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ServiceNow GRC vs ComplyWorks

Last Updated: November 18th, 2024

Our analysts compared ServiceNow GRC vs ComplyWorks based on data from our 400+ point analysis of Risk Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

ServiceNow GRC integrates governance, risk and compliance management into a single end-to-end vulnerability resilience solution. It provides real-time insights into an organization’s compliance posture and risk exposure. The risk management module protects against potential disruptions to maintain business continuity. Monitor corporate policies, vendors and third-party assets for any sign of operational risks.

The privacy management functionality prioritizes the security of the company’s people, processes and facilities. The different modules interact with each other to work out the best possible remediation strategies. It helps build a culture of resilience and stability for everyone involved.

ComplyWorks offers a comprehensive software solution designed to streamline risk management and compliance tasks. This platform is particularly well-suited for industries with stringent regulatory requirements, such as construction, energy, and manufacturing, due to its robust capabilities in managing contractor compliance, safety protocols, and workforce qualifications. Users appreciate the software's intuitive interface, which simplifies the tracking of compliance documents and the monitoring of risk factors in real-time.

One of the standout features is its ability to automate compliance workflows, reducing administrative burdens and minimizing human error. Additionally, the software provides detailed analytics and reporting tools, enabling organizations to make informed decisions based on accurate data. Pricing for ComplyWorks typically varies based on the number of users and the specific modules required, with options for monthly or annual payments, making it flexible for different budgetary needs.

Compared to similar products, users often highlight ComplyWorks' user-friendly design and the efficiency it brings to compliance management. The platform's ability to integrate seamlessly with existing systems further enhances its appeal, ensuring a smooth transition and ongoing operation. Overall, ComplyWorks stands out for its reliability and effectiveness in mitigating risks and ensuring compliance.

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Product Insights

Fortified Business Operations: Keep the business secure at all times with continuous access to a unified data environment. Collaborate on risk reports and make data-driven decisions.
Real-Time Tracking: Discover threats at the onset by continuously monitoring IT services, high-risk areas and critical business processes.
Automation-Driven Efficiency: Increase productivity with automated workflows. Reduce errors and omissions and identify the best course of action with AI-assisted analytics.
Streamlined Communication: Clearly communicate resilience initiatives, controls and policies to the team with dynamic dashboards.
Faster Troubleshooting: Save the support team’s time and money by solving common tasks with an intelligent chatbot.

Enhanced Compliance: ComplyWorks ensures that your organization adheres to industry regulations and standards, reducing the risk of non-compliance penalties.
Streamlined Processes: By automating compliance tasks, the software minimizes manual effort, allowing your team to focus on core business activities.
Improved Risk Management: The platform provides tools to identify, assess, and mitigate risks, enhancing overall organizational safety and security.
Centralized Data Management: ComplyWorks consolidates all compliance-related data in one place, making it easier to access and manage information.
Real-Time Monitoring: The software offers real-time tracking of compliance status, enabling prompt action on any issues that arise.
Customizable Reporting: Generate tailored reports to meet specific regulatory requirements or internal needs, facilitating better decision-making.
Cost Efficiency: By reducing the need for manual compliance checks and minimizing the risk of fines, ComplyWorks can lead to significant cost savings.
Enhanced Accountability: Assign and track compliance tasks to specific team members, ensuring clear responsibility and accountability.
Scalability: The platform can grow with your organization, accommodating increasing compliance needs as your business expands.
Audit Readiness: Maintain a comprehensive audit trail with detailed records of compliance activities, simplifying the audit process.
Vendor Management: Efficiently manage and monitor third-party vendors to ensure they meet your compliance standards.
Training and Certification Tracking: Keep track of employee training and certifications, ensuring that all staff are qualified and compliant.
Enhanced Collaboration: Facilitate better communication and collaboration among team members through shared access to compliance data and tasks.
Proactive Issue Resolution: Identify potential compliance issues before they become problems, allowing for proactive resolution.
Regulatory Updates: Stay informed about changes in regulations and standards, ensuring your compliance practices are always up-to-date.

Policy and Compliance: Access tried and tested tools to manage lifecycles, compliance processes and corporate policies.
- Controls Testing: Test controls in real time to identify anomalies and streamline threat detection.
- Policy Lifecycle: Set up automated workflows to review and approve policies throughout their predefined lifecycles. Build a strong compliance framework and include provisions for policy exceptions.
- Control Mapping: Consolidate the testing framework with a map of controls governing policies and regulations.
- Smart Remediation: Leverage AI and machine learning to pursue the best remediation plan.
- Custom Workspaces: Design custom workplaces based on the user’s persona and preferences.
Risk Management: Monitor high-impact risks to predict any disruptions. Use the dashboard and analytics module to study risk data and trends. Automated workflows review recorded threats and assign ownership and responses based on historical data.
- Mobile App: Remotely track risk activities.
- Risk Register: Store all recorded risk, control and remediation information in a secure and centralized database.
- Risk Scores: Assign risk scores based on qualitative and quantitative risk analysis. Allot risk ownership based on urgency for the sake of business continuity.
- Assessment: Run self-assessment tests to verify the integrity and accuracy of controls and registers.
- Identification: Automatically identify risks and generate appropriate controls based on threat maps and questionnaires.
- Performance Indicators: Run regular tests to identify failing controls in advance.
Business Continuity: Prepare and test recovery plans for potential disruptions and disasters.
- Impact Analysis: Produce recovery time objectives (RTO) and recovery point objectives (RPO) with business services. Simulate different disasters to compute optimal recovery periods.
- Continuity Planning: Ensure protection and recovery of company personnel and assets in the event of a disaster.
- Crisis Management: Carefully execute business continuity plans and track progress during a crisis.
- Gap Identification: Map the configuration management database (CMDB) to identify gaps in recovery plans.
Vendor Risk: Get greater visibility over third-party risks with regular assessments, transparent reports, tested remediation and IRM integration. Set up automated correction plans for specific risk areas like bankruptcy, security and delivery.
- Vendor Manager Workspace: Use a single portal to access all third-party risk and performance information. Store vendor data in a centrally accessible portfolio secured with a single sign-on (SSO) authentication.
- Risk Scores: Assess and assign top-down and bottom-up risk scores for all external vendors.
- Tier Management: Categorize vendors in appropriate tiers to assign questionnaires and frequency of assessments.
- Monitoring Framework: Cross-check ratings and scores from content providers against the platform’s assessment data.
- Assessment Management: Access best-practice online assessments for faster and more accurate results.
Operational Risk: Monitor risks and controls across the system with flexible data and assessments. Use AI and predictive analytics to create and assign remediation strategies to issues.
- Analytics: Analyze risk events to drill deeper into risk posture, hierarchy and exposure.
- Assessment: Run risk assessments on any group, including location, regulation, inherent and residual risk, and auditable unit. Review the effectiveness of mitigation controls.
- Control Assurance: Create and store control test plans in a centralized repository. Test the effectiveness of controls against various crisis scenarios.
- Monitoring: Monitor risk and control indicator data across the platform and automatically alert concerned personnel about anomalies.
- Incident and Loss Capture: Record granular details about incidents, recorded vulnerabilities and near misses, including monetary loss and root cause.
Continuous Monitoring: Use a system security plan to monitor the risk management framework (RMF) for emerging risks and compliance violations. Automatically mitigate common categories of threats with baseline controls.
- Asset Identification: Leverage CMDB to identify and manage assets in real time.
- Dashboard: Get a live feed of vulnerabilities, security incidents, milestones, configuration failures and action plans directly in the dashboard.
- POA&M Management: Set up a clear plan of action and milestones for responding to ineffective and failing controls.
Privacy Management: Track privacy risk across multiple business domains to comply with global privacy regulations. Monitor the framework continuously to identify violations faster than the point-in-time approach.
- Framework: Centrally access a database of personal information and existing rules. Import new regulations into a common taxonomy for simpler adoption.
- Response-Triggered Actions: Set up trigger-based assessment responses to apply controls, tag personal information and update processing records.
- Activity Identification: Track processing activities with a record of processing activity (ROPA) or automatically detect changes.
- Policy Management: Create a self-sustaining review and approval process for active policies throughout their lifecycle. Factor in a room for exceptions depending on the compliance posture.
- Assessments: Assess how the company collects, stores and shares personal information.
Integrations: Access low-code information and use automation to simplify the integration process. Supports custom integrations through REST, SOAP, JSON, JDBC and more.

Compliance Management: Streamlines the process of ensuring that all contractors and suppliers meet regulatory and internal compliance requirements.
Document Management: Centralizes storage and retrieval of critical documents, making it easier to manage and access compliance-related paperwork.
Risk Assessment: Provides tools for evaluating and mitigating risks associated with contractors and suppliers, helping to ensure safer operations.
Audit Trails: Maintains detailed logs of all compliance activities, offering transparency and accountability for audits and reviews.
Automated Notifications: Sends alerts and reminders for upcoming compliance deadlines, reducing the risk of missed obligations.
Customizable Dashboards: Offers user-friendly dashboards that can be tailored to display key compliance metrics and performance indicators.
Training Management: Tracks and manages training requirements for contractors and employees, ensuring that all personnel are adequately trained.
Integration Capabilities: Seamlessly integrates with other enterprise systems, such as ERP and HR software, to provide a unified compliance management solution.
Reporting and Analytics: Generates comprehensive reports and analytics to help organizations understand their compliance status and identify areas for improvement.
Mobile Access: Allows users to access compliance information and perform tasks from mobile devices, enhancing flexibility and responsiveness.
Supplier Management: Facilitates the evaluation and monitoring of suppliers, ensuring they meet the organization's compliance standards.
Incident Management: Tracks and manages incidents related to compliance, helping organizations respond quickly and effectively to issues.
Workflow Automation: Automates routine compliance tasks, reducing manual effort and increasing efficiency.
Security Features: Implements robust security measures to protect sensitive compliance data from unauthorized access and breaches.
Scalability: Designed to scale with the organization, accommodating growth and increasing complexity in compliance requirements.

Product Ranking

#53

among all
Risk Management Software

#54

among all
Risk Management Software

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Analyst Rating Summary

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User Sentiment Summary

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ComplyWorks has a 'great' User Satisfaction Rating of 80% when considering 1 user reviews from 1 recognized software review sites.

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Synopsis of User Ratings and Reviews

Streamlined Risk and Compliance Management: ServiceNow GRC helps organizations efficiently manage risks and compliance requirements, providing a centralized platform to assess, monitor, and mitigate potential threats. This can lead to improved decision-making and a more proactive approach to risk management.

Enhanced Visibility and Reporting: The platform offers robust reporting and analytics capabilities, enabling organizations to gain deeper insights into their risk landscape. This improved visibility helps identify trends, track key metrics, and demonstrate compliance to stakeholders.

Automation and Efficiency: ServiceNow GRC automates many manual tasks associated with risk management and compliance, such as data collection, control testing, and issue remediation. This automation frees up valuable time and resources, allowing teams to focus on more strategic initiatives.

Integration with ServiceNow Ecosystem: As part of the ServiceNow platform, GRC seamlessly integrates with other ServiceNow applications, such as IT Service Management (ITSM) and Security Operations (SecOps). This integration provides a holistic view of risk and compliance across the organization, fostering better collaboration and communication.

Easy to Use: Users find the interface intuitive and straightforward, making it easy to navigate and manage risk assessments, even for those new to the platform.

Comprehensive Features: ComplyWorks offers a wide range of features, including risk assessments, audits, policies, and training, allowing users to manage their risk program effectively.

Strong Reporting Capabilities: The platform provides detailed reports and dashboards, giving users a clear picture of their risk profile and allowing them to track progress over time.

Excellent Customer Support: Users consistently praise the responsiveness and helpfulness of the ComplyWorks support team, who are available to assist with any questions or issues.

Cost: The licensing structure can be complex and expensive, especially for larger organizations or those with advanced GRC needs. This can make it difficult to predict and manage costs, potentially leading to budget overruns.

Complexity: Implementing and customizing ServiceNow GRC can be a complex and time-consuming process, often requiring specialized expertise. This can lead to extended implementation timelines and increased costs.

Usability: Some users find the interface to be unintuitive and cumbersome, particularly for those who are not familiar with ServiceNow's platform. This can lead to a steep learning curve and reduced user adoption.

Integrations: While ServiceNow offers a range of integrations, some users report challenges with integrating GRC with other systems, such as HR or financial applications. This can limit the effectiveness of GRC and create data silos.

Limited Customization: Some users have found the platform's customization options to be limited, making it difficult to tailor the system to their specific risk management needs. For example, they may not be able to create custom reports or dashboards that align with their unique requirements.

Steep Learning Curve: The platform's interface can be complex and challenging to navigate, especially for new users. This can lead to frustration and a longer time to become proficient in using the system.

Integration Challenges: Users have reported difficulties integrating ComplyWorks with other systems they use, such as their CRM or ERP. This can create data silos and make it harder to get a comprehensive view of their risk management activities.

Lack of Mobile App: The absence of a dedicated mobile app can make it inconvenient for users to access and manage their risk management tasks on the go.

Imagine a bustling airport control tower, where air traffic controllers efficiently manage the complex comings and goings of countless aircraft. ServiceNow GRC acts as a similar control tower for an organization's governance, risk, and compliance landscape, providing a centralized platform to oversee and orchestrate these critical functions. User reviews from the past year paint a picture of a powerful and comprehensive solution, but one that requires careful consideration before implementation. ServiceNow GRC received praise for its ability to streamline GRC processes, replacing siloed spreadsheets and manual tracking with a unified system. This centralized approach enhances visibility and control, enabling organizations to proactively identify and mitigate risks, ensure compliance with regulations, and make informed decisions based on real-time data. Users also appreciated the platform's scalability and flexibility, allowing it to adapt to the evolving needs of growing businesses. The seamless integration with other ServiceNow products further extends its functionality, creating a cohesive ecosystem for managing various aspects of an organization's operations. However, some users expressed concerns about the platform's cost and complexity. The initial investment and ongoing maintenance expenses may pose challenges for smaller organizations or those with limited budgets. Additionally, the implementation process can be intricate, requiring careful planning and potentially involving external consultants. These factors highlight the importance of thoroughly evaluating the organization's needs and resources before adopting ServiceNow GRC. While the platform offers robust capabilities, its suitability depends on the specific context and requirements of each organization. For larger enterprises with complex GRC needs and the resources to invest in a comprehensive solution, ServiceNow GRC can be a valuable asset in navigating the ever-changing landscape of governance, risk, and compliance.

Does ComplyWorks really work to mitigate risk, or does it fall short? User reviews from the past year present a mixed bag. While many appreciate the platform's user-friendliness, particularly when onboarding new contractors, some have voiced concerns about its limitations. For instance, ComplyWorks excels at simplifying contractor additions, allowing businesses to prioritize overall compliance monitoring. However, users looking for robust reporting or advanced analytics might find it lacking compared to competitors like Avetta or ISNetworld. This difference stems from ComplyWorks' focus on ease of use over in-depth data analysis, making it ideal for small to medium-sized businesses prioritizing streamlined contractor management and basic compliance needs. Larger enterprises seeking comprehensive risk analysis tools might require a more feature-rich solution.

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FAQ

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