Home > SMS Marketing Software > TextUs > TextUs vs Trumpia

TextUs vs Trumpia

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Our analysts compared TextUs vs Trumpia based on data from our 400+ point analysis of SMS Marketing Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
TextUs Software Tool
Trumpia Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

77 Detailed Analysis

User Sentiment

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( Reviews)

Analyst Rating

83 Detailed Analysis

User Sentiment

Great User Sentiment (161 Reviews)

TextUs is a sophisticated software solution designed for business text messaging, enabling companies to engage with clients, customers, and employees through SMS. It is particularly well-suited for industries such as staffing, recruiting, healthcare, and real estate, where timely and efficient communication is crucial. The platform offers unique benefits like high deliverability rates, real-time communication, and seamless integration with various CRM systems. Popular features include bulk messaging, message templates, and analytics to track engagement and response rates.

Users appreciate TextUs for its intuitive interface and robust functionality, which streamline communication processes and enhance customer engagement. Compared to similar products, TextUs stands out for its ease of use and comprehensive support. Pricing details are typically customized based on the specific needs of the business, so it is recommended to contact SelectHub for a tailored quote. This ensures that users receive a pricing plan that aligns with their unique requirements.

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Trumpia is a multichannel solution that automates the communication process for individual and business needs. It extends advanced technological features along with enterprise-grade automation, integration and messaging capabilities.

Users can leverage it to coordinate deliveries, manage shipments, send alerts and provide one-on-one support. It helps engage customers and drive measurable results that support organizational growth. The mass texting feature assists in marketing and sending alerts to clients for both departments and industries. There’s a free trial that provides 100 emails and messages, one automated workflow and two data sets.
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$250 Monthly
Free Trial is unavailable →
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Tailored to your specific needs
$39 Monthly
Free Trial is available →
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Tailored to your specific needs
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Windows
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Android
Chromebook
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Chromebook
Cloud
On-Premise
Mobile
Cloud
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Mobile

Product Assistance

Documentation
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Email
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FAQ
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Knowledge Base
24/7 Live Support
Email
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Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhanced Communication: TextUs allows businesses to engage with clients and customers through direct, personalized text messaging, fostering stronger relationships and improving customer satisfaction.
  • Increased Response Rates: Text messaging typically sees higher open and response rates compared to emails, ensuring your messages are seen and acted upon promptly.
  • Time Efficiency: Automating routine communications with TextUs saves time for your team, allowing them to focus on more complex tasks and strategic initiatives.
  • Improved Customer Engagement: By reaching customers on a platform they frequently use, TextUs helps maintain ongoing dialogue and engagement, leading to better customer retention.
  • Seamless Integration: TextUs integrates with various CRM systems, streamlining workflows and ensuring that all customer interactions are logged and accessible in one place.
  • Scalable Communication: Whether you're a small business or a large enterprise, TextUs scales to meet your communication needs, supporting growth without compromising service quality.
  • Real-Time Conversations: Engage in real-time text conversations, allowing for immediate feedback and resolution of customer queries, enhancing the overall customer experience.
  • Cost-Effective Solution: Compared to traditional communication methods, TextUs offers a more affordable way to reach a large audience without sacrificing message quality or impact.
  • Enhanced Team Collaboration: With features like shared inboxes, teams can collaborate more effectively, ensuring consistent and coordinated communication efforts.
  • Data-Driven Insights: TextUs provides analytics on message performance, enabling businesses to refine their communication strategies based on real-world data.
  • Compliance and Security: TextUs ensures that all communications adhere to industry regulations, protecting both your business and your customers' data.
  • Personalized Customer Experience: Tailor messages to individual customer needs and preferences, enhancing the relevance and impact of your communications.
  • Flexibility and Mobility: Access TextUs from any device, allowing your team to manage communications on-the-go and ensuring no message goes unanswered.
  • Streamlined Recruitment Process: For staffing and recruitment firms, TextUs accelerates candidate engagement, reducing time-to-hire and improving candidate experience.
  • Brand Consistency: Maintain a consistent brand voice across all text communications, reinforcing brand identity and trust with every message sent.
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  • Under 9-Minute Support: Email, phone, text and ticket submission ensures support responses within nine minutes, even on holidays. 
  • Easy Onboarding: Extends professional onboarding supported by specialists along with access to live webinars and strategic implementation sessions. 
  • Dedicated Account Manager: Maximize ROI with the assistance of industry experts as account managers, who help with campaign functionality and outcomes. 
  • Expert Campaign Consulting: A dedicated text campaign consultation team helps find a solution for business objectives and assists in campaign management. 
  • Compliance Advice: A consultation team keeps campaigns in alignment with TCPA and CTIA policies to ensure compliance. 
  • Complete Lifecycle Engagement: Provides a complete cycle of messaging that covers collecting, nurturing, engaging, acting, sending feedback, extending support, and collecting reviews and insights. 
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  • Two-Way Messaging: Engage in real-time conversations with customers, allowing for immediate responses and interactive communication.
  • Message Templates: Create and save frequently used messages to streamline communication and ensure consistency across your team.
  • Group Messaging: Send messages to multiple recipients at once, making it easy to coordinate with teams or reach out to large customer segments.
  • Scheduled Messages: Plan and schedule messages to be sent at a later time, ensuring timely communication without manual intervention.
  • Analytics Dashboard: Access detailed metrics on message delivery, response rates, and engagement to measure the effectiveness of your campaigns.
  • CRM Integration: Seamlessly integrate with popular CRM systems like Salesforce, allowing for synchronized data and streamlined workflows.
  • Customizable Signatures: Add personalized signatures to your messages, enhancing professionalism and brand consistency.
  • Opt-Out Management: Automatically handle opt-out requests to ensure compliance with communication regulations and maintain customer trust.
  • Message Archiving: Store and retrieve past conversations easily, providing a comprehensive communication history for reference.
  • Mobile App: Access TextUs on the go with a mobile app, ensuring you can manage communications from anywhere.
  • Click-to-Text: Enable website visitors to initiate text conversations directly from your site, enhancing customer engagement and support.
  • Custom Fields: Use custom fields to personalize messages with specific customer information, making interactions more relevant and impactful.
  • Team Collaboration: Share conversations and collaborate with team members within the platform, ensuring cohesive and coordinated communication efforts.
  • Message Prioritization: Highlight and prioritize important messages to ensure critical communications are addressed promptly.
  • Compliance Tools: Utilize built-in tools to ensure your messaging practices adhere to industry regulations and standards.
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  • Multi-Channel Messaging: Send messages via SMS, email, and social media from a single platform, ensuring comprehensive reach.
  • Automation Workflows: Create complex automated campaigns with triggers and actions to streamline communication processes.
  • Dynamic Targeting: Use advanced segmentation tools to target specific audience groups based on behavior and preferences.
  • Two-Way Messaging: Engage in real-time conversations with customers, allowing for interactive communication and feedback.
  • Mobile Keywords: Utilize keywords to allow customers to easily opt-in to campaigns or request information via text.
  • Data Capture Forms: Design custom forms to collect valuable customer data directly through SMS or web links.
  • API Integration: Seamlessly integrate Trumpia with existing CRM and other business systems for enhanced functionality.
  • Drip Campaigns: Schedule a series of messages to be sent over time, nurturing leads and maintaining customer engagement.
  • Compliance Tools: Built-in features to help ensure campaigns adhere to regulations like TCPA and GDPR, protecting both business and customer.
  • Analytics and Reporting: Access detailed reports and analytics to measure campaign performance and optimize future strategies.
  • Survey and Voting: Conduct surveys and polls via SMS to gather customer opinions and insights efficiently.
  • Text-to-Screen: Display live text messages on screens during events, encouraging audience interaction and participation.
  • Mobile Coupons: Create and distribute digital coupons to drive sales and customer loyalty through mobile devices.
  • Message Personalization: Customize messages with dynamic fields to address recipients by name or other personal details.
  • Campaign Templates: Utilize pre-designed templates for quick and easy campaign setup, saving time and effort.
  • Opt-Out Management: Automatically handle opt-out requests to maintain a clean and compliant contact list.
  • Geo-Targeting: Send location-based messages to reach customers in specific geographic areas for targeted promotions.
  • Short Codes and Long Codes: Choose between short codes for mass messaging or long codes for personalized interactions.
  • Keyword Management: Easily manage and track multiple keywords for different campaigns to maximize engagement.
  • Customizable Alerts: Set up alerts for specific events or thresholds to stay informed about campaign performance in real-time.
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Product Ranking

#43

among all
SMS Marketing Software

#64

among all
SMS Marketing Software

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Analyst Rating Summary

77
83
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Contact Management
Message Customization
Reporting
Platform Capabilities
Campaign Management
Campaign Management
Integration and Extensibility
Message Customization
Platform Capabilities
Reporting

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

TextUs
Trumpia
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Campaign Management Contact Management Message Customization Platform Capabilities Reporting 96 100 100 97 100 100 97 100 100 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

86%
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User Sentiment Summary

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Great User Sentiment 161 reviews
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85%
of users recommend this product

Trumpia has a 'great' User Satisfaction Rating of 85% when considering 161 user reviews from 4 recognized software review sites.

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4.2 (44)
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4.28 (64)
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4.3 (52)
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3.9 (1)

Awards

No awards.

SelectHub research analysts have evaluated Trumpia and concluded it deserves the award for the Best Overall SMS Marketing Software available today and earns best-in-class honors for Integration and Extensibility.

Analysts' Pick Award
Integration and Extensibility Award

Synopsis of User Ratings and Reviews

Fast and Efficient: Enables rapid communication and responses, surpassing email in speed.
Seamless Integrations: Connects with popular ATS and CRM platforms like JobDiva and HubSpot, streamlining workflows.
User-Friendly Interface: Offers an intuitive design that's easy to navigate, making it suitable for businesses of all sizes.
Customizable Solutions: Provides options for white-labeling and tailoring the platform to specific business needs.
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Easy Setup: Trumpia is widely recognized for its user-friendly interface and straightforward setup process, allowing businesses to quickly start sending messages without a steep learning curve.
Powerful Automation: The platform shines with its automation capabilities, enabling businesses to automate workflows, send drip campaigns based on behavior triggers, and streamline communication.
Solid Integrations: Trumpia seamlessly integrates with popular business tools like Salesforce, HubSpot, and Zapier, allowing for efficient data synchronization and streamlined operations.
Effective Customer Engagement: Users praise Trumpia for its effectiveness in improving customer engagement through personalized messaging, targeted campaigns, and features like SMS surveys for gathering feedback.
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Limited Texting Features: Users have expressed frustration with the texting functionality being somewhat restricted, lacking some advanced features they need.
Software Glitches: Occasional software glitches have been reported, which can disrupt workflows and cause frustration for users.
Slow Loading Times: Some users have reported experiencing slow loading times within the platform, impacting their productivity and user experience.
Number-Related Issues: There have been mentions of problems related to phone numbers, potentially affecting message delivery or user setup.
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Pricing for Scalability: While the starting price point is attractive, scaling up to access advanced features can become expensive, especially for smaller businesses with limited budgets.
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How do you spell "faster sales cycle" in two words? TextUs. Users praise TextUs for its speed and efficiency, allowing for quicker responses than traditional phone calls, which is crucial in today's fast-paced business world. The platform's ability to centralize contact management and conversations is also highlighted, streamlining internal communications and SMS marketing campaigns for greater organization and efficiency. Users particularly appreciate its integration capabilities with popular tools like JobDiva and Greenhouse, simplifying workflows and boosting productivity for recruiters.However, some users desire more diverse features and more comprehensive customer support. For example, one user expressed frustration with the character limit on text blasts, especially when personalization takes up valuable space. Another user pointed out the lack of multiple inboxes or folders, making organizing messages difficult. These limitations suggest that while TextUs excels in its core functionality, it could benefit from expanding its feature set and support services to cater to a wider range of user needs and preferences.In conclusion, TextUs is best suited for sales, recruiting, and customer service teams prioritizing speed and efficiency in their communication. Its strengths lie in its fast response times, centralized communication management, and seamless integrations, making it a valuable asset for businesses aiming to accelerate their sales and hiring processes. However, its limited features and customer support might pose challenges for businesses requiring more comprehensive solutions.

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Screenshots

Top Alternatives in SMS Marketing Software

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Trumpia

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