Onspring vs ServiceNow GRC

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Our analysts compared Onspring vs ServiceNow GRC based on data from our 400+ point analysis of Risk Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Onspring is an end-to-end risk management software that integrates governance, risk and compliance, IT service management, business operations, and regulations and framework. It provides complete visibility into an organization’s risk, policies and compliance status. Built-in automation and workflows help optimize risk detection, remediation and prediction procedures. It saves a lot of time and money, both in terms of company resources and potential noncompliance penalties.

The IT service management module provides visibility into IT activities and mitigates costs with strategic initiatives. The third-party risk management module offers real-time coverage of the supply chain.
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ServiceNow GRC integrates governance, risk and compliance management into a single end-to-end vulnerability resilience solution. It provides real-time insights into an organization’s compliance posture and risk exposure. The risk management module protects against potential disruptions to maintain business continuity. Monitor corporate policies, vendors and third-party assets for any sign of operational risks.

The privacy management functionality prioritizes the security of the company’s people, processes and facilities. The different modules interact with each other to work out the best possible remediation strategies. It helps build a culture of resilience and stability for everyone involved.
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$20,000 Annually
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$50,000 Annually, Quote-based
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Real-Time Visibility Into Business Operations: Get insights into the condition of critical processes, including supply chain, risk management, IT services and regulatory compliance. 
  • Optimized Task Assignment: Promote accountability by automatically assigning tasks and risk ownerships. Create a clear hierarchical map of who is in charge of what at all times. 
  • Save Money: Predict risk incidents and lapsed contracts with real-time insights. Devise the most cost-effective contract and business strategies. 
  • Streamlined Contract Negotiations: Negotiate contracts in good faith with live analytics on associated third and fourth-party risk data. 
  • Increased Adaptability: Customize the platform to make it suitable for any use case such as location-based auditing, automation, SOX compliance, HR and legal compliance, and more. 
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  • Fortified Business Operations: Keep the business secure at all times with continuous access to a unified data environment. Collaborate on risk reports and make data-driven decisions. 
  • Real-Time Tracking: Discover threats at the onset by continuously monitoring IT services, high-risk areas and critical business processes. 
  • Automation-Driven Efficiency: Increase productivity with automated workflows. Reduce errors and omissions and identify the best course of action with AI-assisted analytics. 
  • Streamlined Communication: Clearly communicate resilience initiatives, controls and policies to the team with dynamic dashboards. 
  • Faster Troubleshooting: Save the support team’s time and money by solving common tasks with an intelligent chatbot. 
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  • Process Automation: Set up automated workflows for a range of procedures, including risk assessments, policy updates, control tests and more. 
  • Risk Register: Connect risks, audits, controls and policies in a centrally accessible risk register for real-time insights. 
  • Task Assignment: Assign tasks and risk ownership based on risk scores, urgency and prioritization for optimal risk mitigation. 
  • Security: Create custom groups, roles and users for permission-based access to core processes. 
  • Compliance: Cross-check the compliance of controls against relevant regulatory standards like SOX, GDPR and NERC. 
  • Analytics: Run advanced analytics on internal and residual risks and generate visual reports by history and heat maps. 
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  • Policy and Compliance: Access tried and tested tools to manage lifecycles, compliance processes and corporate policies. 
    • Controls Testing: Test controls in real time to identify anomalies and streamline threat detection. 
    • Policy Lifecycle: Set up automated workflows to review and approve policies throughout their predefined lifecycles. Build a strong compliance framework and include provisions for policy exceptions. 
    • Control Mapping: Consolidate the testing framework with a map of controls governing policies and regulations. 
    • Smart Remediation: Leverage AI and machine learning to pursue the best remediation plan. 
    • Custom Workspaces: Design custom workplaces based on the user’s persona and preferences. 
  • Risk Management: Monitor high-impact risks to predict any disruptions. Use the dashboard and analytics module to study risk data and trends. Automated workflows review recorded threats and assign ownership and responses based on historical data. 
    • Mobile App: Remotely track risk activities. 
    • Risk Register: Store all recorded risk, control and remediation information in a secure and centralized database. 
    • Risk Scores: Assign risk scores based on qualitative and quantitative risk analysis. Allot risk ownership based on urgency for the sake of business continuity. 
    • Assessment: Run self-assessment tests to verify the integrity and accuracy of controls and registers. 
    • Identification: Automatically identify risks and generate appropriate controls based on threat maps and questionnaires. 
    • Performance Indicators: Run regular tests to identify failing controls in advance. 
  • Business Continuity: Prepare and test recovery plans for potential disruptions and disasters. 
    • Impact Analysis: Produce recovery time objectives (RTO) and recovery point objectives (RPO) with business services. Simulate different disasters to compute optimal recovery periods. 
    • Continuity Planning: Ensure protection and recovery of company personnel and assets in the event of a disaster. 
    • Crisis Management: Carefully execute business continuity plans and track progress during a crisis. 
    • Gap Identification: Map the configuration management database (CMDB) to identify gaps in recovery plans. 
  • Vendor Risk: Get greater visibility over third-party risks with regular assessments, transparent reports, tested remediation and IRM integration. Set up automated correction plans for specific risk areas like bankruptcy, security and delivery. 
    • Vendor Manager Workspace: Use a single portal to access all third-party risk and performance information. Store vendor data in a centrally accessible portfolio secured with a single sign-on (SSO) authentication. 
    • Risk Scores: Assess and assign top-down and bottom-up risk scores for all external vendors. 
    • Tier Management: Categorize vendors in appropriate tiers to assign questionnaires and frequency of assessments. 
    • Monitoring Framework: Cross-check ratings and scores from content providers against the platform’s assessment data. 
    • Assessment Management: Access best-practice online assessments for faster and more accurate results. 
  • Operational Risk: Monitor risks and controls across the system with flexible data and assessments. Use AI and predictive analytics to create and assign remediation strategies to issues. 
    • Analytics: Analyze risk events to drill deeper into risk posture, hierarchy and exposure. 
    • Assessment: Run risk assessments on any group, including location, regulation, inherent and residual risk, and auditable unit. Review the effectiveness of mitigation controls. 
    • Control Assurance: Create and store control test plans in a centralized repository. Test the effectiveness of controls against various crisis scenarios. 
    • Monitoring: Monitor risk and control indicator data across the platform and automatically alert concerned personnel about anomalies. 
    • Incident and Loss Capture: Record granular details about incidents, recorded vulnerabilities and near misses, including monetary loss and root cause. 
  • Continuous Monitoring: Use a system security plan to monitor the risk management framework (RMF) for emerging risks and compliance violations. Automatically mitigate common categories of threats with baseline controls. 
    • Asset Identification: Leverage CMDB to identify and manage assets in real time. 
    • Dashboard: Get a live feed of vulnerabilities, security incidents, milestones, configuration failures and action plans directly in the dashboard. 
    • POA&M Management: Set up a clear plan of action and milestones for responding to ineffective and failing controls. 
  • Privacy Management: Track privacy risk across multiple business domains to comply with global privacy regulations. Monitor the framework continuously to identify violations faster than the point-in-time approach. 
    • Framework: Centrally access a database of personal information and existing rules. Import new regulations into a common taxonomy for simpler adoption. 
    • Response-Triggered Actions: Set up trigger-based assessment responses to apply controls, tag personal information and update processing records. 
    • Activity Identification: Track processing activities with a record of processing activity (ROPA) or automatically detect changes. 
    • Policy Management: Create a self-sustaining review and approval process for active policies throughout their lifecycle. Factor in a room for exceptions depending on the compliance posture. 
    • Assessments: Assess how the company collects, stores and shares personal information. 
  • Integrations: Access low-code information and use automation to simplify the integration process. Supports custom integrations through REST, SOAP, JSON, JDBC and more. 
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Product Ranking

#37

among all
Risk Management Software

#53

among all
Risk Management Software

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Analyst Rating Summary

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Reports and Dashboards
Risk Management
Regulatory Management
Policy Management
Operational Risk Management and IT Security
Integration and Extensibility
Platform Capabilities
Reports and Dashboards
Risk Management
Audit Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Onspring
ServiceNow GRC
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Audit Management Business Continuity Management Compliance Incident Management Operational Risk Management And IT Security Platform Capabilities Policy Management Regulatory Management Reports And Dashboards Risk Management Vendor Risk Management 91 89 86 67 93 64 96 98 100 100 83 98 70 98 79 87 100 98 95 100 100 81 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 57 reviews
we're gathering data
95%
of users recommend this product

Onspring has a 'excellent' User Satisfaction Rating of 95% when considering 57 user reviews from 1 recognized software review sites.

we're gathering data
4.75 (57)
n/a

Awards

Onspring stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated ServiceNow GRC and concluded it earns best-in-class honors for Platform Capabilities and Integration and Extensibility.

Platform Capabilities Award
Integration and Extensibility Award

Synopsis of User Ratings and Reviews

Intuitive Interface: Users praise Onspring's user-friendly design, finding it easy to navigate and use for tasks like creating risk assessments and generating reports.
Flexible and Customizable: Users appreciate the ability to tailor Onspring to their specific needs, such as configuring workflows and creating custom fields for risk data.
Strong Reporting Capabilities: Onspring's reporting features are well-regarded, enabling users to easily generate insightful reports on risk data, which aids in decision-making.
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Streamlined Risk and Compliance Management: ServiceNow GRC helps organizations efficiently manage risks and compliance requirements, providing a centralized platform to assess, monitor, and mitigate potential threats. This can lead to improved decision-making and a more proactive approach to risk management.
Enhanced Visibility and Reporting: The platform offers robust reporting and analytics capabilities, enabling organizations to gain deeper insights into their risk landscape. This improved visibility helps identify trends, track key metrics, and demonstrate compliance to stakeholders.
Automation and Efficiency: ServiceNow GRC automates many manual tasks associated with risk management and compliance, such as data collection, control testing, and issue remediation. This automation frees up valuable time and resources, allowing teams to focus on more strategic initiatives.
Integration with ServiceNow Ecosystem: As part of the ServiceNow platform, GRC seamlessly integrates with other ServiceNow applications, such as IT Service Management (ITSM) and Security Operations (SecOps). This integration provides a holistic view of risk and compliance across the organization, fostering better collaboration and communication.
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Reporting Limitations: Users have expressed frustration with the reporting functionality, citing limitations in customization and the inability to easily extract specific data points for analysis.
User Interface Complexity: The platform's user interface has been described as complex and not intuitive, requiring extensive training to navigate effectively. This complexity can lead to decreased user adoption and productivity.
Limited Flexibility for Risk Assessments: Some users have found the platform's risk assessment capabilities to be somewhat rigid, lacking the flexibility to accommodate unique organizational needs and risk methodologies.
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Cost: The licensing structure can be complex and expensive, especially for larger organizations or those with advanced GRC needs. This can make it difficult to predict and manage costs, potentially leading to budget overruns.
Complexity: Implementing and customizing ServiceNow GRC can be a complex and time-consuming process, often requiring specialized expertise. This can lead to extended implementation timelines and increased costs.
Usability: Some users find the interface to be unintuitive and cumbersome, particularly for those who are not familiar with ServiceNow's platform. This can lead to a steep learning curve and reduced user adoption.
Integrations: While ServiceNow offers a range of integrations, some users report challenges with integrating GRC with other systems, such as HR or financial applications. This can limit the effectiveness of GRC and create data silos.
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Is Onspring the software that will help your business to not only spring forward but also leap ahead of the competition? Users describe Onspring as a flexible and user-friendly platform that excels in centralizing risk management information, making it easier to track and improve processes. For example, users praise Onspring's ability to connect risks to other business operations, such as network management, providing a holistic view of potential vulnerabilities. However, a recurring criticism is the price tag, which some users find steep, especially compared to alternatives like LogicManager or OneTrust. Despite this, users highlight Onspring's no-code environment as a key differentiator, empowering non-technical personnel to build and customize workflows without relying on IT, a factor greatly appreciated by smaller teams with limited IT resources. Ultimately, Onspring appears best suited for organizations, particularly those with lean teams, seeking a comprehensive, customizable, and user-friendly risk management solution, but who are also prepared to make a significant financial investment. However, businesses prioritizing cost-effectiveness might find other options more appealing.

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Imagine a bustling airport control tower, where air traffic controllers efficiently manage the complex comings and goings of countless aircraft. ServiceNow GRC acts as a similar control tower for an organization's governance, risk, and compliance landscape, providing a centralized platform to oversee and orchestrate these critical functions. User reviews from the past year paint a picture of a powerful and comprehensive solution, but one that requires careful consideration before implementation. ServiceNow GRC received praise for its ability to streamline GRC processes, replacing siloed spreadsheets and manual tracking with a unified system. This centralized approach enhances visibility and control, enabling organizations to proactively identify and mitigate risks, ensure compliance with regulations, and make informed decisions based on real-time data. Users also appreciated the platform's scalability and flexibility, allowing it to adapt to the evolving needs of growing businesses. The seamless integration with other ServiceNow products further extends its functionality, creating a cohesive ecosystem for managing various aspects of an organization's operations. However, some users expressed concerns about the platform's cost and complexity. The initial investment and ongoing maintenance expenses may pose challenges for smaller organizations or those with limited budgets. Additionally, the implementation process can be intricate, requiring careful planning and potentially involving external consultants. These factors highlight the importance of thoroughly evaluating the organization's needs and resources before adopting ServiceNow GRC. While the platform offers robust capabilities, its suitability depends on the specific context and requirements of each organization. For larger enterprises with complex GRC needs and the resources to invest in a comprehensive solution, ServiceNow GRC can be a valuable asset in navigating the ever-changing landscape of governance, risk, and compliance.

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