MercuryGate vs Manhattan TMS

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Our analysts compared MercuryGate vs Manhattan TMS based on data from our 400+ point analysis of TMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

MercuryGate is a global transportation management system that can handle all modes of delivery. This software package comes with architecture that makes it easy to integrate with other platforms, including those for WMS and ERP. Plan, optimize and execute stock movements through a single-platform.

This platform provides high-level visibility into all tasks and helps quickly locate suitable carriers to transport stock. As your operation grows in response to the global transportation market, this application contains functionality to scale up to fit more complex requirements.
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Manhattan TMS is a robust, connectable and scalable solution that provides rapid implementation with multiple utilities. It offers planning, a focus on optimization and improved transport technology execution. It lets logistics and transportation managers leverage the multi-modal outbound and inbound capabilities necessary for creating utility within a transportation network or a supply chain.

It enables clients to meet customer expectations with greater convenience, reliability, visibility and fast deliveries. Its modules include software modeling, procurement, planning and execution, fleet management, audit, payment and claims and carrier management.
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Product Assistance

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Product Insights

  • Track and Manage Claims: Tackle claims, such as loss and damage, overcharge and return authorizations, by automating claim form generation and payment calculations. This efficiency reduces managerial burdens, cuts errors and brings visibility into claims, timely incident reporting and improved cash flow. This expansive toolset cements MercuryGate as our best system for claims management.
  • Choose Multimodal Transport and Negotiate Rates: Ship freight through transportation methods, like parcel, truckload, rail, air and intermodal, that all score a perfect 100 in our analyst data. MercuryGate also takes home top marks for carrier performance scorecards that evaluate carriers and a freight audit payment (FAP) functionality for auditing carrier bills against approved rates.
  • Gain Visibility: Gain complete visibility into critical transportation processes. The track-and-trace feature scored a 100 as it alerts you each time a package or pallet's barcode is scanned or its status is changed manually during the consignment process. Delivery ETA is another visibility feature that scores a perfect 100 for calculating the ETA of each truckload or LTL shipment.
  • Stay on Top of Global Regulations: Ensure compliance with global trade regulations in your multi-leg and multimodal shipments. Access multiple languages, currencies and units of measure to keep your firm running smoothly despite common barriers between nations. MercuryGate takes care of driver, carrier and trade compliance, thus scoring 100 across these features.
  • Simplify Reporting: Gain visibility into the shipping and access historical data with customizable reporting and dashboards that were rated 100 by our analysts. Optimize operations by improving asset management and identifying cost-saving opportunities. Mitigate risks proactively by centralizing and automating risk monitoring.
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  • Reduce Cost of Shipping: For shippers, improved planning and execution of transportation, an optimized fleet and organized warehouse management help reduce the cost of shipping. 
  • Improve Operational Transparency: This suite can strategically overcome limitations that are generally faced by shippers in an ERP system. Through dynamic management, control and visibility, higher transparency is achievable in shipment management. 
  • Manage Dedicated and Private Fleets: Fleet operators who use outside or internal carrier services can effectively manage their fleets with end-to-end transportation support. 
  • Automate Scheduling of Appointments: It enables shipment carriers to schedule their deliveries and shipment pick-up appointments, depending upon the capacity and load-type details. Automation helps minimize unnecessary wastage of time and encourages error-free communications. 
  • Optimized Yard Operations: It enables users to gain improved visibility over the inbound and outbound flow of goods in the warehouse and yard. Thus, yard operations can be optimized, resulting in optimized usage of warehouse capacity and reduced storage costs. 
  • Improved Operational Flexibility: Manhattan’s transport modeling suite uses planning tool sets as well as machine learning. These features help achieve improved flexibility and get rid of complexity in day-to-day operations. 
  • Consistent Network Optimization: Historic, forecasted and other statistics help drive specific sophisticated simulations that help validate and optimize all possible scenarios. This leads to consistent optimizations throughout the transportation networks. 
  • Better Decisions: Manhattan Associate TMS enables decision-makers to precisely analyze the entire transportation network and align resources in the best possible way, helping make better transport policy decisions. 
  • Optimal Execution: Simulation modeling of transportation routes helps planners remove unnecessary tasks related to troubleshooting issues and enables them to focus on tactical and strategic planning. This results in optimal execution day in and out. 
  • Decrease Handling and Transit Times: Planning the entire process and executing it with the help of numerous handy tools and data insights helps decrease handling and transit times. 
  • Less Empty Miles: This suite enables users to match their fleet drivers with the most appropriate loads across the transport network. Doing this in real-time, with a constant back up of crucial data, helps decrease empty miles and maximize equipment utilization. 
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  • 3PL Support: MercuryGate, while suitable for most companies, includes functionalities to help 3PL providers run the operations they are in charge of. Manage multiple transportation methods for multiple clients with a suite of 3PL-enabled tools. It scores 100 in our analyst data for integrating with freight broker solutions such as Loadsmart and FreightFriend. The same impressive score expands to its integration with logistics solutions like FedEx and UPS.
  • MercuryGate Control Tower: The control tower's map-view interface offers a complete overview of all shipments in transit. It helps users identify bottlenecks or delays and take corrective actions promptly. The control tower improves situational awareness and operational responsiveness.
  • Order Management: MercuryGate's TMS simplifies order management with automated order entry, a shipping cart for item selection and electronic generation of all shipping documents, including invoices and bills of lading. Rated a score of 100, its features let you access agreement details, plan loads by weight or delivery dates, and drill into vendor shipment progress.
  • Exception Management: The system highlights important deviations from routine operations, such as delays and unexpected costs, enabling quick resolution to maintain efficiency and service levels. Instant notifications ensure all relevant parties are aware and can collaborate on solutions, reducing misunderstandings and maintaining alignment across the logistics network.
  • Carrier Rate Management: This module helps you compare freight rates and services from different carriers to make cost-effective shipping decisions while maintaining service levels. Use performance scorecards that score a perfect 100 in our data to evaluate carriers based on criteria such as timeliness, compliance and responsiveness.
  • Reporting and Analytics: The platform offers customizable reports that create insights specific to operational requirements, enabling targeted analysis and strategic planning. The financial and performance analysis reports that score 100 in our analyst data offer in-depth breakdowns of costs and operational metrics.
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  • Smart Transportation Modeling: It empowers users with solutions that help implement important changes to business models while observing their impacts. 
  • Transportation Procurement: The system supports logistics and enables users to source contracts, manage bids and automate procurement, streamlining the bidding process. 
  • Fleet Management: Manhattan TMS boosts fleet efficiency with features focused on safety and compliance. It also leverages machine learning and analytics to support better decision making. 
  • Carrier Management: It provides a comprehensive set of solutions that help maximize driver and customer satisfaction while ensuring that asset utilization and operational costs remain low. 
  • Audit, Bills and Claims: This tool helps maximize savings by transforming automated sources and varied data manuals into one single freight invoice database. 
  • Shipping Planning and Execution: Manhattan Associates transportation management suite offers robust, connectable and scalable solutions to help plan, optimize and execute operations. 
  • Driver Support: This software suite offers maximum support to fleet drivers to help them with all kinds of communication, including dispatch. 
  • Load Analyzer: The load analyzer function helps users analyze and accordingly balance delivery loads across multiple shifts, resources and fleets throughout the entire transport and supply chain. 
  • Invoice Management: It enables fleet owners and clients to manage all invoices and their reconciliation through telemechanics or by a carrier portal. 
  • Customer Training: Training is offered to new and existing customers in a structured learning environment. This enables them to gather knowledge about configuration, solution use, system administration and implementation. 
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Product Ranking

#1

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TMS Software

#8

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TMS Software

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Analyst Rating Summary

83
72
88
62
80
72
74
81
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Reporting and dashboards
Freight Rating and Multimodal Transport
Integration and Extensibility
Claims Management
Reporting and dashboards

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

MercuryGate
Manhattan TMS
+ Add Product + Add Product
Claims Management Compliance And Governance Dock Scheduling And Yard Management Freight Rating And Multimodal Transport Mobile Reporting And Dashboards Transportation Order Management Transportation Sourcing And Procurement 88 80 74 90 64 98 82 59 62 72 81 68 83 91 66 82 0 25 50 75 100
90%
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67%
0%
33%
80%
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20%
60%
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80%
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92%
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8%
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83%
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83%
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75%
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63%
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37%
88%
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12%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

90%
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10%
70%
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30%

User Sentiment Summary

Great User Sentiment 128 reviews
Excellent User Sentiment 15 reviews
83%
of users recommend this product

MercuryGate has a 'great' User Satisfaction Rating of 83% when considering 128 user reviews from 3 recognized software review sites.

91%
of users recommend this product

Manhattan TMS has a 'excellent' User Satisfaction Rating of 91% when considering 15 user reviews from 3 recognized software review sites.

4.0 (16)
4.5 (5)
3.5 (16)
4.0 (1)
4.3 (96)
4.6 (9)

Awards

SelectHub research analysts have evaluated MercuryGate and concluded it earns best-in-class honors for Claims Management and Integration and Extensibility.

Claims Management Award
Integration and Extensibility Award

Manhattan TMS stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Cost Savings: These systems can optimize routing and carrier selection, leading to reduced fuel expenses and improved delivery efficiency, resulting in significant cost savings for businesses.
Real-Time Visibility: TMS solutions provide GPS integration and real-time tracking capabilities for monitoring shipments and receiving timely updates, enhancing customer service.
Greater Efficiency: A TMS can automate load planning, shipment tracking, and documentation management, reducing manual work and errors to speed up delivery times and improve operational efficiency.
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Ease of Use: Users frequently praise the platform's intuitive design and user-friendly interface, highlighting that it simplifies complex tasks such as shipment tracking and carrier management.
Comprehensive Functionality: Manhattan TMS offers a wide range of features, covering various aspects of transportation management, from procurement and planning to execution and settlement, which caters to diverse business needs.
Visibility and Control: The platform provides real-time visibility into shipment status and transportation costs, empowering users with greater control over their supply chain operations and facilitating proactive decision-making.
Scalability and Flexibility: Manhattan TMS is designed to accommodate businesses of all sizes and can be easily scaled to meet evolving requirements, making it a suitable solution for growing companies.
Integration Capabilities: The platform seamlessly integrates with other enterprise systems, such as ERP and WMS, enabling efficient data exchange and streamlined workflows.
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High Implementation Costs: Buying and implementing a TMS can be costly, including expenses for software and hardware and potential disruptions during the shift from legacy systems.
Complex Implementation Process: Poor planning or lack of standardization can lead to failed performances. If the chosen TMS doesn’t align with the company’s needs, it can create further inefficiencies.
Limited Flexibility: Some TMS solutions may have limitations in terms of customization and flexibility, making it difficult to adapt to specific business needs or changes in the market.
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Limited Customization: The system's rigidity can pose challenges for businesses with unique workflows or industry-specific requirements that necessitate a high degree of customization.
Learning Curve: Manhattan TMS presents a steep learning curve due to its intricate features and functionalities. Users frequently report difficulties in navigating the system and effectively utilizing its capabilities without comprehensive training.
Cost: Implementing and maintaining Manhattan TMS can be expensive, especially for small to medium-sized businesses. The licensing fees, implementation costs, and ongoing support expenses can strain budgets.
Integration Challenges: Integrating Manhattan TMS with existing enterprise systems, such as warehouse management systems (WMS) or enterprise resource planning (ERP) software, can be complex and time-consuming.
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MercuryGate has attracted a range of users, from small businesses to large enterprises, each with unique needs and expectations. The platform's user-friendly interface has consistently been lauded, making it accessible even for those with limited technical expertise. This ease of use translates into tangible efficiency gains, as users report spending less time on administrative tasks and more time focusing on core business activities.My firsthand experience with the platform involved a complex, multi-leg shipment of industrial pipes from China to a remote rig site in North Dakota. This scenario tested MercuryGate's capabilities across multiple transportation modes, including trucks, ocean freight and rail. The TMS efficiently handled the complexities of this shipment, showcasing its potential for cost savings and operational efficiency.During execution, the load board provided real-time visibility into all 17 loads involved in the shipment. This centralized information hub allowed me to proactively manage the shipment, identify potential bottlenecks and make informed decisions. The 'next recommended activity' feature was particularly useful in streamlining operations and ensuring timely execution.Furthermore, MercuryGate's carrier and rate selection capabilities stood out. The platform provided a detailed overview of available carriers and rates, empowering me to make informed decisions based on cost, transit time, carrier reliability and contractual agreements.In addition to these core functionalities, MercuryGate offers industry-specific features, 3PL support, a control tower for enhanced visibility, exception management for proactive issue resolution, scheduling capabilities, and robust reporting and analytics tools.Ultimately, MercuryGate is best suited for businesses seeking a reliable and easy-to-use transportation and logistics management solution that can accommodate a wide range of needs. Its intuitive interface and comprehensive features make it an ideal choice for those looking to streamline their operations and improve efficiency without the need for extensive customization.

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Navigating the labyrinth of Transportation Management Systems (TMS) can feel overwhelming, but Manhattan TMS emerges as a compelling contender, offering a robust suite of features designed to streamline transportation and logistics operations. User feedback from the past year paints a picture of a solution celebrated for its ease of use and comprehensive functionality, yet shadowed by concerns regarding its cost and perceived rigidity. Manhattan TMS distinguishes itself through its intuitive interface and extensive capabilities encompassing planning, execution, and tracking. The software's integration with other Manhattan Associates solutions further enhances its appeal, creating a unified ecosystem for managing various aspects of the supply chain. However, the platform's premium pricing and potential lack of flexibility have drawn criticism from some users, particularly those seeking more customizable solutions. These factors are crucial considerations for businesses evaluating TMS options, as they directly impact the software's affordability and adaptability to unique operational requirements. Ultimately, Manhattan TMS appears well-suited for larger enterprises with complex transportation needs and the budget to invest in a top-tier solution. Its comprehensive feature set and integration capabilities can empower these organizations to optimize their transportation networks and achieve significant efficiency gains.

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