CargoWise vs Epicor SCM

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Our analysts compared CargoWise vs Epicor SCM based on data from our 400+ point analysis of Supply Chain Management Software, user reviews and our own crowdsourced data from our free software selection platform.

CargoWise Software Tool

Product Basics

CargoWise is a single-platform software solution that centralizes logistics operations on a global database for business continuity, security and scalability. It enables organizations to optimize their processes across all freight modes, borders and regulatory boundaries.

Its robust integration interfaces help streamline processes and simplify global connections. It allows flexible integrations with government and third-party providers, customers, partners and more to boost efficiency and productivity. Companies can optimize quote-to-booking procedures, monitor job shipments and make informed decisions with real-time data visibility.
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Epicor SCM is offered as a module within Epicor’s distribution and manufacturing products Prophet 21, Eclipse and Kinetic. It delivers a comprehensive suite of solutions to its users within a single platform based on service-oriented architecture. Users can get complete visibility throughout the value chain to ensure effective coordination between raw materials and finished product consumption.

It offers an array of enterprise capabilities that include purchase, inventory, advanced material warehouse, order and demand management, and sourcing and procurement. Industry expertise is combined with innovative technology to help manufacturers, distributors and retailers gain greater efficiency and eliminate hidden costs.
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Product Assistance

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Product Insights

  • Accelerate Supply Chain Efficiency: Ensure data quality with master data validation tools. Get access to validated addresses to make accurate delivery and routing decisions. Includes advanced spatial technology, autocomplete function, and background address, registration code and phone validation functionalities. 
  • Automate Parcel Transport: Streamline shipping procedures throughout the enterprise. Includes multi-carrier parcel processing, smart routing, shipping documentation, regulatory compliance and rate shopping capabilities. 
  • Manage Ecommerce Operations: Offers a centralized platform for the entire international ecommerce fulfillment supply chain. Improve data quality, increase productivity and ensure trade compliance to facilitate reliable logistics operations. Provides origin depot, shipper and destination portals. 
  • Simplify Rates and Contracts: A searchable live database provides multi-modal rate visibility and control. Analyze buy and sell rates to quickly produce quotes using automated cost and revenue calculations. Provides functionalities like a rate selector, auto-costing and auto-rating, and direct carrier connections. 
  • Seamless Shipments: Leverage integrated sailing schedules, container control, automated data exchange and more to manage bookings and bills of lading. Provides container management and tracking, bookings, vessels allocations and multi-currency accounting modules. 
  • Maintain Compliance: Ensure seamless shipment movement using geocompliance tools and maintain trade compliance with real-time updates and the latest regulations. Automated accounting processes simplify international transactions and operations. Offers security screening, invoice automation, reporting, automatic tax engine and multi-language communications. 
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  • Optimize Inventory: Offers an intuitive web interface that converges consensus demand and inventory planning, optimizing techniques and robust forecasting methodologies. Its modern platform helps identify and correct inventory imbalances, assess and track operational performance, improve forecast accuracy and reduce inventory costs. 
  • Advanced Material Management: Businesses can create electronic requests for materials, dispatch them and track inventory movements through advanced material management. Provides various features to meet customer requirements, including a material handler interface, order prioritization, sales order allocation, scanning and more. 
  • Manage Supplier Relationship: Delivers tools for purchasing agents, buyers and procurement staff to request quotes for subcontract services or raw material from suppliers. Manage purchasing transactions like order expediting, purchase order and supplier account management. Find the best material required through a filter and sort RFQ criteria based on price, lead-time, ISO certification, on-hand inventory and quality rating. 
  • Manage and Control Inventory: Reduce annual audit costs through inventory control and counting on a scheduled and regular basis through a cycle counting module. This system allows the definition of cycles needed, zero quantity counting on-hand and item designation with a suitable ABC code. Also, gain control over obsolete, slow-moving and excess inventory through physical count processes. 
  • Commerce Connect: Promote online business growth with a comprehensive e-commerce solution, integrated with Prophet 21 and Epicor ERP. Its benefits include mobile access, real-time stock levels, B2B and B2C channel support, special pricing, search engine optimization, site analytics, compelling storefronts, master shopper and sales rep features. 
  • Better Customer Service: Improve sales lead-to-close ratio, automate tasks, accurately forecast sales and assist at-risk customers. Fulfill customer needs through insights into their buying behavior. 
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  • Forwarding Management: Offers a single platform to perform logistics transactions and handle freight operations. Leverage advanced technologies, automation and analytics to gain deep visibility, optimize supply chain and make data-driven decisions. 
    • Freight Forwarding: Automate and optimize forwarding procedures, such as capacity planning, rate management, vessel booking and last-mile tracking. 
    • Schedules and Bookings: Increase accuracy and save time using an online feed of flight and vessel information for air and sea ports. 
    • Container Freight Station: Improve and streamline complex container and depot processes from a single, integrated platform. 
    • Electronic Port Connections: Direct electronic connections to carriers, agents and ports across the world’s busiest ports helps save time and money. 
  • Customs Management: Create, manage and clear import and export customs declarations globally while operating within the law. Minimize cargo delays, fees, fines and inspections. 
    • Customs Declarations: Prevent costly compliance mistakes and ensure smooth goods movement across borders through electronic import and export customs clearance processes. 
    • BorderWise: Offers multiple books about trade legislation and reference materials in one location to avoid penalty risks, delays and reputation. 
    • Bonded Warehouse Integration: Track, manage and maintain inventory levels with greater control and compliance by integrating customs brokerage and warehouse procedures. 
    • Denied Party Screening: Stay informed and compliant through smooth screening processes for shippers, consignees, client contacts and ocean vessels. 
  • Monitor Freight Movements: View cargo status in real time. Improve decision-making capabilities and gain supply chain transparency with automation and visibility tools. 
    • Container Automation: Automate workflows, manage exceptions and eliminate manual operations from a global, integrated platform. 
    • Tracking and Events: Combine a network of agents and partners to regular procedures with the tools required in shipments. 
    • Air Waybill Automation: Merge data streams from the entire supply chain and develop a customized global data-set of locations and events information. 
  • Enterprise Operations Management: Consolidate and streamline business processes using enterprise tools. Includes features like accounting, human resources manager, customer relationship manager, workflow and productivity, eDocs and customer ticket portal. 
  • Optimize Transport Performance: Streamline order-to-delivery processes and proactively plan capacity, loads and routes. Real-time alerts and ETA updates help improve customer service. 
    • Asset-Based Transport Management: Use on-the-road data and status updates to monitor drivers, equipment and consignments. It helps improve service levels and minimize transportation costs. 
    • Non-Asset Based Transport Management: Access multiple carrier connections quickly to enhance shipments across modes and routes worldwide. Simplifies multi-carrier rating, shipping and tracking. 
  • Warehouse Visibility and Control: Manage inbound and outbound cargo using a warehouse management system. Track inventory movements and use transit facilities to accurately receive, process and dispatch packages. 
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  • Warehouse Management: Offers complete visibility, control and management of SCM and logistics operations through warehouse management software. Connect the warehouse with order processing and manufacturing services to optimize pick, pack, ship and receiving operations. Provides various features that include finite bin and package definitions, activities and consumption management, task and load management, multi-channel order processing and more. 
  • Inventory Planning: Statistical forecasting can select an accurate forecast model for items accounting for seasonality, trend and event-driven/promotion demand through the demand planner. Inventory optimization offers policy decision support and helps share, collaborate and track the impact of inventory planning policy. Identify stocking trends, value, understocks, overstocks and potential order cancellations through operational analytics. 
  • Barcoding: Epicor BarTender improves security, safety and efficiency by automating barcodes, printing and controlling labels, plastic cards, RFID tags and more. Lets organizations consolidate designs with intelligent templates, maintain regulatory compliance and apply secure document control. 
  • Electronic Data Integration: Offers B2B integration solutions that provide organizations with electronic data interchange functionality, flexible data integration and database translation engines to reduce costs and increase productivity. EDI managed service on demand uses fully supported and commercially available software tools to connect customers with their business partners as a service. 
  • Purchase Management: Handle purchase order writing and track supplier performance through purchase management. It helps reduce inventory levels, enhance cash flows, improve on-time deliveries and increase profit levels. Provides various capabilities that include automated purchasing tools, approving suppliers, order and supplier tracker, mass purchase order and multiple location receipts, requisition management and cross-referencing. 
  • Shipping and Receiving: Monitor incoming and outgoing items with a central application. Improve efficiency, ease of use and accuracy through online transaction and editing. Enables container and receipt tracking, customer and miscellaneous shipment tracking, manifesting and freight management, bill of lading printing and more. 
  • Handheld Application: Track inventory moving throughout the enterprise with the Epicor Handheld application. Provides event-based directing and routing of managed tasks and helps maintain complete transaction history for reporting and analyzing. 
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Product Ranking

#116

among all
Supply Chain Management Software

#7

among all
Supply Chain Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Epicor SCM
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Inventory Management Logistics And Transportation Mobile Capabilites Procurement And Supplier Management Purchase Order Management Supply Chain Analytics Supply Chain Planning Warehouse Labor Management Warehouse Management 100 92 53 92 100 90 62 75 85 0 25 50 75 100
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User Sentiment Summary

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Good User Sentiment 431 reviews
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74%
of users recommend this product

Epicor SCM has a 'good' User Satisfaction Rating of 74% when considering 431 user reviews from 5 recognized software review sites.

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4.3 (11)
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3.7 (326)
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3.5 (89)

Awards

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SelectHub research analysts have evaluated Epicor SCM and concluded it earns best-in-class honors for Inventory Management and Purchase Order Management.

Inventory Management Award
Purchase Order Management Award

Synopsis of User Ratings and Reviews

End-to-End Visibility: Provides comprehensive tracking and management of goods throughout the entire supply chain, from the point of origin to the final destination.
Global Trade Compliance: Includes built-in tools that help businesses navigate the complexities of international trade regulations, ensuring compliance with constantly evolving legal requirements.
Data Accuracy: Offers upfront data verification tools that help maintain data integrity, reducing errors and improving the reliability of information used for decision-making.
Centralized Platform: Consolidates all logistics operations into a single, unified system, streamlining workflows and reducing the need for multiple software solutions.
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User-Friendly: Its interface is easy to use and manage, as noted by more than 78% of reviewers who mention ease of use.
Reporting: It offers comprehensive reporting capabilities, as observed by around 67% of the users who refer to reports.
Navigation: All the reviewers who specify navigation state that it is easy to navigate throughout the application.
Customization: It is highly customizable to fit the customer’s needs, as stated by over 86% of the users specifying customization.
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Customer Support: CargoWise users frequently report poor customer service experiences. Support is often limited after the sales process, and resolving issues can be slow due to a cumbersome incident reporting system.
Pricing Volatility: The pricing structure for CargoWise is often criticized for its lack of transparency and unpredictable changes. Initial discounts may be enticing, but frequent price revisions and unexpected charges make budgeting and cost management challenging.
Workflow Inefficiencies: Some users find the workflow processes in CargoWise to be cumbersome and inefficient. Promised updates and new features are sometimes delayed, which can cause frustration and hinder productivity.
Unexpected System Costs: Despite promises of cost savings, some businesses experience escalating system costs with CargoWise. The lack of clear guidance on achieving the advertised cost reductions adds to this frustration.
Performance Issues: Occasional reports of the software being laggy can negatively impact daily operations and create inefficiencies for users who rely on a responsive system.
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Slow Performance: All the users mentioning performance report that the system runs slow, affecting overall performance.
Customer Support: It lacks support on complex issues, as observed by 87% of the users who refer to customer support.
Implementation: Around 70% of reviewers who specified that the process of installation, implementation and upgrading is cumbersome.
Bugs: It has many bugs that can disturb users, as stated by all reviewers mentioning bugs.
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Is CargoWise really so wise when it comes to meeting user needs? Recent reviews paint a mixed picture of this supply chain management software. On one hand, users rave about its comprehensive functionality, highlighting its integrated approach to managing freight forwarding operations, from tracking and tracing to customs clearance and accounting. This end-to-end solution, as one user pointed out, brings everything under one umbrella, streamlining complex workflows and boosting productivity. The software's configurability and flexibility also receive praise, with customers appreciating the ability to tailor the system to their specific needs. However, this apparent strength is countered by a recurring theme in negative reviews: CargoWise's steep learning curve and lackluster customer support. Users report that the software is difficult to master, with training materials deemed insufficient for navigating its more technical aspects. This challenge is compounded by what many describe as abysmal post-sales support, characterized by slow response times, unhelpful incident reports, and a general lack of readily available assistance. The pricing policy is another sore point, often described as unpredictable and frustratingly opaque. Users express concerns over frequent revisions, hidden charges, and escalating costs that belie the promised savings. This lack of transparency, coupled with the reportedly poor customer service, creates a sense of distrust and frustration among those who feel locked into a system that doesn't deliver on its initial promises. In conclusion, CargoWise seems like a powerful tool for freight forwarding, but one that requires significant investment in terms of both time and money. Its comprehensive features and integration capabilities make it suitable for large enterprises with dedicated IT and training resources to navigate its complexities and absorb potential cost overruns. However, smaller businesses or those seeking a more user-friendly and transparent experience might want to explore alternative solutions.

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Epicor SCM offers extensive modules to manage everything from forecasting to the fulfillment processes of a complete supply chain. This user-friendly solution is highly customizable to meet the changing requirements of customers. It provides comprehensive reporting and navigation capabilities to elevate user experiences. However, many reviewers note that its customer support is not responsive, making it difficult to resolve complicated issues. Also, a complex implementation process and slow system can affect overall business performance.

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