ScreenConnect vs ISL Online

Last Updated:

Our analysts compared ScreenConnect vs ISL Online based on data from our 400+ point analysis of Remote Desktop Software, user reviews and our own crowdsourced data from our free software selection platform.

ScreenConnect Software Tool
ISL Online Software Tool

Product Basics

ScreenConnect, now known as ConnectWise Control, is a robust remote support software designed to facilitate seamless remote access and management of devices. It is particularly well-suited for IT professionals, managed service providers, and support teams across various industries such as healthcare, finance, and education. The software offers unique benefits like secure remote sessions, cross-platform compatibility, and customizable branding options. Users appreciate its powerful features, including unattended access, session recording, and comprehensive reporting tools. Compared to similar products, ScreenConnect is praised for its reliability and ease of use, providing a smooth experience for both technicians and end-users. Pricing details can vary based on specific needs and usage, so it's advisable to contact SelectHub for a tailored quote. Overall, ScreenConnect stands out for its efficiency and adaptability in delivering remote support solutions.
read more...
ISL Online offers a sophisticated Remote Desktop solution that facilitates seamless access and control over computers from any location. This software is particularly advantageous for IT professionals, customer support teams, and industries requiring remote assistance, such as healthcare and finance. Users appreciate its robust security features, including end-to-end encryption, which ensures data protection during remote sessions. The platform's intuitive interface and cross-platform compatibility enhance user experience, making it a preferred choice for businesses of varying sizes. Unique features like unattended access and multi-monitor support set it apart from similar products. While pricing specifics are not readily available, potential users are encouraged to contact SelectHub for a tailored quote. Overall, ISL Online is lauded for its reliability and efficiency in remote desktop management, offering a compelling solution for those seeking to streamline remote operations.
read more...
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhanced Productivity: ScreenConnect allows IT professionals to resolve issues remotely, reducing the need for on-site visits and minimizing downtime.
  • Cost Efficiency: By eliminating travel expenses and reducing time spent on troubleshooting, businesses can significantly cut operational costs.
  • Scalability: The software supports multiple sessions simultaneously, making it ideal for businesses of all sizes, from small startups to large enterprises.
  • Security Assurance: With robust encryption and authentication protocols, ScreenConnect ensures that remote sessions are secure and data integrity is maintained.
  • Cross-Platform Compatibility: It supports various operating systems, including Windows, macOS, and Linux, allowing seamless integration into diverse IT environments.
  • Customizability: Users can tailor the interface and functionality to meet specific business needs, enhancing user experience and operational efficiency.
  • Real-Time Collaboration: Multiple technicians can join a session to collaborate on complex issues, facilitating faster problem resolution.
  • Unattended Access: Technicians can access devices without user intervention, enabling maintenance and updates during off-hours to avoid disrupting business operations.
  • Comprehensive Reporting: Detailed session reports provide insights into support activities, helping businesses analyze performance and improve service delivery.
  • Global Reach: With internet-based connectivity, ScreenConnect allows support teams to assist clients worldwide, expanding service capabilities beyond geographical limitations.
  • Improved Customer Satisfaction: Faster response times and efficient problem-solving lead to higher customer satisfaction and loyalty.
  • Integration Capabilities: ScreenConnect can be integrated with other business tools and platforms, streamlining workflows and enhancing overall productivity.
  • Ease of Use: The intuitive interface ensures that both technicians and end-users can navigate the software with minimal training, reducing the learning curve.
  • Session Recording: The ability to record sessions provides a valuable resource for training, quality assurance, and compliance purposes.
  • 24/7 Availability: Remote support can be provided at any time, ensuring that businesses can maintain operations without interruption.
read more...
  • Enhanced Productivity: ISL Online allows IT teams to resolve technical issues remotely, reducing downtime and increasing overall productivity.
  • Cost Efficiency: By minimizing the need for on-site visits, ISL Online helps businesses save on travel expenses and time.
  • Global Accessibility: Users can access and control devices from anywhere in the world, facilitating seamless international collaboration.
  • Security Assurance: With end-to-end encryption and two-factor authentication, ISL Online ensures secure remote connections, protecting sensitive data.
  • Scalability: The software can easily accommodate growing business needs, supporting an increasing number of users and devices without compromising performance.
  • Cross-Platform Compatibility: ISL Online supports various operating systems, including Windows, macOS, Linux, iOS, and Android, ensuring flexibility for diverse IT environments.
  • Custom Branding: Businesses can personalize the interface with their own branding, enhancing the professional appearance of remote support services.
  • Real-Time Collaboration: Multiple technicians can work together on a single session, allowing for efficient problem-solving and knowledge sharing.
  • Session Recording: The ability to record sessions provides a valuable resource for training, quality assurance, and compliance purposes.
  • Unattended Access: ISL Online enables IT professionals to perform maintenance tasks on remote devices without user intervention, streamlining routine operations.
  • Comprehensive Reporting: Detailed session reports offer insights into usage patterns and performance, aiding in strategic decision-making.
  • Integration Capabilities: The software integrates with popular IT service management tools, enhancing workflow efficiency and data consistency.
  • User-Friendly Interface: Intuitive design ensures that both technicians and end-users can navigate the software with ease, reducing the learning curve.
  • 24/7 Support: ISL Online provides round-the-clock customer support, ensuring that assistance is available whenever needed.
  • Environmentally Friendly: By reducing the need for physical travel, ISL Online contributes to a lower carbon footprint, supporting sustainability initiatives.
read more...
  • Cross-Platform Compatibility: ScreenConnect supports Windows, macOS, Linux, iOS, and Android, allowing seamless remote support across different operating systems.
  • Unattended Access: Technicians can access remote computers without user intervention, enabling maintenance and troubleshooting outside of business hours.
  • Custom Branding: Businesses can customize the interface with their own logos and color schemes, ensuring a consistent brand experience for clients.
  • Session Recording: Record remote sessions for auditing, training, or quality assurance purposes, providing a detailed account of support interactions.
  • File Transfer: Securely transfer files between local and remote machines, facilitating the exchange of necessary documents or software updates.
  • Chat Functionality: Integrated chat allows technicians and users to communicate in real-time during a session, enhancing collaboration and problem-solving.
  • Multi-Monitor Support: View and interact with multiple monitors connected to a remote machine, providing comprehensive support for complex setups.
  • Robust Security: Features like AES-256 encryption, two-factor authentication, and role-based access control ensure secure remote connections.
  • Scalability: ScreenConnect can be scaled to support small teams or large enterprises, accommodating growth and varying support needs.
  • Integration Capabilities: Integrate with popular ticketing systems and other IT management tools to streamline workflows and improve efficiency.
  • Customizable Toolset: Technicians can tailor the toolset to include frequently used utilities, optimizing their workflow during remote sessions.
  • Session Management: Easily manage multiple sessions simultaneously, allowing technicians to switch between tasks without losing progress.
  • Reporting and Analytics: Generate detailed reports on session activity, providing insights into support operations and technician performance.
  • Mobile Support: Provide remote assistance to mobile devices, expanding support capabilities beyond traditional desktop environments.
  • Wake-on-LAN: Remotely wake up computers that are in sleep mode, ensuring access even when devices are not actively powered on.
  • Custom Scripts: Execute scripts on remote machines to automate repetitive tasks, saving time and reducing manual effort.
  • Instant Connectivity: Establish remote connections quickly with minimal setup, reducing downtime and improving response times.
  • Session Notes: Add notes to sessions for future reference, aiding in documentation and continuity of support.
  • Role-Based Permissions: Assign specific permissions to users based on their roles, ensuring appropriate access levels and maintaining security.
  • API Access: Utilize the API for custom integrations and automation, enhancing the functionality of ScreenConnect within your IT ecosystem.
read more...
  • Cross-Platform Compatibility: Seamlessly connect across Windows, macOS, Linux, iOS, and Android devices, ensuring flexibility in diverse IT environments.
  • Unattended Access: Set up remote access to computers without requiring user presence, ideal for after-hours maintenance or support.
  • Two-Factor Authentication: Enhance security with an additional layer of protection, requiring a second form of verification beyond just a password.
  • Custom Branding: Personalize the interface with your company’s logo and colors, maintaining brand consistency during remote sessions.
  • Session Recording: Record remote sessions for auditing, training, or quality assurance purposes, with easy playback options.
  • File Transfer: Quickly and securely transfer files between local and remote computers, supporting efficient troubleshooting and updates.
  • Multi-Monitor Support: View and control multiple monitors connected to a remote computer, providing a comprehensive view of the user’s setup.
  • Chat Functionality: Communicate with the remote user via an integrated chat feature, facilitating clear and immediate interaction during sessions.
  • Remote Printing: Print documents from a remote computer to a local printer, streamlining workflows without needing to transfer files.
  • Session Sharing: Invite additional users to join a remote session, enabling collaborative problem-solving or training opportunities.
  • Advanced Reporting: Generate detailed reports on session activities, helping track usage patterns and ensure compliance with company policies.
  • API Integration: Integrate ISL Online with existing systems and workflows through a robust API, enhancing operational efficiency.
  • End-to-End Encryption: Protect data with strong encryption protocols, ensuring that all remote sessions remain confidential and secure.
  • Customizable Access Permissions: Define specific access rights for users, tailoring permissions to meet organizational security requirements.
  • Scalability: Easily scale the solution to accommodate growing business needs, from small teams to large enterprises.
  • On-Premises Deployment: Choose between cloud-based or on-premises deployment options, offering flexibility to meet specific IT infrastructure preferences.
  • Session Timeout: Automatically terminate inactive sessions after a specified period, enhancing security by reducing the risk of unauthorized access.
  • Multi-Language Support: Access the software in multiple languages, catering to global teams and diverse user bases.
  • Comprehensive Support: Benefit from extensive documentation and responsive customer support to resolve issues and optimize usage.
  • Audit Logs: Maintain detailed logs of all remote access activities, supporting compliance and security audits.
read more...

Product Ranking

#13

among all
Remote Desktop Software

#19

among all
Remote Desktop Software

Find out who the leaders are

Synopsis of User Ratings and Reviews

Strong Security: ConnectWise ScreenConnect prioritizes security with features like AES-256 session encryption and two-factor authentication to protect sensitive information during remote sessions.
Reliable Connections: Users praise ConnectWise ScreenConnect for its fast and reliable connectivity, ensuring smooth and efficient remote support sessions with minimal lag or interruptions.
Cross-Platform Compatibility: ConnectWise ScreenConnect supports a wide range of operating systems, including Windows, Mac, Linux, iOS, and Android, allowing you to provide support to users on various devices.
User-Friendly Interface: The software is designed with an intuitive interface that is easy for both support staff and end-users to navigate, reducing the learning curve and streamlining the support process.
Comprehensive Feature Set: ConnectWise ScreenConnect offers a wide array of features, including file transfer, remote printing, session recording, and command-line interface integration, providing a comprehensive toolkit for remote support needs.
Show more
Simple to Use: ISL Online is known for its user-friendly design, which makes it easy for both support staff and users to understand and use its features.
Reliable Connections: The software is praised for its speed and dependability in establishing and maintaining remote connections, ensuring a smooth experience for users.
Works Across Platforms: ISL Online's ability to work seamlessly across various operating systems, including Windows, macOS, Linux, iOS, and Android, makes it a versatile choice for businesses with diverse tech environments.
Strong Security: ISL Online prioritizes security with features like robust encryption protocols and two-factor authentication, providing peace of mind for businesses handling sensitive data.
Show more
Occasional Lag: Users have reported experiencing occasional lag while using ScreenConnect, which can be disruptive during remote sessions.
Cluttered Web Interface: Some users find the web user interface to be cluttered and difficult to navigate, making it challenging to find the desired features quickly.
Show more
Slow response times: Users have reported experiencing lag and delays, particularly when multiple sessions are running concurrently, which can hinder productivity.
Expensive licensing: Additional licensing fees can be costly, especially for businesses with many users who require access.
Show more

Can ScreenConnect connect with users looking for robust remote support software, or will it leave them feeling disconnected? User reviews from the last year indicate that ConnectWise ScreenConnect is a powerful remote access program that enables users to access and control a selection of devices, offer real-time support, and manage team meetings. Users praise its industry-standard security features, excellent customer support, and impressive screen-sharing tools. For example, one user stated that "ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file." Another user praised its ease of use, stating that "the interface is intuitive and user-friendly, allowing support staff and end-users to navigate the software without a steep learning curve." However, some users find its pricing structure complex and its user interface confusing. Additionally, there have been reports of occasional lag issues. One user reported that "the ConnectWise ScreenConnect user interface is very slow and laggy. Actions made on the connected device can take seconds to appear on screen, which can be frustrating." Another user expressed their frustration with the pricing structure, stating that "the pricing perspective [of ConnectWise Control] could be like a burden to some companies to get this tool across and purchase the licenses for all users." Despite these drawbacks, ConnectWise ScreenConnect remains a popular choice for IT professionals seeking a secure and reliable remote support solution. ConnectWise ScreenConnect is most suitable for medium to large businesses with dedicated IT teams who need a comprehensive remote support solution. Its robust features, such as unattended access, session recording, and integration with other ConnectWise products, make it a powerful tool for managing and supporting a large number of devices. However, smaller businesses or individual users may find the pricing structure prohibitive and the features overwhelming. Overall, ConnectWise ScreenConnect is a powerful and versatile remote support solution that is well-suited for businesses with the resources and technical expertise to take advantage of its full capabilities.

Show more

Is ISL Online a remote desktop solution that truly lights the way for users? User reviews from the last year suggest that ISL Online is a bright spot in the world of remote desktop solutions, particularly for its robust security features and cross-platform compatibility. Users rave about the peace of mind they experience knowing that their data is protected by industry-standard encryption protocols, a crucial factor for businesses handling sensitive information. The software's ability to seamlessly connect across various operating systems, including Windows, macOS, Linux, iOS, and Android, is another major selling point, as it allows for flexible and efficient remote support regardless of the user's device. However, some users have raised concerns about the cost of ISL Online's cloud-based licensing, particularly for smaller businesses. While the platform offers a wealth of features, extensions, and add-ons, the pricing structure might be a barrier for some. Despite this drawback, ISL Online's commitment to user data security, its intuitive interface, and its scalability make it a compelling choice for businesses and individuals seeking a reliable and feature-rich remote access solution. In a crowded market with competitors like TeamViewer and VNC Connect, ISL Online manages to stand out by prioritizing security and cross-platform functionality. While the pricing might give some potential users pause, the overall consensus is that ISL Online is a worthwhile investment for those who prioritize a secure and versatile remote access experience. Its comprehensive suite of tools and its commitment to user-friendliness make it an ideal solution for businesses of all sizes, freelancers, and anyone seeking a reliable way to bridge the distance between devices.

Show more

Screenshots

we're gathering data

Similar Products


BeyondTrust Remote Support

Dameware Remote Everywhere

GoToMyPC

NoMachine Everybody

Parallels Desktop

Quick Assist

RealVNC Connect

RemotePC

ScreenConnect

TeamViewer Remote

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

SelectHub Products Reporting and Analytics
SelectHub Products Cost and Pricing Guide
Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings