Textedly vs Text Request

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Our analysts compared Textedly vs Text Request based on data from our 400+ point analysis of SMS Marketing Software, user reviews and our own crowdsourced data from our free software selection platform.

Text Request Software Tool

Product Basics

Textedly is a robust SMS marketing software designed to streamline communication through text messaging. It excels in managing tasks such as sending bulk SMS, automating responses, and tracking campaign performance. This platform is particularly well-suited for businesses in retail, hospitality, healthcare, and education, where timely and direct communication with customers or clients is crucial.

One of the standout benefits of Textedly is its user-friendly interface, which simplifies the process of creating and managing SMS campaigns. Popular features include scheduled messaging, keyword management, and detailed analytics, which provide valuable insights into campaign effectiveness. Users appreciate the platform's reliability and ease of use, often highlighting its ability to handle large volumes of messages without compromising performance.

Pricing for Textedly varies based on the number of messages sent, with options to pay monthly or annually. For specific pricing details, it is recommended to contact SelectHub for a tailored quote. Compared to similar products, Textedly is praised for its comprehensive feature set and exceptional customer support, making it a preferred choice for businesses seeking efficient SMS marketing solutions.

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Text Request is a robust software solution designed to streamline business text messaging, enabling organizations to manage customer communications efficiently. It is particularly well-suited for industries such as retail, healthcare, automotive, and service-based businesses where timely and effective communication is crucial. The platform offers unique benefits like high open rates, improved customer engagement, and seamless integration with existing CRM systems.

Popular features include mass texting, scheduled messages, and two-way communication, which allow businesses to maintain a personal touch while managing large volumes of messages. Users appreciate its user-friendly interface and reliable performance, often highlighting its ability to enhance customer service and operational efficiency.

Pricing details for Text Request are not readily available, so it is recommended to contact SelectHub for a tailored quote based on specific needs. This ensures that businesses receive a pricing plan that aligns with their unique requirements and budget.

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Product Insights

  • Increased Engagement: Textedly allows businesses to reach customers directly on their mobile devices, leading to higher open and response rates compared to email marketing.
  • Cost-Effective Communication: With affordable pricing plans, Textedly provides a budget-friendly solution for businesses to communicate with large audiences without breaking the bank.
  • Instant Delivery: Messages sent through Textedly are delivered almost instantaneously, ensuring timely communication for promotions, alerts, or updates.
  • High Conversion Rates: SMS marketing through Textedly often results in higher conversion rates due to the personal and direct nature of text messages.
  • Easy Integration: Textedly can be easily integrated with existing CRM systems, allowing for seamless data management and customer interaction.
  • Personalized Messaging: Businesses can tailor messages to individual customers, enhancing the customer experience and fostering loyalty.
  • Scalable Solutions: Whether you're a small business or a large corporation, Textedly offers scalable solutions to meet your growing communication needs.
  • Compliance and Security: Textedly ensures compliance with regulations such as TCPA, protecting businesses from legal issues while safeguarding customer data.
  • Analytics and Reporting: Gain insights into campaign performance with detailed analytics, helping businesses refine strategies and improve outcomes.
  • Automated Campaigns: Textedly's automation features allow businesses to schedule messages and set up drip campaigns, saving time and effort.
  • Customer Support: Textedly provides reliable customer support to assist businesses in maximizing the effectiveness of their SMS marketing efforts.
  • Wide Reach: With the ability to send messages to any mobile device, Textedly helps businesses expand their reach and connect with a broader audience.
  • Opt-In Management: Easily manage subscriber lists and ensure compliance with opt-in requirements, maintaining a healthy and engaged audience.
  • Two-Way Communication: Textedly supports two-way messaging, enabling businesses to engage in meaningful conversations with their customers.
  • Brand Visibility: By maintaining regular contact through SMS, businesses can enhance brand visibility and keep their brand top-of-mind for customers.
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  • Improved Customer Engagement: Text Request allows businesses to communicate with customers in real-time, fostering stronger relationships and higher engagement rates.
  • Increased Response Rates: Text messaging boasts significantly higher open and response rates compared to emails, ensuring your messages are seen and acted upon promptly.
  • Enhanced Customer Satisfaction: Quick and convenient text communication can resolve customer queries faster, leading to higher satisfaction and loyalty.
  • Streamlined Operations: Automating appointment reminders, confirmations, and follow-ups reduces manual workload and minimizes no-shows.
  • Cost-Effective Communication: Text messaging is a cost-efficient way to reach a large audience without the expenses associated with traditional marketing channels.
  • Better Lead Conversion: Immediate follow-ups via text can capture leads at their peak interest, improving conversion rates.
  • Personalized Customer Experience: Tailored messages based on customer data create a more personalized and relevant interaction, enhancing the overall experience.
  • Scalable Communication: Text Request can handle high volumes of messages, making it suitable for businesses of all sizes, from small enterprises to large corporations.
  • Improved Team Coordination: Internal messaging features help teams stay connected and coordinated, ensuring seamless operations and better service delivery.
  • Data-Driven Insights: Analytics and reporting tools provide valuable insights into customer behavior and campaign performance, enabling data-driven decision-making.
  • Compliance and Security: Text Request ensures compliance with industry regulations and provides secure communication channels, protecting customer data and business integrity.
  • Enhanced Marketing Campaigns: Text messaging can be integrated into marketing strategies to promote products, services, and special offers effectively.
  • Convenient Customer Feedback: Collecting feedback via text is quick and easy for customers, providing businesses with actionable insights to improve their offerings.
  • Seamless Integration: Text Request integrates with various CRM and business tools, ensuring a cohesive workflow and maximizing the utility of existing systems.
  • 24/7 Availability: Automated responses and scheduled messages ensure that customer communication can continue even outside of regular business hours.
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  • Mass Text Messaging: Send bulk SMS messages to thousands of recipients simultaneously, ensuring your message reaches a wide audience quickly.
  • Scheduled Messaging: Plan and schedule your text messages in advance, allowing for timely communication without manual intervention.
  • Two-Way Messaging: Engage in real-time conversations with your customers, fostering interactive communication and immediate feedback.
  • Custom Keywords: Create unique keywords that customers can text to your number to join your messaging list or receive specific information.
  • Analytics and Reporting: Access detailed reports on message delivery, open rates, and customer responses to measure the effectiveness of your campaigns.
  • Autoresponders: Set up automatic replies to incoming messages, ensuring prompt responses and maintaining customer engagement.
  • Contact Management: Organize and segment your contact lists for targeted messaging, improving the relevance and impact of your communications.
  • API Integration: Integrate Textedly with your existing software systems through a robust API, enabling seamless data exchange and automation.
  • Mobile App: Manage your SMS marketing campaigns on the go with the Textedly mobile app, available for both iOS and Android devices.
  • Customizable Templates: Use pre-designed message templates or create your own, ensuring consistent and professional communication.
  • Compliance Tools: Utilize built-in features to ensure your SMS marketing efforts comply with regulations such as TCPA and GDPR.
  • Short Codes and Long Codes: Choose between short codes for high-volume messaging or long codes for more personalized communication.
  • Opt-In/Opt-Out Management: Easily manage subscriber preferences and ensure compliance with opt-in and opt-out requests.
  • Multimedia Messaging Service (MMS): Send images, videos, and other multimedia content to enhance your text messages and engage your audience visually.
  • Drip Campaigns: Automate a series of messages to be sent over time, nurturing leads and maintaining customer engagement.
  • Link Tracking: Track the performance of links included in your messages to understand customer behavior and campaign effectiveness.
  • Dedicated Support: Access a dedicated support team for assistance with any technical issues or questions about your SMS marketing campaigns.
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  • Two-Way Messaging: Engage in real-time conversations with customers, allowing for immediate responses and interactive communication.
  • Group Messaging: Send messages to multiple recipients simultaneously, ideal for announcements or updates to a large audience.
  • Scheduled Messages: Plan and automate your text messages to be sent at a future date and time, ensuring timely communication without manual intervention.
  • Text-to-Pay: Facilitate secure payments directly through text messages, streamlining the transaction process for both businesses and customers.
  • Customizable Templates: Create and save message templates for frequently sent texts, enhancing efficiency and consistency in communication.
  • Contact Management: Organize and manage your contacts with ease, including importing and exporting contact lists for seamless integration.
  • Analytics and Reporting: Access detailed reports and analytics on message performance, helping you measure engagement and optimize your strategy.
  • Keyword Responses: Set up automated responses based on specific keywords, providing instant information or directing customers to the appropriate resources.
  • API Integration: Integrate Text Request with your existing systems and applications through robust API support, ensuring a cohesive workflow.
  • Multi-User Access: Allow multiple team members to access and manage the messaging platform, with customizable permissions and roles.
  • Message Archiving: Store and retrieve past messages easily, ensuring compliance and maintaining a record of all communications.
  • Opt-Out Management: Automatically handle opt-out requests to maintain compliance with regulations and respect customer preferences.
  • Mobile App: Access and manage your text messaging platform on the go with a dedicated mobile app, ensuring flexibility and convenience.
  • Click-to-Text: Enable customers to initiate text conversations directly from your website or email, enhancing accessibility and engagement.
  • Custom Signatures: Add personalized signatures to your messages, reinforcing your brand identity and professionalism.
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Product Ranking

#34

among all
SMS Marketing Software

#41

among all
SMS Marketing Software

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Analyst Rating Summary

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Campaign Management
Platform Capabilities
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Message Customization
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Campaign Management Contact Management Message Customization Platform Capabilities Reporting 100 80 96 100 100 100 80 100 80 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 673 reviews
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92%
of users recommend this product

Textedly has a 'excellent' User Satisfaction Rating of 92% when considering 673 user reviews from 2 recognized software review sites.

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4.59 (335)
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4.6 (338)
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Awards

Textedly stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

User-Friendly Interface: Textedly is praised for its intuitive design, making it easy for users to navigate and execute SMS marketing campaigns without a steep learning curve.
Cost-Effective Solution: Users consistently highlight Textedly's affordability, particularly its low per-message rates, making it a budget-friendly choice for businesses.
Effective Basic Functionalities: Textedly excels in providing essential SMS marketing features, such as efficiently building subscriber lists and sending bulk messages, which are fundamental for reaching a wider audience.
Automated Features: Users appreciate the platform's ability to automate tasks, streamlining their workflow and increasing efficiency in managing campaigns.
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Improved Customer Service: Customers can get quick answers and support via text, leading to higher satisfaction.
Increased Efficiency: Businesses can handle more inquiries simultaneously via text than phone calls, boosting team productivity.
Better Review Management: The platform makes it easy to collect customer feedback and manage online reviews, which can improve a business's online reputation.
Seamless Integrations: Text Request integrates with existing business software, streamlining workflows and reducing manual effort.
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###= cons:
Limited Features: Textedly lacks some advanced features offered by competitors, making it less suitable for businesses with complex SMS marketing needs.
Limited Knowledge Base: Users seeking extensive support documentation might find Textedly's knowledge base to be limited compared to other platforms.
No Mobile App: Textedly currently lacks a mobile app, which can be inconvenient for users who prefer managing their campaigns on the go.
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Limited Media Support: While Text Request excels at text-based communication, it may lack comprehensive support for multimedia messaging like images or videos, potentially hindering engaging marketing campaigns.
Potential Cost Factor: Depending on the chosen subscription plan and volume of messages, Text Request's pricing could pose a barrier for smaller businesses or those with tight budgets.
Reliance on Text Message Marketing: Over-reliance on text messaging as the primary communication channel might alienate customers who prefer alternative communication methods.
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Is Textedly really all it's texted up to be? User reviews from the past year suggest that Textedly is a breath of fresh air for businesses seeking a straightforward and budget-friendly SMS marketing solution. Users rave about its user-friendly interface, making it a breeze to create subscriber lists and send messages, whether to individuals or groups. This simplicity, coupled with its competitive pricing, makes it a popular choice for businesses with basic texting needs. Users specifically praise its affordability, highlighting its low per-message rates, which are some of the lowest in the market. However, no platform is without its drawbacks. The lack of a mobile app is a notable shortcoming, limiting users' ability to manage campaigns on the go. Additionally, while the available content is clear and helpful, the knowledge base is not as extensive as some competitors, potentially leaving users with unanswered questions. Despite these limitations, Textedly shines in its core functionality, providing a reliable and easy-to-use platform for basic SMS marketing needs. Its affordability, combined with its user-friendly design, makes it a compelling option for businesses, especially smaller enterprises or those new to SMS marketing, looking for a cost-effective way to connect with their audience via text message.

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Can I text you a summary of Text Request reviews? Text Request's business text messaging software garners largely favorable feedback from users, who praise its user-friendliness and positive impact on customer engagement and operational streamlining. Users appreciate features like SMS chat for customer interactions, bulk messaging capabilities, and seamless integration with existing software. The platform is particularly commended for its value in customer service and appointment scheduling, with many businesses adopting it to transition from traditional phone calls, resulting in time savings and enhanced customer experiences. Users highlight Text Request's intuitive design and robust features as major strengths, drawing comparisons to platforms like Zipwhip, with many finding Text Request to be a superior alternative. The software's ease of implementation and use, along with its comprehensive functionality, make it a popular choice. However, some users point out the absence of a desktop application or a dedicated mobile app as potential drawbacks. One user mentioned a temporary malfunction, but the issue was resolved swiftly by Text Request, minimizing disruption. Text Request's Chrome extension receives accolades for its ability to streamline workflows and enhance productivity. Users value the convenience of sending and receiving texts directly from their web browsers, eliminating the need to switch between devices or applications. This feature is particularly beneficial for businesses that heavily rely on text communication. Text Request appears best suited for businesses of all sizes seeking to elevate their customer interactions and streamline operations through efficient text messaging. Its user-friendly interface, robust features, and seamless integrations make it a valuable tool for managing customer service, scheduling appointments, and sending timely reminders, ultimately enhancing customer satisfaction and operational efficiency.

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