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ServiceNow GRC vs OneTrust GRC

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Our analysts compared ServiceNow GRC vs OneTrust GRC based on data from our 400+ point analysis of Risk Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
ServiceNow GRC Software Tool
SelectHub Award Winner
OneTrust GRC Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

92 Detailed Analysis

User Sentiment

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( Reviews)

Analyst Rating

88 Detailed Analysis

User Sentiment

Great User Sentiment (24 Reviews)
ServiceNow GRC integrates governance, risk and compliance management into a single end-to-end vulnerability resilience solution. It provides real-time insights into an organization’s compliance posture and risk exposure. The risk management module protects against potential disruptions to maintain business continuity. Monitor corporate policies, vendors and third-party assets for any sign of operational risks.

The privacy management functionality prioritizes the security of the company’s people, processes and facilities. The different modules interact with each other to work out the best possible remediation strategies. It helps build a culture of resilience and stability for everyone involved.
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OneTrust GRC identifies, reviews and mitigates internal and external risks with a range of configurable functionalities and best practices. Risk owners can access integrations, assessments and reports to stay on track with ongoing certifications and compliance. Its control frameworks provide all-around protection and maximum flexibility based on global regulatory standards. Businesses can develop and audit policies with stakeholders and clients using a dedicated communication and collaboration portal to improve engagement and transparency.

The incident management module works especially well to resolve workplace incidents without disrupting business workflows. Additionally, it provides a portal to analyze, review and rate all associated third-party vendors. A centrally accessible risk and control library securely holds all records for streamlined data discovery during a crisis.
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Product Insights

  • Fortified Business Operations: Keep the business secure at all times with continuous access to a unified data environment. Collaborate on risk reports and make data-driven decisions. 
  • Real-Time Tracking: Discover threats at the onset by continuously monitoring IT services, high-risk areas and critical business processes. 
  • Automation-Driven Efficiency: Increase productivity with automated workflows. Reduce errors and omissions and identify the best course of action with AI-assisted analytics. 
  • Streamlined Communication: Clearly communicate resilience initiatives, controls and policies to the team with dynamic dashboards. 
  • Faster Troubleshooting: Save the support team’s time and money by solving common tasks with an intelligent chatbot. 
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  • Enhanced Compliance Management: OneTrust GRC streamlines the process of staying compliant with various regulations, reducing the risk of costly penalties and enhancing your company's reputation.
  • Improved Risk Visibility: It offers a comprehensive view of your organization's risk landscape, enabling you to identify, assess, and mitigate risks effectively before they escalate.
  • Efficient Policy Management: The software simplifies the creation, distribution, and enforcement of policies, ensuring that all employees are aware of and adhere to the latest guidelines.
  • Streamlined Audit Processes: OneTrust GRC automates and organizes audit tasks, making it easier to prepare for and pass audits with fewer resources and less stress.
  • Data Protection Enhancement: By managing and monitoring data privacy and security risks, the software helps protect sensitive information from breaches, thereby safeguarding your company's and customers' data.
  • Strategic Decision Making: With real-time insights into your risk and compliance status, OneTrust GRC empowers leaders to make informed, strategic decisions that drive business growth.
  • Cost Reduction: By automating manual processes and reducing the need for multiple tools, OneTrust GRC can significantly lower operational costs associated with risk and compliance management.
  • Increased Operational Efficiency: The platform's automation capabilities free up your team's time to focus on strategic tasks rather than getting bogged down in administrative work.
  • Scalability: OneTrust GRC is designed to grow with your business, easily adapting to new regulations, risks, and operational changes without the need for constant system overhauls.
  • Stakeholder Confidence: Demonstrating a proactive approach to risk and compliance management can build trust with stakeholders, including investors, customers, and regulatory bodies.
  • Customizable Frameworks: The software offers flexible frameworks that can be tailored to your organization's specific needs, ensuring a perfect fit for your risk and compliance strategy.
  • Global Compliance Support: OneTrust GRC provides support for a wide range of international regulations, making it easier for global businesses to manage compliance across different jurisdictions.
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  • Policy and Compliance: Access tried and tested tools to manage lifecycles, compliance processes and corporate policies. 
    • Controls Testing: Test controls in real time to identify anomalies and streamline threat detection. 
    • Policy Lifecycle: Set up automated workflows to review and approve policies throughout their predefined lifecycles. Build a strong compliance framework and include provisions for policy exceptions. 
    • Control Mapping: Consolidate the testing framework with a map of controls governing policies and regulations. 
    • Smart Remediation: Leverage AI and machine learning to pursue the best remediation plan. 
    • Custom Workspaces: Design custom workplaces based on the user’s persona and preferences. 
  • Risk Management: Monitor high-impact risks to predict any disruptions. Use the dashboard and analytics module to study risk data and trends. Automated workflows review recorded threats and assign ownership and responses based on historical data. 
    • Mobile App: Remotely track risk activities. 
    • Risk Register: Store all recorded risk, control and remediation information in a secure and centralized database. 
    • Risk Scores: Assign risk scores based on qualitative and quantitative risk analysis. Allot risk ownership based on urgency for the sake of business continuity. 
    • Assessment: Run self-assessment tests to verify the integrity and accuracy of controls and registers. 
    • Identification: Automatically identify risks and generate appropriate controls based on threat maps and questionnaires. 
    • Performance Indicators: Run regular tests to identify failing controls in advance. 
  • Business Continuity: Prepare and test recovery plans for potential disruptions and disasters. 
    • Impact Analysis: Produce recovery time objectives (RTO) and recovery point objectives (RPO) with business services. Simulate different disasters to compute optimal recovery periods. 
    • Continuity Planning: Ensure protection and recovery of company personnel and assets in the event of a disaster. 
    • Crisis Management: Carefully execute business continuity plans and track progress during a crisis. 
    • Gap Identification: Map the configuration management database (CMDB) to identify gaps in recovery plans. 
  • Vendor Risk: Get greater visibility over third-party risks with regular assessments, transparent reports, tested remediation and IRM integration. Set up automated correction plans for specific risk areas like bankruptcy, security and delivery. 
    • Vendor Manager Workspace: Use a single portal to access all third-party risk and performance information. Store vendor data in a centrally accessible portfolio secured with a single sign-on (SSO) authentication. 
    • Risk Scores: Assess and assign top-down and bottom-up risk scores for all external vendors. 
    • Tier Management: Categorize vendors in appropriate tiers to assign questionnaires and frequency of assessments. 
    • Monitoring Framework: Cross-check ratings and scores from content providers against the platform’s assessment data. 
    • Assessment Management: Access best-practice online assessments for faster and more accurate results. 
  • Operational Risk: Monitor risks and controls across the system with flexible data and assessments. Use AI and predictive analytics to create and assign remediation strategies to issues. 
    • Analytics: Analyze risk events to drill deeper into risk posture, hierarchy and exposure. 
    • Assessment: Run risk assessments on any group, including location, regulation, inherent and residual risk, and auditable unit. Review the effectiveness of mitigation controls. 
    • Control Assurance: Create and store control test plans in a centralized repository. Test the effectiveness of controls against various crisis scenarios. 
    • Monitoring: Monitor risk and control indicator data across the platform and automatically alert concerned personnel about anomalies. 
    • Incident and Loss Capture: Record granular details about incidents, recorded vulnerabilities and near misses, including monetary loss and root cause. 
  • Continuous Monitoring: Use a system security plan to monitor the risk management framework (RMF) for emerging risks and compliance violations. Automatically mitigate common categories of threats with baseline controls. 
    • Asset Identification: Leverage CMDB to identify and manage assets in real time. 
    • Dashboard: Get a live feed of vulnerabilities, security incidents, milestones, configuration failures and action plans directly in the dashboard. 
    • POA&M Management: Set up a clear plan of action and milestones for responding to ineffective and failing controls. 
  • Privacy Management: Track privacy risk across multiple business domains to comply with global privacy regulations. Monitor the framework continuously to identify violations faster than the point-in-time approach. 
    • Framework: Centrally access a database of personal information and existing rules. Import new regulations into a common taxonomy for simpler adoption. 
    • Response-Triggered Actions: Set up trigger-based assessment responses to apply controls, tag personal information and update processing records. 
    • Activity Identification: Track processing activities with a record of processing activity (ROPA) or automatically detect changes. 
    • Policy Management: Create a self-sustaining review and approval process for active policies throughout their lifecycle. Factor in a room for exceptions depending on the compliance posture. 
    • Assessments: Assess how the company collects, stores and shares personal information. 
  • Integrations: Access low-code information and use automation to simplify the integration process. Supports custom integrations through REST, SOAP, JSON, JDBC and more. 
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  • IT and Security Risk: Incorporate enterprise data to calculate risk scores and set acceptable risk tolerance thresholds. Maintain up-to-date risk libraries and automatically flag potential threats. Continuously monitor risk detection and remediation tasks and external compliance activities. 
    • Data Collection: Create a centralized digital inventory of IT assets, data flows and business processes. Perform automated assessments to collect new risk data and pre-populate relevant fields. Leverage the open API framework to integrate external systems and collaborate on risk data across mapped fields. 
    • Integrations: Use conditional logic-based triggers to automate data exchange across multiple systems. Choose from over 500 integration options. 
    • Control Management: Risk owners can use a built-in control library or create new controls. Automatically link controls to frameworks, standards and best practices through AI. Perform continual self-assessment and business scans to determine control maturity and efficacy. 
    • Risk Quantification: Perform qualitative and quantitative risk assessments with a preconfigured risk matrix. Adjust values and range adequately and document risk exposure. Equip risk assessment technology with risk values to auto-flag issues and anomalies. 
    • Regulation and Policy Framework: The built-in regulatory intelligence platform, Onetrust DataGuidance, automatically provides updates to security and regulatory standards. Access all the leading risk, threat and control libraries and compliance frameworks, including ISO, SOC 2, GDPR, NIST and more. 
    • Workflow: Use preconfigured workflows to designate clear first-line response measures, automate task assignment and analyze control effectiveness. Maintain a transparent documentation procedure for risk processing, exception handling and more. 
    • Performance Tracking: Run reports on KRIs, aggregated risk score, risk timeline history and more. Data lineage mapping tracks the flow of data through critical processes and IT assets. Use an intuitive dashboard to visualize risk appetite, reports and audits, and create heatmaps. 
  • Enterprise and Operational Risk: Get visibility into internal and external threats. Categorically organize different operational risks to build a scalable threat response system. Use automation to execute risk remediation action items and run reports to periodically benchmark system performance. 
    • Risk Mapping: Map out relationships between assets, opportunities, risks and threats to determine a risk appetite and tolerance threshold. Prepare a risk methodology in sync with enterprise risk standards. Directly link the centralized risk register to the dashboard. 
    • Scalable Defense: Prepare smart questionnaires to predict and identify risks in real time. Standardize the tracking of KRIs across multiple applications and integrate GRC functions and notifications throughout the system. Streamline task assignments with configurable workflows and role-based functions. 
    • Automation: Stay on top of non-compliance issues with automated control mapping from OneTrust Athena AI. Notify stakeholders about potentially threatening risk scores and automatically trigger risk mitigation responses based on system updates. Perform regular risk assessments to eliminate blind spots. 
    • Risk Reporting: Run reports to measure risk across multiple domains and simulate best and worst-case scenarios for registered potential vulnerabilities. Create unique risk formulations and calculate the potential impact of disasters and disruptions on business operations. 
  • Audit Management: Use a centralized configuration management database (CMDB) to standardize data across risk registers and inventory records. Offers guided task workflows to schedule regular internal audits and update risk values. Benchmark performance against industry standards. 
    • Documentation: Provides automated assessments to record granular details of control readiness, internal and external system integrations, deficient controls, risk exposure, and remediation plans. Link internal controls to leading industry standards and attach evidence to support findings and summary explanations. 
    • Control Testing: Test control design, track status, test effectiveness, flag issues and calculate risk based on risk exposure and control status. Adopt a hybrid approach by mapping custom controls to both industry standards and the company’s internal policy. 
    • Execution and Response: Prepare detailed workpapers for execution and documentation of GRC auditing procedures. Outline risk remediation plans to fortify new, existing and modified controls. Use a secure portal for task-related communication and attach evidentiary documents to findings reports. 
  • Third-Party Risk Management: The OneTrust Vendorpedia module provides ad-hoc functionalities for identification, analysis and remediation of third-party risks. Manage the entire vendor lifecycle with assessment templates, automated controls identification and questionnaire builders. Leverage AI-based intelligence to implement risk mitigation workflows. Prepare business continuity plans and perform due diligence on associated third parties. 
    • Risk and Performance Insights: Identify and prioritize third-party vendors with the highest risk exposure. Find vendors that fail to comply with SLAs and underperform. Regularly monitor security, regulatory and vendor landscape for possible breaches and trigger response workflows and notifications. Benchmark performance and record findings for reference during audits. 
    • Vendor Assessments: Verify security certifications information and compliance with industry standards and regulatory frameworks, including SIG, NIST, ISO and more. 
    • Research and Intelligence: Risk owners can use AI-based intelligence and regulatory research to predict performance issues and adapt quickly to regulatory changes. OneTrust Athena AI and OneTrust DataGuidance include access to over 500 purpose-built plugins configured for robotic process automation. 
    • Integration Marketplace: Integrate third-party apps with built-in plugins. 
    • Vendor Response Portal: Provide vendors with a dedicated portal to answer questionnaires and collaborate with representatives. 
  • Incident Management: Predict, identify and resolve workplace incidents with tried and tested response measures. Create a response playbook for active reference and notify stakeholders of relevant details. Maintain compliance with appropriate regulatory bodies. 
    • Response Playbook: Record best-practice response strategies with custom workflows in compliance with regulatory requirements. Identify anomalies and violations in data elements. 
    • Incident Scope: Analyze workplace incidents and data breaches to recognize impacted jurisdictions and regulatory bodies. 
    • Business Activities: Create a catalog of workplace incidents with relevant context and business perspective. Identify processes and controls associated with individual incidents. 
    • Notification Guidance: Find violated guidelines, calculate potential fallout on critical operations and notify relevant stakeholders. 
    • Documentation and Execution: Streamline response times with tried and tested templates. Cross-reference several regulatory standards to identify notification requirements, remediation tasks and resolution timelines. Maintain detailed documentation of all processes with an audit trail. 
  • Policy Management: Implement a single source of truth for company policies with centralized policy development. Create new documentation or choose from various built-in corporate and security policies. Access automated workflows to review, approve and renew policies. Create tailored roles for stakeholders involved in different phases of the procedure and send automated status updates. 
    • Information Collaboration: Maintain detailed records of revisions, summary updates and archived policies with complete version history through the policy portal. 
    • Compliance Alignment: Sync company policies with business scope, structure hierarchy and risk profile. Link policy performance to control effectiveness. 
    • Policy Adoption: Identify out-of-date, underperforming and expiring policies. Track policy attestations for individuals, stakeholders and business units and analyze them for trends and improvement opportunities. 
  • Data Discovery: Use AI to discover and categorize private and non-personal information in compliance with global privacy regulations. 
    • Data Classification: Leverage machine learning to label data with ad-hoc and custom tags. Capture information with deep scans and record both business and technical metadata. 
    • Data Coverage: Discover and classify all data types in cloud, on-premise and legacy systems. Parse unstructured file shares, SaaS apps, Big Data storage and structured databases in any format, including CSV, text, PDF, Zip and images. Supports data discovery at scale and in-built OCR capabilities. 
    • Data Protection: Protect at-risk data with policy controls, encryption, masking and access controls. Map out privacy regulations, such as GDPR, CCPA and LGPD. Create comprehensive data inventories and record all processing activities. During a data breach, automatically create article 30 records, notify relevant authorities, enforce retention policies and link necessary consent records. 
    • AI-Based Entity Resolution: Discover relationships between unrelated data and link personal data to the associated individual. Create identity graphs, view confidence levels of proposed matches and correct false positives. 
    • Automated Privacy Rights: AI-based privacy rights request workflows automate the discovery and detection of confidential information. Use the dashboard to add exceptions, redact certain sections and run subject-facing data reports. 
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Product Ranking

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#104

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Analyst Rating Summary

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Integration and Extensibility
Platform Capabilities
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Risk Management
Audit Management
Integration and Extensibility
Risk Management
Incident Management
Operational Risk Management and IT Security
Audit Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ServiceNow GRC
OneTrust GRC
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Audit Management Business Continuity Management Compliance Incident Management Operational Risk Management And IT Security Platform Capabilities Policy Management Regulatory Management Reports And Dashboards Risk Management Vendor Risk Management 98 70 98 79 87 100 98 95 100 100 81 95 81 86 99 97 79 86 64 83 100 81 0 25 50 75 100
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User Sentiment Summary

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Great User Sentiment 24 reviews
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84%
of users recommend this product

OneTrust GRC has a 'great' User Satisfaction Rating of 84% when considering 24 user reviews from 2 recognized software review sites.

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4.17 (12)
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4.2 (12)

Awards

SelectHub research analysts have evaluated ServiceNow GRC and concluded it earns best-in-class honors for Platform Capabilities and Integration and Extensibility.

Platform Capabilities Award
Integration and Extensibility Award

SelectHub research analysts have evaluated OneTrust GRC and concluded it earns best-in-class honors for Incident Management and Integration and Extensibility.

Incident Management Award
Integration and Extensibility Award

Synopsis of User Ratings and Reviews

Streamlined Risk and Compliance Management: ServiceNow GRC helps organizations efficiently manage risks and compliance requirements, providing a centralized platform to assess, monitor, and mitigate potential threats. This can lead to improved decision-making and a more proactive approach to risk management.
Enhanced Visibility and Reporting: The platform offers robust reporting and analytics capabilities, enabling organizations to gain deeper insights into their risk landscape. This improved visibility helps identify trends, track key metrics, and demonstrate compliance to stakeholders.
Automation and Efficiency: ServiceNow GRC automates many manual tasks associated with risk management and compliance, such as data collection, control testing, and issue remediation. This automation frees up valuable time and resources, allowing teams to focus on more strategic initiatives.
Integration with ServiceNow Ecosystem: As part of the ServiceNow platform, GRC seamlessly integrates with other ServiceNow applications, such as IT Service Management (ITSM) and Security Operations (SecOps). This integration provides a holistic view of risk and compliance across the organization, fostering better collaboration and communication.
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Centralized Platform: Streamlines risk management processes by consolidating data, assessments, and workflows in one place.
Customizable: Adapts to specific organizational needs with flexible workflows, assessments, and reporting capabilities.
Automation: Reduces manual tasks and improves efficiency through automated workflows, notifications, and data collection.
Reporting and Analytics: Provides insights into risk posture with comprehensive reporting and analytics tools, enabling data-driven decision-making.
Scalability: Supports organizations of all sizes and complexities, accommodating growth and evolving risk management requirements.
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Cost: The licensing structure can be complex and expensive, especially for larger organizations or those with advanced GRC needs. This can make it difficult to predict and manage costs, potentially leading to budget overruns.
Complexity: Implementing and customizing ServiceNow GRC can be a complex and time-consuming process, often requiring specialized expertise. This can lead to extended implementation timelines and increased costs.
Usability: Some users find the interface to be unintuitive and cumbersome, particularly for those who are not familiar with ServiceNow's platform. This can lead to a steep learning curve and reduced user adoption.
Integrations: While ServiceNow offers a range of integrations, some users report challenges with integrating GRC with other systems, such as HR or financial applications. This can limit the effectiveness of GRC and create data silos.
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Customization Challenges: OneTrust may present difficulties when tailoring the platform to specific organizational workflows or unique risk management requirements, potentially necessitating extra configuration or coding.
Usability Concerns: The user interface can feel intricate and overwhelming, particularly for those new to GRC platforms or with limited technical expertise, potentially leading to a steep learning curve and impacting user adoption.
Cost Considerations: Depending on the chosen modules and features, OneTrust can be a significant investment for organizations, especially smaller ones or those with budget constraints. Careful evaluation of pricing structures and potential hidden costs is crucial.
Integration Complexities: Integrating OneTrust with existing enterprise systems or third-party applications may require additional effort and technical expertise, potentially posing challenges for seamless data exchange and workflow automation.
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Imagine a bustling airport control tower, where air traffic controllers efficiently manage the complex comings and goings of countless aircraft. ServiceNow GRC acts as a similar control tower for an organization's governance, risk, and compliance landscape, providing a centralized platform to oversee and orchestrate these critical functions. User reviews from the past year paint a picture of a powerful and comprehensive solution, but one that requires careful consideration before implementation. ServiceNow GRC received praise for its ability to streamline GRC processes, replacing siloed spreadsheets and manual tracking with a unified system. This centralized approach enhances visibility and control, enabling organizations to proactively identify and mitigate risks, ensure compliance with regulations, and make informed decisions based on real-time data. Users also appreciated the platform's scalability and flexibility, allowing it to adapt to the evolving needs of growing businesses. The seamless integration with other ServiceNow products further extends its functionality, creating a cohesive ecosystem for managing various aspects of an organization's operations. However, some users expressed concerns about the platform's cost and complexity. The initial investment and ongoing maintenance expenses may pose challenges for smaller organizations or those with limited budgets. Additionally, the implementation process can be intricate, requiring careful planning and potentially involving external consultants. These factors highlight the importance of thoroughly evaluating the organization's needs and resources before adopting ServiceNow GRC. While the platform offers robust capabilities, its suitability depends on the specific context and requirements of each organization. For larger enterprises with complex GRC needs and the resources to invest in a comprehensive solution, ServiceNow GRC can be a valuable asset in navigating the ever-changing landscape of governance, risk, and compliance.

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Navigating the complex world of Governance, Risk, and Compliance (GRC) can feel like trying to find your way through a jungle without a map. Fortunately, software solutions like OneTrust GRC aim to simplify this journey for organizations. But how does it stack up against the competition, and is it the right fit for your needs? Let's delve into the experiences of users over the past year to find out. OneTrust GRC consistently receives praise for its user-friendly interface and ease of implementation. Unlike some of its counterparts, such as IBM Security Verify, SAP GRC, and Oracle Risk Management, which can have steeper learning curves, OneTrust GRC appears more intuitive and accessible for users with varying levels of technical expertise. This is particularly important for organizations that may not have dedicated IT teams or extensive resources to invest in training. Additionally, OneTrust GRC's modular format allows organizations to select and implement only the features they need, providing flexibility and cost-effectiveness. However, it's not all sunshine and roses. Some users have noted that OneTrust GRC's reporting capabilities could be more robust, particularly for generating complex or customized reports. Additionally, while the platform offers a wide range of features, some users have expressed a desire for more advanced functionality in certain areas, such as risk analytics and predictive modeling. These limitations may be a consideration for larger enterprises with more sophisticated GRC requirements. Overall, OneTrust GRC appears well-suited for organizations seeking a comprehensive yet user-friendly GRC solution. Its ease of use, flexibility, and scalability make it a compelling option for businesses of all sizes, especially those with growing or evolving GRC needs. However, organizations with highly complex reporting or analytics requirements may want to explore additional options or consider supplementing OneTrust GRC with specialized tools. As always, it's recommended to thoroughly evaluate your specific needs and compare different solutions before making a decision.

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Screenshots

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Head-to-Head Comparison

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