Mend vs Healthie

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Our analysts compared Mend vs Healthie based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Mend is an integrated AI-enabled solution for medical practices to streamline patient engagement and telehealth services. It enables secure one-on-one or group telehealth and telepsychiatry sessions with remote accessibility from any device. It also streamlines intake and appointment scheduling and lets patients self-schedule and receive intake forms, reminders and more. Practices can utilize its unique predictive module to minimize no-shows and cancellations and maximize revenues.

HIPAA Compliant, practices can connect it to the rest of their clinical workflows with ease. Customers can opt for its Free, Now or Pro plan with varying degrees of functionality, training and support.
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Healthie is a cloud-hosted solution designed for practitioners in the health and wellness industry to enhance, manage and launch client care. It offers charting, appointment scheduling, billing, video conferencing, goal setting and tracking. It helps nutritionists, dietitians and health coaches schedule appointments and allow clients to make online bookings using an embedded calendar.

Two-way video calling helps health care professionals efficiently follow up on client progress. Users can sync calendars with Google, iCal and Outlook for real-time updates and to avoid overbookings. It sends automatic appointment reminders to clients, facilitates communication between clients and health care providers while sending out message blasts to large groups. Customizable chart templates are available in common formats like SOAP and ADIME.
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$295 Monthly
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Tailored to your specific needs
$45 Monthly, Freemium
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Tailored to your specific needs
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Windows
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Linux
Android
Chromebook
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Android
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On-Premise
Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
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Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhanced Patient Access: Mend simplifies the process for patients to connect with healthcare providers, making medical consultations more accessible from the comfort of their homes.
  • Improved Efficiency: Automates administrative tasks such as scheduling and follow-ups, allowing healthcare staff to focus more on patient care rather than paperwork.
  • Reduced No-Shows: With automated reminders and easy rescheduling options, Mend significantly decreases the rate of missed appointments, optimizing healthcare providers' time.
  • Increased Patient Satisfaction: Offers a user-friendly platform that enhances the patient experience by providing convenient access to care and reducing wait times.
  • Secure Data Handling: Ensures the confidentiality and security of patient data with robust encryption and compliance with healthcare regulations, such as HIPAA.
  • Scalable Solutions: Mend caters to healthcare providers of all sizes, offering scalable solutions that grow with your practice, from solo practitioners to large healthcare systems.
  • Comprehensive Telehealth Features: Supports a wide range of telemedicine services, including video consultations, messaging, and digital intake forms, facilitating a seamless virtual care experience.
  • Enhanced Communication: Enables efficient communication between patients and healthcare providers through secure messaging, improving care coordination and patient outcomes.
  • Cost-Effective: By reducing no-shows and optimizing administrative tasks, Mend helps healthcare providers save on operational costs and increase revenue.
  • Analytics and Reporting: Provides valuable insights into practice performance and patient engagement, allowing for data-driven decisions to enhance service delivery.
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  • Personalize Onboarding: Streamline the admission process with customized questionnaires and electronic forms sent directly to patients.  
  • Simplify Appointment Scheduling: Provide patients the freedom to book their appointments online according to their convenient time slots.  
  • Optimize Payment: Simplify payment options by activating online modes. In addition, offer subscription-based services to engage more customers.  
  • Increase Revenue: Leverage the one-stop-shop benefits such as a client engagement portal and electronic paperworks to attract more customers.  
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  • Telemedicine/Telepsychiatry: Provide device-agnostic HIPAA-compliant individual or group telemedicine sessions with HD video, low bandwidth requirements, secure messaging with timestamps and a virtual waiting room. Offers a drawing canvas, screen and file sharing. 
  • Patient Scheduling: View and manage all kinds of appointments, including recurring and virtual appointments, and handle reschedules and cancellations. Patients can self-schedule from the practice website and receive reminders via text, email or call. 
  • Digital Forms and Resources: Enable patients to fill intake and registration forms digitally through secure links. Send any digital content, such as medical records, videos, treatment plans, surveys and more through links. 
  • Predictive Analytics: Leverage its historical data-driven machine learning algorithm to predict no-shows and cancellations with over 90% accuracy. 
  • Interoperability: Offers a huge list of prebuilt EMR, EHR and PMS integrations with complete calendar and patient data sync to seamlessly integrate patient engagement with other practice workflows. It offers a configurable API to facilitate custom integrations. 
  • Security and Compliance: Maintain data compliance and security with HIPAA-compliant telemedicine, predictive analytics and patient messaging, self-scheduling, appointment reminders and registration. Ensures compliance with various other regulations, such as HITECH, E-Sign, COPPA and more. 
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  • Client Engagement Portal: Communicate directly to a client’s individual portal. View and respond to clients’ entries, such as food logs and journals, to provide feedback in real time. 
    • Secure Messaging: Maintain HIPAA compliance using secure, text-based messaging features. 
    • Synced Wearable Devices: Sync personal, wearable devices to an account, such as Fitbit, Google Fit and Apple Health, to automatically track data. 
    • Metrics Logging: Clients and providers can log data using built-in or custom metrics to monitor health trends. 
  • Electronic Paperwork: Send paperwork to clients to complete and sign electronically. Track intake progress and receive notifications when forms are completed. 
  • Scheduling: Set recurring and one-time availability, appointment types and location, whether in-person or virtually, so clients can book appointments online. 
    • Synced Calendars: Sync your schedule to personal calendars, such as Google, iCal and Outlook. 
    • Automated Reminders: Send appointment reminders and confirmations to clients using SMS messages, emails and push notifications. 
  • Wellness Programs: Offer online programs with fixed or rolling start dates, create a drip-out feed for content and add individual programs to specific client profiles. 
  • Telehealth: Virtually communicate with clients using a web portal or mobile app. Access client information, charts and forms and take notes in the same portal while conducting appointments. Providers can use screen sharing functionality to provide information to clients. 
    • Secure Video: Video appointments are end-to-end encrypted to ensure providers adhere to HIPAA regulations. 
    • Webinars: Upload recorded materials to share with clients and team members or add to purchasable packages. 
    • Group Sessions: Hold group sessions for clients using HIPAA-compliant Zoom directly from the platform without linking your personal Zoom account. 
  • Billing: Send invoices and receive payments electronically. Uses PCI-compliant Stripe software to process and deliver payments directly to the bank account on file. 
    • Subscription Services: Customize services to include recurring fees at specific time intervals that are automatically charged to a client’s account. 
    • Add-on Packages: Create content and service packages for clients to purchase in addition to a base package. 
    • Notifications: Receive notices for failed transactions or when a card on file is about to expire. 
  • Insurance and Superbills: Auto-fill features assist in generating superbills and CMS-1500 forms to submit claims for insurance reimbursement. 
  • Mobile App: Clients and providers can access health and wellness portals using a free mobile app compatible with iOS and Android. 
  • Cloud-based EHR: Manage business and client information from anywhere using a secure, HIPAA-compliant EHR platform. 
    • Templates: Standardize care across team members using common templates, such as ADIME and SOAP, or create custom templates. 
  • API: Purchase this package to allow access to the API. Build a custom telehealth and wellness EHR platform using the foundation set out in the API to tailor the platform to a practice’s specific needs. 
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Product Ranking

#10

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Telemedicine Software

#13

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Telemedicine Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 88 86 93 80 96 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 793 reviews
Great User Sentiment 59 reviews
86%
of users recommend this product

Mend has a 'great' User Satisfaction Rating of 86% when considering 793 user reviews from 3 recognized software review sites.

86%
of users recommend this product

Healthie has a 'great' User Satisfaction Rating of 86% when considering 59 user reviews from 2 recognized software review sites.

4.7 (19)
4.3 (3)
4.37 (499)
n/a
4.1 (275)
4.3 (56)

Awards

SelectHub research analysts have evaluated Mend and concluded it earns best-in-class honors for Video call and Messaging.

Video call and Messaging Award

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Synopsis of User Ratings and Reviews

Convenient and Accessible: Mend offers a user-friendly platform for scheduling and attending virtual appointments, eliminating the need for physical travel and reducing wait times. The platform is accessible from various devices, including smartphones and computers, making it convenient for patients to connect with healthcare providers from the comfort of their own homes.
Wide Range of Specialties: Mend provides access to a diverse network of healthcare professionals across various specialties, including primary care, mental health, and specialized care. This allows patients to find the appropriate provider for their specific needs without the limitations of geographical location.
Secure and HIPAA Compliant: Mend prioritizes patient privacy and data security by adhering to HIPAA regulations. The platform employs encryption and other security measures to protect sensitive health information, ensuring confidentiality and compliance with industry standards.
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Streamlined Scheduling: Users praise the platform's intuitive calendar interface, which simplifies appointment scheduling and reduces administrative burden for both practitioners and clients.
Client Engagement Tools: Features such as secure messaging, document sharing, and food logging resonate with users, as they foster closer client relationships and support ongoing communication outside of scheduled sessions.
Customizable Experience: Healthie's flexibility to tailor branding, forms, and workflows to individual business needs is frequently commended by users seeking a personalized touch.
Billing and Insurance: The platform's integrated billing features, including support for insurance claims, streamline financial operations and reduce administrative hassles for practitioners.
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Limited Scope of Care: Mend primarily focuses on urgent care needs, so it may not be suitable for individuals seeking specialized medical attention or ongoing chronic disease management.
Technology Dependence: The platform's reliance on technology can pose challenges for users with limited digital literacy or those in areas with unreliable internet connectivity.
Insurance Coverage: While Mend accepts various insurance plans, coverage and out-of-pocket costs can vary, potentially leading to unexpected expenses for patients.
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Limited Functionality: Users express frustration with limitations in charting, billing, and telehealth features. They desire more customizable options and advanced tools for a smoother workflow.
Technical Issues: Users cite experiencing glitches, error messages, and occasional system outages, impacting appointment scheduling, billing, and client communication.
Customer Support Challenges: Response times for support requests are a common concern. Some users express dissatisfaction with the level of technical expertise and helpfulness from customer service.
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Mend has carved out a unique space for itself in the realm of task management software, particularly for telemedicine. User feedback over the past year highlights its strengths, weaknesses, and what sets it apart from the competition. Reviewers consistently praise Mend for its user-friendly interface and intuitive design, making it easy for healthcare professionals to navigate and manage their tasks efficiently. The platform's automation features, such as appointment scheduling and reminders, are also highly valued for their ability to streamline workflows and reduce administrative burdens. However, some users note that Mend's customization options could be more extensive, particularly for larger healthcare practices with complex workflows. Compared to similar products, Mend stands out with its robust telemedicine integration, allowing for seamless virtual consultations and remote patient monitoring. This feature has proven to be invaluable for healthcare providers seeking to expand their reach and provide more accessible care options. Additionally, Mend's focus on security and compliance ensures that sensitive patient data is protected, which is a critical consideration for healthcare organizations. In conclusion, Mend is best suited for healthcare professionals and practices looking for a user-friendly, telemedicine-focused task management solution. Its intuitive design, automation features, and emphasis on security make it an ideal choice for those seeking to improve efficiency and enhance patient care in the digital age. It's important to note that the software landscape evolves rapidly, so it's always a good idea to check for the latest information and updates directly from Mend and other providers to make the most informed decision for your needs.

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Is Healthie a picture of perfect health for healthcare providers, or does it need a checkup? User reviews from the past year indicate that Healthie is a robust platform with a generally positive reception. Users rave about its user-friendliness, highlighting the platform's intuitive design and helpful tutorial videos that enable a quick start for healthcare practitioners. The software shines with its comprehensive suite of features, including telehealth capabilities, electronic health record (EHR) management, and tools specifically designed for behavioral health. Users particularly appreciate the customization options, allowing them to tailor the platform to their specific needs, whether they offer fitness, nutrition, or wellness services. A standout strength is Healthie's exceptional customer support, praised for its proactive approach in addressing user queries and ensuring a smooth experience. However, no software is without its shortcomings. Some users have expressed that Healthie's billing feature, while functional, could be more intuitive and robust, especially for practices dealing with complex insurance claims. While Healthie offers a degree of integration with third-party applications, users note that expanding these integrations would further enhance the platform's versatility. Overall, Healthie emerges as a top contender in the healthcare software market. Its strengths lie in its user-friendliness, comprehensive features, and stellar customer support. While the billing functionality could benefit from some improvements and expanded integrations, Healthie proves to be a valuable asset for healthcare providers looking to streamline their practice management, telehealth services, and client engagement. Its adaptability makes it suitable for a wide range of healthcare professionals, from dietitians and therapists to physicians and wellness coaches.

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