Zoho Assist vs ScreenConnect

Is Zoho Assist the real deal when it comes to remote support? User reviews from the past year paint a largely positive picture of Zoho Assist, particularly for its user-friendliness and affordability. Users consistently highlight the intuitive interface, emphasizing its simplicity even for those less tech-savvy. This ease of use, combined with robust security features, makes it a popular choice for businesses of all sizes. Its versatility in handling both attended and unattended remote access further adds to its appeal, catering to a wide range of support scenarios. However, the lack of direct phone support emerges as a notable drawback, potentially a dealbreaker for some users who require immediate assistance. The limited branding control also poses a challenge for businesses seeking extensive customization. For instance, one user expressed frustration, stating, "Zoho assist has no direct phone call support, just email support." Another user highlighted the inability to display two monitors simultaneously using the preferred Windows native client, a significant limitation for those needing multi-monitor access. Despite these drawbacks, Zoho Assist's compatibility across various platforms, including Windows, Mac, Linux, and Android, along with its seamless integration with other Zoho products, significantly enhances its value proposition. This integration is particularly beneficial for businesses already entrenched in the Zoho ecosystem, enabling smoother workflows and enhanced team collaboration. In conclusion, Zoho Assist proves to be a robust and reliable remote support solution best suited for businesses prioritizing ease of use, affordability, and strong security, especially those already invested in the Zoho ecosystem.

Can ScreenConnect connect with users looking for robust remote support software, or will it leave them feeling disconnected? User reviews from the last year indicate that ConnectWise ScreenConnect is a powerful remote access program that enables users to access and control a selection of devices, offer real-time support, and manage team meetings. Users praise its industry-standard security features, excellent customer support, and impressive screen-sharing tools. For example, one user stated that "ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file." Another user praised its ease of use, stating that "the interface is intuitive and user-friendly, allowing support staff and end-users to navigate the software without a steep learning curve." However, some users find its pricing structure complex and its user interface confusing. Additionally, there have been reports of occasional lag issues. One user reported that "the ConnectWise ScreenConnect user interface is very slow and laggy. Actions made on the connected device can take seconds to appear on screen, which can be frustrating." Another user expressed their frustration with the pricing structure, stating that "the pricing perspective [of ConnectWise Control] could be like a burden to some companies to get this tool across and purchase the licenses for all users." Despite these drawbacks, ConnectWise ScreenConnect remains a popular choice for IT professionals seeking a secure and reliable remote support solution. ConnectWise ScreenConnect is most suitable for medium to large businesses with dedicated IT teams who need a comprehensive remote support solution. Its robust features, such as unattended access, session recording, and integration with other ConnectWise products, make it a powerful tool for managing and supporting a large number of devices. However, smaller businesses or individual users may find the pricing structure prohibitive and the features overwhelming. Overall, ConnectWise ScreenConnect is a powerful and versatile remote support solution that is well-suited for businesses with the resources and technical expertise to take advantage of its full capabilities.