LogicManager vs ServiceNow GRC

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Our analysts compared LogicManager vs ServiceNow GRC based on data from our 400+ point analysis of Risk Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

LogicManager is a fully integrated governance, risk and compliance (GRC) solution. Users can easily incorporate its taxonomy infrastructure into any department, ensuring scalability and adaptability. It stockpiles all data centrally under one secure repository to assess bank risks, location-specific risks, third-party risks, regulatory risks and gaps in control processes. Provides ready-made libraries to house risks, standards and regulatory documentation for intuitive tracking of compliance obligations, claims, internal audits and risk assessments. Compliant with ISO, NIST, COBIT, GDPR CCPA and more frameworks and regulations.

Its intuitive dashboard and advanced analytics modules provide risk-intelligent reporting of vulnerability assessments with configurable data visualizations. Taxonomy technology links regulations, risk and controls across departments, uncovering correlational data and dependencies for higher operational efficiency. Users can automate task assignments, threat remediation plans, document generation, alerts, reminders and more.
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ServiceNow GRC integrates governance, risk and compliance management into a single end-to-end vulnerability resilience solution. It provides real-time insights into an organization’s compliance posture and risk exposure. The risk management module protects against potential disruptions to maintain business continuity. Monitor corporate policies, vendors and third-party assets for any sign of operational risks.

The privacy management functionality prioritizes the security of the company’s people, processes and facilities. The different modules interact with each other to work out the best possible remediation strategies. It helps build a culture of resilience and stability for everyone involved.
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$10,000 Annually
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$50,000 Annually, Quote-based
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Enhanced Decision Making: LogicManager equips organizations with comprehensive risk assessments and analytics, enabling leaders to make informed decisions by understanding the potential impact of risks on their strategic goals.
  • Streamlined Compliance Processes: The software simplifies compliance with regulatory requirements by automating the collection and management of relevant data, ensuring that organizations stay ahead of changes in regulations.
  • Improved Risk Visibility: With its centralized risk management framework, LogicManager provides a clear overview of all risk-related activities, highlighting areas of concern and enabling proactive risk mitigation strategies.
  • Efficient Resource Allocation: By identifying and prioritizing risks, LogicManager helps organizations allocate their resources more effectively, ensuring that attention is focused on the areas of highest impact.
  • Enhanced Collaboration: The platform fosters collaboration across departments by facilitating the sharing of risk information and strategies, breaking down silos and promoting a unified approach to risk management.
  • Customizable Reporting: LogicManager offers flexible reporting tools that allow users to create tailored reports that meet the specific needs of different stakeholders, providing relevant insights to support strategic planning.
  • Increased Operational Resilience: By enabling organizations to identify, assess, and mitigate risks, LogicManager helps build operational resilience, preparing businesses to respond effectively to unforeseen challenges.
  • Cost Savings: Through the early identification and management of risks, LogicManager can help organizations avoid costly incidents and losses, contributing to overall financial stability and performance.
  • Regulatory Compliance Assurance: The software's comprehensive compliance management features ensure that organizations can easily demonstrate adherence to industry standards and regulations, reducing the risk of penalties and reputational damage.
  • Continuous Improvement: LogicManager supports a culture of continuous improvement by providing tools for regular risk assessments and the monitoring of mitigation efforts, enabling organizations to adapt and evolve their risk management practices over time.
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  • Fortified Business Operations: Keep the business secure at all times with continuous access to a unified data environment. Collaborate on risk reports and make data-driven decisions. 
  • Real-Time Tracking: Discover threats at the onset by continuously monitoring IT services, high-risk areas and critical business processes. 
  • Automation-Driven Efficiency: Increase productivity with automated workflows. Reduce errors and omissions and identify the best course of action with AI-assisted analytics. 
  • Streamlined Communication: Clearly communicate resilience initiatives, controls and policies to the team with dynamic dashboards. 
  • Faster Troubleshooting: Save the support team’s time and money by solving common tasks with an intelligent chatbot. 
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  • Risk Management: Standardize the risk identification process with preconfigured, custom risk criteria. Identify systemic vulnerabilities and perform root cause analysis to pinpoint upstream and downstream dependencies, duplication and redundancies. 
    • Assessment: Use a preconfigured risk library to standardize remediation measures and establish a universal risk language across multiple business units. Use best practice regulations, standards and frameworks to prioritize the most critical risks and minimize business impact. 
  • Risk Mitigation: Monitor risks and internal controls in real time and connect risks to associated controls, processes and resources. Automate workflows and notify risk owners of changes in local circumstances. Automatically diagnose misalignments, ineffective controls, redundancies and gaps in risk protection. 
  • Risk Monitoring: Monitor key performance indicators (KPIs) and key risk indicators (KRIs) with integrated control solutions. Configure custom risk thresholds, incident report forms and automated workflows. Standardize risk assessments throughout the organization with common frameworks. Identify emerging risk trends to proactively address vulnerabilities. 
  • Risk Reporting: Leverage the intelligent dashboard to run reports for audits, incidents, compliance, vendor management, SOX, business continuity and more. Improve stakeholder engagement with heat maps and data matrices. Automatically update existing reports and data visualizations to reflect new circumstances and information. Get a 360-degree view of remediation efficacy, controls and risk metrics with centralized controls and processes. 
  • One-click Compliance: Choose from hundreds of pre-existing controls in line with applicable regulations, frameworks and standards. Link controls to associated compliance with a taxonomy-driven artificial intelligence.  
  • Integrations: Integrate third-party applications with a simple, no-code, templated architecture. Some of the most popular integrations include Jira Software, DocuSign, Slack, Office 365, Google, etc. 
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  • Policy and Compliance: Access tried and tested tools to manage lifecycles, compliance processes and corporate policies. 
    • Controls Testing: Test controls in real time to identify anomalies and streamline threat detection. 
    • Policy Lifecycle: Set up automated workflows to review and approve policies throughout their predefined lifecycles. Build a strong compliance framework and include provisions for policy exceptions. 
    • Control Mapping: Consolidate the testing framework with a map of controls governing policies and regulations. 
    • Smart Remediation: Leverage AI and machine learning to pursue the best remediation plan. 
    • Custom Workspaces: Design custom workplaces based on the user’s persona and preferences. 
  • Risk Management: Monitor high-impact risks to predict any disruptions. Use the dashboard and analytics module to study risk data and trends. Automated workflows review recorded threats and assign ownership and responses based on historical data. 
    • Mobile App: Remotely track risk activities. 
    • Risk Register: Store all recorded risk, control and remediation information in a secure and centralized database. 
    • Risk Scores: Assign risk scores based on qualitative and quantitative risk analysis. Allot risk ownership based on urgency for the sake of business continuity. 
    • Assessment: Run self-assessment tests to verify the integrity and accuracy of controls and registers. 
    • Identification: Automatically identify risks and generate appropriate controls based on threat maps and questionnaires. 
    • Performance Indicators: Run regular tests to identify failing controls in advance. 
  • Business Continuity: Prepare and test recovery plans for potential disruptions and disasters. 
    • Impact Analysis: Produce recovery time objectives (RTO) and recovery point objectives (RPO) with business services. Simulate different disasters to compute optimal recovery periods. 
    • Continuity Planning: Ensure protection and recovery of company personnel and assets in the event of a disaster. 
    • Crisis Management: Carefully execute business continuity plans and track progress during a crisis. 
    • Gap Identification: Map the configuration management database (CMDB) to identify gaps in recovery plans. 
  • Vendor Risk: Get greater visibility over third-party risks with regular assessments, transparent reports, tested remediation and IRM integration. Set up automated correction plans for specific risk areas like bankruptcy, security and delivery. 
    • Vendor Manager Workspace: Use a single portal to access all third-party risk and performance information. Store vendor data in a centrally accessible portfolio secured with a single sign-on (SSO) authentication. 
    • Risk Scores: Assess and assign top-down and bottom-up risk scores for all external vendors. 
    • Tier Management: Categorize vendors in appropriate tiers to assign questionnaires and frequency of assessments. 
    • Monitoring Framework: Cross-check ratings and scores from content providers against the platform’s assessment data. 
    • Assessment Management: Access best-practice online assessments for faster and more accurate results. 
  • Operational Risk: Monitor risks and controls across the system with flexible data and assessments. Use AI and predictive analytics to create and assign remediation strategies to issues. 
    • Analytics: Analyze risk events to drill deeper into risk posture, hierarchy and exposure. 
    • Assessment: Run risk assessments on any group, including location, regulation, inherent and residual risk, and auditable unit. Review the effectiveness of mitigation controls. 
    • Control Assurance: Create and store control test plans in a centralized repository. Test the effectiveness of controls against various crisis scenarios. 
    • Monitoring: Monitor risk and control indicator data across the platform and automatically alert concerned personnel about anomalies. 
    • Incident and Loss Capture: Record granular details about incidents, recorded vulnerabilities and near misses, including monetary loss and root cause. 
  • Continuous Monitoring: Use a system security plan to monitor the risk management framework (RMF) for emerging risks and compliance violations. Automatically mitigate common categories of threats with baseline controls. 
    • Asset Identification: Leverage CMDB to identify and manage assets in real time. 
    • Dashboard: Get a live feed of vulnerabilities, security incidents, milestones, configuration failures and action plans directly in the dashboard. 
    • POA&M Management: Set up a clear plan of action and milestones for responding to ineffective and failing controls. 
  • Privacy Management: Track privacy risk across multiple business domains to comply with global privacy regulations. Monitor the framework continuously to identify violations faster than the point-in-time approach. 
    • Framework: Centrally access a database of personal information and existing rules. Import new regulations into a common taxonomy for simpler adoption. 
    • Response-Triggered Actions: Set up trigger-based assessment responses to apply controls, tag personal information and update processing records. 
    • Activity Identification: Track processing activities with a record of processing activity (ROPA) or automatically detect changes. 
    • Policy Management: Create a self-sustaining review and approval process for active policies throughout their lifecycle. Factor in a room for exceptions depending on the compliance posture. 
    • Assessments: Assess how the company collects, stores and shares personal information. 
  • Integrations: Access low-code information and use automation to simplify the integration process. Supports custom integrations through REST, SOAP, JSON, JDBC and more. 
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Product Ranking

#50

among all
Risk Management Software

#53

among all
Risk Management Software

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Analyst Rating Summary

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Integration and Extensibility
Policy Management
Reports and Dashboards
Audit Management
Business Continuity Management
Integration and Extensibility
Platform Capabilities
Reports and Dashboards
Risk Management
Audit Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

LogicManager
ServiceNow GRC
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Audit Management Business Continuity Management Compliance Incident Management Operational Risk Management And IT Security Platform Capabilities Policy Management Regulatory Management Reports And Dashboards Risk Management Vendor Risk Management 99 99 88 90 98 73 100 98 100 98 83 98 70 98 79 87 100 98 95 100 100 81 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 111 reviews
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91%
of users recommend this product

LogicManager has a 'excellent' User Satisfaction Rating of 91% when considering 111 user reviews from 4 recognized software review sites.

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4.2 (16)
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4.59 (16)
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4.6 (15)
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Awards

SelectHub research analysts have evaluated LogicManager and concluded it earns best-in-class honors for Audit Management, Business Continuity Management, Policy Management and Integration and Extensibility. LogicManager stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Audit Management Award
Business Continuity Management Award
Policy Management Award
Integration and Extensibility Award

SelectHub research analysts have evaluated ServiceNow GRC and concluded it earns best-in-class honors for Platform Capabilities and Integration and Extensibility.

Platform Capabilities Award
Integration and Extensibility Award

Synopsis of User Ratings and Reviews

Centralized Platform: LogicManager allows users to consolidate risk data, assessments, and mitigation plans in one place, providing a comprehensive view of an organization's risk landscape. This can be particularly helpful for organizations with multiple departments or business units, as it enables better collaboration and communication around risk management.
Customizable: The platform's flexibility allows users to tailor it to their specific needs and risk management frameworks. This includes the ability to create custom risk assessments, workflows, and reports. Customizable dashboards and reports provide insights into key risk indicators and trends, enabling data-driven decision-making.
User-Friendly Interface: LogicManager is generally considered to have an intuitive interface that is easy to navigate, even for users with limited technical expertise. This can help to encourage user adoption and engagement with the platform.
Integrations: LogicManager integrates with a variety of other business applications, such as GRC platforms, ERPs, and BI tools. This can help to streamline risk management processes and improve data accuracy.
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Streamlined Risk and Compliance Management: ServiceNow GRC helps organizations efficiently manage risks and compliance requirements, providing a centralized platform to assess, monitor, and mitigate potential threats. This can lead to improved decision-making and a more proactive approach to risk management.
Enhanced Visibility and Reporting: The platform offers robust reporting and analytics capabilities, enabling organizations to gain deeper insights into their risk landscape. This improved visibility helps identify trends, track key metrics, and demonstrate compliance to stakeholders.
Automation and Efficiency: ServiceNow GRC automates many manual tasks associated with risk management and compliance, such as data collection, control testing, and issue remediation. This automation frees up valuable time and resources, allowing teams to focus on more strategic initiatives.
Integration with ServiceNow Ecosystem: As part of the ServiceNow platform, GRC seamlessly integrates with other ServiceNow applications, such as IT Service Management (ITSM) and Security Operations (SecOps). This integration provides a holistic view of risk and compliance across the organization, fostering better collaboration and communication.
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Steep Learning Curve: Many users report that LogicManager has a steep learning curve due to its complex interface and extensive features. This can make it challenging for new users to get up to speed quickly and efficiently.
Customization Challenges: While LogicManager offers customization options, some users find it difficult to tailor the platform to their specific needs. This can lead to frustration and a less-than-optimal user experience.
Reporting Limitations: Some users have expressed dissatisfaction with LogicManager's reporting capabilities, citing limitations in generating custom reports or extracting data in desired formats. This can hinder effective risk analysis and decision-making.
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Cost: The licensing structure can be complex and expensive, especially for larger organizations or those with advanced GRC needs. This can make it difficult to predict and manage costs, potentially leading to budget overruns.
Complexity: Implementing and customizing ServiceNow GRC can be a complex and time-consuming process, often requiring specialized expertise. This can lead to extended implementation timelines and increased costs.
Usability: Some users find the interface to be unintuitive and cumbersome, particularly for those who are not familiar with ServiceNow's platform. This can lead to a steep learning curve and reduced user adoption.
Integrations: While ServiceNow offers a range of integrations, some users report challenges with integrating GRC with other systems, such as HR or financial applications. This can limit the effectiveness of GRC and create data silos.
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LogicManager, a cloud-based risk management solution, has been helping businesses for almost two decades. Its comprehensive features, like risk maturity modeling and assessment templates, enable organizations to identify, assess, and mitigate risks effectively. However, recent user feedback paints a mixed picture of the software's performance and value proposition. Users appreciate LogicManager's user-friendly interface and its ability to streamline risk management processes. The software's intuitive design and comprehensive features allow users to efficiently identify, assess, and mitigate potential risks, ultimately leading to improved business performance. Additionally, LogicManager's extensive user base and established reputation provide a sense of reliability and community support. However, some users express concerns about the software's cost and rigidity. The price point may be a barrier for smaller businesses or those with limited budgets. Additionally, the software's lack of flexibility can make it challenging to adapt to unique or evolving business needs. Compared to competitors like MetricStream and Archer, LogicManager offers a more user-friendly experience but may lack the advanced customization options of its counterparts. LogicManager appears well-suited for established businesses seeking a reliable and comprehensive risk management solution. Its ease of use and established track record make it a dependable choice for organizations looking to enhance their risk management practices. However, businesses with limited budgets or those requiring a high degree of customization may need to explore alternative options. It's important to note that software capabilities and market trends can change rapidly. Therefore, it's recommended to consult the latest online resources and reviews for the most current information before making a software decision.

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Imagine a bustling airport control tower, where air traffic controllers efficiently manage the complex comings and goings of countless aircraft. ServiceNow GRC acts as a similar control tower for an organization's governance, risk, and compliance landscape, providing a centralized platform to oversee and orchestrate these critical functions. User reviews from the past year paint a picture of a powerful and comprehensive solution, but one that requires careful consideration before implementation. ServiceNow GRC received praise for its ability to streamline GRC processes, replacing siloed spreadsheets and manual tracking with a unified system. This centralized approach enhances visibility and control, enabling organizations to proactively identify and mitigate risks, ensure compliance with regulations, and make informed decisions based on real-time data. Users also appreciated the platform's scalability and flexibility, allowing it to adapt to the evolving needs of growing businesses. The seamless integration with other ServiceNow products further extends its functionality, creating a cohesive ecosystem for managing various aspects of an organization's operations. However, some users expressed concerns about the platform's cost and complexity. The initial investment and ongoing maintenance expenses may pose challenges for smaller organizations or those with limited budgets. Additionally, the implementation process can be intricate, requiring careful planning and potentially involving external consultants. These factors highlight the importance of thoroughly evaluating the organization's needs and resources before adopting ServiceNow GRC. While the platform offers robust capabilities, its suitability depends on the specific context and requirements of each organization. For larger enterprises with complex GRC needs and the resources to invest in a comprehensive solution, ServiceNow GRC can be a valuable asset in navigating the ever-changing landscape of governance, risk, and compliance.

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