BCM One vs Frontier Enterprise

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Our analysts compared BCM One vs Frontier Enterprise based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

BCM One Software Tool
Frontier Enterprise Software Tool

Product Basics

BCM One offers a comprehensive suite of software solutions designed to manage telecommunications and Unified Communications as a Service (UCaaS). These tools streamline communication processes, enhance collaboration, and optimize network performance. BCM One is particularly well-suited for mid-sized to large enterprises that require robust, scalable communication solutions to support their operations. The platform's ability to integrate various communication channels into a single, cohesive system makes it ideal for businesses looking to improve efficiency and reduce operational costs.

Key benefits of BCM One include enhanced connectivity, improved collaboration, and seamless integration with existing IT infrastructure. Popular features encompass advanced call routing, video conferencing, and real-time analytics. Users appreciate the platform's reliability and user-friendly interface, which simplifies the management of complex communication networks.

Pricing for BCM One's services varies based on the specific needs and scale of the deployment. For detailed pricing information, it is recommended to contact SelectHub for a personalized quote. This ensures that businesses receive a tailored solution that aligns with their unique requirements and budget constraints.

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Frontier Enterprise is a sophisticated software solution designed to manage Unified Communications as a Service (UCaaS) and other related tasks. It is particularly well-suited for medium to large enterprises seeking to streamline their communication infrastructure. The software excels in integrating various communication channels, such as voice, video, and messaging, into a single, cohesive platform, enhancing operational efficiency and collaboration.

Key benefits include improved scalability, robust security features, and seamless integration with existing IT systems. Popular features encompass advanced call routing, video conferencing capabilities, and real-time analytics. Users often praise its intuitive interface and reliable performance, noting that it significantly reduces communication bottlenecks.

Pricing details for Frontier Enterprise are typically customized based on the specific needs of the organization, including factors like user count and feature requirements. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. This ensures that the solution aligns perfectly with the unique demands of your business.

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Product Assistance

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Product Insights

  • Cost Efficiency: BCM One consolidates multiple telecommunications services into a single platform, reducing the need for multiple vendors and lowering overall costs.
  • Enhanced Collaboration: Unified Communications as a Service (UCaaS) integrates voice, video, and messaging, fostering seamless collaboration among team members regardless of their location.
  • Scalability: Easily scale your telecommunications infrastructure up or down based on business needs without significant capital investment.
  • Improved Reliability: BCM One offers robust uptime guarantees and redundancy options, ensuring your communication systems remain operational even during outages.
  • Streamlined Management: Centralized management tools simplify the administration of telecommunications services, reducing the burden on IT staff.
  • Enhanced Security: Advanced security features protect sensitive communications and data, mitigating risks associated with cyber threats.
  • Increased Productivity: Integrated communication tools reduce the time spent switching between different platforms, allowing employees to focus on their core tasks.
  • Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the solution aligns perfectly with your operational needs.
  • Improved Customer Experience: Reliable and efficient communication tools enhance customer interactions, leading to higher satisfaction and loyalty.
  • Regulatory Compliance: BCM One helps businesses adhere to industry-specific regulations and standards, reducing the risk of non-compliance penalties.
  • Future-Proof Technology: Regular updates and innovations ensure that your telecommunications infrastructure remains current with the latest technological advancements.
  • Vendor Management: Simplifies the process of managing multiple telecommunications vendors, providing a single point of contact for all services.
  • Data Analytics: Gain insights into communication patterns and usage through detailed analytics, enabling data-driven decision-making.
  • Disaster Recovery: Built-in disaster recovery options ensure business continuity by quickly restoring services in the event of a disruption.
  • Global Reach: Support for international communications allows businesses to operate seamlessly across different regions and time zones.
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  • Enhanced Collaboration: Frontier Enterprise integrates Unified Communications as a Service (UCaaS) to streamline team interactions, making it easier for employees to collaborate in real-time, regardless of their location.
  • Cost Efficiency: By consolidating multiple communication tools into a single platform, businesses can reduce overhead costs associated with maintaining separate systems.
  • Scalability: The software is designed to grow with your business, allowing you to easily add or remove users and services as needed without significant downtime or additional infrastructure costs.
  • Improved Productivity: With features like instant messaging, video conferencing, and file sharing all in one place, employees spend less time switching between applications and more time focusing on their tasks.
  • Enhanced Security: Frontier Enterprise employs robust security measures, including end-to-end encryption and multi-factor authentication, to protect sensitive business communications and data.
  • Seamless Integration: The platform integrates smoothly with existing business applications such as CRM and ERP systems, ensuring a cohesive workflow and reducing the need for manual data entry.
  • Reliable Performance: With a cloud-based infrastructure, Frontier Enterprise offers high availability and reliability, minimizing the risk of downtime and ensuring continuous business operations.
  • Customizable User Experience: The software allows for personalized settings and configurations, enabling users to tailor the interface and functionalities to their specific needs and preferences.
  • Enhanced Customer Service: By providing a unified communication platform, customer service teams can respond to inquiries more quickly and efficiently, improving overall customer satisfaction.
  • Data-Driven Insights: Frontier Enterprise offers analytics and reporting tools that provide valuable insights into communication patterns and performance, helping businesses make informed decisions.
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  • Unified Communications as a Service (UCaaS): Integrates voice, video, messaging, and collaboration tools into a single platform, enhancing team productivity and communication.
  • Managed SIP Trunking: Provides reliable and scalable SIP trunking services, ensuring seamless voice communication with high-quality call routing and redundancy.
  • Network Monitoring and Management: Offers 24/7 proactive monitoring and management of network infrastructure to ensure optimal performance and quick issue resolution.
  • SD-WAN Solutions: Delivers software-defined wide area network solutions that optimize bandwidth usage, improve application performance, and enhance network security.
  • Cloud Migration Services: Assists businesses in transitioning their communication and IT infrastructure to the cloud, ensuring minimal disruption and maximum efficiency.
  • Disaster Recovery and Business Continuity: Implements robust disaster recovery plans and business continuity strategies to protect against data loss and downtime.
  • Customizable Call Routing: Allows businesses to tailor call routing rules to meet specific operational needs, improving customer service and internal communication.
  • Compliance and Security: Ensures that all communication services adhere to industry standards and regulations, providing secure and compliant solutions.
  • Scalable Solutions: Offers scalable communication solutions that can grow with your business, accommodating increasing demands and evolving needs.
  • Comprehensive Reporting and Analytics: Provides detailed reports and analytics on communication usage and performance, enabling data-driven decision-making.
  • 24/7 Customer Support: Delivers round-the-clock customer support to address any issues or concerns promptly, ensuring uninterrupted service.
  • Integration with Existing Systems: Seamlessly integrates with existing IT and communication systems, reducing the need for extensive overhauls and ensuring smooth transitions.
  • Global Reach: Supports international communication needs with a global network infrastructure, facilitating seamless connectivity across borders.
  • Flexible Deployment Options: Offers various deployment models, including on-premises, cloud, and hybrid solutions, to meet diverse business requirements.
  • Advanced Collaboration Tools: Includes features like screen sharing, virtual whiteboards, and file sharing to enhance team collaboration and productivity.
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  • Unified Communications: Seamlessly integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises.
  • Advanced Call Management: Features such as call forwarding, call waiting, and voicemail-to-email ensure efficient handling of calls.
  • Video Conferencing: High-definition video meetings with screen sharing and virtual backgrounds enhance remote collaboration.
  • Mobile App: Access all communication tools on-the-go with a fully-featured mobile application for iOS and Android.
  • Integration Capabilities: Connects with popular business applications like CRM systems, Microsoft 365, and Google Workspace.
  • Security and Compliance: Robust security measures including encryption and compliance with industry standards such as HIPAA and GDPR.
  • Analytics and Reporting: Comprehensive analytics provide insights into communication patterns and system usage.
  • Customizable User Interface: Tailor the dashboard and user experience to meet specific business needs and preferences.
  • 24/7 Customer Support: Round-the-clock support ensures any issues are promptly addressed, minimizing downtime.
  • Cloud-Based Infrastructure: Leverages cloud technology for reliable, scalable, and cost-effective communication solutions.
  • Collaboration Tools: Includes team messaging, file sharing, and project management features to streamline teamwork.
  • Call Recording: Record calls for training, quality assurance, and compliance purposes with easy access to recordings.
  • Presence Indicators: Real-time status indicators show the availability of team members, facilitating better communication.
  • VoIP Technology: Utilizes Voice over Internet Protocol for high-quality, cost-effective voice communications.
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Product Ranking

#21

among all
UCaaS Providers

#42

among all
UCaaS Providers

Find out who the leaders are

Analyst Rating Summary

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Platform Capabilities
Reporting
Security
Voice Communication
Voicemail and Messaging
Reporting
Video Communication
Voicemail and Messaging
Integrations
Voice Communication

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

BCM One
Frontier Enterprise
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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 100 100 81 100 94 83 100 100 86 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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Synopsis of User Ratings and Reviews

Seamless Integration: BCM One's UCaaS solutions are designed for smooth integration with popular platforms like Microsoft Teams and Cisco WebEx, simplifying the transition for businesses already using these tools.
Hybrid Work Support: The UCaaSone™ solution is specifically engineered to support the flexibility and mobility demands of today's hybrid work environments.
White-Glove Service: BCM One differentiates itself through hands-on support, including dedicated voice engineers who provide assistance from installation to ongoing maintenance and training.
Reliable and Redundant: Businesses using BCM One's services benefit from a high level of reliability and system redundancy, ensuring business continuity and minimizing downtime.
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Unified Platform: Consolidates messages, video meetings, and phone calls into a single, user-friendly platform.
Cost Control: Offers predictable, per-user pricing, eliminating the need for investment in complex communications infrastructure.
Improved Operational Efficiency: Provides a unified platform for enhancing customer interactions and scaling with business needs.
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Limited Platform Information: While the context mentions BroadWorks®, details about specific features, scalability, or potential limitations of this platform for various business needs are absent, making informed decisions harder for potential clients.
Sole Reliance on Indeed Reviews: Customer feedback solely from Indeed might offer a limited perspective. Exploring reviews from diverse platforms like Gartner Peer Insights or TrustRadius would provide a more comprehensive view of user experiences, potentially uncovering hidden drawbacks.
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Service Reliability Concerns: Some users report experiencing service outages or inconsistencies, impacting their ability to make and receive calls or utilize other UCaaS features reliably.
Customer Support Challenges: A number of users have cited difficulties in resolving technical issues or getting timely assistance from Frontier's customer support, particularly when coordination with third-party providers like Windstream is involved.
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Can BCM One be the one for your business? BCM One's UCaaS solutions have garnered largely favorable feedback for their dependability, adaptability, and capacity to simplify communications across organizations. Users particularly value the comprehensive features of the UCaaSone™ solution, such as its integration with Microsoft Teams, mobile and desktop clients, and advanced analytics with real-time reporting. This, coupled with the company's dedicated "white-glove" service, which includes ongoing technical support and training, makes BCM One a popular choice for businesses seeking to enhance their communication infrastructure. One of the standout features consistently highlighted in user reviews is BCM One's commitment to customer support. The company's dedicated voice engineers and specialists are lauded for their proactive approach in addressing technical issues and providing timely assistance. This client-centric approach is often cited as a key differentiator, with many users praising BCM One for acting as a true extension of their internal IT teams. For instance, one user recounted a situation where BCM One's support team went above and beyond to resolve a complex network issue, ensuring minimal disruption to their business operations. BCM One's UCaaS solutions are particularly well-suited for businesses with hybrid work environments. The platform's robust feature set, including mobile and desktop clients, allows employees to seamlessly connect and collaborate from any location. Additionally, the integration with popular collaboration tools like Microsoft Teams further enhances productivity and streamlines communication workflows. Overall, BCM One's UCaaS solutions are a compelling option for businesses of all sizes looking to modernize their communication systems and empower their workforce with reliable and feature-rich collaboration tools.

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How can Frontier Enterprise help businesses reach new frontiers in communication efficiency? User reviews from the last year offer a mixed bag of perspectives on this UCaaS solution. Some users, particularly those working remotely, applaud the platform's reliability and user-friendly interface, highlighting its seamless integration of essential communication tools like video conferencing, messaging, and phone services. This echoes the value proposition Frontier Enterprise aims to deliver, especially for small businesses seeking a unified communication platform. However, a closer look at online forums like Reddit reveals a pattern of concerns regarding customer support and implementation hiccups. Some users report frustrating experiences with unresponsive support and complicated setup processes, suggesting potential areas for improvement. While Frontier Enterprise presents a robust feature set for unified communication, its success seems contingent on a smooth user experience, which, based on recent feedback, appears inconsistent. This inconsistency makes it difficult to definitively recommend Frontier Enterprise over competitors without reservations. For businesses prioritizing ease of use and reliable support, exploring alternative UCaaS providers might be worthwhile. However, for tech-savvy teams comfortable navigating potential technical hurdles and prioritizing a feature-rich platform, Frontier Enterprise could be a viable option.

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