Riskonnect vs ServiceNow GRC

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Our analysts compared Riskonnect vs ServiceNow GRC based on data from our 400+ point analysis of Risk Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Riskonnect is a cloud-based solution to manage enterprise risk, improve efficiency and boost performance. Its reporting and analytics modules integrate insurable and non-insurable risks to correlate their associations and prevent future occurrences. Users can automate routine processes, break down information silos, drive cross-platform collaboration and coordinate risk mitigation. Provides intuitive data visualizations to propel data-driven decisions and transformation.

It compiles all data securely under one roof and provides detection, analysis and response modules against third-party risk, enterprise risk and health and safety risk. Users can monitor the administration of claims, handle legal and corporate compliance, and manage audits and healthcare from one interface.
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ServiceNow GRC integrates governance, risk and compliance management into a single end-to-end vulnerability resilience solution. It provides real-time insights into an organization’s compliance posture and risk exposure. The risk management module protects against potential disruptions to maintain business continuity. Monitor corporate policies, vendors and third-party assets for any sign of operational risks.

The privacy management functionality prioritizes the security of the company’s people, processes and facilities. The different modules interact with each other to work out the best possible remediation strategies. It helps build a culture of resilience and stability for everyone involved.
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$283,000 Annually
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$50,000 Annually, Quote-based
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Tailored to your specific needs
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Product Assistance

Documentation
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Videos
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Knowledge Base
24/7 Live Support
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Product Insights

  • Enhanced Decision Making: Riskonnect provides real-time data and analytics, enabling businesses to make informed decisions quickly. This leads to better risk management strategies and operational efficiency.
  • Comprehensive Risk Visibility: The software offers a 360-degree view of risk across the organization, identifying hidden exposures and interdependencies. This holistic perspective helps in mitigating risks more effectively.
  • Streamlined Compliance: With Riskonnect, organizations can easily adhere to regulatory requirements and standards. The software automates compliance tasks, reducing the likelihood of errors and penalties.
  • Improved Risk Response Time: The platform's proactive alerts and notifications system ensures that potential risks are identified and addressed promptly, minimizing their impact on the business.
  • Cost Reduction: By identifying and mitigating risks early, Riskonnect helps in avoiding costly incidents. This proactive approach results in significant savings on potential losses and insurance premiums.
  • Enhanced Collaboration: Riskonnect fosters collaboration among teams by providing a centralized platform for sharing information and strategies related to risk management. This improves coordination and the execution of risk mitigation plans.
  • Customizable Reporting: The software offers flexible reporting tools that allow businesses to create tailored reports. These insights can be used to track progress, identify trends, and make strategic adjustments.
  • Increased Operational Resilience: By managing risks effectively, Riskonnect helps businesses to become more resilient. This resilience enables organizations to withstand shocks and adapt to changes in the business environment.
  • Strategic Risk Management: Riskonnect not only helps in operational risk management but also aligns risk management with strategic objectives. This alignment ensures that risks are managed in a way that supports long-term goals.
  • Scalability: The platform is designed to grow with your business, accommodating new risks and compliance requirements as your organization expands. This scalability ensures that Riskonnect remains a valuable tool over time.
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  • Fortified Business Operations: Keep the business secure at all times with continuous access to a unified data environment. Collaborate on risk reports and make data-driven decisions. 
  • Real-Time Tracking: Discover threats at the onset by continuously monitoring IT services, high-risk areas and critical business processes. 
  • Automation-Driven Efficiency: Increase productivity with automated workflows. Reduce errors and omissions and identify the best course of action with AI-assisted analytics. 
  • Streamlined Communication: Clearly communicate resilience initiatives, controls and policies to the team with dynamic dashboards. 
  • Faster Troubleshooting: Save the support team’s time and money by solving common tasks with an intelligent chatbot. 
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  • Risk Management Information System: Consolidate system, risk and people data from multiple sources into a single source of truth. Streamline and automate regulatory, risk and incident management processes with custom workflows. Investigate the shifting risk landscape to discover unprecedented insights, hidden relationships and actionable information. 
  • Claims Administration: Integrate incident entry, claims data, people information and compliance status under the same platform. Automate intake processes, documentation management, data entry and validation. Manage indemnity-based benefit plans and return-to-work initiatives in accordance with Official Disability Guidelines. 
    • Electronic Report of Injury: Follow workers’ compensation guidelines in creating and filing the First Report of Injury (FROI) and Subsequent Report of Injury (SROI). Automatically populate entries with existing data. Submit electronic data interchange reports in accordance with standard IAIABC EDI requirements, including SIEDRS. 
    • Data Transformation Services: Clean, process, transform and validate data from multiple external sources used by carriers and TPAs. 
  • Internal Audit: Perform internal audits for operational, compliance, IT and financial processes. Automate task assignment, document management, data deduplication, status reports, data entry, productivity reports and more. Use the intuitive dashboard to create remediation measures and storyboard-driven reports. 
  • Third-Party Risk Assessment: Consolidate all third-party supplier information, including vendor agreements, policies, access credentials and contracts. A dedicated vendor portal tracks documentation, issues, questionnaires and responses. Create point-and-click reports and assign vendor risk scores and overall classification. 
    • Certificate Management: Access all certificates of insurance (COI) through a common portal. Automate compliance management, administration and review of COIs. Issue alerts for vendors with out-of-compliance certifications. 
  • Enterprise Risk Management: Get a 360-degree view of risk with integrated identification, remediation and monitoring. Use the dashboard to track risk assessments based on KPIs and KRIs. Correlate risks and run custom reports with drag-and-drop builders. Set up custom risk thresholds. 
    • Risk Register: Identify vulnerable business processes with a heat map of assessed risks. Categorize risks according to location, business unit or risk score. 
  • Healthcare: Securely manage safety and risk obligations, including enterprise risk, third-party suppliers, compliance, patient safety, provider quality and more. Eliminate information silos and share actionable, accurate and critical data across multiple departments. 
    • Patient Safety: Manage the entire range of patient experience from non-clinical rounding to long-term care. Track incidents throughout the patient lifecycle, capture incidents, send alerts, visualize satisfaction metrics and more. Connect clinical data to corporate and legal regulations. 
    • Provider Quality Management: Streamline the provider accreditation appraisal process for Ongoing Professional Practice Evaluation (OPPE) and Focused Professional Practice Evaluation (FPPE). 
    • Risk and Insurance: Automatically consolidate claims data and categorize entries based on department, specialty, event date, similarity and allegation. Track healthcare and payment history. 
  • Compliance: Manage corporate and legal policies, procedures and requirements. Implement control frameworks and automate assessments, remediation and testing. Link risks to associated assets, processes and patients. Comply with frameworks, regulations and industry guidelines including NIST CSF, HIPAA, COBIT, FDA, SOX, GLBA, ISO 27001 / 27002 / 31000, and more. 
    • Regulatory Change Management: Always keep an eye out for changes in federal and state regulations. Automatically notify key stakeholders and administrators about essential changes. 
    • Content Framework: Import content associated with tens of thousands of controls and regulations via the Unified Compliance Framework. 
    • Corporate Policy Management: Manage corporate policies, reviews, approvals and training with built-in workflows. Categorize based on policy metadata, key dates, domain, title, vendor and other important information. Identify policy violations through continuous surveillance. 
  • Health and Safety: Get a comprehensive view of safety processes, compliance requirements, hazard data and workplace incidents to spot trends and warning signs. Leverage easy-to-use screens, anonymous entry, web-based access and intuitive forms to streamline the incident reporting process. Automatically alert incident investigators and transfer data across channels with preloaded protocols. 
    • Claims Regulatory Compliance: Use existing safety data to track deadlines and reportable incidents in real time. Create timelines for critical reports. 
    • Audit: Continuously evaluate the status of existing incident reports and compare results against past audit scores. 
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  • Policy and Compliance: Access tried and tested tools to manage lifecycles, compliance processes and corporate policies. 
    • Controls Testing: Test controls in real time to identify anomalies and streamline threat detection. 
    • Policy Lifecycle: Set up automated workflows to review and approve policies throughout their predefined lifecycles. Build a strong compliance framework and include provisions for policy exceptions. 
    • Control Mapping: Consolidate the testing framework with a map of controls governing policies and regulations. 
    • Smart Remediation: Leverage AI and machine learning to pursue the best remediation plan. 
    • Custom Workspaces: Design custom workplaces based on the user’s persona and preferences. 
  • Risk Management: Monitor high-impact risks to predict any disruptions. Use the dashboard and analytics module to study risk data and trends. Automated workflows review recorded threats and assign ownership and responses based on historical data. 
    • Mobile App: Remotely track risk activities. 
    • Risk Register: Store all recorded risk, control and remediation information in a secure and centralized database. 
    • Risk Scores: Assign risk scores based on qualitative and quantitative risk analysis. Allot risk ownership based on urgency for the sake of business continuity. 
    • Assessment: Run self-assessment tests to verify the integrity and accuracy of controls and registers. 
    • Identification: Automatically identify risks and generate appropriate controls based on threat maps and questionnaires. 
    • Performance Indicators: Run regular tests to identify failing controls in advance. 
  • Business Continuity: Prepare and test recovery plans for potential disruptions and disasters. 
    • Impact Analysis: Produce recovery time objectives (RTO) and recovery point objectives (RPO) with business services. Simulate different disasters to compute optimal recovery periods. 
    • Continuity Planning: Ensure protection and recovery of company personnel and assets in the event of a disaster. 
    • Crisis Management: Carefully execute business continuity plans and track progress during a crisis. 
    • Gap Identification: Map the configuration management database (CMDB) to identify gaps in recovery plans. 
  • Vendor Risk: Get greater visibility over third-party risks with regular assessments, transparent reports, tested remediation and IRM integration. Set up automated correction plans for specific risk areas like bankruptcy, security and delivery. 
    • Vendor Manager Workspace: Use a single portal to access all third-party risk and performance information. Store vendor data in a centrally accessible portfolio secured with a single sign-on (SSO) authentication. 
    • Risk Scores: Assess and assign top-down and bottom-up risk scores for all external vendors. 
    • Tier Management: Categorize vendors in appropriate tiers to assign questionnaires and frequency of assessments. 
    • Monitoring Framework: Cross-check ratings and scores from content providers against the platform’s assessment data. 
    • Assessment Management: Access best-practice online assessments for faster and more accurate results. 
  • Operational Risk: Monitor risks and controls across the system with flexible data and assessments. Use AI and predictive analytics to create and assign remediation strategies to issues. 
    • Analytics: Analyze risk events to drill deeper into risk posture, hierarchy and exposure. 
    • Assessment: Run risk assessments on any group, including location, regulation, inherent and residual risk, and auditable unit. Review the effectiveness of mitigation controls. 
    • Control Assurance: Create and store control test plans in a centralized repository. Test the effectiveness of controls against various crisis scenarios. 
    • Monitoring: Monitor risk and control indicator data across the platform and automatically alert concerned personnel about anomalies. 
    • Incident and Loss Capture: Record granular details about incidents, recorded vulnerabilities and near misses, including monetary loss and root cause. 
  • Continuous Monitoring: Use a system security plan to monitor the risk management framework (RMF) for emerging risks and compliance violations. Automatically mitigate common categories of threats with baseline controls. 
    • Asset Identification: Leverage CMDB to identify and manage assets in real time. 
    • Dashboard: Get a live feed of vulnerabilities, security incidents, milestones, configuration failures and action plans directly in the dashboard. 
    • POA&M Management: Set up a clear plan of action and milestones for responding to ineffective and failing controls. 
  • Privacy Management: Track privacy risk across multiple business domains to comply with global privacy regulations. Monitor the framework continuously to identify violations faster than the point-in-time approach. 
    • Framework: Centrally access a database of personal information and existing rules. Import new regulations into a common taxonomy for simpler adoption. 
    • Response-Triggered Actions: Set up trigger-based assessment responses to apply controls, tag personal information and update processing records. 
    • Activity Identification: Track processing activities with a record of processing activity (ROPA) or automatically detect changes. 
    • Policy Management: Create a self-sustaining review and approval process for active policies throughout their lifecycle. Factor in a room for exceptions depending on the compliance posture. 
    • Assessments: Assess how the company collects, stores and shares personal information. 
  • Integrations: Access low-code information and use automation to simplify the integration process. Supports custom integrations through REST, SOAP, JSON, JDBC and more. 
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Product Ranking

#42

among all
Risk Management Software

#53

among all
Risk Management Software

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Analyst Rating Summary

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Compliance
Policy Management
Regulatory Management
Reports and Dashboards
Risk Management
Integration and Extensibility
Platform Capabilities
Reports and Dashboards
Risk Management
Audit Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Riskonnect
ServiceNow GRC
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Audit Management Business Continuity Management Compliance Incident Management Operational Risk Management And IT Security Platform Capabilities Policy Management Regulatory Management Reports And Dashboards Risk Management Vendor Risk Management 85 56 100 79 94 97 100 100 100 98 67 98 70 98 79 87 100 98 95 100 100 81 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 12 reviews
we're gathering data
82%
of users recommend this product

Riskonnect has a 'great' User Satisfaction Rating of 82% when considering 12 user reviews from 2 recognized software review sites.

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4.0 (2)
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4.1 (10)
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Awards

SelectHub research analysts have evaluated Riskonnect and concluded it earns best-in-class honors for Compliance, Policy Management and Regulatory Management.

Compliance Award
Policy Management Award
Regulatory Management Award

SelectHub research analysts have evaluated ServiceNow GRC and concluded it earns best-in-class honors for Platform Capabilities and Integration and Extensibility.

Platform Capabilities Award
Integration and Extensibility Award

Synopsis of User Ratings and Reviews

Centralized Risk Management: Riskonnect provides a centralized platform to manage various risk types, including operational, IT, third-party, and compliance risks. This allows organizations to gain a comprehensive view of their risk landscape and make informed decisions.
Customizable and Scalable: The platform's flexibility allows organizations to tailor it to their specific needs and risk management processes. As businesses evolve, Riskonnect can scale to accommodate growth and changing requirements.
Improved Reporting and Analytics: Riskonnect offers robust reporting and analytics capabilities, enabling organizations to generate insightful reports, identify trends, and track key risk indicators. This data-driven approach facilitates better risk management decision-making.
Enhanced Collaboration: The platform fosters collaboration among risk management teams, departments, and stakeholders. It streamlines communication, facilitates information sharing, and promotes a more coordinated approach to risk management.
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Streamlined Risk and Compliance Management: ServiceNow GRC helps organizations efficiently manage risks and compliance requirements, providing a centralized platform to assess, monitor, and mitigate potential threats. This can lead to improved decision-making and a more proactive approach to risk management.
Enhanced Visibility and Reporting: The platform offers robust reporting and analytics capabilities, enabling organizations to gain deeper insights into their risk landscape. This improved visibility helps identify trends, track key metrics, and demonstrate compliance to stakeholders.
Automation and Efficiency: ServiceNow GRC automates many manual tasks associated with risk management and compliance, such as data collection, control testing, and issue remediation. This automation frees up valuable time and resources, allowing teams to focus on more strategic initiatives.
Integration with ServiceNow Ecosystem: As part of the ServiceNow platform, GRC seamlessly integrates with other ServiceNow applications, such as IT Service Management (ITSM) and Security Operations (SecOps). This integration provides a holistic view of risk and compliance across the organization, fostering better collaboration and communication.
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Usability Challenges: The platform's interface can feel clunky and outdated, leading to a steep learning curve for new users. Common tasks, like generating reports or navigating between modules, can be more cumbersome than anticipated.
Performance Issues: Users occasionally experience slow loading times and system lags, especially when dealing with large data sets or complex workflows. This can hinder productivity and cause frustration, particularly for time-sensitive risk management tasks.
Customization Limitations: While Riskonnect offers some degree of customization, users may find it restrictive when tailoring the platform to their specific needs and workflows. This can lead to workarounds and inefficiencies as users try to adapt the system to their unique requirements.
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Cost: The licensing structure can be complex and expensive, especially for larger organizations or those with advanced GRC needs. This can make it difficult to predict and manage costs, potentially leading to budget overruns.
Complexity: Implementing and customizing ServiceNow GRC can be a complex and time-consuming process, often requiring specialized expertise. This can lead to extended implementation timelines and increased costs.
Usability: Some users find the interface to be unintuitive and cumbersome, particularly for those who are not familiar with ServiceNow's platform. This can lead to a steep learning curve and reduced user adoption.
Integrations: While ServiceNow offers a range of integrations, some users report challenges with integrating GRC with other systems, such as HR or financial applications. This can limit the effectiveness of GRC and create data silos.
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Can Riskonnect help you reconnect with a sense of control over your organization's risk landscape? User reviews from the past year suggest that it can, particularly for those seeking a comprehensive and integrated approach to risk management. Users praise Riskonnect for its user-friendly interface and robust features, highlighting its ability to centralize risk data, streamline risk assessment processes, and facilitate informed decision-making. For example, the software's bow tie analysis feature allows users to visually map out the causes and consequences of potential risks, enabling proactive risk mitigation. This comprehensive approach sets Riskonnect apart from competitors that may focus on only specific aspects of risk management. However, some users have noted that the initial setup of Riskonnect can be complex and the software can be expensive. These drawbacks may make it less suitable for smaller organizations with limited budgets and technical expertise. Overall, Riskonnect appears to be best suited for larger organizations with complex risk profiles and the resources to implement and manage a sophisticated risk management solution. Its ability to integrate risk information across different departments and provide a holistic view of organizational risk makes it a valuable tool for enterprises seeking to enhance their risk management posture.

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Imagine a bustling airport control tower, where air traffic controllers efficiently manage the complex comings and goings of countless aircraft. ServiceNow GRC acts as a similar control tower for an organization's governance, risk, and compliance landscape, providing a centralized platform to oversee and orchestrate these critical functions. User reviews from the past year paint a picture of a powerful and comprehensive solution, but one that requires careful consideration before implementation. ServiceNow GRC received praise for its ability to streamline GRC processes, replacing siloed spreadsheets and manual tracking with a unified system. This centralized approach enhances visibility and control, enabling organizations to proactively identify and mitigate risks, ensure compliance with regulations, and make informed decisions based on real-time data. Users also appreciated the platform's scalability and flexibility, allowing it to adapt to the evolving needs of growing businesses. The seamless integration with other ServiceNow products further extends its functionality, creating a cohesive ecosystem for managing various aspects of an organization's operations. However, some users expressed concerns about the platform's cost and complexity. The initial investment and ongoing maintenance expenses may pose challenges for smaller organizations or those with limited budgets. Additionally, the implementation process can be intricate, requiring careful planning and potentially involving external consultants. These factors highlight the importance of thoroughly evaluating the organization's needs and resources before adopting ServiceNow GRC. While the platform offers robust capabilities, its suitability depends on the specific context and requirements of each organization. For larger enterprises with complex GRC needs and the resources to invest in a comprehensive solution, ServiceNow GRC can be a valuable asset in navigating the ever-changing landscape of governance, risk, and compliance.

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