • Microsoft Teams Integration: Seamlessly integrates with Microsoft Teams, allowing for unified communication and collaboration within a familiar interface.
  • Global Voice Solutions: Provides comprehensive voice services across multiple countries, ensuring consistent communication capabilities for international teams.
  • Direct Routing: Enables direct routing for Microsoft Teams, allowing businesses to connect their existing telephony infrastructure to the Teams environment.
  • Call Recording: Offers robust call recording features, ensuring compliance and providing valuable insights for training and quality assurance.
  • Contact Center Solutions: Includes advanced contact center functionalities such as intelligent call routing, real-time analytics, and customer interaction tracking.
  • Unified Messaging: Combines voicemail, email, and fax into a single, manageable interface, streamlining communication workflows.
  • Mobile App Support: Provides mobile applications for iOS and Android, ensuring that users can stay connected and productive on the go.
  • Video Conferencing: Facilitates high-quality video conferencing with features like screen sharing, virtual backgrounds, and meeting recording.
  • Security and Compliance: Adheres to stringent security protocols and compliance standards, including HIPAA and GDPR, to protect sensitive information.
  • 24/7 Support: Offers round-the-clock customer support to address any issues or questions, ensuring minimal downtime and disruption.
  • Scalability: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises, without compromising performance.
  • Customizable Solutions: Provides tailored communication solutions to meet the specific needs and requirements of different industries and business models.
  • Analytics and Reporting: Delivers detailed analytics and reporting tools to monitor usage, performance, and user engagement, aiding in data-driven decision-making.
  • Integration with CRM Systems: Integrates with popular CRM systems like Salesforce, enhancing customer relationship management and streamlining workflows.
  • Disaster Recovery: Implements robust disaster recovery plans to ensure business continuity in the event of unforeseen disruptions.
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  • Auto Attendant: A virtual receptionist that greets callers and directs them to the appropriate department or individual.
  • Call Forwarding: Redirect incoming calls to another phone number, ensuring you never miss an important call.
  • Voicemail to Email: Receive voicemail messages directly in your email inbox as audio files, making it easy to listen and respond.
  • Custom Greetings: Create personalized greetings for different departments or times of day to enhance caller experience.
  • Call Recording: Record calls for training, quality assurance, or compliance purposes, with easy access to playback and storage.
  • Conference Calling: Host multi-party conference calls with ease, supporting collaboration across different locations.
  • Virtual Extensions: Assign virtual extensions to employees, allowing them to be reached easily without the need for physical phone lines.
  • Ring Groups: Group multiple extensions under a single number, so calls can be answered by the first available team member.
  • Call Queues: Manage high call volumes by placing callers in a queue, with options for hold music and estimated wait times.
  • Business SMS: Send and receive text messages using your business phone number, facilitating quick and efficient communication.
  • CRM Integration: Seamlessly integrate with popular CRM systems like Salesforce, enabling streamlined customer relationship management.
  • Mobile App: Access your business phone system from your smartphone, ensuring connectivity even when you're on the go.
  • Analytics and Reporting: Gain insights into call patterns, durations, and other metrics to optimize your communication strategy.
  • HD Voice Quality: Experience crystal-clear call quality with high-definition voice technology, enhancing communication clarity.
  • Fax to Email: Receive faxes directly in your email, eliminating the need for a physical fax machine.
  • Do Not Disturb: Temporarily block incoming calls to focus on important tasks without interruptions.
  • Call Screening: Identify incoming callers and decide whether to accept, reject, or forward the call based on the caller ID.
  • International Calling: Make and receive calls from international numbers, expanding your business reach globally.
  • Scalability: Easily scale your phone system as your business grows, adding new users and features without hassle.
  • 24/7 Support: Access round-the-clock customer support to resolve any issues or queries promptly.
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Product Ranking

#26

among all
UCaaS Providers

#28

among all
UCaaS Providers

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Synopsis of User Ratings and Reviews

Centralized Management: CallTower Connect simplifies administration by integrating various communication tools into a single interface, allowing administrators to manage diverse technologies from a "single pane of glass."
User-Friendly Interface: The platform's intuitive design makes it easy for administrators and users to navigate and customize communication settings without requiring extensive technical expertise.
Reliable Customer Support: CallTower is known for its responsive customer service, which is particularly beneficial for businesses with distributed teams or limited IT resources.
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Simple Setup: VirtualPBX is known for its user-friendly setup process, allowing businesses to get their phone system up and running quickly without technical difficulties.
Cost Effectiveness: Many users highlight the cost savings achieved by switching to VirtualPBX, making it a financially sound choice for businesses looking to reduce communication expenses.
24/7 Support: VirtualPBX provides round-the-clock customer support, ensuring that businesses have assistance whenever they need it.
Advanced Features: VirtualPBX offers a comprehensive suite of features, including VoIP calling, call recording, and detailed call reports, empowering businesses to manage their communications effectively.
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Customer Support Issues: While many praise CallTower's customer service, some users have reported difficulties receiving adequate support after signing a contract, particularly when experiencing issues with services like Operator Connect and encountering latency problems.
Cancellation Challenges: Some users have reported significant difficulties when attempting to cancel their CallTower services, facing resistance and even unexpected charges after canceling credit cards associated with the account.
Outdated User Interface: CallTower's Connect portal has been described by some users as outdated and clunky, suggesting a need for modernization to improve ease of use and management.
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SMS Headaches: Some users have experienced problems with SMS registration and compliance, causing disruptions to their business communications.
Customer Service Letdowns: A handful of users have reported negative customer service experiences, such as unfulfilled service agreements and unhelpful interactions when trying to get refunds or technical support.
Occasional Technical Glitches: A small number of users have encountered technical issues with the app or other aspects of the service, potentially impacting their overall experience.
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Is CallTower a communication colossus, or does it crumble under the weight of its promises? User reviews from the last year paint a somewhat mixed picture, but generally lean positive. CallTower receives high marks for its comprehensive suite of Unified Communications (UC) solutions, particularly its integration with popular platforms like Microsoft Teams and Cisco. Many users rave about the reliability and performance of CallTower's services, highlighting minimal downtime and a handy quick-circuit switching feature that keeps communication flowing. The user-friendly CallTower Connect platform also garners praise for its intuitive interface and easy customization options. However, some users, particularly those on G2, express frustration with CallTower's customer service, citing a lack of support and unhelpful responses to technical issues. One user even described their experience trying to cancel their service as a "nightmare." This disparity in customer service experiences suggests that your mileage may vary. What sets CallTower apart is its focus on providing a complete and robust UC solution, going beyond basic calling features to offer advanced options like personalized voicemail and intelligent call forwarding. This makes it a good fit for businesses that rely heavily on seamless communication and collaboration, especially those with global operations. However, potential customers should be wary of the mixed reviews regarding customer service and consider seeking out direct feedback from current users to get a clearer picture of CallTower's support system.

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Ever wished your business communication could be more, well, virtual? VirtualPBX offers a robust platform for businesses seeking a flexible and cost-effective alternative to traditional phone systems. Users rave about its ease of use, particularly the intuitive mobile app, which makes managing calls on the go a breeze. Features like voicemail-to-email and advanced call routing streamline communication and boost productivity. The platform shines in its ability to support remote work, a crucial aspect in today's dynamic business landscape. Imagine having crystal-clear audio quality during calls and conferences, no matter where your team is located - VirtualPBX makes this a reality. However, like a phone line with static, some users experienced hiccups during setup and with customer service, particularly regarding SMS registration. While these issues are concerning, they appear to be isolated cases, with the majority of users praising the platform's reliability and affordability compared to traditional answering services. VirtualPBX emerges as a strong contender for businesses of all sizes seeking a feature-rich, scalable, and cost-effective communication solution. Its strengths lie in its user-friendliness, robust features, and excellent remote work support. While some users reported issues with setup and customer service, these appear to be exceptions rather than the rule. If you're looking to ditch your clunky old phone system and embrace the future of business communication, VirtualPBX is definitely worth considering.

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