ServiceNow GRC vs SAI360

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Our analysts compared ServiceNow GRC vs SAI360 based on data from our 400+ point analysis of Risk Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

ServiceNow GRC integrates governance, risk and compliance management into a single end-to-end vulnerability resilience solution. It provides real-time insights into an organization’s compliance posture and risk exposure. The risk management module protects against potential disruptions to maintain business continuity. Monitor corporate policies, vendors and third-party assets for any sign of operational risks.

The privacy management functionality prioritizes the security of the company’s people, processes and facilities. The different modules interact with each other to work out the best possible remediation strategies. It helps build a culture of resilience and stability for everyone involved.
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SAI360 is a cloud-based risk and compliance management platform that detects, prevents and responds to threats in real time. Automate all risk procedures with configurable workflows and set up business continuity plans in case of disasters or crises. It helps eliminate information silos and get complete visibility into the organization’s risk status. Maintain comprehensive documentation regarding remediation strategies and centrally store all procedural data in a secure database.

It lets businesses continuously track the status of regulations and frameworks and control processes with built-in reports. Streamline the management of workplace incidents and verify the suitability of third-party vendors. Secure the company on all fronts with a 360-degree view of internal and external risks.
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$50,000 Annually, Quote-based
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Product Insights

  • Fortified Business Operations: Keep the business secure at all times with continuous access to a unified data environment. Collaborate on risk reports and make data-driven decisions. 
  • Real-Time Tracking: Discover threats at the onset by continuously monitoring IT services, high-risk areas and critical business processes. 
  • Automation-Driven Efficiency: Increase productivity with automated workflows. Reduce errors and omissions and identify the best course of action with AI-assisted analytics. 
  • Streamlined Communication: Clearly communicate resilience initiatives, controls and policies to the team with dynamic dashboards. 
  • Faster Troubleshooting: Save the support team’s time and money by solving common tasks with an intelligent chatbot. 
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  • Focus On Sustainability: Build a safe and sustainable business model with access to innovative and best practice modules. 
  • Minimum Time to Market: Minimize time spent on implementation with pre-configured settings and purpose-built templates. 
  • Risk Awareness: Create a culture of compliance and awareness with a unified management system and real-time risk tracking. 
  • Make Ethical Choices: Maintain integrity in the workplace with multilingual training resources on ethical decision-making. 
  • Future-Proof Operations: Increase resilience with pre-configured business continuity plans covering a range of disasters and disruptions. 
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  • Policy and Compliance: Access tried and tested tools to manage lifecycles, compliance processes and corporate policies. 
    • Controls Testing: Test controls in real time to identify anomalies and streamline threat detection. 
    • Policy Lifecycle: Set up automated workflows to review and approve policies throughout their predefined lifecycles. Build a strong compliance framework and include provisions for policy exceptions. 
    • Control Mapping: Consolidate the testing framework with a map of controls governing policies and regulations. 
    • Smart Remediation: Leverage AI and machine learning to pursue the best remediation plan. 
    • Custom Workspaces: Design custom workplaces based on the user’s persona and preferences. 
  • Risk Management: Monitor high-impact risks to predict any disruptions. Use the dashboard and analytics module to study risk data and trends. Automated workflows review recorded threats and assign ownership and responses based on historical data. 
    • Mobile App: Remotely track risk activities. 
    • Risk Register: Store all recorded risk, control and remediation information in a secure and centralized database. 
    • Risk Scores: Assign risk scores based on qualitative and quantitative risk analysis. Allot risk ownership based on urgency for the sake of business continuity. 
    • Assessment: Run self-assessment tests to verify the integrity and accuracy of controls and registers. 
    • Identification: Automatically identify risks and generate appropriate controls based on threat maps and questionnaires. 
    • Performance Indicators: Run regular tests to identify failing controls in advance. 
  • Business Continuity: Prepare and test recovery plans for potential disruptions and disasters. 
    • Impact Analysis: Produce recovery time objectives (RTO) and recovery point objectives (RPO) with business services. Simulate different disasters to compute optimal recovery periods. 
    • Continuity Planning: Ensure protection and recovery of company personnel and assets in the event of a disaster. 
    • Crisis Management: Carefully execute business continuity plans and track progress during a crisis. 
    • Gap Identification: Map the configuration management database (CMDB) to identify gaps in recovery plans. 
  • Vendor Risk: Get greater visibility over third-party risks with regular assessments, transparent reports, tested remediation and IRM integration. Set up automated correction plans for specific risk areas like bankruptcy, security and delivery. 
    • Vendor Manager Workspace: Use a single portal to access all third-party risk and performance information. Store vendor data in a centrally accessible portfolio secured with a single sign-on (SSO) authentication. 
    • Risk Scores: Assess and assign top-down and bottom-up risk scores for all external vendors. 
    • Tier Management: Categorize vendors in appropriate tiers to assign questionnaires and frequency of assessments. 
    • Monitoring Framework: Cross-check ratings and scores from content providers against the platform’s assessment data. 
    • Assessment Management: Access best-practice online assessments for faster and more accurate results. 
  • Operational Risk: Monitor risks and controls across the system with flexible data and assessments. Use AI and predictive analytics to create and assign remediation strategies to issues. 
    • Analytics: Analyze risk events to drill deeper into risk posture, hierarchy and exposure. 
    • Assessment: Run risk assessments on any group, including location, regulation, inherent and residual risk, and auditable unit. Review the effectiveness of mitigation controls. 
    • Control Assurance: Create and store control test plans in a centralized repository. Test the effectiveness of controls against various crisis scenarios. 
    • Monitoring: Monitor risk and control indicator data across the platform and automatically alert concerned personnel about anomalies. 
    • Incident and Loss Capture: Record granular details about incidents, recorded vulnerabilities and near misses, including monetary loss and root cause. 
  • Continuous Monitoring: Use a system security plan to monitor the risk management framework (RMF) for emerging risks and compliance violations. Automatically mitigate common categories of threats with baseline controls. 
    • Asset Identification: Leverage CMDB to identify and manage assets in real time. 
    • Dashboard: Get a live feed of vulnerabilities, security incidents, milestones, configuration failures and action plans directly in the dashboard. 
    • POA&M Management: Set up a clear plan of action and milestones for responding to ineffective and failing controls. 
  • Privacy Management: Track privacy risk across multiple business domains to comply with global privacy regulations. Monitor the framework continuously to identify violations faster than the point-in-time approach. 
    • Framework: Centrally access a database of personal information and existing rules. Import new regulations into a common taxonomy for simpler adoption. 
    • Response-Triggered Actions: Set up trigger-based assessment responses to apply controls, tag personal information and update processing records. 
    • Activity Identification: Track processing activities with a record of processing activity (ROPA) or automatically detect changes. 
    • Policy Management: Create a self-sustaining review and approval process for active policies throughout their lifecycle. Factor in a room for exceptions depending on the compliance posture. 
    • Assessments: Assess how the company collects, stores and shares personal information. 
  • Integrations: Access low-code information and use automation to simplify the integration process. Supports custom integrations through REST, SOAP, JSON, JDBC and more. 
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  • Compliance Management: Use built-in workflows to automate tasks, notifications and communications. Continuously assess the organization’s compliance status and keep a centralized record of information. Run reports directly from a dashboard to remediate gaps and be audit-ready. 
    • Flexibility: Customize compliance forms and processes to meet requirements and secure information with personalized granular authorization levels. Allow external parties to perform audits in the Virtual Evidence Room. 
  • IT Risk: Get complete visibility into IT systems with external data feeds, incidents, risk assessments and vulnerability scanning tools. Set up automated workflows and track the entire process in real time, from threat detection to mitigation. 
    • IT Compliance: Automatically check IT compliance with requirements pre-mapped to common risk and control frameworks, including ITIL, ISO 27001, ISO 31000, COBIT and PCI. Train employees on cybersecurity, data protection, data privacy and information security regulations. 
    • Policies: Store all policies in a centralized policy library with custom fields and search capabilities. Automatically review policies from time to time to identify expired and ineffective policies. 
  • Environment, Health, Safety & Sustainability: Track incidents, accidents, inspections, audits and hazards with various data-capture tools such as geo-location tracking, text-to-speech and photo attachments. Search for information with document search and get automated notifications on important events. 
    • EHS&S Services: Provide the best environment, health, safety and sustainability services with 20+ purpose-built modules. Customize existing programs, automatically assign tasks, and generate notifications, escalations and reminders. 
    • Insights: Generate accurate reports on the company’s performance metrics, including data visualizations, lagging indicators, trend spotting and more. 
  • Operational Risk: Leverage dynamic risk indicators to continuously monitor risks. Store risk data and action plans in a risk register. Prepare trigger-based workflows and risk consolidation techniques to accurately assess and treat enterprise and operational risks. 
    • Reporting: Create custom reports and dashboards to track risk meetings, risk dimensions, and impact and likelihood scales. Measure risk against global frameworks like COSO, COBIT and ISO.  
  • Audit Management: Securely access and edit all audit information from a centralized database. Manage audit procedures with automated workflows and a transparent audit trail. Customize built-in audit templates to create work papers. 
    • Coverage: Identify risk-prone areas with risk-based scoping capabilities and distribute audit resources based on vulnerability levels. Streamline audit planning and train employees on audit regulations and industry best practices. 
    • Insights: Analyze exported data for greater insights into the organization’s audit status. One-click reports allow appropriate personnel to approve, review and track audit progress in real time. 
  • Business Continuity: Prepare and execute business continuity plans in a crisis or disaster. Automatically assign tasks to relevant personnel and track plan progress. Eliminate information silos by creating a hierarchical map connecting critical processes and assets to internal controls. Establish a common risk language across the organization. 
    • Reports: Run reports with customizable fields, forms and authorizations. Collect information with intuitive forms and improve efficiency with workflows. 
  • Data Privacy: Keep a record of data privacy regulations and personal and vendor data in a centralized database. Prepare workflows to manage data requests, policies and response measures. 
    • Documentation and Reporting: Automatically create records of data breaches and respond quickly with incident response workflows. Maintain breach data audit trails for complete transparency and run built-in reports for additional insights. 
  • Third-Party Risk: Designate a single source of truth for vendor records, including risk profiles, scoring data, assets, geographical location and more. Access pre-mapped control frameworks and regulations to identify high-priority vendors. Provides configurable forms and questionnaires to assign risk profiles to vendors. Screen all associated third parties for exposure to financial, cyber and operational risks through WorldCheck, Argos Risk and SecurityScorecard. 
    • Contract Management: Store and manage all third-party contracts from a central repository. Use automated workflows to review and approve vendor contracts and get reminders for important dates and tasks. 
  • Regulatory Change: Track regulatory requirements with access to structured regulatory content, evidentiary documentation and regular updates. Assign assessment tasks to relevant personnel and use the dashboard for a consolidated view of regulatory changes. 
  • Internal Control & SOX Compliance: Create policies and train employees on SOX compliance. Export 404 and 302 certifications with ease. 
  • Security: Provides 24/7 security to data centers located in ISO 27001 certified colocation centers. Data encryption and multi-tiered firewall protection protect consumer data both during transit and at rest. Prevent unauthorized access with Single Sign-On via SAML 2.0 or Shibboleth protocols and password protection using SHA 256 hashing algorithm. 
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Product Ranking

#53

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Risk Management Software

#71

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Risk Management Software

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Analyst Rating Summary

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Integration and Extensibility
Platform Capabilities
Reports and Dashboards
Risk Management
Audit Management
Reports and Dashboards
Risk Management
Vendor Risk Management
Audit Management
Regulatory Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ServiceNow GRC
SAI360
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Audit Management Business Continuity Management Compliance Incident Management Operational Risk Management And IT Security Platform Capabilities Policy Management Regulatory Management Reports And Dashboards Risk Management Vendor Risk Management 98 70 98 79 87 100 98 95 100 100 81 98 84 88 77 78 95 86 98 100 100 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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Awards

SelectHub research analysts have evaluated ServiceNow GRC and concluded it earns best-in-class honors for Platform Capabilities and Integration and Extensibility.

Platform Capabilities Award
Integration and Extensibility Award

SelectHub research analysts have evaluated SAI360 and concluded it earns best-in-class honors for Vendor Risk Management.

Vendor Risk Management Award

Synopsis of User Ratings and Reviews

Streamlined Risk and Compliance Management: ServiceNow GRC helps organizations efficiently manage risks and compliance requirements, providing a centralized platform to assess, monitor, and mitigate potential threats. This can lead to improved decision-making and a more proactive approach to risk management.
Enhanced Visibility and Reporting: The platform offers robust reporting and analytics capabilities, enabling organizations to gain deeper insights into their risk landscape. This improved visibility helps identify trends, track key metrics, and demonstrate compliance to stakeholders.
Automation and Efficiency: ServiceNow GRC automates many manual tasks associated with risk management and compliance, such as data collection, control testing, and issue remediation. This automation frees up valuable time and resources, allowing teams to focus on more strategic initiatives.
Integration with ServiceNow Ecosystem: As part of the ServiceNow platform, GRC seamlessly integrates with other ServiceNow applications, such as IT Service Management (ITSM) and Security Operations (SecOps). This integration provides a holistic view of risk and compliance across the organization, fostering better collaboration and communication.
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Centralized Risk Management: SAI360 provides a single platform for managing various risk types, including IT, operational, third-party, and compliance risks. This centralized approach helps organizations gain a comprehensive view of their risk landscape and streamline risk management processes.
Scalability and Flexibility: The platform is highly scalable and can accommodate the needs of organizations of all sizes. It also offers a high degree of flexibility, allowing users to customize the system to meet their specific requirements. This adaptability ensures that SAI360 can evolve alongside an organization's changing risk management needs.
Automation and Efficiency: SAI360 automates many manual risk management tasks, such as data collection, risk assessments, and reporting. This automation frees up valuable time for risk management teams, allowing them to focus on more strategic initiatives. Moreover, it reduces the likelihood of errors and inconsistencies, leading to more accurate risk assessments and more effective risk mitigation strategies.
Advanced Analytics and Reporting: The platform provides robust analytics and reporting capabilities, enabling organizations to gain insights into their risk data and make data-driven decisions. Users can generate custom reports, dashboards, and visualizations to track key risk indicators, identify trends, and monitor the effectiveness of risk mitigation efforts.
Compliance Management: SAI360 helps organizations comply with relevant regulations and industry standards. The platform includes pre-built content libraries and templates for various regulations, such as GDPR, HIPAA, and ISO 27001. This feature simplifies compliance management and reduces the risk of non-compliance penalties.
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Cost: The licensing structure can be complex and expensive, especially for larger organizations or those with advanced GRC needs. This can make it difficult to predict and manage costs, potentially leading to budget overruns.
Complexity: Implementing and customizing ServiceNow GRC can be a complex and time-consuming process, often requiring specialized expertise. This can lead to extended implementation timelines and increased costs.
Usability: Some users find the interface to be unintuitive and cumbersome, particularly for those who are not familiar with ServiceNow's platform. This can lead to a steep learning curve and reduced user adoption.
Integrations: While ServiceNow offers a range of integrations, some users report challenges with integrating GRC with other systems, such as HR or financial applications. This can limit the effectiveness of GRC and create data silos.
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Steep Learning Curve: SAI360 is known for its complexity, especially for users without a strong background in GRC platforms. The interface can be overwhelming, and setting up workflows or generating reports often requires extensive training and experience.
Customization Challenges: While SAI360 offers customization options, implementing them can be difficult and time-consuming. Users often report needing assistance from SAI Global's professional services team, which can add to the overall cost and implementation time.
Performance Issues: Some users experience slow loading times and system lags, particularly when dealing with large amounts of data or complex reports. This can hinder productivity and user satisfaction.
Cost: SAI360 is a premium GRC solution, and its pricing reflects that. The cost can be a barrier for smaller organizations or those with limited budgets.
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Imagine a bustling airport control tower, where air traffic controllers efficiently manage the complex comings and goings of countless aircraft. ServiceNow GRC acts as a similar control tower for an organization's governance, risk, and compliance landscape, providing a centralized platform to oversee and orchestrate these critical functions. User reviews from the past year paint a picture of a powerful and comprehensive solution, but one that requires careful consideration before implementation. ServiceNow GRC received praise for its ability to streamline GRC processes, replacing siloed spreadsheets and manual tracking with a unified system. This centralized approach enhances visibility and control, enabling organizations to proactively identify and mitigate risks, ensure compliance with regulations, and make informed decisions based on real-time data. Users also appreciated the platform's scalability and flexibility, allowing it to adapt to the evolving needs of growing businesses. The seamless integration with other ServiceNow products further extends its functionality, creating a cohesive ecosystem for managing various aspects of an organization's operations. However, some users expressed concerns about the platform's cost and complexity. The initial investment and ongoing maintenance expenses may pose challenges for smaller organizations or those with limited budgets. Additionally, the implementation process can be intricate, requiring careful planning and potentially involving external consultants. These factors highlight the importance of thoroughly evaluating the organization's needs and resources before adopting ServiceNow GRC. While the platform offers robust capabilities, its suitability depends on the specific context and requirements of each organization. For larger enterprises with complex GRC needs and the resources to invest in a comprehensive solution, ServiceNow GRC can be a valuable asset in navigating the ever-changing landscape of governance, risk, and compliance.

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SAI360, a risk management software platform, has received positive feedback for its user-friendly interface and comprehensive features. Users appreciate the ability to quickly gain insights into their current risk landscape, which is particularly valuable for executive management. The platform's risk register is considered more efficient than traditional spreadsheets, allowing for the collection and evaluation of risk and control data, loss event data, and audit findings. Additionally, SAI360 facilitates GDPR management and security management, further enhancing its value proposition. However, some users have noted that the initial setup and configuration of SAI360 can be time-consuming. Integrating the platform with existing systems may also require additional effort. Despite these challenges, users generally agree that the benefits of using SAI360 outweigh the drawbacks. The platform's ability to streamline risk management processes, improve decision-making, and enhance overall risk visibility makes it a valuable tool for organizations of all sizes. SAI360 is particularly well-suited for organizations with complex risk management needs, as it offers a wide range of features and customization options. Its scalability and flexibility make it adaptable to various industries and organizational structures. Furthermore, SAI360's focus on continuous improvement and its responsiveness to user feedback ensures that the platform remains relevant and effective in addressing evolving risk management challenges.

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