Gong vs Avoma

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Our analysts compared Gong vs Avoma based on data from our 400+ point analysis of Sales Acceleration Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Gong is a revenue intelligence solution that helps capture customer interactions across web, calls, emails and other communication methods. It facilitates better decision-making for revenue strategy by offering real-time insights and analytics based on sales conversions. Its other major attributes include deal intelligence, integrations, people intelligence, field sales and market intelligence.
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Avoma offers a comprehensive software solution designed to streamline Meeting Management and enhance Conversation Intelligence. This platform is particularly well-suited for sales teams, customer success departments, and product management professionals across various industries, including technology, finance, and healthcare. Avoma's unique benefits include automated meeting notes, real-time transcription, and actionable insights derived from conversations, which help teams improve productivity and decision-making.

One of the standout features of Avoma is its ability to integrate seamlessly with popular CRM systems, enabling users to sync meeting data effortlessly. Additionally, the software provides advanced analytics and reporting tools that help organizations track performance and identify trends. Users appreciate the intuitive interface and the significant time savings achieved through automation.

Compared to similar products, Avoma is often praised for its robust functionality and ease of use. Pricing details can vary, so it's recommended to contact SelectHub for a personalized quote based on specific needs.

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$1,600/User, Annually
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$19/User, Monthly
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Tailored to your specific needs
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Android
Chromebook
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Linux
Android
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Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Enhance Security: Combine enterprise-grade features such as GDPR, application security, a data center and network security, and more with comprehensive audits of applications, networks and systems to protect customer data. 
  • Increase Transparency: Drive efficient decision-making across business through deal, market and people intelligence and get unprecedented visibility of customer desires. 
  • Recover Losses: Bring together all the interactions across deals in a single view and quickly understand pipeline health to prevent sales from going south.  
  • Develop Skills: Take advantage of all the coaching opportunities by getting full visibility into sales behaviors and deal-closing skills. Train new hires and access sales readiness, while reducing burden on internal employees.  
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  • Time Savings: Automate meeting scheduling and follow-ups, freeing up valuable time for more strategic tasks.
  • Enhanced Collaboration: Share meeting notes and action items effortlessly with team members, ensuring everyone stays aligned.
  • Improved Accuracy: Transcribe conversations in real-time, reducing the risk of miscommunication and ensuring precise record-keeping.
  • Actionable Insights: Analyze conversation patterns to identify trends and areas for improvement, driving better decision-making.
  • Increased Accountability: Assign and track action items directly from meeting notes, ensuring tasks are completed on time.
  • Better Client Relationships: Capture and review client interactions to tailor follow-ups and enhance customer satisfaction.
  • Streamlined Workflows: Integrate with existing tools like CRM and project management software to create a seamless workflow.
  • Enhanced Training: Use recorded conversations for training purposes, helping new team members ramp up quickly.
  • Data-Driven Decisions: Leverage conversation analytics to make informed decisions based on actual data rather than assumptions.
  • Scalability: Easily scale meeting management and conversation intelligence as your team grows, without compromising on efficiency.
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  • Deal Intelligence: See every interaction across individual deals in a single and unfiltered view to understand pipeline health and stop decreasing sales. Identify risks with the help of AI and increase close rates. Collaborate with the whole team on a deal to ensure an efficient handoff after sale. Get access to the knowledge transfer at scale and keep the entire group updated on the latest transaction. 
  • People Intelligence: Analyze the top performer’s unique skills and capabilities and level up the entire team’s selling skills. Get real-time visibility into manager and sales rep activity and extract hard data on the team’s performances vs. industry benchmarks to provide personalized coaching to agents. 
  • Market Intelligence: Get close to the market and buyers by capturing all interactions and delivering insights into best and worst practices. Capture the customer’s voice and words and understand what they think about the product. 
  • Security: Keep client data private and reduce the chances of information breach with SOC2 Type II compliance that provides a third-party attestation report covering availability, security, privacy and confidentiality. 
  • Integrations: Connect the product’s revenue intelligence platform seamlessly to the organization’s current systems. 
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  • Automated Meeting Notes: Avoma automatically transcribes and summarizes meeting conversations, saving time and ensuring accuracy.
  • Agenda Templates: Pre-built and customizable templates help structure meetings for various purposes, such as sales calls or team syncs.
  • Real-Time Transcription: Live transcription during meetings allows participants to follow along and refer back to key points instantly.
  • Speaker Identification: The software distinguishes between different speakers, attributing comments and questions to the correct individuals.
  • Searchable Transcripts: Users can search through meeting transcripts to quickly find specific information or follow up on action items.
  • Action Items and Follow-Ups: Automatically identifies and highlights action items, making it easier to track and complete tasks post-meeting.
  • CRM Integration: Seamlessly integrates with popular CRM systems like Salesforce and HubSpot, ensuring meeting data is synchronized across platforms.
  • Analytics and Insights: Provides detailed analytics on meeting performance, including talk time distribution and engagement metrics.
  • Customizable Workflows: Users can create workflows tailored to their specific needs, automating repetitive tasks and improving efficiency.
  • Collaboration Tools: Features like shared notes and collaborative editing enhance team collaboration during and after meetings.
  • Security and Compliance: Ensures data privacy and compliance with industry standards, including GDPR and CCPA.
  • Multi-Language Support: Supports transcription and translation in multiple languages, catering to global teams.
  • Meeting Recording: Records meetings for future reference, allowing users to revisit discussions and decisions.
  • Calendar Integration: Integrates with Google Calendar and Microsoft Outlook, simplifying meeting scheduling and management.
  • Custom Tags and Labels: Users can tag and label meeting content for better organization and retrieval.
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Product Ranking

#61

among all
Sales Acceleration Software

#63

among all
Sales Acceleration Software

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Analyst Rating Summary

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87
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25
89
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Sales Training and Onboarding
Security
Integrations
Opportunity Management
Sales Analytics and Reporting
Sales Training and Onboarding
Security
Sales Automation
Sales Analytics and Reporting
Sales Collaboration

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Gong
Avoma
+ Add Product + Add Product
Customer Relationship Management Document Management Lead Management Opportunity Management Platform Capabilities Sales Analytics And Reporting Sales Automation Sales Collaboration Sales Compensation Sales Training And Onboarding 54 34 25 96 63 95 89 57 45 100 87 69 89 93 71 95 98 95 33 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
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User Sentiment Summary

Excellent User Sentiment 3770 reviews
we're gathering data
94%
of users recommend this product

Gong has a 'excellent' User Satisfaction Rating of 94% when considering 3770 user reviews from 5 recognized software review sites.

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4.7 (2779)
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4.82 (465)
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4.8 (394)
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4.9 (22)
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4.6 (110)
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Awards

SelectHub research analysts have evaluated Gong and concluded it earns best-in-class honors for Security. Gong stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Security Award

SelectHub research analysts have evaluated Avoma and concluded it earns best-in-class honors for Security.

Security Award

Synopsis of User Ratings and Reviews

Ease of Use: 94.44% of customers say that it's easy to use and offers an intuitive platform.
Integrations: About 75% of users are really happy with the product’s ability to integrate with existing and new applications.
Customer Service: According to 100% of users, the product’s customer service is reliable and capable of resolving issues quickly.
Learning and Development: According to 100% of reviewers, the tool facilitates new employee onboarding with a comprehensive summary of experiences and call recordings of managers and existing employees. The automatic note-taking function helps employees stay focused on the call and not on taking notes on the side.
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Effortless Note-Taking: Avoma eliminates manual note-taking during meetings with its automatic transcription feature, freeing up time for active listening and participation.
Streamlined Collaboration: Sharing meeting summaries and key takeaways is simple with Avoma, fostering better communication and alignment among team members, especially in remote or hybrid work environments.
No More Missed Details: Avoma's reliable recording and transcription capabilities ensure that important information, action items, and decisions from meetings are captured accurately and readily accessible for future reference.
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Functionality: According to 63.64% of users, some call coaching and analytics capabilities are unavailable in the product’s mobile app. Customers also do not like the way calls are displayed and find it difficult to navigate as there is no information mentioned about the incoming call.
Implementation: According to 66.67% of reviewers, the product takes a lot of time and effort to implement.
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Accuracy Issues: Users have reported instances of inaccurate transcriptions, particularly with technical jargon or multiple speakers.
CRM Integration Limitations: While Avoma integrates with some CRMs, users have expressed that the integration options are limited, potentially hindering seamless workflow.
Occasional Bugs: Some users have mentioned encountering occasional software bugs, which can disrupt the user experience and affect productivity.
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Gong is a contact center platform that improves agent efficiency and skill for dealing with customers. “It allows team leads and managers to help agents make sales training better and impactful. Users prefer it for a large number of factors, including robust integration capabilities, ease of use, excellent customer service and more. However, it lacks a few features that can make it more elite and comprehensive. Moreover, some users find the implementation process daunting and time-consuming.

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Avoma, the AI-powered meeting assistant, has been making waves in the world of customer-facing teams, but how does it really stack up? User reviews from the past year paint a largely positive picture, highlighting Avoma's ability to streamline meeting workflows and provide valuable conversation insights. Users consistently praise Avoma's time-saving features, particularly its automatic transcription and AI-generated notes. These features eliminate the need for manual note-taking, freeing up time for more strategic tasks. One user raved about how Avoma "transformed our meeting culture," allowing their team to focus on the conversation instead of frantically scribbling notes. Avoma's user-friendly interface also receives high marks, with many users finding it intuitive and easy to integrate into their existing workflows. This seamless integration is a key differentiator, as it minimizes the learning curve and encourages quick adoption across teams. However, some users have reported integration issues with platforms like Zoom and HubSpot, leading to frustration and workflow disruptions. Technical glitches, such as meetings failing to load or the note-taker feature dropping out, have also been reported, though these instances appear to be relatively infrequent. Overall, Avoma emerges as a powerful tool for teams seeking to enhance their meeting productivity and extract actionable insights from conversations. Its robust features, combined with its user-friendly design, make it particularly well-suited for customer-facing teams who rely heavily on meetings to drive business outcomes.

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Screenshots

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