ScreenConnect vs Dameware Remote Everywhere

Can ScreenConnect connect with users looking for robust remote support software, or will it leave them feeling disconnected? User reviews from the last year indicate that ConnectWise ScreenConnect is a powerful remote access program that enables users to access and control a selection of devices, offer real-time support, and manage team meetings. Users praise its industry-standard security features, excellent customer support, and impressive screen-sharing tools. For example, one user stated that "ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file." Another user praised its ease of use, stating that "the interface is intuitive and user-friendly, allowing support staff and end-users to navigate the software without a steep learning curve." However, some users find its pricing structure complex and its user interface confusing. Additionally, there have been reports of occasional lag issues. One user reported that "the ConnectWise ScreenConnect user interface is very slow and laggy. Actions made on the connected device can take seconds to appear on screen, which can be frustrating." Another user expressed their frustration with the pricing structure, stating that "the pricing perspective [of ConnectWise Control] could be like a burden to some companies to get this tool across and purchase the licenses for all users." Despite these drawbacks, ConnectWise ScreenConnect remains a popular choice for IT professionals seeking a secure and reliable remote support solution. ConnectWise ScreenConnect is most suitable for medium to large businesses with dedicated IT teams who need a comprehensive remote support solution. Its robust features, such as unattended access, session recording, and integration with other ConnectWise products, make it a powerful tool for managing and supporting a large number of devices. However, smaller businesses or individual users may find the pricing structure prohibitive and the features overwhelming. Overall, ConnectWise ScreenConnect is a powerful and versatile remote support solution that is well-suited for businesses with the resources and technical expertise to take advantage of its full capabilities.

Is Dameware Remote Everywhere the gold standard of remote support software, or does it miss the mark? While user reviews praise Dameware Remote Everywhere for its robust security features and intuitive interface, some users have reported experiencing crashes and inconsistencies. For example, one user reported that the software frequently crashed when accessing important information about remote devices. Users appreciate the software's speed, with connections typically established in under eight seconds, and its comprehensive features, including file transfer and video calls. However, some users find the pricing to be high, particularly given the reported performance issues. One of the most significant advantages of Dameware Remote Everywhere is its cross-platform support, allowing IT professionals to manage Windows, Mac, and Linux systems seamlessly. The software also stands out for its strong security measures, including encryption protocols like SSL and TLS, Smart Card authentication, and multi-layered security checks. These features are essential for businesses handling sensitive data and require secure remote access solutions. Despite these strengths, the software's drawbacks, such as occasional crashes and a relatively high price point, cannot be ignored. Overall, Dameware Remote Everywhere is best suited for businesses prioritizing robust IT support and secure network management, even with its drawbacks. Its comprehensive features, cross-platform compatibility, and strong security measures make it a valuable tool for IT professionals. However, businesses on a tight budget or those requiring flawless performance may need to consider alternatives.