Home > SMS Marketing Software > Text Request > Text Request vs Trumpia

Text Request vs Trumpia

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Our analysts compared Text Request vs Trumpia based on data from our 400+ point analysis of SMS Marketing Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Text Request Software Tool
Trumpia Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

73 Detailed Analysis

User Sentiment

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( Reviews)

Analyst Rating

83 Detailed Analysis

User Sentiment

Great User Sentiment (161 Reviews)

Text Request is a robust software solution designed to streamline business text messaging, enabling organizations to manage customer communications efficiently. It is particularly well-suited for industries such as retail, healthcare, automotive, and service-based businesses where timely and effective communication is crucial. The platform offers unique benefits like high open rates, improved customer engagement, and seamless integration with existing CRM systems.

Popular features include mass texting, scheduled messages, and two-way communication, which allow businesses to maintain a personal touch while managing large volumes of messages. Users appreciate its user-friendly interface and reliable performance, often highlighting its ability to enhance customer service and operational efficiency.

Pricing details for Text Request are not readily available, so it is recommended to contact SelectHub for a tailored quote based on specific needs. This ensures that businesses receive a pricing plan that aligns with their unique requirements and budget.

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Trumpia is a multichannel solution that automates the communication process for individual and business needs. It extends advanced technological features along with enterprise-grade automation, integration and messaging capabilities.

Users can leverage it to coordinate deliveries, manage shipments, send alerts and provide one-on-one support. It helps engage customers and drive measurable results that support organizational growth. The mass texting feature assists in marketing and sending alerts to clients for both departments and industries. There’s a free trial that provides 100 emails and messages, one automated workflow and two data sets.
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$59 Monthly
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Tailored to your specific needs
$39 Monthly
Free Trial is available →
Get a free price quote
Tailored to your specific needs
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Product Assistance

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Product Insights

  • Improved Customer Engagement: Text Request allows businesses to communicate with customers in real-time, fostering stronger relationships and higher engagement rates.
  • Increased Response Rates: Text messaging boasts significantly higher open and response rates compared to emails, ensuring your messages are seen and acted upon promptly.
  • Enhanced Customer Satisfaction: Quick and convenient text communication can resolve customer queries faster, leading to higher satisfaction and loyalty.
  • Streamlined Operations: Automating appointment reminders, confirmations, and follow-ups reduces manual workload and minimizes no-shows.
  • Cost-Effective Communication: Text messaging is a cost-efficient way to reach a large audience without the expenses associated with traditional marketing channels.
  • Better Lead Conversion: Immediate follow-ups via text can capture leads at their peak interest, improving conversion rates.
  • Personalized Customer Experience: Tailored messages based on customer data create a more personalized and relevant interaction, enhancing the overall experience.
  • Scalable Communication: Text Request can handle high volumes of messages, making it suitable for businesses of all sizes, from small enterprises to large corporations.
  • Improved Team Coordination: Internal messaging features help teams stay connected and coordinated, ensuring seamless operations and better service delivery.
  • Data-Driven Insights: Analytics and reporting tools provide valuable insights into customer behavior and campaign performance, enabling data-driven decision-making.
  • Compliance and Security: Text Request ensures compliance with industry regulations and provides secure communication channels, protecting customer data and business integrity.
  • Enhanced Marketing Campaigns: Text messaging can be integrated into marketing strategies to promote products, services, and special offers effectively.
  • Convenient Customer Feedback: Collecting feedback via text is quick and easy for customers, providing businesses with actionable insights to improve their offerings.
  • Seamless Integration: Text Request integrates with various CRM and business tools, ensuring a cohesive workflow and maximizing the utility of existing systems.
  • 24/7 Availability: Automated responses and scheduled messages ensure that customer communication can continue even outside of regular business hours.
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  • Under 9-Minute Support: Email, phone, text and ticket submission ensures support responses within nine minutes, even on holidays. 
  • Easy Onboarding: Extends professional onboarding supported by specialists along with access to live webinars and strategic implementation sessions. 
  • Dedicated Account Manager: Maximize ROI with the assistance of industry experts as account managers, who help with campaign functionality and outcomes. 
  • Expert Campaign Consulting: A dedicated text campaign consultation team helps find a solution for business objectives and assists in campaign management. 
  • Compliance Advice: A consultation team keeps campaigns in alignment with TCPA and CTIA policies to ensure compliance. 
  • Complete Lifecycle Engagement: Provides a complete cycle of messaging that covers collecting, nurturing, engaging, acting, sending feedback, extending support, and collecting reviews and insights. 
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  • Two-Way Messaging: Engage in real-time conversations with customers, allowing for immediate responses and interactive communication.
  • Group Messaging: Send messages to multiple recipients simultaneously, ideal for announcements or updates to a large audience.
  • Scheduled Messages: Plan and automate your text messages to be sent at a future date and time, ensuring timely communication without manual intervention.
  • Text-to-Pay: Facilitate secure payments directly through text messages, streamlining the transaction process for both businesses and customers.
  • Customizable Templates: Create and save message templates for frequently sent texts, enhancing efficiency and consistency in communication.
  • Contact Management: Organize and manage your contacts with ease, including importing and exporting contact lists for seamless integration.
  • Analytics and Reporting: Access detailed reports and analytics on message performance, helping you measure engagement and optimize your strategy.
  • Keyword Responses: Set up automated responses based on specific keywords, providing instant information or directing customers to the appropriate resources.
  • API Integration: Integrate Text Request with your existing systems and applications through robust API support, ensuring a cohesive workflow.
  • Multi-User Access: Allow multiple team members to access and manage the messaging platform, with customizable permissions and roles.
  • Message Archiving: Store and retrieve past messages easily, ensuring compliance and maintaining a record of all communications.
  • Opt-Out Management: Automatically handle opt-out requests to maintain compliance with regulations and respect customer preferences.
  • Mobile App: Access and manage your text messaging platform on the go with a dedicated mobile app, ensuring flexibility and convenience.
  • Click-to-Text: Enable customers to initiate text conversations directly from your website or email, enhancing accessibility and engagement.
  • Custom Signatures: Add personalized signatures to your messages, reinforcing your brand identity and professionalism.
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  • Multi-Channel Messaging: Send messages via SMS, email, and social media from a single platform, ensuring comprehensive reach.
  • Automation Workflows: Create complex automated campaigns with triggers and actions to streamline communication processes.
  • Dynamic Targeting: Use advanced segmentation tools to target specific audience groups based on behavior and preferences.
  • Two-Way Messaging: Engage in real-time conversations with customers, allowing for interactive communication and feedback.
  • Mobile Keywords: Utilize keywords to allow customers to easily opt-in to campaigns or request information via text.
  • Data Capture Forms: Design custom forms to collect valuable customer data directly through SMS or web links.
  • API Integration: Seamlessly integrate Trumpia with existing CRM and other business systems for enhanced functionality.
  • Drip Campaigns: Schedule a series of messages to be sent over time, nurturing leads and maintaining customer engagement.
  • Compliance Tools: Built-in features to help ensure campaigns adhere to regulations like TCPA and GDPR, protecting both business and customer.
  • Analytics and Reporting: Access detailed reports and analytics to measure campaign performance and optimize future strategies.
  • Survey and Voting: Conduct surveys and polls via SMS to gather customer opinions and insights efficiently.
  • Text-to-Screen: Display live text messages on screens during events, encouraging audience interaction and participation.
  • Mobile Coupons: Create and distribute digital coupons to drive sales and customer loyalty through mobile devices.
  • Message Personalization: Customize messages with dynamic fields to address recipients by name or other personal details.
  • Campaign Templates: Utilize pre-designed templates for quick and easy campaign setup, saving time and effort.
  • Opt-Out Management: Automatically handle opt-out requests to maintain a clean and compliant contact list.
  • Geo-Targeting: Send location-based messages to reach customers in specific geographic areas for targeted promotions.
  • Short Codes and Long Codes: Choose between short codes for mass messaging or long codes for personalized interactions.
  • Keyword Management: Easily manage and track multiple keywords for different campaigns to maximize engagement.
  • Customizable Alerts: Set up alerts for specific events or thresholds to stay informed about campaign performance in real-time.
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Product Ranking

#41

among all
SMS Marketing Software

#64

among all
SMS Marketing Software

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Analyst Rating Summary

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Campaign Management
Message Customization
Reporting
Campaign Management
Integration and Extensibility
Message Customization
Platform Capabilities
Reporting

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Trumpia
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Campaign Management Contact Management Message Customization Platform Capabilities Reporting 100 80 100 80 100 100 97 100 100 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

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Great User Sentiment 161 reviews
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85%
of users recommend this product

Trumpia has a 'great' User Satisfaction Rating of 85% when considering 161 user reviews from 4 recognized software review sites.

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4.2 (44)
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4.28 (64)
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4.3 (52)
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3.9 (1)

Awards

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SelectHub research analysts have evaluated Trumpia and concluded it deserves the award for the Best Overall SMS Marketing Software available today and earns best-in-class honors for Integration and Extensibility.

Analysts' Pick Award
Integration and Extensibility Award

Synopsis of User Ratings and Reviews

Improved Customer Service: Customers can get quick answers and support via text, leading to higher satisfaction.
Increased Efficiency: Businesses can handle more inquiries simultaneously via text than phone calls, boosting team productivity.
Better Review Management: The platform makes it easy to collect customer feedback and manage online reviews, which can improve a business's online reputation.
Seamless Integrations: Text Request integrates with existing business software, streamlining workflows and reducing manual effort.
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Easy Setup: Trumpia is widely recognized for its user-friendly interface and straightforward setup process, allowing businesses to quickly start sending messages without a steep learning curve.
Powerful Automation: The platform shines with its automation capabilities, enabling businesses to automate workflows, send drip campaigns based on behavior triggers, and streamline communication.
Solid Integrations: Trumpia seamlessly integrates with popular business tools like Salesforce, HubSpot, and Zapier, allowing for efficient data synchronization and streamlined operations.
Effective Customer Engagement: Users praise Trumpia for its effectiveness in improving customer engagement through personalized messaging, targeted campaigns, and features like SMS surveys for gathering feedback.
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Limited Media Support: While Text Request excels at text-based communication, it may lack comprehensive support for multimedia messaging like images or videos, potentially hindering engaging marketing campaigns.
Potential Cost Factor: Depending on the chosen subscription plan and volume of messages, Text Request's pricing could pose a barrier for smaller businesses or those with tight budgets.
Reliance on Text Message Marketing: Over-reliance on text messaging as the primary communication channel might alienate customers who prefer alternative communication methods.
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Pricing for Scalability: While the starting price point is attractive, scaling up to access advanced features can become expensive, especially for smaller businesses with limited budgets.
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Can I text you a summary of Text Request reviews? Text Request's business text messaging software garners largely favorable feedback from users, who praise its user-friendliness and positive impact on customer engagement and operational streamlining. Users appreciate features like SMS chat for customer interactions, bulk messaging capabilities, and seamless integration with existing software. The platform is particularly commended for its value in customer service and appointment scheduling, with many businesses adopting it to transition from traditional phone calls, resulting in time savings and enhanced customer experiences. Users highlight Text Request's intuitive design and robust features as major strengths, drawing comparisons to platforms like Zipwhip, with many finding Text Request to be a superior alternative. The software's ease of implementation and use, along with its comprehensive functionality, make it a popular choice. However, some users point out the absence of a desktop application or a dedicated mobile app as potential drawbacks. One user mentioned a temporary malfunction, but the issue was resolved swiftly by Text Request, minimizing disruption. Text Request's Chrome extension receives accolades for its ability to streamline workflows and enhance productivity. Users value the convenience of sending and receiving texts directly from their web browsers, eliminating the need to switch between devices or applications. This feature is particularly beneficial for businesses that heavily rely on text communication. Text Request appears best suited for businesses of all sizes seeking to elevate their customer interactions and streamline operations through efficient text messaging. Its user-friendly interface, robust features, and seamless integrations make it a valuable tool for managing customer service, scheduling appointments, and sending timely reminders, ultimately enhancing customer satisfaction and operational efficiency.

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Screenshots

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