MDLIVE vs Healthie

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Our analysts compared MDLIVE vs Healthie based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

MDLIVE is a comprehensive telehealth software designed to facilitate virtual healthcare services, making it an ideal solution for patients seeking convenient access to medical and mental health professionals from the comfort of their homes. It stands out for its user-friendly interface and a wide range of services, including urgent care, behavioral health sessions, and dermatological consultations. One of the key benefits of MDLIVE is its ability to provide immediate access to healthcare professionals, which is particularly beneficial for individuals with busy schedules or those living in remote areas. The platform is equipped with popular features such as easy appointment scheduling, secure messaging, and electronic prescription services, enhancing the overall patient experience. When compared to similar products, users often highlight MDLIVE's reliability and the quality of care provided. Pricing for MDLIVE services varies, typically depending on the type of consultation and payment is usually on a per-visit basis, making it a flexible option for users with different needs and budgets.

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Healthie is a cloud-hosted solution designed for practitioners in the health and wellness industry to enhance, manage and launch client care. It offers charting, appointment scheduling, billing, video conferencing, goal setting and tracking. It helps nutritionists, dietitians and health coaches schedule appointments and allow clients to make online bookings using an embedded calendar.

Two-way video calling helps health care professionals efficiently follow up on client progress. Users can sync calendars with Google, iCal and Outlook for real-time updates and to avoid overbookings. It sends automatic appointment reminders to clients, facilitates communication between clients and health care providers while sending out message blasts to large groups. Customizable chart templates are available in common formats like SOAP and ADIME.
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Product Insights

  • Immediate Access: MDLIVE provides users with the ability to quickly connect with healthcare professionals, reducing the wait times often associated with traditional medical appointments.
  • 24/7 Availability: With services accessible around the clock, patients can receive medical attention whenever they need it, not just during regular office hours.
  • Convenience: Users can consult with doctors from the comfort of their own homes, eliminating the need for travel and reducing the disruption to their daily lives.
  • Wide Range of Services: MDLIVE offers a broad spectrum of telehealth services, including urgent care, behavioral health, and dermatology, catering to a variety of patient needs.
  • Cost-Effective: Telehealth visits can be more affordable than in-person appointments, saving users on travel expenses and time off work.
  • Privacy and Security: MDLIVE is committed to maintaining patient confidentiality, employing robust security measures to protect personal health information.
  • Prescription Management: Doctors on MDLIVE can prescribe medication and send prescriptions directly to a patient's preferred pharmacy, streamlining the treatment process.
  • Access to Specialists: Patients can gain access to a wide network of specialists that might not be available in their local area, ensuring they receive the best possible care.
  • Reduced Exposure to Illness: By avoiding in-person visits, patients minimize their risk of exposure to contagious diseases, which is especially beneficial during flu season or outbreaks.
  • Support for Mental Health: MDLIVE offers confidential counseling and psychiatric services, providing crucial support for mental health without the stigma of in-person visits.
  • Integration with Health Plans: Many insurance providers cover MDLIVE services, making it easier for patients to use their benefits for telehealth consultations.
  • Follow-up Care: Patients can easily schedule follow-up appointments to monitor their health, ensuring continuity of care and better health outcomes.
  • Accessible Healthcare Education: MDLIVE provides educational resources, helping patients to better understand their health conditions and treatment options.
  • Family Accounts: The platform allows for the creation of family accounts, making it simpler to manage the healthcare needs of the whole family in one place.
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  • Personalize Onboarding: Streamline the admission process with customized questionnaires and electronic forms sent directly to patients.  
  • Simplify Appointment Scheduling: Provide patients the freedom to book their appointments online according to their convenient time slots.  
  • Optimize Payment: Simplify payment options by activating online modes. In addition, offer subscription-based services to engage more customers.  
  • Increase Revenue: Leverage the one-stop-shop benefits such as a client engagement portal and electronic paperworks to attract more customers.  
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  • Remote Monitoring: Track patient data through monitoring devices at all times of day. Get instant monitoring reports that speed up diagnosis. 
  • Referral Management: Improve communication between physicians, staff and patients through a streamlined referral process.  
  • Wellness Screenings: Organize annual checkups and treatment plans to provide better care for patients. Offer support and guidance to clear doubts and questions about their care regimen.  
  • Appointment Scheduling: Remove the manual and repetitive work of managing schedules. Provide appointment booking to patients through the portal according to their own preferred time.  
  • Patient Engagement: Encourage patients to actively engage in their care plans and make necessary decisions to help them maximize their health outcomes.  
  • Online Forms: Allow patients to access and fill out their treatment forms online from the website. Speed up admissions and billing with quick form submissions and processing.  
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  • Client Engagement Portal: Communicate directly to a client’s individual portal. View and respond to clients’ entries, such as food logs and journals, to provide feedback in real time. 
    • Secure Messaging: Maintain HIPAA compliance using secure, text-based messaging features. 
    • Synced Wearable Devices: Sync personal, wearable devices to an account, such as Fitbit, Google Fit and Apple Health, to automatically track data. 
    • Metrics Logging: Clients and providers can log data using built-in or custom metrics to monitor health trends. 
  • Electronic Paperwork: Send paperwork to clients to complete and sign electronically. Track intake progress and receive notifications when forms are completed. 
  • Scheduling: Set recurring and one-time availability, appointment types and location, whether in-person or virtually, so clients can book appointments online. 
    • Synced Calendars: Sync your schedule to personal calendars, such as Google, iCal and Outlook. 
    • Automated Reminders: Send appointment reminders and confirmations to clients using SMS messages, emails and push notifications. 
  • Wellness Programs: Offer online programs with fixed or rolling start dates, create a drip-out feed for content and add individual programs to specific client profiles. 
  • Telehealth: Virtually communicate with clients using a web portal or mobile app. Access client information, charts and forms and take notes in the same portal while conducting appointments. Providers can use screen sharing functionality to provide information to clients. 
    • Secure Video: Video appointments are end-to-end encrypted to ensure providers adhere to HIPAA regulations. 
    • Webinars: Upload recorded materials to share with clients and team members or add to purchasable packages. 
    • Group Sessions: Hold group sessions for clients using HIPAA-compliant Zoom directly from the platform without linking your personal Zoom account. 
  • Billing: Send invoices and receive payments electronically. Uses PCI-compliant Stripe software to process and deliver payments directly to the bank account on file. 
    • Subscription Services: Customize services to include recurring fees at specific time intervals that are automatically charged to a client’s account. 
    • Add-on Packages: Create content and service packages for clients to purchase in addition to a base package. 
    • Notifications: Receive notices for failed transactions or when a card on file is about to expire. 
  • Insurance and Superbills: Auto-fill features assist in generating superbills and CMS-1500 forms to submit claims for insurance reimbursement. 
  • Mobile App: Clients and providers can access health and wellness portals using a free mobile app compatible with iOS and Android. 
  • Cloud-based EHR: Manage business and client information from anywhere using a secure, HIPAA-compliant EHR platform. 
    • Templates: Standardize care across team members using common templates, such as ADIME and SOAP, or create custom templates. 
  • API: Purchase this package to allow access to the API. Build a custom telehealth and wellness EHR platform using the foundation set out in the API to tailor the platform to a practice’s specific needs. 
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Product Ranking

#5

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Telemedicine Software

#13

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Telemedicine Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 88 79 100 100 78 0 25 50 75 100
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User Sentiment Summary

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Great User Sentiment 59 reviews
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86%
of users recommend this product

Healthie has a 'great' User Satisfaction Rating of 86% when considering 59 user reviews from 2 recognized software review sites.

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4.3 (3)
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Awards

SelectHub research analysts have evaluated MDLIVE and concluded it earns best-in-class honors for Tele-consultation Scheduling, Telehealth Billing and Integrations.

Tele-consultation Scheduling Award
Telehealth Billing Award
Integrations Award

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Synopsis of User Ratings and Reviews

Convenience: Scheduling appointments is easy and can be done online or through the app, with same-day appointments often available. This eliminates the need to take time off work or travel to a doctor's office.
Cost-Effective: MDLIVE can be a more affordable option compared to traditional in-person doctor visits, especially for those without insurance or with high-deductible plans. This is because virtual visits typically have lower fees.
Wide Range of Services: MDLIVE offers a variety of services, including urgent care, mental health care, and dermatology. This means that users can get care for a variety of conditions without having to see multiple providers.
Access to Specialists: MDLIVE provides access to specialists who may not be available in the user's local area. This is especially beneficial for those who live in rural areas or who have difficulty finding specialists who accept their insurance.
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Streamlined Scheduling: Users praise the platform's intuitive calendar interface, which simplifies appointment scheduling and reduces administrative burden for both practitioners and clients.
Client Engagement Tools: Features such as secure messaging, document sharing, and food logging resonate with users, as they foster closer client relationships and support ongoing communication outside of scheduled sessions.
Customizable Experience: Healthie's flexibility to tailor branding, forms, and workflows to individual business needs is frequently commended by users seeking a personalized touch.
Billing and Insurance: The platform's integrated billing features, including support for insurance claims, streamline financial operations and reduce administrative hassles for practitioners.
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Technical Issues: Users frequently report problems with the MDLIVE app and website, such as difficulty logging in, scheduling appointments, and connecting with doctors. These technical glitches can lead to frustration and delays in receiving care.
Limited Doctor Availability: Depending on your location and insurance plan, finding available doctors on MDLIVE can be challenging, especially for specialized care or during peak hours. This limitation can result in longer wait times and difficulty accessing the specific medical expertise you need.
Insurance Coverage and Costs: While MDLIVE accepts many insurance plans, coverage and out-of-pocket costs can vary significantly. It's essential to verify your insurance benefits and understand potential fees before using the service to avoid unexpected expenses.
Prescription Limitations: MDLIVE doctors may have restrictions on prescribing certain medications, particularly controlled substances, due to state regulations and telehealth guidelines. This can be inconvenient for patients who rely on specific prescriptions for ongoing conditions.
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Limited Functionality: Users express frustration with limitations in charting, billing, and telehealth features. They desire more customizable options and advanced tools for a smoother workflow.
Technical Issues: Users cite experiencing glitches, error messages, and occasional system outages, impacting appointment scheduling, billing, and client communication.
Customer Support Challenges: Response times for support requests are a common concern. Some users express dissatisfaction with the level of technical expertise and helpfulness from customer service.
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MDLIVE has carved out a niche for itself in the telehealth arena, offering a convenient and accessible platform for patients seeking virtual medical consultations. Users frequently praise the platform's ease of use and intuitive interface, highlighting the straightforward appointment scheduling process and the ability to connect with healthcare professionals from the comfort of their own homes. This accessibility is particularly valuable for individuals with mobility issues, those residing in remote areas with limited healthcare options, or busy professionals seeking efficient healthcare solutions. However, MDLIVE is not without its drawbacks. Some users express concerns regarding the availability of specialists and the potential for longer wait times compared to traditional in-person visits. Additionally, while the platform strives to provide comprehensive care, certain complex medical conditions may necessitate in-person evaluations and specialized equipment, limiting the scope of telehealth services. Despite these limitations, MDLIVE remains a valuable tool for addressing a wide range of non-emergency medical needs, including common illnesses, mental health support, and prescription refills. In comparison to its competitors, MDLIVE distinguishes itself through its extensive network of board-certified physicians and its commitment to providing quality care. The platform's emphasis on patient satisfaction is evident in its user-friendly interface and its efforts to streamline the virtual care experience. MDLIVE is particularly well-suited for individuals seeking convenient and accessible healthcare solutions for non-emergency medical concerns. Its user-friendly platform and extensive network of healthcare professionals make it an attractive option for those who value flexibility and efficiency in managing their healthcare needs.

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Is Healthie a picture of perfect health for healthcare providers, or does it need a checkup? User reviews from the past year indicate that Healthie is a robust platform with a generally positive reception. Users rave about its user-friendliness, highlighting the platform's intuitive design and helpful tutorial videos that enable a quick start for healthcare practitioners. The software shines with its comprehensive suite of features, including telehealth capabilities, electronic health record (EHR) management, and tools specifically designed for behavioral health. Users particularly appreciate the customization options, allowing them to tailor the platform to their specific needs, whether they offer fitness, nutrition, or wellness services. A standout strength is Healthie's exceptional customer support, praised for its proactive approach in addressing user queries and ensuring a smooth experience. However, no software is without its shortcomings. Some users have expressed that Healthie's billing feature, while functional, could be more intuitive and robust, especially for practices dealing with complex insurance claims. While Healthie offers a degree of integration with third-party applications, users note that expanding these integrations would further enhance the platform's versatility. Overall, Healthie emerges as a top contender in the healthcare software market. Its strengths lie in its user-friendliness, comprehensive features, and stellar customer support. While the billing functionality could benefit from some improvements and expanded integrations, Healthie proves to be a valuable asset for healthcare providers looking to streamline their practice management, telehealth services, and client engagement. Its adaptability makes it suitable for a wide range of healthcare professionals, from dietitians and therapists to physicians and wellness coaches.

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