Willis Towers Watson vs Avature

Willis Tower Watson is a finance and risk management solution. Users with positive experiences especially enjoyed the anonymous survey to give feedback to managers — they said it helped drive real change within their organizations. Others like its reporting tools and felt the functionality was easy to adopt and navigate. Retirement funds were a point of contention. Nearly every user who talked about trying to access their pension fund said it was difficult and took longer than expected, ran into issues trying to figure out how to do so or recorded other problems. These negative reviews came mainly from the site TrustRadius. Reviewers posted some comments during an apparent post-COVID backlog. However, many others came from 2019 or earlier. Users were also displeased with the customer service. They complained about a lack of updates, murky communication and misquotes. Even the positive reviews for the customer service said representatives were helpful, but clearly very overworked. Willis Tower Watson may be a good choice for small to medium businesses looking for help with finances and risk management; however, tread carefully around its retirement services.

Avature is a talent management, recruiting and HR solution. Reviewers were most pleased with the recruiting tools saying it was easy to reach out to candidates, send automated emails, analyze the candidate pool and easily access past employment. They liked the dashboard and felt the system was easy to navigate with sophisticated search functionality. Most felt the support was adequate and the customer service was responsive, leading to easy setup and implementation. Many customized it to fit their specific workflows and found it useful. Other well-reviewed features included reporting and automation. One standard warning from reviewers was that Avature is a platform with robust features. They advised potential users to understand their priorities and requirements list inside and out before adopting the platform. Otherwise, this could lead to using a platform with more features than a smaller or less complicated business might need. Reviewers reported some issues with integrations and found the resume management somewhat unwieldy. Overall, Avature is an appropriate choice for medium and large enterprise ventures with complex recruiting needs. It’s beneficial for companies who screen large talent pools and want a broader HR suite.