When I Work vs TimeClock Plus

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Our analysts compared When I Work vs TimeClock Plus based on data from our 400+ point analysis of Time and Attendance Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

When I Work is a cloud-based platform that helps design, communicate and track work schedules for hourly workers. It replaces the hassle of spreadsheets and paper schedules with a user-friendly interface for creating and publishing schedules in minutes. You get features like drag-and-drop tools, schedule and timesheet templates, customizable automation, and reporting.

It offers built-in time tracking, communication tools and payroll integrations. Employees can clock in and out directly through the native app. They can also swap shifts and submit time-off requests from their profiles. It lets you access timesheets, identify labor cost trends and control overtime expenses.

Team messaging helps you coordinate staff members and avoid over or understaffing during peak seasons. While pricing varies based on company size and required features, the platform offers a free trial and multiple subscription tiers. This allows you to choose a plan that fits your budget and specific needs.

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TimeClock Plus is a time and attendance solution for medium and large businesses that require comprehensive time tracking, particularly those with mobile workforces, dispersed teams or remote employees. It's ideal for teams seeking customization and 24/7 customer support.

Tools like built-in biometric scanners and geofencing help prevent time theft while ensuring tracked time is accurate. Mobile access allows employees to clock in and out, submit time off, and request shift changes, reducing schedule conflicts, improving communication and enhancing overall productivity.

User reviews commend TimeClock Plus for its responsive customer support, flexible time tracking and extensive customization. However, some users find the initial learning curve and report limitations. Interconnected features add complexity to the customization process.

Users generally find TimeClock's pricing to be fair considering the variety of features and options for growth and scalability. Pricing starts at $2.50, and the structure is per month, per user. The cost will increase if the number of users does.

Currently, there’s no free trial. If it's your first time trying the software, note cancellation deadlines to avoid unexpected fees.

Pros
  • User-friendly
  • Responsive customer support
  • Customizable
  • Easy time tracking
  • PTO tracking
Cons
  • Higher cost
  • Limited reports
  • Learning curve
  • App glitches and slowness
  • Complex implementation requiring customer support
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$2.50/User, Monthly
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Tailored to your specific needs
$2.50/User, Monthly
Free Trial is unavailable →
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Top-Ranked Scheduling Solution: When I Work stands out as a leader in employee scheduling, with an analyst rating of 85 in our research. This puts it alongside industry heavyweights like Deputy (87) and 7Shifts (86). It offers a comprehensive set of features, including scheduling, time tracking and team communications, all of which are ready to use immediately, reducing setup time.
  • Effortless Shift Management: Our research shows that When I Work offers 96% of tools for creating and managing employee shifts out-of-the-box. These include everything from creating recurring shift templates and customizing layouts to features like open shift bidding and automatic vacant shift assignment. You can also add feedback, task notes, swap shifts and receive automated reminders.
  • Powerful Mobile App: The mobile app keeps everything you need for streamlined scheduling at your fingertips. It offers mobile scheduling, time tracking, geofencing, customizable push notifications and built-in chat for easy team communication.
  • Seamless Integrations: When I Work scored 92 for integrations in our analysis, effortlessly connecting with a wide range of business tools. These include accounting solutions like QuickBooks Online, Google and Apple Calendars, HR and payroll software like Rippling and Gusto, Square POS systems, and integration platforms as a service (iPaaS) such as Zapier and Tray.io.
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  • Access a User-Friendly Platform: Employees can easily clock in and out through the browser and access essential information like messages, requests, and accrual balances via the online portal.
  • Improve Scheduling: Simplify building, scheduling and updating shifts. Save time and ensure accurate staffing levels, leading to optimized operations and improved productivity.
  • Enhance Mobility: With support for iOS and Android devices, employees can submit time-off and shift-change requests, and communicate seamlessly. Promote better employee engagement and enable on-the-go management.
  • Heighten Security: Ensure accurate time tracking and give managers peace of mind with authentication features, including biometric scanners, image captures, and geofencing.
  • Get Convenient Access Control: Simplify employee access without compromising security with badge reader options like barcode scanning, magnetic swiping or RFID proximity.
  • Tailor to Business Needs: Use flexible configuration and deployment to build and scale the software to fulfill specific organizational needs.
  • Compliance: Track compliance issues, including the ACA, to avoid lawsuits.
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  • Employee Scheduling: Create work schedules in one click based on employee availability and eligibility. View team availability, manage time off and track shift trades from one place. Allow employees to pick up and trade shifts while boosting workplace efficiency and productivity. Schedule multiple teams across job sites while preventing unnecessary overtime.
  • Time and Attendance: Track attendance, time off and breaks while turning any internet-connected device into an online time clock. Integrate schedules to control costs while applying pay rules. Implement an online time clock with a GPS facility for uniform clock-ins and outs across devices. Let remote employees log in and out using any device while receiving attendance data in real time.
  • Timesheets: Record weekly attendance changes into timesheets while setting differential pay rates for multiple positions. Monitor labor costs while auditing time records with labor distribution reports. Audit and approve timesheets from mobile or desktop while preventing overtime before it happens. Configure paid and unpaid breaks on schedule and time clock.
  • Shift Planning: Plan, swap and approve shifts using a mobile or desktop while empowering teams to collaborate on schedules. Ensure cost-effective shift coverage while creating schedules that work for the entire team.
  • Scalability: Start with a single team or location and scale to multiple teams across geographical locations as per business growth. Schedule multiple teams across various job sites.
  • Push Notifications: Send important messages to the entire staff in one go. Employees get email and text alerts for missed logins or outs. Notify all employees when you update or create new schedules.
  • Geo Check-In: Use GPS tracking and live map views to ensure that employees log in from their designated job sites. Monitor field staff’s real-time location, eliminating the need for employees to update their locations constantly in the office.
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  • Scheduling: Utilize automated features to build, schedule and update shifts seamlessly. Employ AI-powered forecasting to determine staffing needs and visualize real-time coverage accurately. Automate scheduling through Humanity or Aladtec.
  • Mobile Support: Clock in and out, submit time-off and shift-change requests, and send messages all from iOS or Android devices.
  • Authentication: Enhance security and prevent time theft with built-in biometric scanners, image captures and geofencing.
  • Badge Reader: Simplify employee access without compromising on security with badge reader options. Use barcode scanning, magnetic swiping, or RFID proximity so employees can wave their badges for touchless time entry.
  • Web Clock: Clock in and out through the browser. Through the online portal, employees can also view messages, requests and accrual balances. (Physical time clocks are also available and integrated with the web portal).
  • Thermal Sensor: Enable touchless time clocks and scan temperatures in seconds. Thermal sensors assess deviations from baseline temperatures, and admins have the option to add additional screening questions.
  • Payroll Integration: Access various pre-built integrations for payroll processing, including Paychex Flex and QuickBooks. Combine payroll and time tracking to save time on manual calculations and deductions while improving accuracy.
  • Self-Service: Employees can access shift trading, schedules and leave requests 24/7.
  • ERP Integrations: TimeClock Plus integrates with popular ERP providers including Oracle, Workday, SAP, ADP, PeopleSoft, Anthology, PowerSchool and Ellucian.
  • Substitute Management: Through InstaSub, provide real-time assignment postings to qualified substitutes via mass communications. Substitutes can accept assignments via text or mobile app and access self-service features for assignments, hours and lesson plans.
  • Conflict Monitoring: Ensure compliance with labor laws, union rules and regulations through conflict monitoring.
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Product Ranking

#12

among all
Time and Attendance Software

#13

among all
Time and Attendance Software

Find out who the leaders are

Analyst Rating Summary

79
83
83
81
78
98
98
100
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Employee Scheduling
Mobile Capabilities
Employee Scheduling
Dashboards & Reporting
Mobile Capabilities
Leave & Absence Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

When I Work
TimeClock Plus
+ Add Product + Add Product
Compliance Dashboards & Reporting Employee Scheduling Leave & Absence Management Mobile Capabilities Platform Capabilities Project Tracking Time Clocks Time Tracking 83 78 98 80 89 84 81 41 75 81 98 100 90 93 71 83 75 75 0 25 50 75 100
83%
0%
17%
83%
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17%
78%
0%
22%
100%
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100%
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100%
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80%
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20%
90%
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10%
86%
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14%
93%
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7%
86%
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14%
71%
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29%
83%
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17%
83%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

63%
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37%
50%
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50%

User Sentiment Summary

Excellent User Sentiment 1454 reviews
Great User Sentiment 449 reviews
90%
of users recommend this product

When I Work has a 'excellent' User Satisfaction Rating of 90% when considering 1454 user reviews from 4 recognized software review sites.

87%
of users recommend this product

TimeClock Plus has a 'great' User Satisfaction Rating of 87% when considering 449 user reviews from 5 recognized software review sites.

5.0 (11)
n/a
4.4 (286)
3.9 (42)
n/a
4.37 (186)
4.5 (1093)
4.4 (189)
n/a
4.7 (23)
4.4 (64)
4.0 (9)

Awards

SelectHub research analysts have evaluated When I Work and concluded it earns best-in-class honors for Compliance. When I Work stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Compliance Award

SelectHub research analysts have evaluated TimeClock Plus and concluded it earns best-in-class honors for Employee Scheduling and Leave & Absence Management.

Employee Scheduling Award
Leave & Absence Management Award

Synopsis of User Ratings and Reviews

Intuitive and Efficient: Users appreciate the user-friendly interface and comprehensive features that centralize managing all scheduling needs from a single app.
Prompt Customer Support: Users report getting timely and helpful assistance from the vendor’s support team through live chat and email.
Enhanced Employee Experience: The app boosts staff productivity by offering them flexible tools to control their work schedules.
Improved Integration and Accessibility: Most users have had a positive experience connecting the platform with other necessary third-party tools.
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94% commend customer support for their availability, responsiveness and professionalism.
89% of users found time tracking easy, convenient and accurate.
77% of users consider the platform user-friendly, with an intuitive interface and easy navigation.
70% of users appreciate its high level of customization; the software offers configurations for a more tailored fit solution.
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Pricing and Transparency Issues: Users have complained about the vendor’s pricing practices, which include hidden costs and a lack of clear information before signing up.
App Glitches: Users reported issues with iPhone and Android apps, particularly with tasks like staff punch-ins and location tracking using the phone’s GPS.
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While most report the interface is user-friendly, 25% of users say there's a learning curve, and it can be confusing initially.
Some users note that features are interconnected, making changes potentially impactful elsewhere, and many features require multiple settings for correct functionality.
67% of users report the reporting feature could be more robust and currently lacks the option to round time on reports.
For specific needs like computing overtime on holidays, some users find limitations, leading to manual adjustments.
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According to the reviews, users praise When I Work’s user-friendly design and all-in-one features for scheduling and time tracking. The customer support team is another win — responsive and helpful via chat and email. However, the pricing structure is a point of contention for some users, with complaints about hidden fees and a lack of transparency before signing up.What truly set it apart was its affordability for small and medium businesses. The starter plan, costing just $1.50 per location per month, offers unlimited employee scheduling and auto-scheduling — features usually reserved for top-tier plans in competitors like 7Shift and Homebase.However, communication features are restricted. During testing, I could send individual and group messages, but there's no bulletin board or newsfeed functionality, and message read receipts are absent.Security is another concern. The platform lacks biometric clock-in options, opening the door to potential time theft through buddy punching. Additionally, it doesn’t support geofencing or GPS tracking. I couldn’t remotely track staff shifts to ensure they were following established procedures.Overall, When I Work offers a compelling solution for small and medium businesses with a user-friendly interface, robust features and a budget-friendly starter plan. However, be mindful of the pricing concerns and other limitations, which can be a problem for growing teams and businesses.

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TimeClock Plus is a popular time and attendance solution for medium and large businesses that require comprehensive time tracking. With 24/7 customer support, it’s ideal for teams working in various time zones with remote employees.Some standout features of TimeClock Plus are its built-in biometric scanners and geofencing capabilities that help managers prevent inaccuracies and reduce time theft. Its mobile app helps overcome schedule conflicts and missed time entrees with mobile clocking in, time off requests, and shift change requests.Extensive customization options let managers tailor the platform to their specific needs. Despite some initial learning curves and pricing considerations, its features and scalability make it a valuable investment for businesses looking to optimize their time management processes.Users praise TimeClock Plus for its user-friendly platform and reliable, around the clock customer support, however, some users report occasional app glitches and a cumbersome implementation process.Currently, TimeClock Plus doesn't offer a free trial. The pricing structure is per month, per user, starting at $2.50.TimeClock Plus also integrates with payroll providers like Paychex Flex and QuickBooks.Overall, it’s a robust time and attendance tracking solution with leave management, scheduling, reporting and customization features.

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