SnapMD vs Bluestream Health

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Our analysts compared SnapMD vs Bluestream Health based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

A full-service virtual care management (VCM) enterprise, SnapMD enables health care clinics and hospitals to provide seamless treatment through their platform. It helps medical professionals provide care at home, work or in other care settings. The HIPAA-compliant, intuitive platform gives patients access to health care from the comfort of their homes.

It streamlines care delivery and improves patient outcomes with features such as appointment scheduling, mobile payments and more.
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Bluestream Health aims to streamline care delivery for hospitals and clinics by connecting patients with doctors seamlessly. It’s intuitive and robust telehealth platform integrates video calling with medical workflows to provide patients access to heath care. It enables providers and health care professionals to fulfill the ever evolving needs of patients.

Practices depend on it for appointment scheduling, billing, reminders and more. It provides remote access functionality to increase patient satisfaction.
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Windows
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Android
Chromebook
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Cloud
On-Premise
Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Expand Care Options: Provide remote health care services at home, the office and outdoor settings. Add new services to streamline care delivery and save time.  
  • Simplify Access to Health Care: Provide patients access to health care from the comfort of their homes. Offer services according to their needs.  
  • Reduce Costs: Leverage the intuitive platform to provide instant care to patients, limiting appointment no-show rates and increasing patient flow.  
  • Setup One-on-One Calls: Set up one-on-one calls with patients directly and provide quick diagnoses. Save time for both patients and doctors.  
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  • Drive Operational Efficiency: With intuitive tools, streamline daily mundane tasks and increase overall productivity. Process medical billing and claims faster to optimize workflows.  
  • Avoid No-Shows: Reduce the number of no-shows considerably as patients have the freedom to book their own appointments according to their time.  
  • Improve Access: Access the website remotely from anywhere, anytime. Patients can also book appointments online 24/7. 
  • Increase Revenue: Boost the bottomline by improving productivity, optimizing processes and adding new services to provide fast and efficient care.  
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  • Appointment Scheduling: Enable patients to schedule doctor appointments through the web portal from the comfort of their homes.  
  • Mobile Payments: Receive patients’ payments directly after booking an appointment online. Further, help them save time and skip long queues by managing payments on their mobiles.  
  • Secure Data Storage: Safeguard patient information and chats from theft with HIPAA-approved security measures. Provide additional security by implementing data encryption and passwords. 
  • Patient Engagement:  Empower patients to make informed medical decisions and obtain better outcomes. They can add or retract services according to their will.  
  • Patient Portal: Provide patients access to health information 24/7 from anywhere. Enable patients to take control of their health and care plans.  
  • Practice Management: Accelerate revenue and grow business by implementing robust processes that streamline administrative workflows and save time for the staff to focus on revenue-driven operations. 
  • Personalized Messaging: Enable one-on-one messaging between patients and their doctors to expedite diagnosis and provide better outcomes.  
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  • Appointment Scheduling: Allow patients to schedule their own appointments according to their availability. Accelerate the scheduling process and pave the way for more business.  
  • Medical Billing: Automate the billing process by accepting mobile and online payments. Avoid congested queues and process bills and claims quickly.  
  • Reminders: Increase patient satisfaction by sending timely reminders to patients before their appointments.  
  • Secure Data Storage: Stay compliant with government regulations and rules like HIPAA. Employ additional security measures to keep patient data protected. 
  • Online Forms: Avoid overwhelming paperwork by providing digital forms to patients. Streamline claims processing and medical billing with online forms.  
  • Video Conferencing: Connect doctors and patients over online videos. Provide them with the option to add other specialists, if need be.  
  • Secure Messaging: Offer secure, HIPAA-compliant messaging to patients so they can connect with physicians for minor queries and skip a trip to the care facility. 
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Product Ranking

#41

among all
Telemedicine Software

#45

among all
Telemedicine Software

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Analyst Rating Summary

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60
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79
64
93
78
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SnapMD
Bluestream Health
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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 100 79 93 100 75 50 64 78 20 64 0 25 50 75 100
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80%
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80%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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75%
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72%
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28%
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User Sentiment Summary

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Great User Sentiment 59 reviews
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82%
of users recommend this product

Bluestream Health has a 'great' User Satisfaction Rating of 82% when considering 59 user reviews from 1 recognized software review sites.

n/a
4.12 (59)

Awards

SelectHub research analysts have evaluated SnapMD and concluded it earns best-in-class honors for Document Management and Telehealth Billing.

Document Management Award
Telehealth Billing Award

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Synopsis of User Ratings and Reviews

Easy to Use Interface: Many users find the platform intuitive and easy to navigate, making it simple to schedule appointments and connect with healthcare providers.
Convenient and Accessible: Users appreciate the ability to access healthcare services from the comfort of their own homes, eliminating the need for travel and time off work.
Time-Saving: The platform streamlines the healthcare experience, allowing users to quickly connect with providers and receive the care they need without lengthy wait times.
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Simple and Easy to Use: Many users highlight the platform's intuitive design, making it easy for both patients and providers to navigate and use, even for those who are not tech-savvy.
Reliable and Stable: Users appreciate the platform's stability and reliability, with many reporting that they rarely experience technical issues or downtime during virtual visits.
Strong Customer Support: Bluestream Health is praised for its responsive and helpful customer support team, which is readily available to assist users with any questions or issues they may encounter.
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Technical Issues: Users have reported experiencing technical glitches, such as difficulty connecting to video calls or problems with the platform's interface.
Limited Doctor Availability: Some users have expressed frustration with the limited availability of doctors on the platform, leading to longer wait times for appointments.
Insurance Coverage: SnapMD's insurance coverage can be inconsistent, with some users finding that their insurance plans are not accepted or that coverage is limited.
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Reliability Issues: Users have reported experiencing technical glitches like dropped calls and poor video quality, which can be disruptive during crucial telehealth appointments.
Limited Features: Compared to competitors, Bluestream Health lacks some advanced features that are becoming increasingly standard in telemedicine, such as screen sharing or digital signature capabilities.
User Interface: Some users find the platform's interface less intuitive than other telehealth solutions, leading to a steeper learning curve for both practitioners and patients.
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Want to find out if SnapMD is a good fit for your telemedicine needs? SnapMD has been around for a while now, and users have given it a bit of a mixed bag of reviews. Some folks really dig how easy it is to use and how quickly it can connect patients and doctors. But, there are some grumbles about the price tag being a bit steep and it not having all the bells and whistles that some other telemedicine software options have. For example, users have noted that Caregility, a competitor, offers more robust features for virtual care and remote patient monitoring. So, who's SnapMD a good fit for? It might be a decent choice for businesses that are just dipping their toes into the telemedicine world and want something straightforward without breaking the bank. But, if you need a more feature-rich platform, you might want to shop around a bit more.

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Bluestream Health users praise its user-friendliness and robust features, particularly highlighting its seamless video conferencing capabilities and intuitive interface. For instance, one user emphasized the platform's ease of use, stating that "everything is self-explanatory." However, some users have reported technical issues, such as audio or video connectivity problems and slow loading times, especially on mobile devices or with unstable internet connections. One user recounted experiencing audio dropouts during calls due to incoming calls on their phone. Despite these drawbacks, users generally appreciate Bluestream Health's value, especially its free availability for certain users during the pandemic. Many consider it a viable alternative to Teladoc, particularly for smaller practices or individual practitioners seeking a cost-effective and easy-to-use telehealth solution. Bluestream Health appears best suited for healthcare providers who prioritize ease of use and affordability, particularly those who primarily conduct telehealth consultations from desktop computers with stable internet connections. Its straightforward interface and comprehensive features make it a practical choice for individual practitioners or smaller practices seeking a streamlined telehealth solution without the bells and whistles of more complex platforms.

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Screenshots

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