RemotePC vs ScreenConnect

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Our analysts compared RemotePC vs ScreenConnect based on data from our 400+ point analysis of Remote Desktop Software, user reviews and our own crowdsourced data from our free software selection platform.

RemotePC Software Tool
ScreenConnect Software Tool

Product Basics

RemotePC is a sophisticated software solution designed to facilitate seamless remote desktop access and management. It is particularly well-suited for professionals and businesses across various industries, including IT support, education, and finance, where remote work and collaboration are essential. The platform offers robust features such as high-performance remote access, file transfer capabilities, and secure communication channels, ensuring users can efficiently manage tasks from any location. Unique benefits include its user-friendly interface and compatibility with multiple operating systems, enhancing its versatility. Users often praise its reliability and ease of use compared to similar products. Pricing details can vary based on specific needs, so it's advisable to contact SelectHub for a tailored quote. RemotePC stands out for its comprehensive feature set and adaptability, making it a valuable tool for those requiring dependable remote desktop solutions.
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ScreenConnect, now known as ConnectWise Control, is a robust remote support software designed to facilitate seamless remote access and management of devices. It is particularly well-suited for IT professionals, managed service providers, and support teams across various industries such as healthcare, finance, and education. The software offers unique benefits like secure remote sessions, cross-platform compatibility, and customizable branding options. Users appreciate its powerful features, including unattended access, session recording, and comprehensive reporting tools. Compared to similar products, ScreenConnect is praised for its reliability and ease of use, providing a smooth experience for both technicians and end-users. Pricing details can vary based on specific needs and usage, so it's advisable to contact SelectHub for a tailored quote. Overall, ScreenConnect stands out for its efficiency and adaptability in delivering remote support solutions.
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Product Assistance

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Product Insights

  • Seamless Accessibility: RemotePC allows users to access their computers from anywhere, enabling work flexibility and continuity without geographical constraints.
  • Enhanced Collaboration: With features like screen sharing and file transfer, RemotePC facilitates real-time collaboration, making it easier for teams to work together effectively, regardless of location.
  • Cost Efficiency: By reducing the need for physical presence and travel, RemotePC helps businesses save on operational costs while maintaining productivity.
  • Robust Security: RemotePC employs TLS v 1.2/AES-256 encryption, ensuring that all remote sessions and data transfers are secure, protecting sensitive business information.
  • Scalability: Whether for a small team or a large enterprise, RemotePC can scale to meet the needs of any organization, providing flexible plans that grow with your business.
  • Cross-Platform Compatibility: RemotePC supports multiple operating systems, including Windows, Mac, Linux, iOS, and Android, ensuring seamless integration into diverse IT environments.
  • Uninterrupted Performance: With minimal latency and high-speed connectivity, RemotePC ensures smooth and efficient remote sessions, enhancing user experience and productivity.
  • Comprehensive Support: RemotePC offers 24/7 customer support, ensuring that users can resolve issues quickly and maintain uninterrupted access to their systems.
  • Easy Setup and Use: RemotePC is designed for user-friendliness, with a straightforward installation process and intuitive interface, reducing the learning curve for new users.
  • Remote Printing Capability: Users can print documents from their remote computers to local printers, streamlining workflows and eliminating the need for file transfers.
  • Session Recording: RemotePC allows users to record remote sessions, providing a valuable resource for training, auditing, and compliance purposes.
  • Multi-Monitor Support: Users can view and control multiple monitors connected to a remote computer, enhancing productivity for tasks that require extensive screen real estate.
  • Wake-on-LAN Support: RemotePC can wake up a sleeping computer remotely, ensuring that users can access their systems even if they are not powered on.
  • Customizable Access Permissions: Administrators can set specific access permissions for users, ensuring that only authorized personnel can access sensitive systems and data.
  • Efficient Resource Management: By centralizing IT management, RemotePC helps organizations optimize their resources, reducing the need for on-site technical support.
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  • Enhanced Productivity: ScreenConnect allows IT professionals to resolve issues remotely, reducing the need for on-site visits and minimizing downtime.
  • Cost Efficiency: By eliminating travel expenses and reducing time spent on troubleshooting, businesses can significantly cut operational costs.
  • Scalability: The software supports multiple sessions simultaneously, making it ideal for businesses of all sizes, from small startups to large enterprises.
  • Security Assurance: With robust encryption and authentication protocols, ScreenConnect ensures that remote sessions are secure and data integrity is maintained.
  • Cross-Platform Compatibility: It supports various operating systems, including Windows, macOS, and Linux, allowing seamless integration into diverse IT environments.
  • Customizability: Users can tailor the interface and functionality to meet specific business needs, enhancing user experience and operational efficiency.
  • Real-Time Collaboration: Multiple technicians can join a session to collaborate on complex issues, facilitating faster problem resolution.
  • Unattended Access: Technicians can access devices without user intervention, enabling maintenance and updates during off-hours to avoid disrupting business operations.
  • Comprehensive Reporting: Detailed session reports provide insights into support activities, helping businesses analyze performance and improve service delivery.
  • Global Reach: With internet-based connectivity, ScreenConnect allows support teams to assist clients worldwide, expanding service capabilities beyond geographical limitations.
  • Improved Customer Satisfaction: Faster response times and efficient problem-solving lead to higher customer satisfaction and loyalty.
  • Integration Capabilities: ScreenConnect can be integrated with other business tools and platforms, streamlining workflows and enhancing overall productivity.
  • Ease of Use: The intuitive interface ensures that both technicians and end-users can navigate the software with minimal training, reducing the learning curve.
  • Session Recording: The ability to record sessions provides a valuable resource for training, quality assurance, and compliance purposes.
  • 24/7 Availability: Remote support can be provided at any time, ensuring that businesses can maintain operations without interruption.
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  • Cross-Platform Compatibility: RemotePC supports Windows, macOS, Linux, iOS, and Android, allowing seamless remote access across different operating systems.
  • Always-On Remote Access: Users can set up their computers for permanent remote access, ensuring they can connect anytime without needing someone on the other end to grant access.
  • File Transfer: Easily transfer files and folders between local and remote computers, enhancing productivity by allowing quick access to necessary documents.
  • Multi-Monitor Support: View multiple remote screens simultaneously, which is particularly useful for users who work with multi-monitor setups.
  • Remote Printing: Print documents from a remote computer to a local printer, facilitating the handling of physical documents without needing to transfer files first.
  • Session Recording: Record remote sessions for future reference or training purposes, providing a way to review actions taken during a session.
  • Chat Functionality: Communicate with the user on the remote computer via a built-in chat feature, which can be useful for troubleshooting or collaboration.
  • Scalable for Businesses: Offers scalable solutions for businesses of all sizes, including features like user management and access control for teams.
  • Security Features: Utilizes TLS v 1.2/AES-256 encryption to ensure secure connections, protecting sensitive data during remote sessions.
  • Remote Reboot: Reboot the remote computer and reconnect automatically, which is helpful for applying updates or resolving issues that require a restart.
  • Whiteboard Feature: Use the whiteboard tool to draw on the remote screen, aiding in presentations or collaborative work.
  • Mobile Access: Access remote computers from mobile devices, providing flexibility for users who need to connect while on the go.
  • Wake-on-LAN: Wake up a sleeping computer remotely, ensuring access even if the machine is not powered on at the time of connection.
  • Customizable Reports: Generate detailed reports on remote access activity, which can be useful for monitoring usage and ensuring compliance.
  • Integration with Helpdesk Systems: Integrates with popular helpdesk systems, streamlining support processes and improving response times.
  • Remote Sound: Listen to audio from the remote computer, which can be beneficial for multimedia tasks or troubleshooting audio-related issues.
  • Access Logs: Keep track of all remote access sessions with detailed logs, providing transparency and accountability for remote activities.
  • Easy Setup: Quick and straightforward installation process, allowing users to get started with remote access without extensive technical knowledge.
  • Custom Branding: Businesses can customize the RemotePC interface with their branding, creating a cohesive experience for clients and employees.
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  • Cross-Platform Compatibility: ScreenConnect supports Windows, macOS, Linux, iOS, and Android, allowing seamless remote support across different operating systems.
  • Unattended Access: Technicians can access remote computers without user intervention, enabling maintenance and troubleshooting outside of business hours.
  • Custom Branding: Businesses can customize the interface with their own logos and color schemes, ensuring a consistent brand experience for clients.
  • Session Recording: Record remote sessions for auditing, training, or quality assurance purposes, providing a detailed account of support interactions.
  • File Transfer: Securely transfer files between local and remote machines, facilitating the exchange of necessary documents or software updates.
  • Chat Functionality: Integrated chat allows technicians and users to communicate in real-time during a session, enhancing collaboration and problem-solving.
  • Multi-Monitor Support: View and interact with multiple monitors connected to a remote machine, providing comprehensive support for complex setups.
  • Robust Security: Features like AES-256 encryption, two-factor authentication, and role-based access control ensure secure remote connections.
  • Scalability: ScreenConnect can be scaled to support small teams or large enterprises, accommodating growth and varying support needs.
  • Integration Capabilities: Integrate with popular ticketing systems and other IT management tools to streamline workflows and improve efficiency.
  • Customizable Toolset: Technicians can tailor the toolset to include frequently used utilities, optimizing their workflow during remote sessions.
  • Session Management: Easily manage multiple sessions simultaneously, allowing technicians to switch between tasks without losing progress.
  • Reporting and Analytics: Generate detailed reports on session activity, providing insights into support operations and technician performance.
  • Mobile Support: Provide remote assistance to mobile devices, expanding support capabilities beyond traditional desktop environments.
  • Wake-on-LAN: Remotely wake up computers that are in sleep mode, ensuring access even when devices are not actively powered on.
  • Custom Scripts: Execute scripts on remote machines to automate repetitive tasks, saving time and reducing manual effort.
  • Instant Connectivity: Establish remote connections quickly with minimal setup, reducing downtime and improving response times.
  • Session Notes: Add notes to sessions for future reference, aiding in documentation and continuity of support.
  • Role-Based Permissions: Assign specific permissions to users based on their roles, ensuring appropriate access levels and maintaining security.
  • API Access: Utilize the API for custom integrations and automation, enhancing the functionality of ScreenConnect within your IT ecosystem.
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Product Ranking

#8

among all
Remote Desktop Software

#13

among all
Remote Desktop Software

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Synopsis of User Ratings and Reviews

Affordability: RemotePC is praised by users for being more cost-effective than many competing remote access software options, making it a budget-friendly choice for businesses.
User-Friendliness: The software is designed to be very user-friendly, enabling team members to quickly learn, implement, and navigate the system without requiring extensive technical expertise.
High Performance: Users consistently highlight the excellent performance of RemotePC, noting its speed and reliability in establishing and maintaining remote connections.
Strong Security: Security is a priority for RemotePC, with robust measures in place to ensure the safe and encrypted transmission of data during remote access sessions.
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Strong Security: ConnectWise ScreenConnect prioritizes security with features like AES-256 session encryption and two-factor authentication to protect sensitive information during remote sessions.
Reliable Connections: Users praise ConnectWise ScreenConnect for its fast and reliable connectivity, ensuring smooth and efficient remote support sessions with minimal lag or interruptions.
Cross-Platform Compatibility: ConnectWise ScreenConnect supports a wide range of operating systems, including Windows, Mac, Linux, iOS, and Android, allowing you to provide support to users on various devices.
User-Friendly Interface: The software is designed with an intuitive interface that is easy for both support staff and end-users to navigate, reducing the learning curve and streamlining the support process.
Comprehensive Feature Set: ConnectWise ScreenConnect offers a wide array of features, including file transfer, remote printing, session recording, and command-line interface integration, providing a comprehensive toolkit for remote support needs.
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Limited Mobile App: RemotePC's mobile app functionality is reported to be lacking, which can be a significant drawback for businesses with employees who need to access work computers while on the go.
Occasional Connectivity Issues: Some users have reported experiencing occasional disconnections during remote sessions, which can be disruptive to workflow, especially during critical tasks.
Limited Linux Functionality: While RemotePC supports Linux, some features are limited on this operating system, which might be a concern for businesses heavily reliant on Linux environments.
Lack of Built-in Video Conferencing: RemotePC does not offer integrated video conferencing features, which are becoming increasingly important for remote teams to collaborate effectively. While it does offer a separate video conferencing solution, it is not integrated into the remote access platform.
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Occasional Lag: Users have reported experiencing occasional lag while using ScreenConnect, which can be disruptive during remote sessions.
Cluttered Web Interface: Some users find the web user interface to be cluttered and difficult to navigate, making it challenging to find the desired features quickly.
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Is RemotePC the 'key' to unlocking seamless remote access, or does it leave users feeling 'unplugged'? RemotePC is generally well-regarded for its affordability and user-friendliness, particularly excelling in performance between Windows machines. Users praise its straightforward setup and comprehensive features, such as remote access, file transfer, and session recording, making it ideal even for less tech-savvy individuals. Its intuitive interface and robust functionality have earned it accolades, with many highlighting its speed and reliability as standout features. Some users have reported occasional connectivity hiccups, which are often contingent on internet stability, but these appear to be exceptions rather than the rule. A significant differentiating factor is RemotePC's pricing strategy, which is often lauded as more competitive than rivals like TeamViewer without compromising on features or performance. This affordability, coupled with its user-friendly design and comprehensive feature set, makes it a compelling choice for individuals and businesses seeking a cost-effective and efficient remote access solution. While occasional connectivity issues have been raised, the overwhelming sentiment leans towards RemotePC being a reliable and valuable tool in today's increasingly remote-centric world.

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Can ScreenConnect connect with users looking for robust remote support software, or will it leave them feeling disconnected? User reviews from the last year indicate that ConnectWise ScreenConnect is a powerful remote access program that enables users to access and control a selection of devices, offer real-time support, and manage team meetings. Users praise its industry-standard security features, excellent customer support, and impressive screen-sharing tools. For example, one user stated that "ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file." Another user praised its ease of use, stating that "the interface is intuitive and user-friendly, allowing support staff and end-users to navigate the software without a steep learning curve." However, some users find its pricing structure complex and its user interface confusing. Additionally, there have been reports of occasional lag issues. One user reported that "the ConnectWise ScreenConnect user interface is very slow and laggy. Actions made on the connected device can take seconds to appear on screen, which can be frustrating." Another user expressed their frustration with the pricing structure, stating that "the pricing perspective [of ConnectWise Control] could be like a burden to some companies to get this tool across and purchase the licenses for all users." Despite these drawbacks, ConnectWise ScreenConnect remains a popular choice for IT professionals seeking a secure and reliable remote support solution. ConnectWise ScreenConnect is most suitable for medium to large businesses with dedicated IT teams who need a comprehensive remote support solution. Its robust features, such as unattended access, session recording, and integration with other ConnectWise products, make it a powerful tool for managing and supporting a large number of devices. However, smaller businesses or individual users may find the pricing structure prohibitive and the features overwhelming. Overall, ConnectWise ScreenConnect is a powerful and versatile remote support solution that is well-suited for businesses with the resources and technical expertise to take advantage of its full capabilities.

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