Scratchpad vs Gong

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Our analysts compared Scratchpad vs Gong based on data from our 400+ point analysis of Sales Acceleration Software, user reviews and our own crowdsourced data from our free software selection platform.

Scratchpad Software Tool

Product Basics

Scratchpad is a sophisticated software solution designed to enhance sales productivity by streamlining task management, note-taking, and data entry processes. It is particularly well-suited for sales professionals and teams within industries such as technology, finance, and healthcare, where efficient sales operations are crucial. The software integrates seamlessly with CRM systems, allowing users to update records, manage pipelines, and track activities without switching between multiple platforms.

One of the standout benefits of Scratchpad is its ability to significantly reduce the time spent on administrative tasks, thereby allowing sales teams to focus more on selling. Popular features include a user-friendly interface, real-time collaboration tools, and robust data synchronization capabilities. Users often praise its intuitive design and the ease with which it can be incorporated into daily workflows.

Compared to similar products, Scratchpad is frequently highlighted for its simplicity and effectiveness in boosting sales productivity. Pricing details are not readily available, so it is recommended to contact SelectHub for a tailored quote based on specific needs.

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Gong is a revenue intelligence solution that helps capture customer interactions across web, calls, emails and other communication methods. It facilitates better decision-making for revenue strategy by offering real-time insights and analytics based on sales conversions. Its other major attributes include deal intelligence, integrations, people intelligence, field sales and market intelligence.
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$19/User, Monthly, Freemium
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Tailored to your specific needs
$1,600/User, Annually
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Increased Efficiency: Scratchpad streamlines the process of updating Salesforce, allowing sales reps to spend more time selling and less time on data entry.
  • Enhanced Collaboration: Teams can easily share notes and updates, ensuring everyone is on the same page and reducing miscommunication.
  • Real-Time Data Access: Sales reps can access and update their Salesforce data in real-time, leading to more accurate forecasting and decision-making.
  • Improved Data Accuracy: By reducing manual entry errors, Scratchpad helps maintain cleaner and more reliable data in Salesforce.
  • Customizable Workflows: Users can tailor Scratchpad to fit their specific sales processes, enhancing productivity and user satisfaction.
  • Seamless Integration: Scratchpad integrates smoothly with Salesforce, ensuring that all updates are synchronized without additional steps.
  • Time-Saving Templates: Pre-built templates for common tasks help sales reps quickly complete their updates, saving valuable time.
  • Enhanced Focus: By minimizing the need to switch between multiple tools, Scratchpad helps sales reps stay focused on their core activities.
  • Better Task Management: Scratchpad allows users to organize and prioritize their tasks effectively, ensuring that important activities are not overlooked.
  • Increased Sales Productivity: With more streamlined processes and less administrative burden, sales teams can achieve higher productivity and close more deals.
  • Intuitive User Interface: The user-friendly design of Scratchpad makes it easy for sales reps to adopt and use, reducing the learning curve and increasing adoption rates.
  • Enhanced Mobility: Sales reps can update their Salesforce data from anywhere, whether they are in the office or on the go, ensuring continuous productivity.
  • Actionable Insights: Scratchpad provides valuable insights into sales activities and performance, helping managers make informed decisions and optimize strategies.
  • Reduced Administrative Overhead: By automating routine tasks, Scratchpad frees up time for sales reps to focus on high-value activities, reducing overall administrative workload.
  • Scalable Solution: Scratchpad can grow with your business, accommodating the needs of both small teams and large enterprises without compromising performance.
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  • Enhance Security: Combine enterprise-grade features such as GDPR, application security, a data center and network security, and more with comprehensive audits of applications, networks and systems to protect customer data. 
  • Increase Transparency: Drive efficient decision-making across business through deal, market and people intelligence and get unprecedented visibility of customer desires. 
  • Recover Losses: Bring together all the interactions across deals in a single view and quickly understand pipeline health to prevent sales from going south.  
  • Develop Skills: Take advantage of all the coaching opportunities by getting full visibility into sales behaviors and deal-closing skills. Train new hires and access sales readiness, while reducing burden on internal employees.  
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  • Unified Workspace: Consolidates all sales tools and data into a single, intuitive interface, reducing the need to switch between multiple applications.
  • Real-Time Data Sync: Automatically synchronizes with Salesforce, ensuring that all updates and changes are reflected instantly across platforms.
  • Customizable Views: Allows users to create personalized views and layouts tailored to their specific workflow and preferences.
  • Inline Editing: Enables direct editing of Salesforce fields within Scratchpad, streamlining the data entry process and minimizing errors.
  • Task Management: Integrates task tracking and management features, helping sales professionals stay organized and prioritize their activities effectively.
  • Pipeline Management: Provides a clear and detailed overview of the sales pipeline, facilitating better forecasting and decision-making.
  • Collaboration Tools: Includes features for team collaboration, such as shared notes and comments, to enhance communication and coordination.
  • Activity Logging: Automatically logs sales activities, such as calls and emails, ensuring accurate tracking and reporting.
  • Custom Fields: Supports the creation of custom fields to capture unique data points relevant to the sales process.
  • Integration with Email and Calendar: Syncs with email and calendar applications, allowing users to manage their communications and schedules seamlessly within Scratchpad.
  • Advanced Search: Offers powerful search capabilities to quickly locate specific records, notes, or tasks.
  • Mobile Accessibility: Provides a mobile-friendly interface, enabling sales professionals to access and update their data on the go.
  • Security and Compliance: Ensures data security and compliance with industry standards, protecting sensitive sales information.
  • Analytics and Reporting: Includes robust analytics and reporting tools to generate insights and track performance metrics.
  • Onboarding and Support: Offers comprehensive onboarding resources and ongoing support to help users maximize the value of the software.
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  • Deal Intelligence: See every interaction across individual deals in a single and unfiltered view to understand pipeline health and stop decreasing sales. Identify risks with the help of AI and increase close rates. Collaborate with the whole team on a deal to ensure an efficient handoff after sale. Get access to the knowledge transfer at scale and keep the entire group updated on the latest transaction. 
  • People Intelligence: Analyze the top performer’s unique skills and capabilities and level up the entire team’s selling skills. Get real-time visibility into manager and sales rep activity and extract hard data on the team’s performances vs. industry benchmarks to provide personalized coaching to agents. 
  • Market Intelligence: Get close to the market and buyers by capturing all interactions and delivering insights into best and worst practices. Capture the customer’s voice and words and understand what they think about the product. 
  • Security: Keep client data private and reduce the chances of information breach with SOC2 Type II compliance that provides a third-party attestation report covering availability, security, privacy and confidentiality. 
  • Integrations: Connect the product’s revenue intelligence platform seamlessly to the organization’s current systems. 
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Product Ranking

#48

among all
Sales Acceleration Software

#61

among all
Sales Acceleration Software

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Analyst Rating Summary

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Sales Analytics and Reporting
Opportunity Management
Customer Relationship Management
Sales Training and Onboarding
Security
Integrations
Opportunity Management
Sales Analytics and Reporting

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Scratchpad
Gong
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Customer Relationship Management Document Management Lead Management Opportunity Management Platform Capabilities Sales Analytics And Reporting Sales Automation Sales Collaboration Sales Compensation Sales Training And Onboarding 91 67 68 93 50 95 45 28 33 78 54 34 25 96 63 95 89 57 45 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

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Excellent User Sentiment 3770 reviews
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94%
of users recommend this product

Gong has a 'excellent' User Satisfaction Rating of 94% when considering 3770 user reviews from 5 recognized software review sites.

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4.7 (2779)
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4.82 (465)
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4.8 (394)
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4.9 (22)
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4.6 (110)

Awards

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SelectHub research analysts have evaluated Gong and concluded it earns best-in-class honors for Security. Gong stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Security Award

Synopsis of User Ratings and Reviews

Improved Salesforce Usability: Salesforce users find Scratchpad makes Salesforce faster and easier to use for everyday tasks.
Better Pipeline Visibility: Sales teams can more easily track and manage their sales pipelines, leading to more informed decision-making.
Streamlined Sales Processes: Scratchpad helps eliminate manual data entry and automates key sales tasks, freeing up reps to focus on selling.
Enhanced CRM Hygiene: The platform makes it easier for sales reps to keep CRM data accurate and up-to-date, leading to better reporting and forecasting.
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Ease of Use: 94.44% of customers say that it's easy to use and offers an intuitive platform.
Integrations: About 75% of users are really happy with the product’s ability to integrate with existing and new applications.
Customer Service: According to 100% of users, the product’s customer service is reliable and capable of resolving issues quickly.
Learning and Development: According to 100% of reviewers, the tool facilitates new employee onboarding with a comprehensive summary of experiences and call recordings of managers and existing employees. The automatic note-taking function helps employees stay focused on the call and not on taking notes on the side.
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Limited Integrations: While Scratchpad excels at integrating with Salesforce, its compatibility with other CRMs or sales tools might be limited, potentially hindering workflows for teams reliant on diverse software.
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Functionality: According to 63.64% of users, some call coaching and analytics capabilities are unavailable in the product’s mobile app. Customers also do not like the way calls are displayed and find it difficult to navigate as there is no information mentioned about the incoming call.
Implementation: According to 66.67% of reviewers, the product takes a lot of time and effort to implement.
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Ever feel like managing your sales pipeline is like scribbling on a never-ending notepad? Scratchpad might be the solution you've been searching for. User reviews from the past year paint a largely positive picture of this sales productivity software. Scratchpad consistently earns praise for its user-friendly interface and seamless integration with Salesforce, which are critical for busy sales professionals who need quick access to data and don't have time for clunky systems. Users highlight its ability to streamline pipeline management, making it a breeze to update deals, track progress, and collaborate with team members, all within a familiar spreadsheet-like format. For instance, one user raved about how Scratchpad eliminated the tedious task of manually updating Salesforce, freeing up valuable time for more strategic activities. While Scratchpad receives overwhelmingly positive feedback, some users point out that the cost might be prohibitive for smaller teams, especially considering the robust functionality of the free plan. However, for larger sales teams and enterprises, the enhanced productivity and time savings offered by Scratchpad make it a worthwhile investment. In a nutshell, Scratchpad is a game-changer for sales teams of all sizes looking to ditch their outdated notepads and embrace a more efficient way to manage their sales pipeline.

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Gong is a contact center platform that improves agent efficiency and skill for dealing with customers. “It allows team leads and managers to help agents make sales training better and impactful. Users prefer it for a large number of factors, including robust integration capabilities, ease of use, excellent customer service and more. However, it lacks a few features that can make it more elite and comprehensive. Moreover, some users find the implementation process daunting and time-consuming.

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