Updox vs VSee Clinic

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Our analysts compared Updox vs VSee Clinic based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Updox provides virtual and in-person care solutions to patients and healthcare practices. It offers secure messaging, patient portals, online scheduling and eSignatures all in one place, making it easier for patients to get in touch and for you to manage every aspect of their care.

Patients can schedule appointments and pay bills online, saving you time on admin tasks. It also connects with many different electronic health record (EHR) systems, so you don't have to enter information twice.

Users appreciate Updox's helpful customer support team and user-friendly interface. Based on the size of your practice and specific requirements, Updox offers four pricing plans. To learn more, schedule a call with a consultant.


Pros
  • Easy to use
  • Intuitive interface
  • Patient self-service
  • EHR integration
  • HIPAA compliant
Cons
  • Occasional glitches
  • Limited customization
  • Cost can be high
  • Learning curve
  • Limited reporting
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VSee Clinic is a HIPAA-compliant solution that offers configurable workflows to support ER diversion, urgent care, specialist consultations, telepsychiatry, chronic care management, e-ICU and other services. It schedules patient visits and accommodates walk-ins, customizes intakes, and provides web chats, video visits, e-payment, consent forms and more.

It simplifies logistics to deliver distance health care to lower costs, increase access, reduce physician burnout and improve patient outcomes. Practices can deploy and scale it quickly to adapt to patients, non-clinical staff and providers’ requirements. Its native video channel supports simultaneous streaming of medical peripherals (like ultrasound and EKG), videos and screen sharing of medical images.
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$50/Provider, Monthly
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Tailored to your specific needs
$29/Provider, Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Secure Communication: Remotely communicate with patients and colleagues using secure video and text-based chat functions, which comply with HIPAA requirements. This eliminates the need for continuous phone communication, allowing users to communicate in real time when necessary.
  • Boost Patient Engagement: Build patient trust and increase loyalty through HIPAA-compliant texting, secure video chat and other convenient communication tools. This leads to better engagement and improved healthcare outcomes.
  • Simplify Document Management: Streamline your workflows by editing, signing and commenting on documents directly within the platform. Add tags and automatically route documents to save time.
  • Ensure Data Security: Protect your patients' personal health information with advanced encryption, both at rest and in transit.
  • Integrate Smoothly: Securely connect with tools within the Updox ecosystem, integrated solutions or external partners for efficient data sharing.
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  • Improve Patient Engagement: Increase patient engagement by providing them options to connect with physicians through video call. Encourage them to participate in their medical plans to improve outcomes.  
  • Increase Patient Satisfaction: Improve patients’ clinic visits with customized intake forms, easier payments and more. 
  • Save Time: Save time for patients and staff with better communication. Encourage patients to reach out whenever they have queries or health issues.  
  • Simplify Patient Access: Patients can fill out online forms and book appointments from the comfort of their homes. 
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  • Video Chat: Connect anytime, anywhere with patients using HIPAA-compliant Video Visits. Host group calls (up to 19 participants), including care teams, family or staff. Mimic in-person visits with a virtual waiting room, capture screenshots, share your screen and take notes directly within the video call.
  • Payment: Reduce the amount of time it takes to receive payment while easing the process for patients by using included payment options.
  • Electronic Fax: Enable users and patients to sign important documents virtually with digital fax functionality, limiting the need for in-person contact. Such tasks can be completed on any device, providing a convenient and simple option for all parties involved.
  • Digitized Forms: Boost office efficiency and reduce time spent on manual data tasks with electronic forms. Organize, store and retrieve important documentation digitally.
  • Patient Portal: Ensure round-the-clock access to all important information a patient may need. Patient can use the portal as a hub for making payments, accessing medical records and receiving notifications about appointments and other vital information.
  • Direct Messaging: Tap into a network of healthcare professionals to securely communicate with other providers.
  • Reminders: Minimize cancellations and missed appointments, along with time and money lost, through personalized patient reminders.
  • Targeted Broadcasting: Save time and effort using the broadcast function to disseminate information among clientele. Specify limitations by choosing certain demographics, so patients receive relevant information without being bombarded by every announcement.
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  • Custom Waiting Rooms: Incorporate custom branding into a virtual patient waiting room. Include video and text materials, check patient wait times and see when patients are ready for appointments. 
  • Schedule Visits: Set availability for on-demand visits and scheduled appointments. Patients can schedule follow-up appointments immediately after a visit. 
  • Online Payment: Generate invoices for remote visits and set up online credit card payments. Require patient payment prior to appointment or send bills afterward 
  • Live Support: Contact support directly from the platform via live chat functions. Reduce time spent resolving software issues and focus on patient care. 
  • E-Prescriptions: Prescribe patient medication electronically through a secure telemedicine platform. 
  • Customize Features: Access more than 250 points of configuration to customize functionality for existing workflows. Toggle features, upload custom forms and documents, and create provider profiles.  
  • Mobile Notifications: Receive mobile notifications to stay up to date with communications taking place on the platform. See when patients check in for appointments 
  • Surveys: Prompt patients with a survey upon ending a visit. Receive timely feedback on telehealth visits to enhance virtual care. 
  • Confirmations & Reminders: Automatically send patients appointment confirmations and reminders to decrease missed visits. Send confirmations and reminders through email or SMS text messages.  
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Product Ranking

#3

among all
Telemedicine Software

#25

among all
Telemedicine Software

Find out who the leaders are

Analyst Rating Summary

72
82
94
75
43
86
85
85
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Document Management
Tele-consultation Scheduling
Video call and Messaging
Hardware Capabilities
Video call and Messaging
Mobile Capabilities
Tele-consultation Scheduling

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Updox
VSee Clinic
+ Add Product + Add Product
Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 94 43 85 50 85 75 86 85 60 95 0 25 50 75 100
88%
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84%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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100%
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67%
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User Sentiment Summary

Excellent User Sentiment 214 reviews
Great User Sentiment 93 reviews
92%
of users recommend this product

Updox has a 'excellent' User Satisfaction Rating of 92% when considering 214 user reviews from 2 recognized software review sites.

81%
of users recommend this product

VSee Clinic has a 'great' User Satisfaction Rating of 81% when considering 93 user reviews from 2 recognized software review sites.

4.7 (102)
n/a
n/a
4.06 (66)
4.5 (112)
4.0 (27)

Awards

Updox stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated VSee Clinic and concluded it earns best-in-class honors for Hardware Capabilities.

Hardware Capabilities Award

Synopsis of User Ratings and Reviews

Easy Access to Care: Provide patients the care they need from the comfort of their homes. Serve clients who have mobility issues or live far away from medical facilities.
Focus on Patients: Allow patients to connect with doctors and get the information they need to be more involved in their own healthcare.
Better Care Delivery: Doctors can use telemedicine software to give patients more complete and personalized care. They can monitor their patient’s health and recovery levels, and provide feedback in real time.
Cost-Efficiency: Patients don’t need to travel long distances to see their doctor in person, leading to higher cost savings.
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Easy to Use: Users appreciate the platform's straightforward interface and intuitive design, making it accessible for individuals with varying levels of technical expertise. The simplicity of joining appointments and navigating the platform contributes to a positive user experience.
Reliable Connection: VSee Clinic is recognized for its stable and dependable connection quality, ensuring smooth video consultations with minimal disruptions or technical issues. This reliability is crucial for maintaining effective communication and a seamless telehealth experience.
Screen Sharing Capabilities: The platform's screen sharing feature enhances consultations by allowing healthcare providers to share medical images, test results, or educational materials directly with patients. This capability facilitates clear communication and patient education during virtual appointments.
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Connection Issues: Sometimes, telemedicine software has glitches, such as spotty connections, fuzzy video or launch delays, leading to interrupted or incomplete appointments.
Incomplete Diagnosis: Unlike in-person visits, the software might not give doctors all the information they need. This can make it hard to figure out exactly what's wrong with patients and create the best treatment plan.
Limited Personalization: Telemedicine visits can sometimes feel less personal than seeing your doctor face-to-face, which might leave patients feeling disconnected or alone.
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Limited Features: VSee Clinic may not have all the features that some users need, such as the ability to easily share medical images or integrate with other healthcare software.
Technical Issues: Some users have reported experiencing technical issues with VSee Clinic, such as poor video quality or dropped calls.
Cost: VSee Clinic can be more expensive than some other telemedicine platforms, which may be a barrier for some users.
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Updox receives generally positive feedback from users, particularly in the areas of security, patient engagement, and workflow efficiency. Many users praise its seamless integration with existing EHR/PMS systems, simplifying appointment scheduling and communication. One user stated, "Updox has streamlined our telehealth workflow tremendously. We can now schedule, conduct, and document visits all within one platform." Another strength of Updox is its emphasis on patient engagement. Patients appreciate the convenience of secure messaging, online appointment booking, and access to medical records. "Updox has made it so much easier to communicate with my doctor," shared a patient. "I can send messages, schedule appointments, and even view my test results online." However, some users have reported a steeper learning curve compared to other telehealth solutions and limitations in customization options. Additionally, occasional technical issues and challenges with customer support have been mentioned. One user commented, "Updox took a bit longer to learn than other platforms I've used, and I wish there were more customization options available." Overall, Updox appears to be a strong contender in the telehealth space, particularly for larger healthcare organizations. Its robust features, commitment to security, and focus on patient engagement make it a compelling option for those seeking a comprehensive solution. However, potential users should be aware of the steeper learning curve and limited customization options before making a decision. When compared to competitors like Doximity and Kareo Telehealth, Updox seems to set itself apart with its broader range of features and emphasis on patient engagement. Doximity primarily focuses on secure communication, while Kareo Telehealth offers a more basic telehealth experience. Updox's ability to integrate with various EHR/PMS systems and provide features like secure document sharing and e-signatures also gives it an edge. Ultimately, the best telehealth solution depends on individual needs and priorities. Updox's strengths in security, patient engagement, and workflow efficiency make it a strong option for those seeking a comprehensive platform. However, users should be aware of the learning curve and limited customization options before making a decision.

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Stepping into the realm of telehealth, VSee Clinic emerges as a contender, sparking curiosity about its performance in the eyes of its users. Over the past year, feedback from healthcare professionals has painted a picture of both strengths and weaknesses, shaping an understanding of where VSee Clinic stands in the telehealth landscape. VSee Clinic distinguishes itself with its user-friendly interface, making it accessible even for those with limited technical expertise. The platform's intuitive design streamlines appointment scheduling, patient communication, and virtual consultations, enhancing efficiency for healthcare providers. Its robust security features, including HIPAA compliance, instill confidence in users regarding patient data protection. However, some users have expressed concerns about occasional connectivity issues and the absence of certain advanced features found in competing telehealth platforms. While VSee Clinic excels in its core functionalities, it may not encompass the full spectrum of tools required by specialists or larger healthcare institutions. VSee Clinic appears to be an ideal fit for individual practitioners and small clinics seeking a straightforward and secure telehealth solution. Its ease of use and focus on essential features cater to those who prioritize a streamlined experience without the complexities of extensive functionalities. For healthcare providers venturing into the realm of telemedicine or those with a focus on basic virtual consultations, VSee Clinic presents a valuable option. As the telehealth landscape evolves, staying informed about the latest advancements and user feedback is crucial for making informed decisions. Consider checking recent reviews and updates to ensure VSee Clinic aligns with your current needs.

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Screenshots

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VSee Clinic

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