CallTower vs Frontier Enterprise

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Our analysts compared CallTower vs Frontier Enterprise based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

CallTower Software Tool
Frontier Enterprise Software Tool

Product Basics

CallTower offers a comprehensive software solution for managing Unified Communications, integrating voice, video, messaging, and collaboration tools into a single platform. This software is particularly well-suited for medium to large enterprises seeking to streamline their communication processes and enhance productivity. Its robust features include seamless integration with Microsoft Teams, Cisco Webex, and other leading communication tools, ensuring a cohesive user experience.

Key benefits of CallTower's software include improved operational efficiency, enhanced collaboration, and reduced communication costs. Users appreciate its intuitive interface, reliable performance, and extensive support options. The platform's scalability makes it an ideal choice for growing businesses, allowing them to easily add or remove services as needed.

Pricing for CallTower's services varies based on the specific needs of the organization, including the number of users and selected features. For detailed pricing information, it is recommended to contact SelectHub for a customized quote. Overall, CallTower stands out for its ability to unify diverse communication channels into a single, efficient system.

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Frontier Enterprise is a sophisticated software solution designed to manage Unified Communications as a Service (UCaaS) and other related tasks. It is particularly well-suited for medium to large enterprises seeking to streamline their communication infrastructure. The software excels in integrating various communication channels, such as voice, video, and messaging, into a single, cohesive platform, enhancing operational efficiency and collaboration.

Key benefits include improved scalability, robust security features, and seamless integration with existing IT systems. Popular features encompass advanced call routing, video conferencing capabilities, and real-time analytics. Users often praise its intuitive interface and reliable performance, noting that it significantly reduces communication bottlenecks.

Pricing details for Frontier Enterprise are typically customized based on the specific needs of the organization, including factors like user count and feature requirements. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. This ensures that the solution aligns perfectly with the unique demands of your business.

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Product Insights

  • Enhanced Collaboration: CallTower's Unified Communications platform integrates voice, video, and messaging, enabling seamless teamwork across different locations.
  • Cost Efficiency: By consolidating multiple communication tools into one platform, CallTower reduces the need for separate services, lowering overall operational costs.
  • Scalability: Easily scale your communication infrastructure up or down based on your business needs without significant investments in new hardware.
  • Improved Productivity: With features like instant messaging and video conferencing, employees can communicate more effectively, reducing downtime and increasing productivity.
  • Reliability: CallTower offers robust uptime guarantees and reliable service, ensuring your communication channels are always available when you need them.
  • Security: Advanced security measures, including encryption and compliance with industry standards, protect sensitive communications from unauthorized access.
  • Global Reach: Support for international calling and collaboration tools allows businesses to operate seamlessly across borders.
  • Integration Capabilities: CallTower integrates with popular business applications like Microsoft Teams and Salesforce, streamlining workflows and enhancing functionality.
  • Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the communication tools align perfectly with your operational needs.
  • 24/7 Support: Access to round-the-clock customer support ensures any issues are promptly addressed, minimizing disruptions to your business operations.
  • Mobility: Mobile app support allows employees to stay connected and productive, even when they are on the go.
  • Unified User Experience: A consistent interface across all devices and communication channels simplifies user training and adoption.
  • Analytics and Reporting: Detailed analytics and reporting tools provide insights into communication patterns, helping to optimize resource allocation and improve decision-making.
  • Disaster Recovery: Built-in disaster recovery features ensure business continuity by maintaining communication capabilities during unexpected events.
  • Environmental Impact: By reducing the need for physical meetings and travel, CallTower helps lower the carbon footprint of your business operations.
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  • Enhanced Collaboration: Frontier Enterprise integrates Unified Communications as a Service (UCaaS) to streamline team interactions, making it easier for employees to collaborate in real-time, regardless of their location.
  • Cost Efficiency: By consolidating multiple communication tools into a single platform, businesses can reduce overhead costs associated with maintaining separate systems.
  • Scalability: The software is designed to grow with your business, allowing you to easily add or remove users and services as needed without significant downtime or additional infrastructure costs.
  • Improved Productivity: With features like instant messaging, video conferencing, and file sharing all in one place, employees spend less time switching between applications and more time focusing on their tasks.
  • Enhanced Security: Frontier Enterprise employs robust security measures, including end-to-end encryption and multi-factor authentication, to protect sensitive business communications and data.
  • Seamless Integration: The platform integrates smoothly with existing business applications such as CRM and ERP systems, ensuring a cohesive workflow and reducing the need for manual data entry.
  • Reliable Performance: With a cloud-based infrastructure, Frontier Enterprise offers high availability and reliability, minimizing the risk of downtime and ensuring continuous business operations.
  • Customizable User Experience: The software allows for personalized settings and configurations, enabling users to tailor the interface and functionalities to their specific needs and preferences.
  • Enhanced Customer Service: By providing a unified communication platform, customer service teams can respond to inquiries more quickly and efficiently, improving overall customer satisfaction.
  • Data-Driven Insights: Frontier Enterprise offers analytics and reporting tools that provide valuable insights into communication patterns and performance, helping businesses make informed decisions.
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  • Microsoft Teams Integration: Seamlessly integrates with Microsoft Teams, allowing for unified communication and collaboration within a familiar interface.
  • Global Voice Solutions: Provides comprehensive voice services across multiple countries, ensuring consistent communication capabilities for international teams.
  • Direct Routing: Enables direct routing for Microsoft Teams, allowing businesses to connect their existing telephony infrastructure to the Teams environment.
  • Call Recording: Offers robust call recording features, ensuring compliance and providing valuable insights for training and quality assurance.
  • Contact Center Solutions: Includes advanced contact center functionalities such as intelligent call routing, real-time analytics, and customer interaction tracking.
  • Unified Messaging: Combines voicemail, email, and fax into a single, manageable interface, streamlining communication workflows.
  • Mobile App Support: Provides mobile applications for iOS and Android, ensuring that users can stay connected and productive on the go.
  • Video Conferencing: Facilitates high-quality video conferencing with features like screen sharing, virtual backgrounds, and meeting recording.
  • Security and Compliance: Adheres to stringent security protocols and compliance standards, including HIPAA and GDPR, to protect sensitive information.
  • 24/7 Support: Offers round-the-clock customer support to address any issues or questions, ensuring minimal downtime and disruption.
  • Scalability: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises, without compromising performance.
  • Customizable Solutions: Provides tailored communication solutions to meet the specific needs and requirements of different industries and business models.
  • Analytics and Reporting: Delivers detailed analytics and reporting tools to monitor usage, performance, and user engagement, aiding in data-driven decision-making.
  • Integration with CRM Systems: Integrates with popular CRM systems like Salesforce, enhancing customer relationship management and streamlining workflows.
  • Disaster Recovery: Implements robust disaster recovery plans to ensure business continuity in the event of unforeseen disruptions.
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  • Unified Communications: Seamlessly integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises.
  • Advanced Call Management: Features such as call forwarding, call waiting, and voicemail-to-email ensure efficient handling of calls.
  • Video Conferencing: High-definition video meetings with screen sharing and virtual backgrounds enhance remote collaboration.
  • Mobile App: Access all communication tools on-the-go with a fully-featured mobile application for iOS and Android.
  • Integration Capabilities: Connects with popular business applications like CRM systems, Microsoft 365, and Google Workspace.
  • Security and Compliance: Robust security measures including encryption and compliance with industry standards such as HIPAA and GDPR.
  • Analytics and Reporting: Comprehensive analytics provide insights into communication patterns and system usage.
  • Customizable User Interface: Tailor the dashboard and user experience to meet specific business needs and preferences.
  • 24/7 Customer Support: Round-the-clock support ensures any issues are promptly addressed, minimizing downtime.
  • Cloud-Based Infrastructure: Leverages cloud technology for reliable, scalable, and cost-effective communication solutions.
  • Collaboration Tools: Includes team messaging, file sharing, and project management features to streamline teamwork.
  • Call Recording: Record calls for training, quality assurance, and compliance purposes with easy access to recordings.
  • Presence Indicators: Real-time status indicators show the availability of team members, facilitating better communication.
  • VoIP Technology: Utilizes Voice over Internet Protocol for high-quality, cost-effective voice communications.
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Product Ranking

#26

among all
UCaaS Providers

#42

among all
UCaaS Providers

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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Synopsis of User Ratings and Reviews

Centralized Management: CallTower Connect simplifies administration by integrating various communication tools into a single interface, allowing administrators to manage diverse technologies from a "single pane of glass."
User-Friendly Interface: The platform's intuitive design makes it easy for administrators and users to navigate and customize communication settings without requiring extensive technical expertise.
Reliable Customer Support: CallTower is known for its responsive customer service, which is particularly beneficial for businesses with distributed teams or limited IT resources.
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Unified Platform: Consolidates messages, video meetings, and phone calls into a single, user-friendly platform.
Cost Control: Offers predictable, per-user pricing, eliminating the need for investment in complex communications infrastructure.
Improved Operational Efficiency: Provides a unified platform for enhancing customer interactions and scaling with business needs.
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Customer Support Issues: While many praise CallTower's customer service, some users have reported difficulties receiving adequate support after signing a contract, particularly when experiencing issues with services like Operator Connect and encountering latency problems.
Cancellation Challenges: Some users have reported significant difficulties when attempting to cancel their CallTower services, facing resistance and even unexpected charges after canceling credit cards associated with the account.
Outdated User Interface: CallTower's Connect portal has been described by some users as outdated and clunky, suggesting a need for modernization to improve ease of use and management.
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Service Reliability Concerns: Some users report experiencing service outages or inconsistencies, impacting their ability to make and receive calls or utilize other UCaaS features reliably.
Customer Support Challenges: A number of users have cited difficulties in resolving technical issues or getting timely assistance from Frontier's customer support, particularly when coordination with third-party providers like Windstream is involved.
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Is CallTower a communication colossus, or does it crumble under the weight of its promises? User reviews from the last year paint a somewhat mixed picture, but generally lean positive. CallTower receives high marks for its comprehensive suite of Unified Communications (UC) solutions, particularly its integration with popular platforms like Microsoft Teams and Cisco. Many users rave about the reliability and performance of CallTower's services, highlighting minimal downtime and a handy quick-circuit switching feature that keeps communication flowing. The user-friendly CallTower Connect platform also garners praise for its intuitive interface and easy customization options. However, some users, particularly those on G2, express frustration with CallTower's customer service, citing a lack of support and unhelpful responses to technical issues. One user even described their experience trying to cancel their service as a "nightmare." This disparity in customer service experiences suggests that your mileage may vary. What sets CallTower apart is its focus on providing a complete and robust UC solution, going beyond basic calling features to offer advanced options like personalized voicemail and intelligent call forwarding. This makes it a good fit for businesses that rely heavily on seamless communication and collaboration, especially those with global operations. However, potential customers should be wary of the mixed reviews regarding customer service and consider seeking out direct feedback from current users to get a clearer picture of CallTower's support system.

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How can Frontier Enterprise help businesses reach new frontiers in communication efficiency? User reviews from the last year offer a mixed bag of perspectives on this UCaaS solution. Some users, particularly those working remotely, applaud the platform's reliability and user-friendly interface, highlighting its seamless integration of essential communication tools like video conferencing, messaging, and phone services. This echoes the value proposition Frontier Enterprise aims to deliver, especially for small businesses seeking a unified communication platform. However, a closer look at online forums like Reddit reveals a pattern of concerns regarding customer support and implementation hiccups. Some users report frustrating experiences with unresponsive support and complicated setup processes, suggesting potential areas for improvement. While Frontier Enterprise presents a robust feature set for unified communication, its success seems contingent on a smooth user experience, which, based on recent feedback, appears inconsistent. This inconsistency makes it difficult to definitively recommend Frontier Enterprise over competitors without reservations. For businesses prioritizing ease of use and reliable support, exploring alternative UCaaS providers might be worthwhile. However, for tech-savvy teams comfortable navigating potential technical hurdles and prioritizing a feature-rich platform, Frontier Enterprise could be a viable option.

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