Mend vs Spruce Health

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Our analysts compared Mend vs Spruce Health based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Mend is an integrated AI-enabled solution for medical practices to streamline patient engagement and telehealth services. It enables secure one-on-one or group telehealth and telepsychiatry sessions with remote accessibility from any device. It also streamlines intake and appointment scheduling and lets patients self-schedule and receive intake forms, reminders and more. Practices can utilize its unique predictive module to minimize no-shows and cancellations and maximize revenues.

HIPAA Compliant, practices can connect it to the rest of their clinical workflows with ease. Customers can opt for its Free, Now or Pro plan with varying degrees of functionality, training and support.
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Spruce Health is a HIPAA-compliant digital care solution that streamlines audio, messaging and video communication with patients. It automates workflows and shares files securely while offering capabilities like data analytics, call forwarding, rotation scheduling and reporting.

A centralized inbox helps connect providers with patients and colleagues, manages patient requests, receives voicemails, and sends personalized responses. Practices can use an alternate phone number to receive patient texts, voicemails, calls and send or receive faxes. Physicians can customize alerts, share notes and collaborate with teams while sending invitation links to patients for account setup. It helps clinics boost patient engagement by sending clinical questionnaires for feedback and follow-ups.
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$295 Monthly
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$24/User, Monthly
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Tailored to your specific needs
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Product Assistance

Documentation
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Live Online
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Email
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Chat
FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Enhanced Patient Access: Mend simplifies the process for patients to connect with healthcare providers, making medical consultations more accessible from the comfort of their homes.
  • Improved Efficiency: Automates administrative tasks such as scheduling and follow-ups, allowing healthcare staff to focus more on patient care rather than paperwork.
  • Reduced No-Shows: With automated reminders and easy rescheduling options, Mend significantly decreases the rate of missed appointments, optimizing healthcare providers' time.
  • Increased Patient Satisfaction: Offers a user-friendly platform that enhances the patient experience by providing convenient access to care and reducing wait times.
  • Secure Data Handling: Ensures the confidentiality and security of patient data with robust encryption and compliance with healthcare regulations, such as HIPAA.
  • Scalable Solutions: Mend caters to healthcare providers of all sizes, offering scalable solutions that grow with your practice, from solo practitioners to large healthcare systems.
  • Comprehensive Telehealth Features: Supports a wide range of telemedicine services, including video consultations, messaging, and digital intake forms, facilitating a seamless virtual care experience.
  • Enhanced Communication: Enables efficient communication between patients and healthcare providers through secure messaging, improving care coordination and patient outcomes.
  • Cost-Effective: By reducing no-shows and optimizing administrative tasks, Mend helps healthcare providers save on operational costs and increase revenue.
  • Analytics and Reporting: Provides valuable insights into practice performance and patient engagement, allowing for data-driven decisions to enhance service delivery.
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  • Improve Communications: Leverage video and audio tools to set up virtual meets with patients from anywhere. 
  • Increase Productivity: Automate common workflow and responses to save time and focus on revenue driven tasks. 
  • Grow Revenue: With automated workflows, focus attention and freed up time to grow the business and attract more customers. 
  • Effective Documentation: Send pre-approved questionnaires and medical forms to patients online during an appointment to accelerate the process. 
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  • Telemedicine/Telepsychiatry: Provide device-agnostic HIPAA-compliant individual or group telemedicine sessions with HD video, low bandwidth requirements, secure messaging with timestamps and a virtual waiting room. Offers a drawing canvas, screen and file sharing. 
  • Patient Scheduling: View and manage all kinds of appointments, including recurring and virtual appointments, and handle reschedules and cancellations. Patients can self-schedule from the practice website and receive reminders via text, email or call. 
  • Digital Forms and Resources: Enable patients to fill intake and registration forms digitally through secure links. Send any digital content, such as medical records, videos, treatment plans, surveys and more through links. 
  • Predictive Analytics: Leverage its historical data-driven machine learning algorithm to predict no-shows and cancellations with over 90% accuracy. 
  • Interoperability: Offers a huge list of prebuilt EMR, EHR and PMS integrations with complete calendar and patient data sync to seamlessly integrate patient engagement with other practice workflows. It offers a configurable API to facilitate custom integrations. 
  • Security and Compliance: Maintain data compliance and security with HIPAA-compliant telemedicine, predictive analytics and patient messaging, self-scheduling, appointment reminders and registration. Ensures compliance with various other regulations, such as HITECH, E-Sign, COPPA and more. 
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  • Secure Messaging: Communicate with patients via a mobile app or web platform using text-based chat functions. 
  • Visit Screening: Send clinical questionnaires to patients. Patients complete questionnaires via the mobile app or web portal, where it is added to a patient-specific conversation thread. 
  • Video Calling: Speak with patients face to face from anywhere using HIPAA-compliant video functions. 
  • File Sharing: Attach files for images, audio, video and text through secure messaging and video call functions. 
  • Secure Notes: Attach internal notes to patient conversation threads. Maintain note visibility for all team members but not patients.  
  • Business Phone Number: Set up a business phone number through the platform. Select the preferred area code for a practice. 
  • Secure Voicemail: Access voicemails through individual patient or colleague conversation threads. Listen to voicemails directly from the conversation thread at any time. 
  • Voicemail Transcription: Enable this function to quickly access the contents of voicemails without immediately listening. 
  • Electronic Fax: Send and receive important documents that require signatures. Cover pages are automatically generated based on contents added to a message field. 
  • Shared Team Inbox: Collectively access an inbox to collaborate with colleagues and provide team-based patient care and communication. 
  • Tasks: Assign tasks to team members to prioritize duties, increase workflow productivity and accomplish more. 
  • Schedule Messages: Set dates and times to automatically send messages at a later point. 
  • Workflow Automation: Streamline communication and patient care by automating frequently used functions. Set triggers, conditions and actions to dictate when automated functions take place. 
  • Bulk Messaging: Save time communicating general information to patients. Send identical messages to up to 500 patients with bulk messaging functionality. 
  • Tags: Categorize communications with team members and patients. Search by category to access relevant content. 
  • Digital Payments: Send patient payment requests and receive online payments in-app or through the web portal. 
  • Notifications: Customize web and mobile notifications to control how and when notifications appear. Enable pop-up notifications for the web portal and push notifications for the mobile app. 
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Product Ranking

#10

among all
Telemedicine Software

#22

among all
Telemedicine Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 88 86 93 80 96 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 793 reviews
Good User Sentiment 30 reviews
86%
of users recommend this product

Mend has a 'great' User Satisfaction Rating of 86% when considering 793 user reviews from 3 recognized software review sites.

74%
of users recommend this product

Spruce Health has a 'good' User Satisfaction Rating of 74% when considering 30 user reviews from 3 recognized software review sites.

4.7 (19)
4.8 (2)
4.37 (499)
3.45 (22)
4.1 (275)
4.2 (6)

Awards

SelectHub research analysts have evaluated Mend and concluded it earns best-in-class honors for Video call and Messaging.

Video call and Messaging Award

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Synopsis of User Ratings and Reviews

Convenient and Accessible: Mend offers a user-friendly platform for scheduling and attending virtual appointments, eliminating the need for physical travel and reducing wait times. The platform is accessible from various devices, including smartphones and computers, making it convenient for patients to connect with healthcare providers from the comfort of their own homes.
Wide Range of Specialties: Mend provides access to a diverse network of healthcare professionals across various specialties, including primary care, mental health, and specialized care. This allows patients to find the appropriate provider for their specific needs without the limitations of geographical location.
Secure and HIPAA Compliant: Mend prioritizes patient privacy and data security by adhering to HIPAA regulations. The platform employs encryption and other security measures to protect sensitive health information, ensuring confidentiality and compliance with industry standards.
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Easy Scheduling: Users appreciate the convenience of booking appointments online, often within the same day or the next day, which is especially helpful for urgent needs.
Convenient Access: Many users highlight the ease of connecting with a doctor from the comfort of their homes, eliminating the need for travel and waiting room time.
Personalized Care: Users often mention feeling heard and understood by their providers, who take the time to listen to their concerns and provide tailored advice.
Prompt Communication: Users appreciate the quick response times from Spruce Health providers, whether it's receiving test results or getting answers to follow-up questions.
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Limited Scope of Care: Mend primarily focuses on urgent care needs, so it may not be suitable for individuals seeking specialized medical attention or ongoing chronic disease management.
Technology Dependence: The platform's reliance on technology can pose challenges for users with limited digital literacy or those in areas with unreliable internet connectivity.
Insurance Coverage: While Mend accepts various insurance plans, coverage and out-of-pocket costs can vary, potentially leading to unexpected expenses for patients.
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Limited Doctor Availability: Some users have reported difficulty scheduling appointments with specific doctors, especially for urgent care needs. This can be frustrating for patients who need immediate medical attention.
Technical Glitches: A few users have experienced technical issues during video calls, such as poor video quality or audio dropouts. These glitches can disrupt the consultation and make it difficult to communicate effectively.
Prescription Delays: Some users have reported delays in receiving their prescriptions after a virtual consultation. This can be problematic for patients who rely on medication for ongoing health conditions.
Lack of Personalization: Some users have felt that the virtual consultations lacked the personalized touch of in-person visits. This can be a concern for patients who prefer a more comprehensive and tailored approach to their healthcare.
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Mend has carved out a unique space for itself in the realm of task management software, particularly for telemedicine. User feedback over the past year highlights its strengths, weaknesses, and what sets it apart from the competition. Reviewers consistently praise Mend for its user-friendly interface and intuitive design, making it easy for healthcare professionals to navigate and manage their tasks efficiently. The platform's automation features, such as appointment scheduling and reminders, are also highly valued for their ability to streamline workflows and reduce administrative burdens. However, some users note that Mend's customization options could be more extensive, particularly for larger healthcare practices with complex workflows. Compared to similar products, Mend stands out with its robust telemedicine integration, allowing for seamless virtual consultations and remote patient monitoring. This feature has proven to be invaluable for healthcare providers seeking to expand their reach and provide more accessible care options. Additionally, Mend's focus on security and compliance ensures that sensitive patient data is protected, which is a critical consideration for healthcare organizations. In conclusion, Mend is best suited for healthcare professionals and practices looking for a user-friendly, telemedicine-focused task management solution. Its intuitive design, automation features, and emphasis on security make it an ideal choice for those seeking to improve efficiency and enhance patient care in the digital age. It's important to note that the software landscape evolves rapidly, so it's always a good idea to check for the latest information and updates directly from Mend and other providers to make the most informed decision for your needs.

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Spruce Health is a popular telemedicine platform that boasts a large user base and positive reviews. Users praise its HIPAA-compliant communication features, which allow for secure messaging, video calls, and file sharing. The platform's ease of use and integration with other healthcare systems are also highly regarded. Spruce Health's ability to streamline workflows and improve patient communication is a major selling point for many users. For example, one user mentioned that Spruce Health helped them manage their high call volume, while another user highlighted the platform's ability to save time and improve patient care. Spruce Health's focus on privacy and security is also a key differentiator, as users appreciate the platform's commitment to protecting sensitive patient information. However, some users have expressed concerns about Spruce Health's pricing, which they find to be relatively high compared to other telemedicine platforms. Additionally, some users have reported issues with the platform's technical performance, such as slow loading times and occasional glitches. Despite these drawbacks, Spruce Health remains a popular choice for healthcare providers who value secure communication, streamlined workflows, and improved patient engagement. Spruce Health is best suited for healthcare providers who are looking for a comprehensive telemedicine platform that offers a wide range of features, including secure messaging, video calls, file sharing, and workflow automation. The platform is particularly well-suited for practices with a high volume of patients, as it can help to streamline communication and improve efficiency. Spruce Health is also a good choice for providers who prioritize patient privacy and security, as the platform is HIPAA-compliant and offers robust security features.

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Screenshots

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