Fathom AI vs Gong

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Our analysts compared Fathom AI vs Gong based on data from our 400+ point analysis of Sales Acceleration Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Fathom AI is a sophisticated software solution designed to enhance productivity by automating and managing various tasks. It is particularly well-suited for professionals and teams in industries such as finance, marketing, and project management, where efficiency and time management are crucial. The software's unique benefits include its ability to integrate seamlessly with existing workflows, providing real-time insights and analytics to optimize performance. Popular features include advanced task automation, intelligent scheduling, and comprehensive reporting tools that help users stay on top of their responsibilities.

Compared to similar products, Fathom AI stands out for its user-friendly interface and robust functionality, which users have praised for significantly improving their productivity. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a customized pricing quote based on their individual needs. This ensures that they receive a tailored solution that fits their specific requirements and budget.

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Gong is a revenue intelligence solution that helps capture customer interactions across web, calls, emails and other communication methods. It facilitates better decision-making for revenue strategy by offering real-time insights and analytics based on sales conversions. Its other major attributes include deal intelligence, integrations, people intelligence, field sales and market intelligence.
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$15/User, Monthly, Freemium
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Tailored to your specific needs
$1,600/User, Annually
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Tailored to your specific needs
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Mobile
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Mobile

Product Assistance

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Email
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Enhanced Focus: Fathom AI minimizes distractions by intelligently prioritizing tasks, allowing you to concentrate on what truly matters.
  • Time Management: By analyzing your work patterns, Fathom AI helps you allocate your time more effectively, ensuring deadlines are met without last-minute stress.
  • Increased Productivity: Automating routine tasks frees up your schedule, enabling you to focus on high-impact activities that drive results.
  • Data-Driven Insights: Fathom AI provides actionable analytics on your work habits, helping you identify areas for improvement and optimize your workflow.
  • Seamless Collaboration: The software facilitates better team coordination by clearly defining roles and responsibilities, reducing overlap and enhancing efficiency.
  • Stress Reduction: By organizing tasks and setting realistic goals, Fathom AI helps alleviate the pressure of managing multiple responsibilities.
  • Personalized Recommendations: Tailored suggestions based on your unique working style ensure that you are always working in the most effective way possible.
  • Improved Decision-Making: Access to comprehensive data and trends allows for more informed decisions, reducing the risk of errors and enhancing strategic planning.
  • Scalability: As your workload grows, Fathom AI scales with you, maintaining efficiency and productivity without additional overhead.
  • Work-Life Balance: By optimizing your work schedule, Fathom AI helps you achieve a healthier balance between professional and personal life.
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  • Enhance Security: Combine enterprise-grade features such as GDPR, application security, a data center and network security, and more with comprehensive audits of applications, networks and systems to protect customer data. 
  • Increase Transparency: Drive efficient decision-making across business through deal, market and people intelligence and get unprecedented visibility of customer desires. 
  • Recover Losses: Bring together all the interactions across deals in a single view and quickly understand pipeline health to prevent sales from going south.  
  • Develop Skills: Take advantage of all the coaching opportunities by getting full visibility into sales behaviors and deal-closing skills. Train new hires and access sales readiness, while reducing burden on internal employees.  
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  • Automated Data Analysis: Fathom AI leverages machine learning algorithms to automatically analyze large datasets, identifying trends and anomalies without manual intervention.
  • Customizable Dashboards: Users can create personalized dashboards that display key metrics and insights relevant to their specific needs, enhancing data visibility and decision-making.
  • Natural Language Processing (NLP): The software uses NLP to interpret and respond to user queries in plain language, making data interaction more intuitive and accessible.
  • Predictive Analytics: Fathom AI provides predictive insights by analyzing historical data to forecast future trends, helping businesses anticipate changes and plan accordingly.
  • Integration Capabilities: Seamlessly integrates with various third-party applications and data sources, ensuring a unified and comprehensive view of business operations.
  • Real-Time Reporting: Generates real-time reports that keep users updated with the latest data, facilitating timely and informed decision-making.
  • Collaboration Tools: Includes features that enable team collaboration, such as shared dashboards and comment threads, fostering a collaborative work environment.
  • Data Visualization: Offers advanced data visualization tools that transform complex data into easy-to-understand charts and graphs, aiding in better comprehension and analysis.
  • Scalability: Designed to scale with your business, accommodating growing data volumes and increasing user demands without compromising performance.
  • Security and Compliance: Ensures data security and compliance with industry standards through robust encryption and regular security audits.
  • Custom Alerts: Users can set up custom alerts to receive notifications about significant changes or anomalies in their data, ensuring they stay informed of critical developments.
  • API Access: Provides API access for developers to build custom integrations and extend the functionality of the platform to meet specific business requirements.
  • Mobile Accessibility: The mobile-friendly interface allows users to access and interact with their data on-the-go, ensuring productivity is maintained outside the office.
  • Training and Support: Offers comprehensive training resources and customer support to help users maximize the potential of the software and address any issues promptly.
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  • Deal Intelligence: See every interaction across individual deals in a single and unfiltered view to understand pipeline health and stop decreasing sales. Identify risks with the help of AI and increase close rates. Collaborate with the whole team on a deal to ensure an efficient handoff after sale. Get access to the knowledge transfer at scale and keep the entire group updated on the latest transaction. 
  • People Intelligence: Analyze the top performer’s unique skills and capabilities and level up the entire team’s selling skills. Get real-time visibility into manager and sales rep activity and extract hard data on the team’s performances vs. industry benchmarks to provide personalized coaching to agents. 
  • Market Intelligence: Get close to the market and buyers by capturing all interactions and delivering insights into best and worst practices. Capture the customer’s voice and words and understand what they think about the product. 
  • Security: Keep client data private and reduce the chances of information breach with SOC2 Type II compliance that provides a third-party attestation report covering availability, security, privacy and confidentiality. 
  • Integrations: Connect the product’s revenue intelligence platform seamlessly to the organization’s current systems. 
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Product Ranking

#50

among all
Sales Acceleration Software

#61

among all
Sales Acceleration Software

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Analyst Rating Summary

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97
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41
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25
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Sales Training and Onboarding
Customer Relationship Management
Security
Sales Training and Onboarding
Security
Integrations
Opportunity Management
Sales Analytics and Reporting

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Fathom AI
Gong
+ Add Product + Add Product
Customer Relationship Management Document Management Lead Management Opportunity Management Platform Capabilities Sales Analytics And Reporting Sales Automation Sales Collaboration Sales Compensation Sales Training And Onboarding 97 41 0 50 75 45 81 33 33 100 54 34 25 96 63 95 89 57 45 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
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User Sentiment Summary

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Excellent User Sentiment 3770 reviews
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94%
of users recommend this product

Gong has a 'excellent' User Satisfaction Rating of 94% when considering 3770 user reviews from 5 recognized software review sites.

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4.7 (2779)
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4.82 (465)
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4.8 (394)
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4.9 (22)
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4.6 (110)

Awards

SelectHub research analysts have evaluated Fathom AI and concluded it earns best-in-class honors for Customer Relationship Management.

Customer Relationship Management Award

SelectHub research analysts have evaluated Gong and concluded it earns best-in-class honors for Security. Gong stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Security Award

Synopsis of User Ratings and Reviews

Effortless Note Taking: Fathom AI provides automatic transcriptions of meetings, so you can focus on the conversation instead of taking notes.
Action Item Identification: The software can identify action items discussed during meetings, making it easier to track and follow up on important tasks.
Seamless CRM Integration: Fathom AI integrates with popular CRM systems, allowing you to easily share meeting summaries and action items with your team.
Quick Summary Generation: Fathom AI can generate concise summaries of meetings, highlighting the key points and decisions made, which is particularly helpful for those who miss a meeting or need a quick recap.
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Ease of Use: 94.44% of customers say that it's easy to use and offers an intuitive platform.
Integrations: About 75% of users are really happy with the product’s ability to integrate with existing and new applications.
Customer Service: According to 100% of users, the product’s customer service is reliable and capable of resolving issues quickly.
Learning and Development: According to 100% of reviewers, the tool facilitates new employee onboarding with a comprehensive summary of experiences and call recordings of managers and existing employees. The automatic note-taking function helps employees stay focused on the call and not on taking notes on the side.
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Zoom Plan Limitations: Some users have encountered integration and functionality problems with certain Zoom plans, potentially necessitating troubleshooting or reinstallation.
Feature Gaps Compared to Alternatives: While Fathom excels in areas like sales coaching and multi-meeting intelligence, it may lack certain features offered by competitors, such as real-time transcriptions, multiple language support, and sentiment analysis.
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Functionality: According to 63.64% of users, some call coaching and analytics capabilities are unavailable in the product’s mobile app. Customers also do not like the way calls are displayed and find it difficult to navigate as there is no information mentioned about the incoming call.
Implementation: According to 66.67% of reviewers, the product takes a lot of time and effort to implement.
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Can you really fathom a world without endless meeting notes? User reviews from the past year suggest Fathom AI might just be the answer to that productivity dream. Users consistently praise its seamless integration with popular video conferencing platforms like Zoom and Google Meet, highlighting the ease with which it records and transcribes meetings. The real kicker? Fathom AI doesn't just spit out a wall of text; it intelligently summarizes key discussion points, making it a breeze to catch up on missed meetings or quickly extract actionable insights. While alternatives like Tactiq and tl;dv offer similar features, users point to Fathom AI's superior transcription accuracy and more robust integration with CRM systems like Salesforce as key differentiators. This direct pipeline into sales and marketing workflows makes it particularly valuable for teams focused on lead generation and client communication. However, the platform's pricing remains a sticking point for some, with users acknowledging its higher cost compared to competitors. Ultimately, though, the majority find the investment justified by the significant time savings and productivity gains it delivers. Fathom AI emerges as a powerful ally for teams who want to ditch the note-taking burden and unlock the full potential of their meetings.

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Gong is a contact center platform that improves agent efficiency and skill for dealing with customers. “It allows team leads and managers to help agents make sales training better and impactful. Users prefer it for a large number of factors, including robust integration capabilities, ease of use, excellent customer service and more. However, it lacks a few features that can make it more elite and comprehensive. Moreover, some users find the implementation process daunting and time-consuming.

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Screenshots

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