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Veriforce vs ServiceNow GRC

Last Updated: November 18th, 2024

Our analysts compared Veriforce vs ServiceNow GRC based on data from our 400+ point analysis of Risk Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Veriforce offers a comprehensive software solution designed to streamline risk management tasks, making it particularly beneficial for industries with stringent safety and compliance requirements. The platform excels in managing contractor safety, compliance, and workforce training, ensuring that all regulatory standards are met efficiently. Companies in sectors such as oil and gas, utilities, and construction find Veriforce especially useful due to its robust features tailored to their specific needs.

Key benefits of using Veriforce include enhanced visibility into compliance status, reduced administrative burden, and improved safety outcomes. Popular features include real-time tracking of compliance metrics, automated alerts for non-compliance issues, and detailed reporting capabilities. Users appreciate the intuitive interface and the ability to customize the platform to fit their unique operational requirements.

In terms of pricing, Veriforce typically operates on a subscription model, with costs varying based on the number of users and the specific features required. This flexible pricing structure allows businesses of different sizes to find a suitable plan. Compared to similar products, Veriforce is often praised for its user-friendly design and comprehensive support, making it a preferred choice for many organizations focused on rigorous risk management.

ServiceNow GRC integrates governance, risk and compliance management into a single end-to-end vulnerability resilience solution. It provides real-time insights into an organization’s compliance posture and risk exposure. The risk management module protects against potential disruptions to maintain business continuity. Monitor corporate policies, vendors and third-party assets for any sign of operational risks.

The privacy management functionality prioritizes the security of the company’s people, processes and facilities. The different modules interact with each other to work out the best possible remediation strategies. It helps build a culture of resilience and stability for everyone involved.

$1,500 Annually

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$50,000 Annually, Quote-based

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Product Insights

Enhanced Compliance: Veriforce ensures adherence to industry regulations by automating compliance tracking and reporting, reducing the risk of non-compliance penalties.
Improved Safety: By centralizing safety protocols and training records, Veriforce helps organizations maintain a safer work environment, minimizing workplace incidents.
Streamlined Contractor Management: The software simplifies the vetting and monitoring of contractors, ensuring that only qualified and compliant contractors are engaged.
Efficient Risk Mitigation: Veriforce provides tools to identify, assess, and mitigate risks proactively, helping to prevent potential issues before they escalate.
Data-Driven Decision Making: With comprehensive analytics and reporting features, Veriforce enables informed decision-making based on real-time data insights.
Cost Savings: By reducing the administrative burden and improving operational efficiency, Veriforce helps organizations save on compliance and risk management costs.
Centralized Documentation: The platform offers a single repository for all compliance and safety documents, making it easy to access and manage critical information.
Customizable Workflows: Veriforce allows organizations to tailor workflows to their specific needs, enhancing operational flexibility and efficiency.
Enhanced Accountability: The software tracks and logs all actions, ensuring transparency and accountability across the organization.
Scalability: Veriforce can scale with the growth of your organization, accommodating increasing numbers of contractors and compliance requirements without compromising performance.

Fortified Business Operations: Keep the business secure at all times with continuous access to a unified data environment. Collaborate on risk reports and make data-driven decisions.
Real-Time Tracking: Discover threats at the onset by continuously monitoring IT services, high-risk areas and critical business processes.
Automation-Driven Efficiency: Increase productivity with automated workflows. Reduce errors and omissions and identify the best course of action with AI-assisted analytics.
Streamlined Communication: Clearly communicate resilience initiatives, controls and policies to the team with dynamic dashboards.
Faster Troubleshooting: Save the support team’s time and money by solving common tasks with an intelligent chatbot.

Compliance Management: Streamlines the process of tracking and managing regulatory compliance requirements across various jurisdictions.
Contractor Management: Facilitates the onboarding, qualification, and monitoring of contractors to ensure they meet safety and compliance standards.
Incident Management: Provides tools for reporting, tracking, and analyzing workplace incidents to improve safety protocols and reduce future risks.
Training and Certification Tracking: Keeps records of employee training and certifications, ensuring that all personnel are qualified for their roles.
Audit Management: Simplifies the scheduling, execution, and documentation of internal and external audits to ensure compliance and identify areas for improvement.
Document Management: Centralizes the storage and retrieval of critical documents, making it easier to maintain up-to-date records and ensure accessibility.
Risk Assessment Tools: Offers comprehensive tools for identifying, evaluating, and mitigating risks within the organization.
Performance Analytics: Provides detailed analytics and reporting capabilities to monitor key performance indicators and drive data-driven decision-making.
Mobile Accessibility: Ensures that users can access the platform and perform essential tasks from mobile devices, enhancing flexibility and responsiveness.
Customizable Dashboards: Allows users to create personalized dashboards to quickly access the most relevant information and metrics.
Integration Capabilities: Supports integration with other enterprise systems, such as ERP and HR software, to streamline data flow and improve operational efficiency.
Real-Time Notifications: Sends instant alerts and notifications to keep stakeholders informed of critical updates and changes.
User-Friendly Interface: Features an intuitive and easy-to-navigate interface, reducing the learning curve and enhancing user experience.
Regulatory Updates: Keeps users informed of the latest regulatory changes and updates, helping organizations stay compliant with evolving standards.
Custom Reporting: Enables the creation of tailored reports to meet specific business needs and regulatory requirements.

Policy and Compliance: Access tried and tested tools to manage lifecycles, compliance processes and corporate policies.
- Controls Testing: Test controls in real time to identify anomalies and streamline threat detection.
- Policy Lifecycle: Set up automated workflows to review and approve policies throughout their predefined lifecycles. Build a strong compliance framework and include provisions for policy exceptions.
- Control Mapping: Consolidate the testing framework with a map of controls governing policies and regulations.
- Smart Remediation: Leverage AI and machine learning to pursue the best remediation plan.
- Custom Workspaces: Design custom workplaces based on the user’s persona and preferences.
Risk Management: Monitor high-impact risks to predict any disruptions. Use the dashboard and analytics module to study risk data and trends. Automated workflows review recorded threats and assign ownership and responses based on historical data.
- Mobile App: Remotely track risk activities.
- Risk Register: Store all recorded risk, control and remediation information in a secure and centralized database.
- Risk Scores: Assign risk scores based on qualitative and quantitative risk analysis. Allot risk ownership based on urgency for the sake of business continuity.
- Assessment: Run self-assessment tests to verify the integrity and accuracy of controls and registers.
- Identification: Automatically identify risks and generate appropriate controls based on threat maps and questionnaires.
- Performance Indicators: Run regular tests to identify failing controls in advance.
Business Continuity: Prepare and test recovery plans for potential disruptions and disasters.
- Impact Analysis: Produce recovery time objectives (RTO) and recovery point objectives (RPO) with business services. Simulate different disasters to compute optimal recovery periods.
- Continuity Planning: Ensure protection and recovery of company personnel and assets in the event of a disaster.
- Crisis Management: Carefully execute business continuity plans and track progress during a crisis.
- Gap Identification: Map the configuration management database (CMDB) to identify gaps in recovery plans.
Vendor Risk: Get greater visibility over third-party risks with regular assessments, transparent reports, tested remediation and IRM integration. Set up automated correction plans for specific risk areas like bankruptcy, security and delivery.
- Vendor Manager Workspace: Use a single portal to access all third-party risk and performance information. Store vendor data in a centrally accessible portfolio secured with a single sign-on (SSO) authentication.
- Risk Scores: Assess and assign top-down and bottom-up risk scores for all external vendors.
- Tier Management: Categorize vendors in appropriate tiers to assign questionnaires and frequency of assessments.
- Monitoring Framework: Cross-check ratings and scores from content providers against the platform’s assessment data.
- Assessment Management: Access best-practice online assessments for faster and more accurate results.
Operational Risk: Monitor risks and controls across the system with flexible data and assessments. Use AI and predictive analytics to create and assign remediation strategies to issues.
- Analytics: Analyze risk events to drill deeper into risk posture, hierarchy and exposure.
- Assessment: Run risk assessments on any group, including location, regulation, inherent and residual risk, and auditable unit. Review the effectiveness of mitigation controls.
- Control Assurance: Create and store control test plans in a centralized repository. Test the effectiveness of controls against various crisis scenarios.
- Monitoring: Monitor risk and control indicator data across the platform and automatically alert concerned personnel about anomalies.
- Incident and Loss Capture: Record granular details about incidents, recorded vulnerabilities and near misses, including monetary loss and root cause.
Continuous Monitoring: Use a system security plan to monitor the risk management framework (RMF) for emerging risks and compliance violations. Automatically mitigate common categories of threats with baseline controls.
- Asset Identification: Leverage CMDB to identify and manage assets in real time.
- Dashboard: Get a live feed of vulnerabilities, security incidents, milestones, configuration failures and action plans directly in the dashboard.
- POA&M Management: Set up a clear plan of action and milestones for responding to ineffective and failing controls.
Privacy Management: Track privacy risk across multiple business domains to comply with global privacy regulations. Monitor the framework continuously to identify violations faster than the point-in-time approach.
- Framework: Centrally access a database of personal information and existing rules. Import new regulations into a common taxonomy for simpler adoption.
- Response-Triggered Actions: Set up trigger-based assessment responses to apply controls, tag personal information and update processing records.
- Activity Identification: Track processing activities with a record of processing activity (ROPA) or automatically detect changes.
- Policy Management: Create a self-sustaining review and approval process for active policies throughout their lifecycle. Factor in a room for exceptions depending on the compliance posture.
- Assessments: Assess how the company collects, stores and shares personal information.
Integrations: Access low-code information and use automation to simplify the integration process. Supports custom integrations through REST, SOAP, JSON, JDBC and more.

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#53

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Analyst Rating Summary

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User Sentiment Summary

26%

of users recommend this product

Veriforce has a 'poor' User Satisfaction Rating of 26% when considering 3 user reviews from 1 recognized software review sites.

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Synopsis of User Ratings and Reviews

Easy to Use: Users consistently praise Veriforce for its intuitive interface, making it easy to navigate and manage even complex risk assessments.

Comprehensive Risk Management: Veriforce offers a wide range of features, allowing users to track and manage various risks, from safety hazards to compliance issues, in a single platform.

Strong Reporting Capabilities: Users appreciate the detailed reports generated by Veriforce, providing valuable insights into risk trends and helping them make informed decisions.

Excellent Customer Support: Veriforce is known for its responsive and helpful customer support team, providing timely assistance and resolving issues efficiently.

Streamlined Risk and Compliance Management: ServiceNow GRC helps organizations efficiently manage risks and compliance requirements, providing a centralized platform to assess, monitor, and mitigate potential threats. This can lead to improved decision-making and a more proactive approach to risk management.

Enhanced Visibility and Reporting: The platform offers robust reporting and analytics capabilities, enabling organizations to gain deeper insights into their risk landscape. This improved visibility helps identify trends, track key metrics, and demonstrate compliance to stakeholders.

Automation and Efficiency: ServiceNow GRC automates many manual tasks associated with risk management and compliance, such as data collection, control testing, and issue remediation. This automation frees up valuable time and resources, allowing teams to focus on more strategic initiatives.

Integration with ServiceNow Ecosystem: As part of the ServiceNow platform, GRC seamlessly integrates with other ServiceNow applications, such as IT Service Management (ITSM) and Security Operations (SecOps). This integration provides a holistic view of risk and compliance across the organization, fostering better collaboration and communication.

Limited Customization: Some users have reported difficulty tailoring the platform to their specific risk management needs, finding it inflexible and lacking in customization options. For example, they may not be able to create custom reports or dashboards that align with their unique risk profiles.

Steep Learning Curve: The platform's interface can be complex and challenging to navigate, requiring significant time and effort to master. This can be particularly frustrating for users who are new to risk management software or who have limited technical expertise.

Lack of Mobile Optimization: The platform's mobile app is not as robust or user-friendly as its desktop version, making it difficult to manage risks on the go. This can be a significant drawback for organizations that require their risk managers to be able to access and update information from anywhere.

Integration Challenges: Integrating Veriforce with other systems can be a complex and time-consuming process, leading to potential data inconsistencies and workflow disruptions. This can be a major obstacle for organizations that rely on a variety of software applications to manage their operations.

Cost: The licensing structure can be complex and expensive, especially for larger organizations or those with advanced GRC needs. This can make it difficult to predict and manage costs, potentially leading to budget overruns.

Complexity: Implementing and customizing ServiceNow GRC can be a complex and time-consuming process, often requiring specialized expertise. This can lead to extended implementation timelines and increased costs.

Usability: Some users find the interface to be unintuitive and cumbersome, particularly for those who are not familiar with ServiceNow's platform. This can lead to a steep learning curve and reduced user adoption.

Integrations: While ServiceNow offers a range of integrations, some users report challenges with integrating GRC with other systems, such as HR or financial applications. This can limit the effectiveness of GRC and create data silos.

Is Veriforce a force to be reckoned with in the world of risk management software, or is it a force for frustration? User reviews from the past year paint a bleak picture of Veriforce. The software is criticized for its poor customer service, which is described as "horrible" and "the worst ever." Users report difficulty getting in touch with customer support, with calls going unanswered and messages ignored for weeks. This lack of responsiveness is a major concern for businesses that rely on Veriforce to manage their supply chain risks, as it can lead to delays and disruptions in operations. While Veriforce offers a comprehensive suite of features, including contractor management, operator qualification programs, and safety monitoring, these features are overshadowed by the platform's unreliable customer support. Users who have experienced these issues are quick to point out that Veriforce falls short compared to similar products like ISN, Avetta, and TPS, which are known for their responsive customer service. Veriforce's lack of customer support is a significant drawback, as it can lead to frustration and dissatisfaction among users. Ultimately, Veriforce is best suited for businesses that are willing to tolerate poor customer service and are comfortable with the risk of delays and disruptions in their operations.

Imagine a bustling airport control tower, where air traffic controllers efficiently manage the complex comings and goings of countless aircraft. ServiceNow GRC acts as a similar control tower for an organization's governance, risk, and compliance landscape, providing a centralized platform to oversee and orchestrate these critical functions. User reviews from the past year paint a picture of a powerful and comprehensive solution, but one that requires careful consideration before implementation. ServiceNow GRC received praise for its ability to streamline GRC processes, replacing siloed spreadsheets and manual tracking with a unified system. This centralized approach enhances visibility and control, enabling organizations to proactively identify and mitigate risks, ensure compliance with regulations, and make informed decisions based on real-time data. Users also appreciated the platform's scalability and flexibility, allowing it to adapt to the evolving needs of growing businesses. The seamless integration with other ServiceNow products further extends its functionality, creating a cohesive ecosystem for managing various aspects of an organization's operations. However, some users expressed concerns about the platform's cost and complexity. The initial investment and ongoing maintenance expenses may pose challenges for smaller organizations or those with limited budgets. Additionally, the implementation process can be intricate, requiring careful planning and potentially involving external consultants. These factors highlight the importance of thoroughly evaluating the organization's needs and resources before adopting ServiceNow GRC. While the platform offers robust capabilities, its suitability depends on the specific context and requirements of each organization. For larger enterprises with complex GRC needs and the resources to invest in a comprehensive solution, ServiceNow GRC can be a valuable asset in navigating the ever-changing landscape of governance, risk, and compliance.

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FAQ

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