BCM One vs Cisco CallManager

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Our analysts compared BCM One vs Cisco CallManager based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

BCM One Software Tool
Cisco CallManager Software Tool

Product Basics

BCM One offers a comprehensive suite of software solutions designed to manage telecommunications and Unified Communications as a Service (UCaaS). These tools streamline communication processes, enhance collaboration, and optimize network performance. BCM One is particularly well-suited for mid-sized to large enterprises that require robust, scalable communication solutions to support their operations. The platform's ability to integrate various communication channels into a single, cohesive system makes it ideal for businesses looking to improve efficiency and reduce operational costs.

Key benefits of BCM One include enhanced connectivity, improved collaboration, and seamless integration with existing IT infrastructure. Popular features encompass advanced call routing, video conferencing, and real-time analytics. Users appreciate the platform's reliability and user-friendly interface, which simplifies the management of complex communication networks.

Pricing for BCM One's services varies based on the specific needs and scale of the deployment. For detailed pricing information, it is recommended to contact SelectHub for a personalized quote. This ensures that businesses receive a tailored solution that aligns with their unique requirements and budget constraints.

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Cisco CallManager, now known as Cisco Unified Communications Manager (CUCM), is a robust software solution designed to manage and streamline unified communications within an organization. It efficiently handles tasks such as call processing, session management, and voice, video, messaging, and mobility services. This software is particularly well-suited for medium to large enterprises that require a scalable and reliable communication infrastructure to support their operations.

One of the key benefits of Cisco CallManager is its ability to integrate seamlessly with various communication tools, enhancing collaboration and productivity. Popular features include advanced call routing, conferencing capabilities, and support for a wide range of endpoints. Users appreciate its intuitive interface and comprehensive management tools, which simplify the administration of complex communication networks.

Compared to similar products, Cisco CallManager is often praised for its stability and extensive feature set, although some users note that it can be more expensive. Pricing typically varies based on the number of users and specific deployment needs, so it's advisable to contact SelectHub for a tailored pricing quote.

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Product Insights

  • Cost Efficiency: BCM One consolidates multiple telecommunications services into a single platform, reducing the need for multiple vendors and lowering overall costs.
  • Enhanced Collaboration: Unified Communications as a Service (UCaaS) integrates voice, video, and messaging, fostering seamless collaboration among team members regardless of their location.
  • Scalability: Easily scale your telecommunications infrastructure up or down based on business needs without significant capital investment.
  • Improved Reliability: BCM One offers robust uptime guarantees and redundancy options, ensuring your communication systems remain operational even during outages.
  • Streamlined Management: Centralized management tools simplify the administration of telecommunications services, reducing the burden on IT staff.
  • Enhanced Security: Advanced security features protect sensitive communications and data, mitigating risks associated with cyber threats.
  • Increased Productivity: Integrated communication tools reduce the time spent switching between different platforms, allowing employees to focus on their core tasks.
  • Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the solution aligns perfectly with your operational needs.
  • Improved Customer Experience: Reliable and efficient communication tools enhance customer interactions, leading to higher satisfaction and loyalty.
  • Regulatory Compliance: BCM One helps businesses adhere to industry-specific regulations and standards, reducing the risk of non-compliance penalties.
  • Future-Proof Technology: Regular updates and innovations ensure that your telecommunications infrastructure remains current with the latest technological advancements.
  • Vendor Management: Simplifies the process of managing multiple telecommunications vendors, providing a single point of contact for all services.
  • Data Analytics: Gain insights into communication patterns and usage through detailed analytics, enabling data-driven decision-making.
  • Disaster Recovery: Built-in disaster recovery options ensure business continuity by quickly restoring services in the event of a disruption.
  • Global Reach: Support for international communications allows businesses to operate seamlessly across different regions and time zones.
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  • Improved Collaboration: Facilitates seamless communication across different devices and locations, enhancing teamwork and productivity.
  • Cost Efficiency: Reduces the need for multiple communication systems, lowering operational costs and simplifying management.
  • Scalability: Easily adapts to the growing needs of your organization, allowing you to add users and features without significant downtime.
  • Enhanced Security: Provides robust security features such as encryption and secure access controls to protect sensitive communications.
  • Centralized Management: Offers a single interface for managing all communication tools, streamlining administrative tasks and reducing complexity.
  • Increased Mobility: Supports mobile and remote work by enabling employees to access communication tools from anywhere, ensuring business continuity.
  • Integration Capabilities: Integrates with other business applications like CRM and ERP systems, enhancing workflow efficiency and data consistency.
  • Reliability: Delivers high availability and redundancy features, ensuring that communication services remain operational even during failures.
  • Customizability: Allows for tailored configurations to meet specific business needs, providing flexibility in deployment and usage.
  • Enhanced User Experience: Offers intuitive interfaces and features that simplify communication tasks, improving user satisfaction and adoption rates.
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  • Unified Communications as a Service (UCaaS): Integrates voice, video, messaging, and collaboration tools into a single platform, enhancing team productivity and communication.
  • Managed SIP Trunking: Provides reliable and scalable SIP trunking services, ensuring seamless voice communication with high-quality call routing and redundancy.
  • Network Monitoring and Management: Offers 24/7 proactive monitoring and management of network infrastructure to ensure optimal performance and quick issue resolution.
  • SD-WAN Solutions: Delivers software-defined wide area network solutions that optimize bandwidth usage, improve application performance, and enhance network security.
  • Cloud Migration Services: Assists businesses in transitioning their communication and IT infrastructure to the cloud, ensuring minimal disruption and maximum efficiency.
  • Disaster Recovery and Business Continuity: Implements robust disaster recovery plans and business continuity strategies to protect against data loss and downtime.
  • Customizable Call Routing: Allows businesses to tailor call routing rules to meet specific operational needs, improving customer service and internal communication.
  • Compliance and Security: Ensures that all communication services adhere to industry standards and regulations, providing secure and compliant solutions.
  • Scalable Solutions: Offers scalable communication solutions that can grow with your business, accommodating increasing demands and evolving needs.
  • Comprehensive Reporting and Analytics: Provides detailed reports and analytics on communication usage and performance, enabling data-driven decision-making.
  • 24/7 Customer Support: Delivers round-the-clock customer support to address any issues or concerns promptly, ensuring uninterrupted service.
  • Integration with Existing Systems: Seamlessly integrates with existing IT and communication systems, reducing the need for extensive overhauls and ensuring smooth transitions.
  • Global Reach: Supports international communication needs with a global network infrastructure, facilitating seamless connectivity across borders.
  • Flexible Deployment Options: Offers various deployment models, including on-premises, cloud, and hybrid solutions, to meet diverse business requirements.
  • Advanced Collaboration Tools: Includes features like screen sharing, virtual whiteboards, and file sharing to enhance team collaboration and productivity.
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  • Centralized Call Control: Manages call processing functions for IP telephony, video, messaging, mobility, and presence services.
  • Scalability: Supports up to 40,000 users per cluster, with the ability to interconnect multiple clusters for larger deployments.
  • High Availability: Provides redundancy and failover capabilities through clustering and geographic distribution.
  • Device Integration: Seamlessly integrates with a wide range of Cisco and third-party IP phones, video endpoints, and soft clients.
  • Unified Messaging: Integrates voicemail, email, and fax into a single inbox, accessible from various devices.
  • Mobility Features: Includes Single Number Reach, Extension Mobility, and Mobile Connect to ensure users can be reached on multiple devices.
  • Security: Implements robust security measures such as SRTP for media encryption, TLS for signaling encryption, and secure boot.
  • Call Routing: Advanced call routing capabilities including least-cost routing, time-of-day routing, and policy-based routing.
  • Video Conferencing: Supports high-definition video conferencing with integration to Cisco TelePresence and other video solutions.
  • Presence and Instant Messaging: Provides real-time presence information and instant messaging capabilities integrated with Cisco Jabber.
  • Reporting and Analytics: Offers detailed call reporting, usage statistics, and analytics through tools like Cisco Unified Intelligence Center.
  • APIs and SDKs: Extensive APIs and SDKs for custom application development and integration with other business systems.
  • Globalization: Supports multiple languages and localization options for global deployments.
  • Virtualization Support: Compatible with VMware and other virtualization platforms for efficient resource utilization.
  • Directory Integration: Integrates with corporate directories such as Microsoft Active Directory for user management and authentication.
  • Call Admission Control: Manages bandwidth and ensures quality of service (QoS) for voice and video calls across the network.
  • Emergency Services: Provides E911 support and location-based services to ensure compliance with emergency regulations.
  • Licensing Flexibility: Offers various licensing models including user-based and device-based options to suit different organizational needs.
  • Interoperability: Ensures compatibility with SIP, H.323, and other industry-standard protocols for seamless communication across different systems.
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Product Ranking

#21

among all
UCaaS Providers

#31

among all
UCaaS Providers

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Synopsis of User Ratings and Reviews

Seamless Integration: BCM One's UCaaS solutions are designed for smooth integration with popular platforms like Microsoft Teams and Cisco WebEx, simplifying the transition for businesses already using these tools.
Hybrid Work Support: The UCaaSone™ solution is specifically engineered to support the flexibility and mobility demands of today's hybrid work environments.
White-Glove Service: BCM One differentiates itself through hands-on support, including dedicated voice engineers who provide assistance from installation to ongoing maintenance and training.
Reliable and Redundant: Businesses using BCM One's services benefit from a high level of reliability and system redundancy, ensuring business continuity and minimizing downtime.
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Robust Security: Cisco CallManager boasts a secure environment free from critical vulnerabilities, ensuring communication protection.
Crystal-Clear Audio: Users consistently highlight the exceptional sound quality provided by Cisco CallManager.
Feature-Rich Solution: Cisco CallManager offers a comprehensive suite of communication tools, encompassing voice, video, and instant messaging, simplifying communication management.
Seamless Integration: Cisco CallManager integrates effortlessly with other applications, extending its value beyond standard VoIP capabilities.
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Limited Platform Information: While the context mentions BroadWorks®, details about specific features, scalability, or potential limitations of this platform for various business needs are absent, making informed decisions harder for potential clients.
Sole Reliance on Indeed Reviews: Customer feedback solely from Indeed might offer a limited perspective. Exploring reviews from diverse platforms like Gartner Peer Insights or TrustRadius would provide a more comprehensive view of user experiences, potentially uncovering hidden drawbacks.
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Cost: CUCM can be expensive to implement and maintain, especially for smaller organizations. This is due to licensing costs, hardware requirements, and the need for specialized IT staff.
Complexity: CUCM is a complex system that requires specialized knowledge to set up and manage. This can be a barrier for organizations that don't have dedicated IT staff with Cisco expertise.
Reporting: While CUCM offers basic call reporting, many users find the built-in tools cumbersome and limited. This often necessitates investing in third-party software for more user-friendly and comprehensive reporting features.
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Can BCM One be the one for your business? BCM One's UCaaS solutions have garnered largely favorable feedback for their dependability, adaptability, and capacity to simplify communications across organizations. Users particularly value the comprehensive features of the UCaaSone™ solution, such as its integration with Microsoft Teams, mobile and desktop clients, and advanced analytics with real-time reporting. This, coupled with the company's dedicated "white-glove" service, which includes ongoing technical support and training, makes BCM One a popular choice for businesses seeking to enhance their communication infrastructure. One of the standout features consistently highlighted in user reviews is BCM One's commitment to customer support. The company's dedicated voice engineers and specialists are lauded for their proactive approach in addressing technical issues and providing timely assistance. This client-centric approach is often cited as a key differentiator, with many users praising BCM One for acting as a true extension of their internal IT teams. For instance, one user recounted a situation where BCM One's support team went above and beyond to resolve a complex network issue, ensuring minimal disruption to their business operations. BCM One's UCaaS solutions are particularly well-suited for businesses with hybrid work environments. The platform's robust feature set, including mobile and desktop clients, allows employees to seamlessly connect and collaborate from any location. Additionally, the integration with popular collaboration tools like Microsoft Teams further enhances productivity and streamlines communication workflows. Overall, BCM One's UCaaS solutions are a compelling option for businesses of all sizes looking to modernize their communication systems and empower their workforce with reliable and feature-rich collaboration tools.

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Can Cisco CallManager unify your communication woes, or will it leave you *hanging* on the line? User reviews from the last year suggest Cisco CallManager, a platform for managing tasks like Unified Communications, is a reliable and secure option for organizations seeking robust communication management. Users consistently praise its comprehensive features, highlighting its ability to seamlessly integrate voice, video, and messaging services, which is essential for streamlining communication in today's hybrid work environments. They particularly appreciate its interoperability with other Cisco products, creating a unified ecosystem that enhances productivity and collaboration. However, some users find the system's complexity a double-edged sword. While its advanced features cater to diverse needs, they can be daunting for those unfamiliar with Cisco's ecosystem, requiring specialized knowledge and training for effective management. A notable strength of Cisco CallManager is its robust security features, making it a top choice for organizations with stringent security requirements, particularly those in sectors like finance and healthcare where data protection is paramount. However, the system's complexity rears its head again in managing logs and call records, a process some users find cumbersome and time-consuming. This complexity, coupled with the potential need for specialized IT expertise, makes Cisco CallManager best suited for medium to large organizations with the resources to navigate its learning curve and maximize its potential. Smaller organizations might find its feature set overwhelming and its management demanding, potentially overshadowing its benefits.

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