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RemotePC vs BeyondTrust Remote Support

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Our analysts compared RemotePC vs BeyondTrust Remote Support based on data from our 400+ point analysis of Remote Desktop Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Benefits & Features Analyst Summary Screenshots
RemotePC Software Tool
BeyondTrust Remote Support Software Tool
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Product Basics

RemotePC is a sophisticated software solution designed to facilitate seamless remote desktop access and management. It is particularly well-suited for professionals and businesses across various industries, including IT support, education, and finance, where remote work and collaboration are essential. The platform offers robust features such as high-performance remote access, file transfer capabilities, and secure communication channels, ensuring users can efficiently manage tasks from any location. Unique benefits include its user-friendly interface and compatibility with multiple operating systems, enhancing its versatility. Users often praise its reliability and ease of use compared to similar products. Pricing details can vary based on specific needs, so it's advisable to contact SelectHub for a tailored quote. RemotePC stands out for its comprehensive feature set and adaptability, making it a valuable tool for those requiring dependable remote desktop solutions.
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BeyondTrust Remote Support is a sophisticated software solution designed to facilitate secure remote desktop access and support. It is particularly well-suited for IT professionals and support teams across various industries, including healthcare, finance, and technology, where secure and efficient remote assistance is crucial. The software offers unique benefits such as robust security features, seamless integration capabilities, and comprehensive session management. Users appreciate its ability to handle multiple sessions simultaneously and its compatibility with a wide range of devices and operating systems. Compared to similar products, BeyondTrust Remote Support is often praised for its intuitive interface and reliable performance. Pricing details are not readily available, so it is advisable for potential users to contact SelectHub for a tailored quote based on their specific requirements. This ensures that organizations can align the software's capabilities with their operational needs and budget constraints effectively.
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Product Assistance

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Product Insights

  • Seamless Accessibility: RemotePC allows users to access their computers from anywhere, enabling work flexibility and continuity without geographical constraints.
  • Enhanced Collaboration: With features like screen sharing and file transfer, RemotePC facilitates real-time collaboration, making it easier for teams to work together effectively, regardless of location.
  • Cost Efficiency: By reducing the need for physical presence and travel, RemotePC helps businesses save on operational costs while maintaining productivity.
  • Robust Security: RemotePC employs TLS v 1.2/AES-256 encryption, ensuring that all remote sessions and data transfers are secure, protecting sensitive business information.
  • Scalability: Whether for a small team or a large enterprise, RemotePC can scale to meet the needs of any organization, providing flexible plans that grow with your business.
  • Cross-Platform Compatibility: RemotePC supports multiple operating systems, including Windows, Mac, Linux, iOS, and Android, ensuring seamless integration into diverse IT environments.
  • Uninterrupted Performance: With minimal latency and high-speed connectivity, RemotePC ensures smooth and efficient remote sessions, enhancing user experience and productivity.
  • Comprehensive Support: RemotePC offers 24/7 customer support, ensuring that users can resolve issues quickly and maintain uninterrupted access to their systems.
  • Easy Setup and Use: RemotePC is designed for user-friendliness, with a straightforward installation process and intuitive interface, reducing the learning curve for new users.
  • Remote Printing Capability: Users can print documents from their remote computers to local printers, streamlining workflows and eliminating the need for file transfers.
  • Session Recording: RemotePC allows users to record remote sessions, providing a valuable resource for training, auditing, and compliance purposes.
  • Multi-Monitor Support: Users can view and control multiple monitors connected to a remote computer, enhancing productivity for tasks that require extensive screen real estate.
  • Wake-on-LAN Support: RemotePC can wake up a sleeping computer remotely, ensuring that users can access their systems even if they are not powered on.
  • Customizable Access Permissions: Administrators can set specific access permissions for users, ensuring that only authorized personnel can access sensitive systems and data.
  • Efficient Resource Management: By centralizing IT management, RemotePC helps organizations optimize their resources, reducing the need for on-site technical support.
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  • Enhanced Security: BeyondTrust Remote Support employs advanced encryption protocols to protect sensitive data during remote sessions, ensuring compliance with industry standards.
  • Improved Efficiency: Technicians can resolve issues faster by accessing remote systems directly, reducing downtime and increasing productivity for both support staff and end-users.
  • Scalability: The software supports a wide range of devices and operating systems, allowing businesses to scale their support operations as they grow without needing additional tools.
  • Seamless Integration: BeyondTrust integrates with existing IT service management (ITSM) and customer relationship management (CRM) systems, streamlining workflows and enhancing overall service delivery.
  • Audit and Compliance: Detailed session logs and recordings provide a comprehensive audit trail, aiding in compliance with regulatory requirements and internal policies.
  • Customizable Access Controls: Administrators can define granular access permissions, ensuring that technicians have the appropriate level of access to perform their tasks without compromising security.
  • Cross-Platform Support: The ability to support multiple platforms, including Windows, macOS, Linux, iOS, and Android, ensures that all users receive consistent support regardless of their device.
  • Reduced Travel Costs: By enabling remote troubleshooting, BeyondTrust minimizes the need for on-site visits, leading to significant savings in travel expenses and time.
  • Improved Customer Satisfaction: Faster resolution times and secure, reliable support contribute to a better customer experience, enhancing overall satisfaction and loyalty.
  • Real-Time Collaboration: Multiple technicians can collaborate on a single session, sharing insights and expertise to resolve complex issues more effectively.
  • Unattended Access: Technicians can perform maintenance and updates on remote systems without user intervention, ensuring minimal disruption to business operations.
  • Comprehensive Reporting: Robust reporting tools provide insights into support operations, helping managers identify trends, measure performance, and make informed decisions.
  • Reduced Risk of Data Breaches: By limiting the need for third-party remote access tools, BeyondTrust reduces the risk of unauthorized access and potential data breaches.
  • Flexible Deployment Options: Available as both a cloud-based and on-premises solution, BeyondTrust offers flexibility to meet the specific needs and preferences of different organizations.
  • 24/7 Global Support: With support available around the clock, businesses can ensure that technical assistance is always accessible, regardless of time zone or location.
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  • Cross-Platform Compatibility: RemotePC supports Windows, macOS, Linux, iOS, and Android, allowing seamless remote access across different operating systems.
  • Always-On Remote Access: Users can set up their computers for permanent remote access, ensuring they can connect anytime without needing someone on the other end to grant access.
  • File Transfer: Easily transfer files and folders between local and remote computers, enhancing productivity by allowing quick access to necessary documents.
  • Multi-Monitor Support: View multiple remote screens simultaneously, which is particularly useful for users who work with multi-monitor setups.
  • Remote Printing: Print documents from a remote computer to a local printer, facilitating the handling of physical documents without needing to transfer files first.
  • Session Recording: Record remote sessions for future reference or training purposes, providing a way to review actions taken during a session.
  • Chat Functionality: Communicate with the user on the remote computer via a built-in chat feature, which can be useful for troubleshooting or collaboration.
  • Scalable for Businesses: Offers scalable solutions for businesses of all sizes, including features like user management and access control for teams.
  • Security Features: Utilizes TLS v 1.2/AES-256 encryption to ensure secure connections, protecting sensitive data during remote sessions.
  • Remote Reboot: Reboot the remote computer and reconnect automatically, which is helpful for applying updates or resolving issues that require a restart.
  • Whiteboard Feature: Use the whiteboard tool to draw on the remote screen, aiding in presentations or collaborative work.
  • Mobile Access: Access remote computers from mobile devices, providing flexibility for users who need to connect while on the go.
  • Wake-on-LAN: Wake up a sleeping computer remotely, ensuring access even if the machine is not powered on at the time of connection.
  • Customizable Reports: Generate detailed reports on remote access activity, which can be useful for monitoring usage and ensuring compliance.
  • Integration with Helpdesk Systems: Integrates with popular helpdesk systems, streamlining support processes and improving response times.
  • Remote Sound: Listen to audio from the remote computer, which can be beneficial for multimedia tasks or troubleshooting audio-related issues.
  • Access Logs: Keep track of all remote access sessions with detailed logs, providing transparency and accountability for remote activities.
  • Easy Setup: Quick and straightforward installation process, allowing users to get started with remote access without extensive technical knowledge.
  • Custom Branding: Businesses can customize the RemotePC interface with their branding, creating a cohesive experience for clients and employees.
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  • Session Recording: Automatically record all remote support sessions for auditing and compliance purposes, ensuring accountability and transparency.
  • Customizable Branding: Tailor the interface with your organization's logo and colors to maintain brand consistency during support interactions.
  • Multi-Platform Support: Provide assistance across various operating systems, including Windows, macOS, Linux, iOS, and Android, ensuring comprehensive device coverage.
  • Advanced Encryption: Utilize robust encryption protocols to secure data transmission, protecting sensitive information during remote sessions.
  • Collaborative Support: Allow multiple technicians to join a single session, facilitating teamwork and faster problem resolution.
  • Unattended Access: Access remote systems without end-user presence, ideal for after-hours maintenance or troubleshooting.
  • Integration Capabilities: Seamlessly integrate with popular ITSM and CRM systems like ServiceNow and Salesforce to streamline workflows.
  • Real-Time Chat: Communicate with end-users via an integrated chat feature, enhancing support efficiency and user experience.
  • File Transfer: Securely transfer files between devices during a session, enabling quick sharing of necessary documents or tools.
  • Session Permissions: Control access levels and permissions for technicians, ensuring only authorized personnel can perform specific actions.
  • Mobile Device Support: Extend support capabilities to mobile devices, allowing technicians to troubleshoot smartphones and tablets effectively.
  • Audit Trails: Maintain detailed logs of all support activities, providing a comprehensive record for compliance and review.
  • Custom Scripts: Execute pre-defined scripts during sessions to automate repetitive tasks, saving time and reducing errors.
  • Remote System Information: Gather detailed system information remotely, aiding in quick diagnosis and resolution of issues.
  • Two-Factor Authentication: Enhance security with two-factor authentication, adding an extra layer of protection for remote access.
  • Scalability: Easily scale the solution to accommodate growing support needs, ensuring it remains effective as your organization expands.
  • Session Handover: Transfer active sessions between technicians without disconnecting, ensuring continuity in support.
  • Custom Reporting: Generate detailed reports on support activities, providing insights into performance and areas for improvement.
  • Endpoint Management: Manage and monitor endpoints remotely, allowing for proactive maintenance and issue prevention.
  • Web-Based Access: Access the remote support console from any web browser, offering flexibility and convenience for technicians.
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Product Ranking

#8

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Remote Desktop Software

#16

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Remote Desktop Software

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Synopsis of User Ratings and Reviews

Affordability: RemotePC is praised by users for being more cost-effective than many competing remote access software options, making it a budget-friendly choice for businesses.
User-Friendliness: The software is designed to be very user-friendly, enabling team members to quickly learn, implement, and navigate the system without requiring extensive technical expertise.
High Performance: Users consistently highlight the excellent performance of RemotePC, noting its speed and reliability in establishing and maintaining remote connections.
Strong Security: Security is a priority for RemotePC, with robust measures in place to ensure the safe and encrypted transmission of data during remote access sessions.
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Secure Access: Enables support teams to securely access desktops and IT systems without exposing credentials and passwords, enhancing overall security.
Simplified Support: Provides a single solution for accessing and supporting almost any remote computer or mobile device, streamlining support processes.
Enhanced Compliance: Offers automatic real-time activity monitoring, session recording, and detailed audit logs, simplifying compliance efforts without disrupting workflows.
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Limited Mobile App: RemotePC's mobile app functionality is reported to be lacking, which can be a significant drawback for businesses with employees who need to access work computers while on the go.
Occasional Connectivity Issues: Some users have reported experiencing occasional disconnections during remote sessions, which can be disruptive to workflow, especially during critical tasks.
Limited Linux Functionality: While RemotePC supports Linux, some features are limited on this operating system, which might be a concern for businesses heavily reliant on Linux environments.
Lack of Built-in Video Conferencing: RemotePC does not offer integrated video conferencing features, which are becoming increasingly important for remote teams to collaborate effectively. While it does offer a separate video conferencing solution, it is not integrated into the remote access platform.
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Cost: BeyondTrust Remote Support's pricing can be a significant barrier for some businesses, especially when considering the need for multiple licenses.
Mobile Device Support: The software's mobile device support has been criticized for being cumbersome and user-unfriendly, particularly when assisting users on smartphones and tablets.
Lack of Voice Integration: Unlike some competitors, BeyondTrust Remote Support lacks built-in voice communication, requiring users to rely on separate tools for voice interactions during remote sessions.
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Is RemotePC the 'key' to unlocking seamless remote access, or does it leave users feeling 'unplugged'? RemotePC is generally well-regarded for its affordability and user-friendliness, particularly excelling in performance between Windows machines. Users praise its straightforward setup and comprehensive features, such as remote access, file transfer, and session recording, making it ideal even for less tech-savvy individuals. Its intuitive interface and robust functionality have earned it accolades, with many highlighting its speed and reliability as standout features. Some users have reported occasional connectivity hiccups, which are often contingent on internet stability, but these appear to be exceptions rather than the rule. A significant differentiating factor is RemotePC's pricing strategy, which is often lauded as more competitive than rivals like TeamViewer without compromising on features or performance. This affordability, coupled with its user-friendly design and comprehensive feature set, makes it a compelling choice for individuals and businesses seeking a cost-effective and efficient remote access solution. While occasional connectivity issues have been raised, the overwhelming sentiment leans towards RemotePC being a reliable and valuable tool in today's increasingly remote-centric world.

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Is BeyondTrust Remote Support the gold standard for remote desktop solutions, or does it fall short? User reviews from the last year reveal a mixed bag. While many appreciate its robust security features and intuitive interface, some have voiced concerns about its mobile device support and pricing. For instance, one user lauded the software's ability to facilitate seamless remote troubleshooting across various platforms, highlighting its value for technical support teams. Conversely, another user expressed a desire for integrated voice chat, a feature readily available in competing products like AnyDesk. BeyondTrust Remote Support's strength lies in its comprehensive auditing capabilities and cross-platform compatibility, making it a versatile tool for businesses of all sizes. However, its setup process has been described as cumbersome by some, particularly when compared to the simplicity of Microsoft Remote Desktop Services. This difference is crucial for organizations prioritizing ease of deployment, especially those heavily reliant on Windows environments. In conclusion, BeyondTrust Remote Support is best suited for organizations prioritizing robust security and cross-platform compatibility over ease of setup and advanced features like integrated voice chat. Its comprehensive auditing capabilities make it a particularly good fit for businesses with stringent compliance requirements. However, organizations with limited budgets or those seeking a solution with a smoother setup process might find alternatives more appealing.

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