ADP Workforce Now vs SuccessFactors Talent Management

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Our analysts compared ADP Workforce Now vs SuccessFactors Talent Management based on data from our 400+ point analysis of Talent Management Systems, user reviews and our own crowdsourced data from our free software selection platform.

ADP Workforce Now Software Tool

Product Basics

ADP Workforce Now is a cloud and on-premise platform for businesses seeking a one-stop shop for everything HR, including remote, in-office or hybrid teams. It operates as a professional employer organization (PEO), offering tools to tackle complex and time-consuming HR tasks.

It includes payroll management, time and attendance, talent management and benefits administration. Tools like payroll automation, data syncing and error detection help HR managers overcome common challenges like payroll inaccuracies and time-consuming manual processing.

It's ideal for teams that want to boost efficiency and save time on core HR tasks while navigating compliance regulations. Its key features include applicant tracking and recruiting, compensation management, document management, employee onboarding, employee self-service and payroll management.

It’s embedded with protective layers such as physical security, intelligent detection, fraud defense and other mechanisms for enhanced security and data privacy.

According to recent user reviews, users generally find it intuitive and reasonably easy to navigate. In contrast, some users report long customer support wait times.

Monthly pricing starts at $110. Pricing also depends on features, modules or packages selected, such as bundling payroll and HR. A free trial is also available. 

Pros
  • Custom reporting
  • Easy clocking in and out
  • Detailed, accessible paystubs
Cons
  • Customer support variations
  • Learning curve during implementation
  • Occasional slowness
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SAP SuccessFactors Talent Management provides an integrated suite of talent management solutions, including recruiting and onboarding, performance and goals management and learning and development. Coupled with the Workforce Analytics and Planning, it enables the organization to better comprehend the workforce and gauge the effects of talent decisions on business performance. They can be used independently or together to support a comprehensive talent management strategy, depending on business needs.
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$110 Monthly
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$12/User, Monthly
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Windows
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Chromebook
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On-Premise
Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Streamline Processes: Automate critical processes like onboarding, record-keeping and employee status changes. Track and report about certifications, licenses and compliance data.
  • Improve Employee Experience: Empower employees with access to their pay, benefits and time information. Employees can also request time off, view work schedules and download pay statements without HR/admin intervention.
  • View Real-Time Insights: View key metrics like labor costs, overtime, actual vs. scheduled hours, turnover rate and other KPIs using data analysis tools.
  • Integrate Seamlessly: Integrate with different systems like Workday, Litmos, ZipRecruiter, TSheets, QuickBooks, Slack, Microsoft Teams and more.
  • Manage Information Anywhere: Get 24/7 mobile access to time and attendance features, benefits data, and pay details with an app for iOS and Android platforms.
  • Enhance Data Security: ADP's security training and awareness program includes annual interactive training covering key topics and policies like phishing, malware and incident response. There are classroom sessions, webinars and visual aids.
  • Ensure Compliance: With built-in safeguards like error detection and data syncing, the platform aids compliance with labor laws and regulations.
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  • Hire the Right Talent: Source, engage and hire the right talent with a strategic end-to-end recruiting solution that guides every step of the hiring process. A recruiter can perform all the hiring related activities on a single platform. 
  • Simplify the Onboarding Process: Simplify the onboarding, offboarding and cross-boarding process to support new hires, HR managers and recruiters alike. This ensures everyone in the organization is on the same page. 
  • Improve Employee Skills: Improve employee skills and effectively engage the audience with a comprehensive learning solution that reduces complexity and cost. With an intuitive LMS, it’s easier to customize the learning path and measure results accurately. 
  • Succession Planning: Identify and develop the right talent, determine current business goals and provide visibility and future growth planning. 
  • Deliver Unbiased Performance Feedback: Make employee performance the focal point of all business processes. Deliver unbiased performance feedback to the employees and keep them aligned to the business objectives. 
  • Make Intelligent Decisions: Make intelligent decisions by leveraging the machine learning capabilities. For example, a machine-learning algorithm provides the most optimal salary recommendation for a particular role. 
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  • Payroll: Access employee pay data on a dashboard. Automate deductions for benefits and other compensation.
    • Manage tax filings and access historical pay summaries.
    • Prorate pay during a cycle or apply it to previous runs.
    • Identify payroll errors via warning notifications.
  • Time & Attendance: Offers tracking and scheduling capabilities with digital time clocking, visual schedules and clocks with finger scan functionality.
    • Facilitate absence management with absence analysis, leave tracking and more.
    • Secured Time Tracking: Reduce time theft (like buddy punching) with finger scanning, facial recognition and geofencing.
    • Time Tracking Options: Employees can clock in and out using their mobile device, kiosk app, web timesheet, tablet or smart time clock. The time kiosk application enables pin codes or facial recognition for an added layer of security.
    • Scheduling: Assign shifts and let employees swap as needed, reducing productivity bottlenecks. Configure scheduling work rules like max hours/days.
    • Scheduling by Skill: Ensure efficiency by matching specific employees to jobs based on their skills, licenses and certifications. Use skills-based scheduling to assign employees with the required language and training provisions.
    • Dashboards: View absences, schedules, hours worked and overtime. See timecard statuses to help wrap up time details without delaying payroll.
    • Time and Attendance Compliance: ADP’s compliance on-demand option gives clients access to a team of consultants for guidance on key practices. Access a content library with info on federal, state and local laws, and regulations.
  • Talent Management:
    • Recruiting and Hiring: Automatically create job descriptions and job postings. Offers screening, compliance mandates by location, hiring-practice guidance, credential verification and background check tools.
    • Management and Growth: View employee performance, deliver learning programs and offer leadership skill improvement tools. Reduce talent gaps and plan ahead with succession management.
  • Benefits Administration:
    • With ADP AE Snapshot™, managers can access employee metrics on enrollment preferences and decisions.
    • Access ranks of different plans, compare options, calculate and evaluate various scenarios, and configure plan selections with PlanFit.
    • Enroll and manage benefits through the mobile app.
    • Use eligibility, enrollment activity and plan summary reports.
  • ADP® DataCloud: Reference reliable industry data and compare company trends and data to information from similar organizations. Predict turnover and discover contributing factors using big data through Turnover Probability Explorer.
  • ADP® StandOut: Personalize digital coaching content and use 15-minute strength assessments. Offers:
    • Real-time team engagement, custom and performance pulse surveys.
    • Light-touch check-ins with employees.
    • Coaching intelligence and insights.
  • Learning Management: Allow employees to self-enroll for courses. Custom build or upload training content. Provides:
    • 41 pre-packaged compliance and development courses.
    • Course tracking dashboards.
    • Publishing and tracking of instructor-led training.
    • Online demos
  • HR Assist: Features include:
    • Federal and state compliance reporting, along with regulatory expertise and guidance.
    • Job description templates and wizards.
    • Employee handbook assistance.
    • HR doc library and toolkits with guides, forms, documents and policies.
    • ADP TotalSource®: Offers support for benefits, payroll, hiring and compliance across all 50 states. Has features like full-time recruiters, applicant tracking, ZipRecruiter integration, mobile-friendly career sites, background checks and onboarding.
  • Workforce Management: Effectively plan projects and assign tasks, even on the go. Managers can remotely view time off, hours worked and timecards. There’s also overtime and absence analytics and reporting for helpful insights.
  • Digital Record Keeping: Store confidential company data securely in the cloud. Upload data in batches to save time. Search and audit information.
  • Onboarding: Facilitate a fully integrated onboarding experience for new hires. Capabilities include:
    • Digital onboarding
    • Digital I-9 processing.
    • Identification of employee payment preferences.
    • Onboarding completion reminders.
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  • Global Job Distribution: Access thousands of job boards, schools, universities and social media networks across the globe and automated rules for job posting 
  • Line-of-Site Sourcing Analytics: Get meaningful insights into recruitment initiatives with drill-downs by source, jobs or time-dimensions. The analytics tool facilitates proactive decision-making and in-depth performance views. 
  • Mobile-First: Deliver a seamless candidate experience on any device in 46 languages across the globe. The flexible mobile application captures relevant candidate data. 
  • Onboarding Portal: Provide a personalized experience for new hires, connect them with peers and access the orientation resources through a robust onboarding portal. 
  • Electronic Forms and E-Signatures: Complete administrative paperwork with electronic forms and e-signatures that guarantee security and data protection. 
  • Compensation Planning: Access real-time information about the highest performers and offer compensation according to performance metrics. This tool mitigates the need to do guesswork and allows users to make smart decisions. 
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Product Ranking

#16

among all
Talent Management Systems

#134

among all
Talent Management Systems

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Analyst Rating Summary

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Employee Communication
Learning Management
Onboarding
Recruitment and Applicant Tracking
AI-based Capabilities
AI-based Capabilities
Compensation Management
Employee Communication
Learning Management
Onboarding

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ADP Workforce Now
SuccessFactors Talent Management
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AI-based Capabilities Compensation Management Dashboard And Reporting Employee Communication Learning Management Mobile Capabilities Onboarding Performance Management Recruitment And Applicant Tracking Succession Planning 94 40 0 100 100 0 100 92 97 92 100 100 0 100 100 0 100 100 94 100 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 10989 reviews
Good User Sentiment 815 reviews
85%
of users recommend this product

ADP Workforce Now has a 'great' User Satisfaction Rating of 85% when considering 10989 user reviews from 5 recognized software review sites.

75%
of users recommend this product

SuccessFactors Talent Management has a 'good' User Satisfaction Rating of 75% when considering 815 user reviews from 5 recognized software review sites.

5.0 (19)
4.3 (21)
4.1 (3109)
3.7 (382)
4.4 (5734)
3.9 (205)
4.4 (358)
4.1 (22)
4.0 (1769)
3.5 (185)

Awards

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SelectHub research analysts have evaluated SuccessFactors Talent Management and concluded it deserves the award for the Best Overall Talent Management Systems available today and earns best-in-class honors for Compensation Management.

Analysts' Pick Award
Compensation Management Award

Synopsis of User Ratings and Reviews

Users generally have positive feedback about ADP's time tracking, highlighting its ease of use for clocking in and out, viewing time cards, and requesting time off.
Users highlight quick access to paystubs from current and past jobs. They appreciate having all paystub information in one place and find it easy to download. There are also detailed breakdowns of earnings and deductions.
60% of users appreciate reporting capabilities, particularly the custom reports feature, finding it helpful for generating tailored insights.
64% of users find the system intuitive and user-friendly, praising easy navigation and accessibility of features.
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Intuitive UI: The solution has an intuitive user-interface, according to 100% of users.
Performance Management: According to 100% of users who reviewed this pro, it has robust performance management capabilities. It’s easy to generate a performance review and send it across to the team managers.
Goal Management: About 100% of users who mentioned this pro said it has powerful goal management features for all organizational hierarchy levels. The cascading feature allows the manager to create their goals and pass them down to subordinates for goal alignment.
Reporting: Regarding this feature, approximately 60% of users said the ability to create custom reports and share them is extremely beneficial.
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While some users appreciate backend support, such as assistance with 401k information, 73% of users express frustration with customer service, citing long wait times.
47% of users experienced a learning curve with features during implementation. Some users mention poor implementation support, leading to a confusing onboarding experience for employees.
40% of users express reports have room for improvement, noting the reporting functionality can be complex and not intuitive enough, with limitations in filter prompts.
36% of users note difficulties with integration between features and occasional slowness and feel that certain aspects are scattered.
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Customer Support: According to 75% of users who reviewed this con, it doesn’t possess advanced capabilities to create dynamic reports.
Integration: According to 57% of users who reviewed this con, they faced integration issues with the other modules such as Microsoft Office for better data analysis.
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ADP Workforce Now is a popular PEO and HR solution for businesses that need a comprehensive HCM for payroll, time and attendance, benefits administration, reporting, and compliance assistance. It’s ideal for small teams, mid-sized organizations and larger businesses looking to improve their time tracking, ensure payroll accuracy and go paperless with document management.Standout features include automated time tracking, collaborative scheduling, talent acquisition, configurable work rules, employee self service and data syncing.Time and attendance features support productivity by ensuring proper staffing, tracking time via desktop or app, and providing time clocks or ADP® Kiosk access. Additionally, it supports online schedule management, time-off requests and approvals.It also facilitates benefits administration, SmartCompliance, financial wellness support, and performance and compensation management, fostering a positive employee experience.Additionally, ADP Workforce Now has AI capabilities that can automate repetitive tasks, analyze workforce data for insights, find tax forms, access company policies, and submit PTO requests through mobile devices or myADP. AI-driven analytics aid decision-making across key HR functions like recruiting, compliance and time management.Users commend ADP's time tracking for its efficiency and user-friendly interface. However, some users report drawbacks, including customer service issues and a learning curve during implementation.As a PEO, ADP offers assistance with workers' compensation, claims management and tax support in all 50 states.Overall, ADP Workforce Now is an inclusive HR solution that provides essential features for payroll, time tracking, and HR management while also offering custom reports, automation and AI capabilities to all business sizes.

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The solution has an intuitive UI that facilitates ease of use without formal training. It has advanced performance management and goal management features. However, few users faced issues with integration to other modules.

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