C.H. Robinson vs Uber Freight
Last Updated:Our analysts compared C.H. Robinson vs Uber Freight based on data from our 400+ point analysis of TMS Software, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
Product Assistance
Product Insights
- Improve Visibility: Leverage end-to-end supply chain visibility, from order placement and processing to delivery.
- Facilitate Customs: Ensure trade compliance by decreasing uncertainty and simplifying compliance management. Offers more than 100 licensed custom brokers and 800 cross-border expert assistance to guide cross-border shipments and transactions.
- Customer Satisfaction: Improve customer experiences with live shipment tracking, suitable carriers and modes, and lower claims damage. Improve delivery and last-mile connectivity with vetted carrier networks.
- Reduce Administrative Work: Eliminate unnecessary manual administration and focus on planning with shipment transparency along with streamlined workflows.
- Minimize Cost: Lower supply chain expenses by approximately 7-10% with expert guidance available anytime. Compare and choose reliable carriers with the best rates using a carrier load board network within North America.
- Increased Efficiency: Uber Freight streamlines the process of booking loads and managing shipments, reducing the time and effort required to coordinate freight logistics.
- Cost Savings: By optimizing truck routes and reducing empty miles, shippers and carriers can significantly cut fuel costs and improve overall operational efficiency.
- Real-Time Tracking: Provides shippers with the ability to track their shipments in real-time, offering peace of mind and the ability to proactively manage any issues that arise during transit.
- Flexible Capacity: Offers access to a vast network of carriers, enabling shippers to quickly find available trucks that match their specific needs, even during peak seasons.
- Transparent Pricing: Utilizes a transparent pricing model that helps shippers understand their costs upfront, eliminating surprises and aiding in budget management.
- Enhanced Communication: Facilitates direct communication between shippers and carriers, ensuring that any questions or concerns can be addressed promptly, improving overall service quality.
- Automated Paperwork: Reduces the administrative burden by automating the generation and management of shipping documents, saving time and reducing errors.
- Improved Reliability: By leveraging data analytics, Uber Freight can predict and mitigate potential disruptions, ensuring that shipments arrive on time more consistently.
- Access to Analytics: Provides shippers and carriers with valuable insights into their operations, helping them to identify trends, optimize their logistics, and make data-driven decisions.
- Environmental Benefits: Encourages more efficient use of transportation resources, leading to reduced carbon emissions and a smaller environmental footprint.
- Freight: Access customized solutions to handle multiple freight shipment types.
- Air: Includes space and scheduling services through passenger and cargo planes using existing carrier relationships. The Global Carrier Management program provides consistent access to daily departure schedules for all air freights.
- Flatbed: Choose from vetted cross-border flatbeds and specialized equipment, with on-request expert guidance.
- Intermodal: Offers numerous cross-border, expedited and drayage and port services for simplified intermodal shipping globally.
- LTL: Provides common LTL carriers to consolidate and deconsolidate freights as per space requirements. Includes expedited carriers, last-mile deliveries and insurance.
- Ocean Shipping: Expert assistance to help analyze freight characteristics and strategize accordingly. Services include full container load, less than container load, buyer’s consolidation and expedited FCL services on Trans-Atlantic Westbound Trade lanes.
- Rail Shipping: Provides rail shipment carrier options across Europe and Asia. Includes GPS-enabled block trains for location transparency and door-to-door services beyond the railyard.
- Truckload: Support truckload strategies with a managed carrier pool of more than 73,000 contract carriers in North America. Supports truckload RFP operations and offers real-time tracking capabilities globally.
- Temperature Controlled: Access a monitored network of temperature-controlled carriers on contract. Carriers are customized to sustain and deliver product and temperature-specific requirements while staying STF compliant. A team of 8,000 experts is available to handle sensitive freight.
- Small Parcel: Offers dedicated service for seamless and cost-efficient small parcel deliveries across North America. Parcel intelligence technology provides in-depth insights to support RFP analysis, business intelligence analytics, freight payments and audits.
- Supply Chain and Logistics:
- Consolidation: Includes freight, retail and automotive consolidation, with forward distribution. Combine multiple-supplier orders into single shipments with pre-paid supplier and retail-direct programs.
- Cross-Border: Provides special assistance for intra-Canada and intra-Mexico shipments. Choose between OEA and C-TPAT compliant contract carriers for mitigating shipment-related risks within intra-Mexico shipments.
- Customs and Trade Compliance: Offers multiple services such as customs brokerage and CARM advisory, import and export compliance consulting, including assistance for trade policy auditing.
- Last Mile: Leverage last-mile deliveries across North America. Includes curbside, in-home room of choice, in-home package removal and product assembly services.
- Managed Procurement: Access managed procurement tools for supply chain analysis, SKU translation and order consolidation, and track and trace orders to their store locations.
- Project Logistics: Offers logistic management solutions across South Asia, North America, Europe, the UK, Oceania and Latin America. Assists with risk assessment, holistic project management, live tracking and global multimodal solutions.
- Consulting: Leverage live guidance from industry experts on program management, procurement, engineering, data as a service, strategic planning and trade compliance.
- TMS: Provides customizable and dedicated small business, global services and TMS solutions. Automates transportation and supply chain management across different regions, transportation modes and channels.
- Warehousing: Access secure warehouse spaces at crucial locations along border sides. Supports product dispersal after meeting compliance requirements.
- TMS and Advanced Technology: Assists with planning, execution, settlement and other key aspects within TMS. Provides performance optimization and management with analytic capabilities for all modes such as parcel, LTL truckload and truckload. Features include:
- Global control tower
- Service prediction
- Real-time visibility
- Freight allocation module
- Optimize prime product for freight optimization
- Network services
- Business intelligence and advanced data analytics
- Global Transportation Management: Includes features for carrier management, freight claims, audits and payment services. Provides network collaboration with clients and business process outsourcing as well. These capabilities are available across Europe and North America.
- Platform Services: Comprised of three toolkits:
- Data Insights: Provides detailed insights for market intelligence and benchmarks. Analyze service and spend metrics through specialized reporting and benchmarking tools.
- Command Center: Facilitates end-to-end visibility and real-time tracking with event monitoring and service prediction capabilities for shippers within supply chain operations.
- Marketplace: Includes several features for LTL consolidation, private and dedicated fleet optimization, cross docks, and continuous movement, within a single collaboration platform.
- Global Trade and Customs:
- Ocean and Air: Facilitates and monitors ocean and air shipments through a global control tower toolkit, with data integration, pricing and routing capabilities.
- NVOCC: Provides a Non-Vessel Operating Common Carrier (NVOCC) with Federal Maritime Commission Requirement compliance. Leverage the benefit of a contracted carrier base to negotiate the best carrier prices with rail, ocean and air liners.
- Cross-Border Logistics: Offers multi-modal cross-border logistic capabilities for freight management and shipment crossing the borders across Mexico and Canada. Access entry ports, personalized customer support services and ensure legal compliance using the tools.
- Custom Brokerage and Compliance: Leverage specialized consultants, including customs brokers and logistics experts, for analysis of procedures and goods, as well as special attorneys. Assists with simplifying all global trade operations within Mexico, Canada and the U.S.
- Cross Dock and Transload Services: Consolidates goods for direct shipment to the end customer to avoid unnecessary expenses and delays. Provides product customization features including, kitting and labeling as well as product position within the U.S, Canada, Mexico or even overseas.
- Capacity Services: Access strategic intermodal and truck brokerage features for all supply chain modes across Mexico, Canada and the U.S. Includes drayage, expedited and over-dimensional freight, LTL and consolidations, parcel and various other truckload services.
- Engineering and Consulting: Provides features for asset management, supply chain management, mode and carrier optimization, sourcing and procurement, network designing and dedicated assessments for the entire fleet.
Product Ranking
#16
among all
TMS Software
#2
among all
TMS Software
Analyst Rating Summary
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User Sentiment Summary
26 reviews
Uber Freight has a 'excellent' User Satisfaction Rating of 91% when considering 26 user reviews from 4 recognized software review sites.
Awards
Uber Freight stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Synopsis of User Ratings and Reviews
C.H. Robinson's software has received mixed reviews from users over the past year, with some praising its comprehensive features and others criticizing its complexity and customer support. Users appreciate the platform's ability to manage various aspects of transportation and logistics, including shipment tracking, carrier management, and freight quoting. The software's strength lies in its extensive network of carriers and its ability to provide real-time visibility into shipment status. However, some users find the interface to be overwhelming and difficult to navigate, particularly for those new to transportation management systems. Additionally, customer support has been cited as a weakness, with users reporting long wait times and unhelpful responses. Compared to similar products, C.H. Robinson stands out for its vast network and global reach, making it suitable for businesses with complex shipping needs. However, its complexity and customer support issues may deter smaller businesses or those seeking a more user-friendly experience. Ultimately, C.H. Robinson's software is best suited for large enterprises with extensive transportation requirements and dedicated personnel to manage the platform effectively.
Uber Freight has established itself as a prominent player in the logistics software arena, offering a platform that streamlines freight operations for both shippers and carriers. User feedback over the past year paints a picture of a service with clear strengths and weaknesses. Many users commend the platform's intuitive interface and its ability to simplify tasks such as rate shopping, booking, tracking, and payment. This ease of use translates into significant time and cost savings, a crucial factor for businesses operating in the fast-paced world of logistics. Additionally, Uber Freight's dynamic pricing model, which adjusts rates based on real-time market conditions, has been praised for its transparency and flexibility, particularly during periods of high demand or market volatility. However, some users have expressed concerns regarding the platform's limitations. Certain features commonly found in competing logistics software, such as advanced reporting and analytics tools, are reportedly absent from Uber Freight. These limitations can hinder businesses that require in-depth data analysis for strategic decision-making. Additionally, there have been reports of occasional reliability issues, such as delays in load matching or inaccurate tracking information. In conclusion, Uber Freight appears to be an ideal solution for small to medium-sized businesses seeking a user-friendly and cost-effective platform to manage their freight operations. Its intuitive interface and dynamic pricing model offer a compelling value proposition. However, larger enterprises or those with complex logistical needs may find the platform's current feature set somewhat restrictive. As with any technology solution, it's recommended to carefully evaluate your specific requirements and compare available options before making a decision.
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