Spruce Health vs SnapMD

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Our analysts compared Spruce Health vs SnapMD based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

Spruce Health Software Tool

Product Basics

Spruce Health is a HIPAA-compliant digital care solution that streamlines audio, messaging and video communication with patients. It automates workflows and shares files securely while offering capabilities like data analytics, call forwarding, rotation scheduling and reporting.

A centralized inbox helps connect providers with patients and colleagues, manages patient requests, receives voicemails, and sends personalized responses. Practices can use an alternate phone number to receive patient texts, voicemails, calls and send or receive faxes. Physicians can customize alerts, share notes and collaborate with teams while sending invitation links to patients for account setup. It helps clinics boost patient engagement by sending clinical questionnaires for feedback and follow-ups.
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A full-service virtual care management (VCM) enterprise, SnapMD enables health care clinics and hospitals to provide seamless treatment through their platform. It helps medical professionals provide care at home, work or in other care settings. The HIPAA-compliant, intuitive platform gives patients access to health care from the comfort of their homes.

It streamlines care delivery and improves patient outcomes with features such as appointment scheduling, mobile payments and more.
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$24/User, Monthly
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Tailored to your specific needs
$575 Monthly
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Tailored to your specific needs
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Android
Chromebook
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Linux
Android
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Cloud
On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improve Communications: Leverage video and audio tools to set up virtual meets with patients from anywhere. 
  • Increase Productivity: Automate common workflow and responses to save time and focus on revenue driven tasks. 
  • Grow Revenue: With automated workflows, focus attention and freed up time to grow the business and attract more customers. 
  • Effective Documentation: Send pre-approved questionnaires and medical forms to patients online during an appointment to accelerate the process. 
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  • Expand Care Options: Provide remote health care services at home, the office and outdoor settings. Add new services to streamline care delivery and save time.  
  • Simplify Access to Health Care: Provide patients access to health care from the comfort of their homes. Offer services according to their needs.  
  • Reduce Costs: Leverage the intuitive platform to provide instant care to patients, limiting appointment no-show rates and increasing patient flow.  
  • Setup One-on-One Calls: Set up one-on-one calls with patients directly and provide quick diagnoses. Save time for both patients and doctors.  
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  • Secure Messaging: Communicate with patients via a mobile app or web platform using text-based chat functions. 
  • Visit Screening: Send clinical questionnaires to patients. Patients complete questionnaires via the mobile app or web portal, where it is added to a patient-specific conversation thread. 
  • Video Calling: Speak with patients face to face from anywhere using HIPAA-compliant video functions. 
  • File Sharing: Attach files for images, audio, video and text through secure messaging and video call functions. 
  • Secure Notes: Attach internal notes to patient conversation threads. Maintain note visibility for all team members but not patients.  
  • Business Phone Number: Set up a business phone number through the platform. Select the preferred area code for a practice. 
  • Secure Voicemail: Access voicemails through individual patient or colleague conversation threads. Listen to voicemails directly from the conversation thread at any time. 
  • Voicemail Transcription: Enable this function to quickly access the contents of voicemails without immediately listening. 
  • Electronic Fax: Send and receive important documents that require signatures. Cover pages are automatically generated based on contents added to a message field. 
  • Shared Team Inbox: Collectively access an inbox to collaborate with colleagues and provide team-based patient care and communication. 
  • Tasks: Assign tasks to team members to prioritize duties, increase workflow productivity and accomplish more. 
  • Schedule Messages: Set dates and times to automatically send messages at a later point. 
  • Workflow Automation: Streamline communication and patient care by automating frequently used functions. Set triggers, conditions and actions to dictate when automated functions take place. 
  • Bulk Messaging: Save time communicating general information to patients. Send identical messages to up to 500 patients with bulk messaging functionality. 
  • Tags: Categorize communications with team members and patients. Search by category to access relevant content. 
  • Digital Payments: Send patient payment requests and receive online payments in-app or through the web portal. 
  • Notifications: Customize web and mobile notifications to control how and when notifications appear. Enable pop-up notifications for the web portal and push notifications for the mobile app. 
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  • Appointment Scheduling: Enable patients to schedule doctor appointments through the web portal from the comfort of their homes.  
  • Mobile Payments: Receive patients’ payments directly after booking an appointment online. Further, help them save time and skip long queues by managing payments on their mobiles.  
  • Secure Data Storage: Safeguard patient information and chats from theft with HIPAA-approved security measures. Provide additional security by implementing data encryption and passwords. 
  • Patient Engagement:  Empower patients to make informed medical decisions and obtain better outcomes. They can add or retract services according to their will.  
  • Patient Portal: Provide patients access to health information 24/7 from anywhere. Enable patients to take control of their health and care plans.  
  • Practice Management: Accelerate revenue and grow business by implementing robust processes that streamline administrative workflows and save time for the staff to focus on revenue-driven operations. 
  • Personalized Messaging: Enable one-on-one messaging between patients and their doctors to expedite diagnosis and provide better outcomes.  
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Product Ranking

#22

among all
Telemedicine Software

#41

among all
Telemedicine Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 100 79 93 100 75 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Good User Sentiment 30 reviews
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74%
of users recommend this product

Spruce Health has a 'good' User Satisfaction Rating of 74% when considering 30 user reviews from 3 recognized software review sites.

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4.8 (2)
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3.45 (22)
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4.2 (6)
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Awards

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SelectHub research analysts have evaluated SnapMD and concluded it earns best-in-class honors for Document Management and Telehealth Billing.

Document Management Award
Telehealth Billing Award

Synopsis of User Ratings and Reviews

Easy Scheduling: Users appreciate the convenience of booking appointments online, often within the same day or the next day, which is especially helpful for urgent needs.
Convenient Access: Many users highlight the ease of connecting with a doctor from the comfort of their homes, eliminating the need for travel and waiting room time.
Personalized Care: Users often mention feeling heard and understood by their providers, who take the time to listen to their concerns and provide tailored advice.
Prompt Communication: Users appreciate the quick response times from Spruce Health providers, whether it's receiving test results or getting answers to follow-up questions.
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Easy to Use Interface: Many users find the platform intuitive and easy to navigate, making it simple to schedule appointments and connect with healthcare providers.
Convenient and Accessible: Users appreciate the ability to access healthcare services from the comfort of their own homes, eliminating the need for travel and time off work.
Time-Saving: The platform streamlines the healthcare experience, allowing users to quickly connect with providers and receive the care they need without lengthy wait times.
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Limited Doctor Availability: Some users have reported difficulty scheduling appointments with specific doctors, especially for urgent care needs. This can be frustrating for patients who need immediate medical attention.
Technical Glitches: A few users have experienced technical issues during video calls, such as poor video quality or audio dropouts. These glitches can disrupt the consultation and make it difficult to communicate effectively.
Prescription Delays: Some users have reported delays in receiving their prescriptions after a virtual consultation. This can be problematic for patients who rely on medication for ongoing health conditions.
Lack of Personalization: Some users have felt that the virtual consultations lacked the personalized touch of in-person visits. This can be a concern for patients who prefer a more comprehensive and tailored approach to their healthcare.
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Technical Issues: Users have reported experiencing technical glitches, such as difficulty connecting to video calls or problems with the platform's interface.
Limited Doctor Availability: Some users have expressed frustration with the limited availability of doctors on the platform, leading to longer wait times for appointments.
Insurance Coverage: SnapMD's insurance coverage can be inconsistent, with some users finding that their insurance plans are not accepted or that coverage is limited.
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Spruce Health is a popular telemedicine platform that boasts a large user base and positive reviews. Users praise its HIPAA-compliant communication features, which allow for secure messaging, video calls, and file sharing. The platform's ease of use and integration with other healthcare systems are also highly regarded. Spruce Health's ability to streamline workflows and improve patient communication is a major selling point for many users. For example, one user mentioned that Spruce Health helped them manage their high call volume, while another user highlighted the platform's ability to save time and improve patient care. Spruce Health's focus on privacy and security is also a key differentiator, as users appreciate the platform's commitment to protecting sensitive patient information. However, some users have expressed concerns about Spruce Health's pricing, which they find to be relatively high compared to other telemedicine platforms. Additionally, some users have reported issues with the platform's technical performance, such as slow loading times and occasional glitches. Despite these drawbacks, Spruce Health remains a popular choice for healthcare providers who value secure communication, streamlined workflows, and improved patient engagement. Spruce Health is best suited for healthcare providers who are looking for a comprehensive telemedicine platform that offers a wide range of features, including secure messaging, video calls, file sharing, and workflow automation. The platform is particularly well-suited for practices with a high volume of patients, as it can help to streamline communication and improve efficiency. Spruce Health is also a good choice for providers who prioritize patient privacy and security, as the platform is HIPAA-compliant and offers robust security features.

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Want to find out if SnapMD is a good fit for your telemedicine needs? SnapMD has been around for a while now, and users have given it a bit of a mixed bag of reviews. Some folks really dig how easy it is to use and how quickly it can connect patients and doctors. But, there are some grumbles about the price tag being a bit steep and it not having all the bells and whistles that some other telemedicine software options have. For example, users have noted that Caregility, a competitor, offers more robust features for virtual care and remote patient monitoring. So, who's SnapMD a good fit for? It might be a decent choice for businesses that are just dipping their toes into the telemedicine world and want something straightforward without breaking the bank. But, if you need a more feature-rich platform, you might want to shop around a bit more.

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