Willis Towers Watson vs Workday Talent Management

Willis Tower Watson is a finance and risk management solution. Users with positive experiences especially enjoyed the anonymous survey to give feedback to managers — they said it helped drive real change within their organizations. Others like its reporting tools and felt the functionality was easy to adopt and navigate. Retirement funds were a point of contention. Nearly every user who talked about trying to access their pension fund said it was difficult and took longer than expected, ran into issues trying to figure out how to do so or recorded other problems. These negative reviews came mainly from the site TrustRadius. Reviewers posted some comments during an apparent post-COVID backlog. However, many others came from 2019 or earlier. Users were also displeased with the customer service. They complained about a lack of updates, murky communication and misquotes. Even the positive reviews for the customer service said representatives were helpful, but clearly very overworked. Willis Tower Watson may be a good choice for small to medium businesses looking for help with finances and risk management; however, tread carefully around its retirement services.

Workday is a talent management, HCM and workday management app. Reviewers loved the friendly customer service and felt the PTO feature worked well when it came to leave management. Reviewers also felt they got good value for their money in the majority of reviews that talked about price. Integrations were praised as being functional. That included the API, compliance service and third-party apps in general. Last, users especially like the recruiting tools that helped with acclimating new hires, candidate selection and gave insight into the organizational structure. Reviewers had the biggest issues with its ease of use. While there was a significant minority who felt that it worked just fine, others struggled with the design and navigation. Several said it was, “clunky.” In particular, users had issues with the way it handled permissions and access. They described it as a difficult process to see all the information they needed. The other big issue was the learning curve. Many described it as over-complicated and said it updated too frequently. They felt it was difficult to learn. Workday is a good option for medium to large enterprises. It may be too complicated and expensive for small business owners. It’s especially helpful in recruiting and employee data management for companies that need greater functionality.