TeamViewer vs BeyondTrust Remote Support

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Our analysts compared TeamViewer vs BeyondTrust Remote Support based on data from our 400+ point analysis of Remote Desktop Software, user reviews and our own crowdsourced data from our free software selection platform.

BeyondTrust Remote Support Software Tool

Product Basics

TeamViewer is a versatile software solution designed for remote connectivity, enabling users to access and control computers and devices from anywhere in the world. It is particularly well-suited for IT professionals, customer support teams, and businesses that require efficient remote management and troubleshooting capabilities. The software's robust features include remote desktop access, file transfer, and multi-platform support, making it an invaluable tool for maintaining productivity and resolving technical issues swiftly.

One of the significant benefits of TeamViewer is its ease of use, allowing even non-technical users to connect with minimal setup. Additionally, its high level of security, including end-to-end encryption, ensures that remote sessions are safe and private. Users appreciate the software's reliability and the ability to connect across various operating systems seamlessly.

Pricing for TeamViewer varies based on the number of users and devices, with options for monthly or annual payments. For precise pricing tailored to specific needs, it is recommended to contact SelectHub for a detailed quote.

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BeyondTrust Remote Support is a sophisticated software solution designed to facilitate secure remote desktop access and support. It is particularly well-suited for IT professionals and support teams across various industries, including healthcare, finance, and technology, where secure and efficient remote assistance is crucial. The software offers unique benefits such as robust security features, seamless integration capabilities, and comprehensive session management. Users appreciate its ability to handle multiple sessions simultaneously and its compatibility with a wide range of devices and operating systems. Compared to similar products, BeyondTrust Remote Support is often praised for its intuitive interface and reliable performance. Pricing details are not readily available, so it is advisable for potential users to contact SelectHub for a tailored quote based on their specific requirements. This ensures that organizations can align the software's capabilities with their operational needs and budget constraints effectively.
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Product Insights

  • Enhanced Productivity: TeamViewer allows employees to access their work computers from anywhere, ensuring that tasks can be completed without being physically present in the office.
  • Cost Savings: By enabling remote troubleshooting and support, TeamViewer reduces the need for on-site IT visits, cutting down travel expenses and minimizing downtime.
  • Secure Connections: With end-to-end encryption and two-factor authentication, TeamViewer ensures that remote sessions are secure, protecting sensitive data from unauthorized access.
  • Cross-Platform Compatibility: TeamViewer supports multiple operating systems including Windows, macOS, Linux, iOS, and Android, allowing seamless connectivity across different devices.
  • Scalability: Whether for small businesses or large enterprises, TeamViewer can scale to meet the needs of any organization, providing flexible licensing options and robust performance.
  • Real-Time Collaboration: TeamViewer's screen sharing and file transfer features facilitate real-time collaboration, making it easier for teams to work together on projects regardless of their physical location.
  • Unattended Access: The ability to set up unattended access means that IT administrators can perform maintenance and updates on remote systems without needing the user to be present.
  • Global Reach: With servers located around the world, TeamViewer ensures low latency and high-speed connections, making it an ideal solution for international teams.
  • Comprehensive Reporting: Detailed session logs and reports provide insights into remote access activities, helping organizations maintain compliance and track usage.
  • Ease of Use: TeamViewer's intuitive interface and straightforward setup process mean that even non-technical users can quickly get up to speed and start using the software effectively.
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  • Enhanced Security: BeyondTrust Remote Support employs advanced encryption protocols to protect sensitive data during remote sessions, ensuring compliance with industry standards.
  • Improved Efficiency: Technicians can resolve issues faster by accessing remote systems directly, reducing downtime and increasing productivity for both support staff and end-users.
  • Scalability: The software supports a wide range of devices and operating systems, allowing businesses to scale their support operations as they grow without needing additional tools.
  • Seamless Integration: BeyondTrust integrates with existing IT service management (ITSM) and customer relationship management (CRM) systems, streamlining workflows and enhancing overall service delivery.
  • Audit and Compliance: Detailed session logs and recordings provide a comprehensive audit trail, aiding in compliance with regulatory requirements and internal policies.
  • Customizable Access Controls: Administrators can define granular access permissions, ensuring that technicians have the appropriate level of access to perform their tasks without compromising security.
  • Cross-Platform Support: The ability to support multiple platforms, including Windows, macOS, Linux, iOS, and Android, ensures that all users receive consistent support regardless of their device.
  • Reduced Travel Costs: By enabling remote troubleshooting, BeyondTrust minimizes the need for on-site visits, leading to significant savings in travel expenses and time.
  • Improved Customer Satisfaction: Faster resolution times and secure, reliable support contribute to a better customer experience, enhancing overall satisfaction and loyalty.
  • Real-Time Collaboration: Multiple technicians can collaborate on a single session, sharing insights and expertise to resolve complex issues more effectively.
  • Unattended Access: Technicians can perform maintenance and updates on remote systems without user intervention, ensuring minimal disruption to business operations.
  • Comprehensive Reporting: Robust reporting tools provide insights into support operations, helping managers identify trends, measure performance, and make informed decisions.
  • Reduced Risk of Data Breaches: By limiting the need for third-party remote access tools, BeyondTrust reduces the risk of unauthorized access and potential data breaches.
  • Flexible Deployment Options: Available as both a cloud-based and on-premises solution, BeyondTrust offers flexibility to meet the specific needs and preferences of different organizations.
  • 24/7 Global Support: With support available around the clock, businesses can ensure that technical assistance is always accessible, regardless of time zone or location.
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  • Secure Remote Access: Use AES 256-bit end-to-end encryption to prevent compromised remote access and protect files without the hassle of a VPN. 
  • Mobile App: View desktops from mobile devices via the mobile app for iOS and Android. Automatically resize to fit phone screens. 
  • IT Support: Allow employees and customers to troubleshoot glitches and system crashes with their own equipment. Connect to any desktop and walk customers through device issues click by click. Avoid worrying about VPN connections, firewalls, port configurations or any pre-installed IT-administered software. 
  • Web Monitoring: Optimize uptime to maximize website availability. Receive alerts and updates when response time on the website exceeds a set threshold, ensuring minimal impact to traffic. Spot potential IT issues by using dates to pinpoint which site elements create the highest loading times. 
  • Connections: Link business applications such as Salesforce, Zoho and Microsoft Teams to create one integrated platform. 
  • Augmented Reality: Get virtual step-by-step instructions on resolving system issues and maintaining devices. Use the ROSS (Remote On-site Service System) with xAssist and integrate smart glasses so support experts view problems in real time and act quickly and precisely. 
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  • Session Recording: Automatically record all remote support sessions for auditing and compliance purposes, ensuring accountability and transparency.
  • Customizable Branding: Tailor the interface with your organization's logo and colors to maintain brand consistency during support interactions.
  • Multi-Platform Support: Provide assistance across various operating systems, including Windows, macOS, Linux, iOS, and Android, ensuring comprehensive device coverage.
  • Advanced Encryption: Utilize robust encryption protocols to secure data transmission, protecting sensitive information during remote sessions.
  • Collaborative Support: Allow multiple technicians to join a single session, facilitating teamwork and faster problem resolution.
  • Unattended Access: Access remote systems without end-user presence, ideal for after-hours maintenance or troubleshooting.
  • Integration Capabilities: Seamlessly integrate with popular ITSM and CRM systems like ServiceNow and Salesforce to streamline workflows.
  • Real-Time Chat: Communicate with end-users via an integrated chat feature, enhancing support efficiency and user experience.
  • File Transfer: Securely transfer files between devices during a session, enabling quick sharing of necessary documents or tools.
  • Session Permissions: Control access levels and permissions for technicians, ensuring only authorized personnel can perform specific actions.
  • Mobile Device Support: Extend support capabilities to mobile devices, allowing technicians to troubleshoot smartphones and tablets effectively.
  • Audit Trails: Maintain detailed logs of all support activities, providing a comprehensive record for compliance and review.
  • Custom Scripts: Execute pre-defined scripts during sessions to automate repetitive tasks, saving time and reducing errors.
  • Remote System Information: Gather detailed system information remotely, aiding in quick diagnosis and resolution of issues.
  • Two-Factor Authentication: Enhance security with two-factor authentication, adding an extra layer of protection for remote access.
  • Scalability: Easily scale the solution to accommodate growing support needs, ensuring it remains effective as your organization expands.
  • Session Handover: Transfer active sessions between technicians without disconnecting, ensuring continuity in support.
  • Custom Reporting: Generate detailed reports on support activities, providing insights into performance and areas for improvement.
  • Endpoint Management: Manage and monitor endpoints remotely, allowing for proactive maintenance and issue prevention.
  • Web-Based Access: Access the remote support console from any web browser, offering flexibility and convenience for technicians.
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User Sentiment Summary

Excellent User Sentiment 10618 reviews
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91%
of users recommend this product

TeamViewer has a 'excellent' User Satisfaction Rating of 91% when considering 10618 user reviews from 5 recognized software review sites.

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5.0 (24)
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4.5 (2019)
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4.6 (7629)
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4.5 (101)
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4.1 (845)
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Awards

TeamViewer stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Remote Access: It’s possible to easily connect and access remote computers, according to 100% of users mentioning this capability.
Simple Installation: According to 88% of users who reviewed this feature, the installation process is easy and the portable link is helpful.
Free for Personal Use: 100% of reviews on this aspect state that the software doesn’t cost anything for personal use.
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Secure Access: Enables support teams to securely access desktops and IT systems without exposing credentials and passwords, enhancing overall security.
Simplified Support: Provides a single solution for accessing and supporting almost any remote computer or mobile device, streamlining support processes.
Enhanced Compliance: Offers automatic real-time activity monitoring, session recording, and detailed audit logs, simplifying compliance efforts without disrupting workflows.
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Excessive Pop-Ups: Frequent pop-ups are annoying, according to 100% of users who mentioned this problem.
High Internet Bandwidth Demand: According to 100% of users who reviewed this functionality, the solution doesn’t work to its full potential if internet connectivity is slow.
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Cost: BeyondTrust Remote Support's pricing can be a significant barrier for some businesses, especially when considering the need for multiple licenses.
Mobile Device Support: The software's mobile device support has been criticized for being cumbersome and user-unfriendly, particularly when assisting users on smartphones and tablets.
Lack of Voice Integration: Unlike some competitors, BeyondTrust Remote Support lacks built-in voice communication, requiring users to rely on separate tools for voice interactions during remote sessions.
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TeamViewer is a versatile solution that allows users to remotely access mobile phones, laptops, computers and other devices. Easy file-transfer and screen-sharing are among its numerous features. According to users, the best part of the solution is the freedom to work on the go and provide support remotely. Users unanimously appreciate the fact that it's free for personal use and easy to install. Too many pop-ups and the need for constant, fast network connectivity are its main disadvantages. When it comes to the software's interface, users stand divided. Some find it user-friendly, while others think it’s complex and confusing. In short, it can be a good option for businesses scouting for an easy-to-use solution that enables remote access and collaboration.

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Is BeyondTrust Remote Support the gold standard for remote desktop solutions, or does it fall short? User reviews from the last year reveal a mixed bag. While many appreciate its robust security features and intuitive interface, some have voiced concerns about its mobile device support and pricing. For instance, one user lauded the software's ability to facilitate seamless remote troubleshooting across various platforms, highlighting its value for technical support teams. Conversely, another user expressed a desire for integrated voice chat, a feature readily available in competing products like AnyDesk. BeyondTrust Remote Support's strength lies in its comprehensive auditing capabilities and cross-platform compatibility, making it a versatile tool for businesses of all sizes. However, its setup process has been described as cumbersome by some, particularly when compared to the simplicity of Microsoft Remote Desktop Services. This difference is crucial for organizations prioritizing ease of deployment, especially those heavily reliant on Windows environments. In conclusion, BeyondTrust Remote Support is best suited for organizations prioritizing robust security and cross-platform compatibility over ease of setup and advanced features like integrated voice chat. Its comprehensive auditing capabilities make it a particularly good fit for businesses with stringent compliance requirements. However, organizations with limited budgets or those seeking a solution with a smoother setup process might find alternatives more appealing.

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