E2open vs MercuryGate

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Our analysts compared E2open vs MercuryGate based on data from our 400+ point analysis of TMS Software, user reviews and our own crowdsourced data from our free software selection platform.

E2open Software Tool

Product Basics

E2open's software provides businesses with a comprehensive solution for managing their supply chains. By offering a unified platform, it enables companies to optimize various aspects of their supply chain, including transportation management, demand forecasting, and inventory control. E2open caters to businesses of all sizes seeking to enhance efficiency and visibility within their supply chains. The software's ability to streamline operations and reduce costs makes it particularly beneficial for companies with complex supply chain networks.

E2open's pricing structure is typically subscription-based, with fees varying depending on the specific modules and features selected, as well as the size and complexity of the user's supply chain. While user experiences with E2open are generally positive, some users have noted that the platform's extensive functionality can lead to a steeper learning curve.

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MercuryGate is a global transportation management system that can handle all modes of delivery. This software package comes with architecture that makes it easy to integrate with other platforms, including those for WMS and ERP. Plan, optimize and execute stock movements through a single-platform.

This platform provides high-level visibility into all tasks and helps quickly locate suitable carriers to transport stock. As your operation grows in response to the global transportation market, this application contains functionality to scale up to fit more complex requirements.
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$549 Annually, Freemium
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$10,000 Annually
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Product Assistance

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Product Insights

  • Enhanced Visibility: E2open provides real-time insights into every stage of the supply chain, enabling businesses to identify bottlenecks, predict potential disruptions, and make informed decisions swiftly.
  • Improved Collaboration: By facilitating seamless communication between suppliers, manufacturers, and distributors, E2open fosters a collaborative environment that enhances operational efficiency and reduces errors.
  • Cost Reduction: Through optimized inventory management and streamlined operations, E2open helps companies significantly reduce carrying costs, waste, and excess inventory, leading to substantial savings.
  • Increased Flexibility: E2open's advanced algorithms and machine learning capabilities allow businesses to quickly adapt to market changes, demand fluctuations, and supply chain disruptions, maintaining operational continuity.
  • Enhanced Customer Satisfaction: By ensuring timely delivery and maintaining product availability, E2open helps businesses meet customer expectations, thereby improving customer loyalty and brand reputation.
  • Risk Mitigation: E2open's predictive analytics and risk assessment tools enable companies to proactively identify potential risks and implement strategies to mitigate them, safeguarding against significant losses.
  • Regulatory Compliance: With built-in compliance management features, E2open simplifies the process of adhering to global trade regulations, reducing the risk of penalties and ensuring smooth cross-border transactions.
  • Sustainability Improvement: By optimizing routes, reducing waste, and improving resource allocation, E2open supports businesses in their efforts to achieve sustainability goals and reduce their environmental footprint.
  • Scalability: E2open's cloud-based platform is designed to grow with your business, easily accommodating new markets, products, and increased volumes without the need for significant additional investment.
  • Data-Driven Decision Making: Leveraging vast amounts of data from across the supply chain, E2open empowers businesses to make strategic decisions based on comprehensive analytics and insights.
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  • Track and Manage Claims: Tackle claims, such as loss and damage, overcharge and return authorizations, by automating claim form generation and payment calculations. This efficiency reduces managerial burdens, cuts errors and brings visibility into claims, timely incident reporting and improved cash flow. This expansive toolset cements MercuryGate as our best system for claims management.
  • Choose Multimodal Transport and Negotiate Rates: Ship freight through transportation methods, like parcel, truckload, rail, air and intermodal, that all score a perfect 100 in our analyst data. MercuryGate also takes home top marks for carrier performance scorecards that evaluate carriers and a freight audit payment (FAP) functionality for auditing carrier bills against approved rates.
  • Gain Visibility: Gain complete visibility into critical transportation processes. The track-and-trace feature scored a 100 as it alerts you each time a package or pallet's barcode is scanned or its status is changed manually during the consignment process. Delivery ETA is another visibility feature that scores a perfect 100 for calculating the ETA of each truckload or LTL shipment.
  • Stay on Top of Global Regulations: Ensure compliance with global trade regulations in your multi-leg and multimodal shipments. Access multiple languages, currencies and units of measure to keep your firm running smoothly despite common barriers between nations. MercuryGate takes care of driver, carrier and trade compliance, thus scoring 100 across these features.
  • Simplify Reporting: Gain visibility into the shipping and access historical data with customizable reporting and dashboards that were rated 100 by our analysts. Optimize operations by improving asset management and identifying cost-saving opportunities. Mitigate risks proactively by centralizing and automating risk monitoring.
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  • Logistics Visibility Network Application: Enhance visibility and reduce delays to streamline shipment creation. Enable users to choose lots based on availability in selective warehouses and factories. Validate lot additions with hard and soft copies to mitigate errors caused by shipment lots. 
  • Custom Warehouse Management: Automate and optimize administering tasks involving payment duties to reduce taxes and tariffs. Manufacture, store and distribute products in a streamlined manner. 
  • Purchase Order Collaboration: Automate purchase-to-pay processes and streamline time-consuming, laborious workflows to improve productivity and delivery schedules without the hassle of manual work. 
  • Collaborative Manufacturing: Improve quality, accuracy and agility by enabling inventory lot visibility to manufacture and serialize traceable products. Establish end-to-end visibility to enhance communication in a single unified space. 
  • Transportation Forecasting: Proactively collaborate with suppliers in advance and offer visibility to secure low costs and improve supply assurance and productivity while minimizing risks. 
  • Inventory Collaboration: Access multi-level inventory visibility to manage products in multiple locations and proactively manage discrepancies in quantity of materials. 
  • Drop-Ship Management: Cut back on costs and lead times while providing fast shipping by streamlining workflows. Create a uniform shipping experience that facilitates direct contact with customers and warehouses. 
  • Supply Management: Automate and collaborate processes for unlimited access across all supply tiers. Manage and streamline real-time updates for an agile and responsive network. 
  • Channel Shaping: Optimize channels to gain increased returns using the data management tool. Simplify audit and reporting processes while improving status tracking using serial numbers. 
  • Demand Sensing: With the help of user data and channel partners, access and manage real-time data for metrics based on AI-driven algorithms. 
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  • 3PL Support: MercuryGate, while suitable for most companies, includes functionalities to help 3PL providers run the operations they are in charge of. Manage multiple transportation methods for multiple clients with a suite of 3PL-enabled tools. It scores 100 in our analyst data for integrating with freight broker solutions such as Loadsmart and FreightFriend. The same impressive score expands to its integration with logistics solutions like FedEx and UPS.
  • MercuryGate Control Tower: The control tower's map-view interface offers a complete overview of all shipments in transit. It helps users identify bottlenecks or delays and take corrective actions promptly. The control tower improves situational awareness and operational responsiveness.
  • Order Management: MercuryGate's TMS simplifies order management with automated order entry, a shipping cart for item selection and electronic generation of all shipping documents, including invoices and bills of lading. Rated a score of 100, its features let you access agreement details, plan loads by weight or delivery dates, and drill into vendor shipment progress.
  • Exception Management: The system highlights important deviations from routine operations, such as delays and unexpected costs, enabling quick resolution to maintain efficiency and service levels. Instant notifications ensure all relevant parties are aware and can collaborate on solutions, reducing misunderstandings and maintaining alignment across the logistics network.
  • Carrier Rate Management: This module helps you compare freight rates and services from different carriers to make cost-effective shipping decisions while maintaining service levels. Use performance scorecards that score a perfect 100 in our data to evaluate carriers based on criteria such as timeliness, compliance and responsiveness.
  • Reporting and Analytics: The platform offers customizable reports that create insights specific to operational requirements, enabling targeted analysis and strategic planning. The financial and performance analysis reports that score 100 in our analyst data offer in-depth breakdowns of costs and operational metrics.
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Product Ranking

#28

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#1

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

E2open
MercuryGate
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Claims Management Compliance And Governance Dock Scheduling And Yard Management Freight Rating And Multimodal Transport Mobile Reporting And Dashboards Transportation Order Management Transportation Sourcing And Procurement 44 52 17 83 50 73 75 13 88 80 74 90 64 98 82 59 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Good User Sentiment 25 reviews
Great User Sentiment 128 reviews
73%
of users recommend this product

E2open has a 'good' User Satisfaction Rating of 73% when considering 25 user reviews from 5 recognized software review sites.

83%
of users recommend this product

MercuryGate has a 'great' User Satisfaction Rating of 83% when considering 128 user reviews from 3 recognized software review sites.

3.0 (1)
4.0 (16)
2.75 (2)
n/a
2.8 (2)
3.5 (16)
3.8 (17)
4.3 (96)
4.0 (3)
n/a

Awards

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SelectHub research analysts have evaluated MercuryGate and concluded it earns best-in-class honors for Claims Management and Integration and Extensibility.

Claims Management Award
Integration and Extensibility Award

Synopsis of User Ratings and Reviews

Visibility Across the Supply Chain: E2open provides real-time visibility into inventory levels, order status, and shipment tracking, allowing businesses to proactively identify and address potential disruptions.
Improved Collaboration: The platform facilitates collaboration between different departments within a company, as well as with external partners such as suppliers and logistics providers.
Enhanced Efficiency: E2open automates many manual tasks, such as order processing and inventory management, freeing up employees to focus on more strategic initiatives.
Reduced Costs: By optimizing supply chain operations, E2open can help businesses reduce costs associated with inventory, transportation, and logistics.
Increased Customer Satisfaction: By improving on-time delivery and reducing stockouts, E2open can help businesses improve customer satisfaction.
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Cost Savings: These systems can optimize routing and carrier selection, leading to reduced fuel expenses and improved delivery efficiency, resulting in significant cost savings for businesses.
Real-Time Visibility: TMS solutions provide GPS integration and real-time tracking capabilities for monitoring shipments and receiving timely updates, enhancing customer service.
Greater Efficiency: A TMS can automate load planning, shipment tracking, and documentation management, reducing manual work and errors to speed up delivery times and improve operational efficiency.
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Steep Learning Curve: E2open's comprehensive functionality can be overwhelming for new users due to its intricate interface and complex workflows, often requiring extensive training and onboarding.
Customization Challenges: Adapting E2open to specific business needs can be difficult and time-consuming, as it often necessitates significant configuration and development efforts to align with unique supply chain processes.
Integration Complexity: Integrating E2open with existing enterprise systems and external partners can pose challenges due to data mapping complexities and potential compatibility issues, requiring careful planning and technical expertise.
Cost Considerations: E2open's pricing structure can be a concern for some organizations, particularly smaller businesses, as it typically involves subscription fees, implementation costs, and ongoing maintenance expenses.
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High Implementation Costs: Buying and implementing a TMS can be costly, including expenses for software and hardware and potential disruptions during the shift from legacy systems.
Complex Implementation Process: Poor planning or lack of standardization can lead to failed performances. If the chosen TMS doesn’t align with the company’s needs, it can create further inefficiencies.
Limited Flexibility: Some TMS solutions may have limitations in terms of customization and flexibility, making it difficult to adapt to specific business needs or changes in the market.
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Are you ready to "e2open" the door to a more efficient supply chain? E2open has been making waves in the industry, with users consistently praising its ease of use and comprehensive features. Reviewers frequently highlight the platform's intuitive interface, making it accessible even for those without extensive supply chain experience. This user-friendliness is a significant advantage, as it allows companies to quickly onboard and start reaping the benefits of the software without a steep learning curve. E2open's ability to streamline operations and boost efficiency is another recurring theme in user feedback. The platform's robust suite of tools, including order management, inventory management, and transportation management, enables businesses to optimize their supply chain processes from end to end. Users report significant reductions in inventory levels, improved order fulfillment times, and overall cost savings. These tangible results demonstrate E2open's effectiveness in addressing critical supply chain challenges. While E2open receives overwhelmingly positive reviews, some users note that the platform's extensive functionality can initially feel overwhelming. However, the company's responsive customer support team is often commended for its ability to provide guidance and assistance, ensuring users can fully leverage the software's capabilities. E2open is particularly well-suited for medium to large enterprises with complex supply chains due to its scalability and comprehensive features. Its ability to handle large volumes of data and transactions makes it an ideal choice for businesses with intricate logistical needs.

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MercuryGate has attracted a range of users, from small businesses to large enterprises, each with unique needs and expectations. The platform's user-friendly interface has consistently been lauded, making it accessible even for those with limited technical expertise. This ease of use translates into tangible efficiency gains, as users report spending less time on administrative tasks and more time focusing on core business activities.My firsthand experience with the platform involved a complex, multi-leg shipment of industrial pipes from China to a remote rig site in North Dakota. This scenario tested MercuryGate's capabilities across multiple transportation modes, including trucks, ocean freight and rail. The TMS efficiently handled the complexities of this shipment, showcasing its potential for cost savings and operational efficiency.During execution, the load board provided real-time visibility into all 17 loads involved in the shipment. This centralized information hub allowed me to proactively manage the shipment, identify potential bottlenecks and make informed decisions. The 'next recommended activity' feature was particularly useful in streamlining operations and ensuring timely execution.Furthermore, MercuryGate's carrier and rate selection capabilities stood out. The platform provided a detailed overview of available carriers and rates, empowering me to make informed decisions based on cost, transit time, carrier reliability and contractual agreements.In addition to these core functionalities, MercuryGate offers industry-specific features, 3PL support, a control tower for enhanced visibility, exception management for proactive issue resolution, scheduling capabilities, and robust reporting and analytics tools.Ultimately, MercuryGate is best suited for businesses seeking a reliable and easy-to-use transportation and logistics management solution that can accommodate a wide range of needs. Its intuitive interface and comprehensive features make it an ideal choice for those looking to streamline their operations and improve efficiency without the need for extensive customization.

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