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GoToMyPC vs BeyondTrust Remote Support

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Our analysts compared GoToMyPC vs BeyondTrust Remote Support based on data from our 400+ point analysis of Remote Desktop Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Benefits & Features Analyst Summary Screenshots
GoToMyPC Software Tool
BeyondTrust Remote Support Software Tool
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Product Basics

GoToMyPC is a sophisticated remote desktop software that enables users to access their computers from any location with an internet connection. It is particularly beneficial for professionals who require seamless access to their office computers while traveling or working from home. Industries such as IT support, finance, and healthcare find it especially useful due to its robust security features and ease of use. Users appreciate its intuitive interface, reliable performance, and the ability to transfer files effortlessly between devices. GoToMyPC stands out for its high-speed connectivity and minimal lag, ensuring a smooth remote experience. Pricing details are not explicitly available, so potential users are encouraged to contact SelectHub for a tailored quote. Overall, GoToMyPC is praised for its dependability and user-friendly design, making it a preferred choice for remote desktop solutions.
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BeyondTrust Remote Support is a sophisticated software solution designed to facilitate secure remote desktop access and support. It is particularly well-suited for IT professionals and support teams across various industries, including healthcare, finance, and technology, where secure and efficient remote assistance is crucial. The software offers unique benefits such as robust security features, seamless integration capabilities, and comprehensive session management. Users appreciate its ability to handle multiple sessions simultaneously and its compatibility with a wide range of devices and operating systems. Compared to similar products, BeyondTrust Remote Support is often praised for its intuitive interface and reliable performance. Pricing details are not readily available, so it is advisable for potential users to contact SelectHub for a tailored quote based on their specific requirements. This ensures that organizations can align the software's capabilities with their operational needs and budget constraints effectively.
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Product Assistance

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Product Insights

  • Increased Productivity: Access your work computer from anywhere, allowing you to complete tasks without being physically present in the office. This flexibility can lead to more efficient use of time, especially during travel or unexpected events.
  • Enhanced Collaboration: Share your screen with colleagues in real-time, facilitating seamless collaboration on projects and presentations, regardless of geographical location.
  • Secure Access: Benefit from robust security measures, including end-to-end encryption and two-factor authentication, ensuring that your data remains protected during remote sessions.
  • Cost Savings: Reduce the need for physical office space and resources by enabling remote work, which can lead to significant savings on overhead costs such as utilities and office supplies.
  • Business Continuity: Maintain operations during emergencies or disruptions by allowing employees to access their workstations remotely, ensuring that critical business functions continue uninterrupted.
  • Improved Work-Life Balance: Empower employees to work from home or other convenient locations, helping them balance professional responsibilities with personal commitments more effectively.
  • Easy Setup and Use: Quickly install and configure the software without the need for extensive IT support, making it accessible for users with varying levels of technical expertise.
  • Cross-Platform Compatibility: Access your desktop from a variety of devices, including PCs, Macs, tablets, and smartphones, ensuring flexibility and convenience for users with different technology preferences.
  • Real-Time Support: Provide immediate assistance to clients or team members by remotely accessing their computers to troubleshoot issues, enhancing customer service and support efficiency.
  • Scalability: Easily scale the solution to accommodate growing business needs, whether you're adding new users or expanding to new locations, without significant infrastructure changes.
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  • Enhanced Security: BeyondTrust Remote Support employs advanced encryption protocols to protect sensitive data during remote sessions, ensuring compliance with industry standards.
  • Improved Efficiency: Technicians can resolve issues faster by accessing remote systems directly, reducing downtime and increasing productivity for both support staff and end-users.
  • Scalability: The software supports a wide range of devices and operating systems, allowing businesses to scale their support operations as they grow without needing additional tools.
  • Seamless Integration: BeyondTrust integrates with existing IT service management (ITSM) and customer relationship management (CRM) systems, streamlining workflows and enhancing overall service delivery.
  • Audit and Compliance: Detailed session logs and recordings provide a comprehensive audit trail, aiding in compliance with regulatory requirements and internal policies.
  • Customizable Access Controls: Administrators can define granular access permissions, ensuring that technicians have the appropriate level of access to perform their tasks without compromising security.
  • Cross-Platform Support: The ability to support multiple platforms, including Windows, macOS, Linux, iOS, and Android, ensures that all users receive consistent support regardless of their device.
  • Reduced Travel Costs: By enabling remote troubleshooting, BeyondTrust minimizes the need for on-site visits, leading to significant savings in travel expenses and time.
  • Improved Customer Satisfaction: Faster resolution times and secure, reliable support contribute to a better customer experience, enhancing overall satisfaction and loyalty.
  • Real-Time Collaboration: Multiple technicians can collaborate on a single session, sharing insights and expertise to resolve complex issues more effectively.
  • Unattended Access: Technicians can perform maintenance and updates on remote systems without user intervention, ensuring minimal disruption to business operations.
  • Comprehensive Reporting: Robust reporting tools provide insights into support operations, helping managers identify trends, measure performance, and make informed decisions.
  • Reduced Risk of Data Breaches: By limiting the need for third-party remote access tools, BeyondTrust reduces the risk of unauthorized access and potential data breaches.
  • Flexible Deployment Options: Available as both a cloud-based and on-premises solution, BeyondTrust offers flexibility to meet the specific needs and preferences of different organizations.
  • 24/7 Global Support: With support available around the clock, businesses can ensure that technical assistance is always accessible, regardless of time zone or location.
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  • Remote Access: Connect to your computer from anywhere with an internet connection, allowing you to work from home or while traveling.
  • File Transfer: Easily transfer files between your local and remote computers, ensuring you have access to necessary documents and resources.
  • Multi-Monitor Support: View and interact with multiple monitors connected to the remote computer, providing a seamless experience for users with complex setups.
  • Mobile Access: Use the GoToMyPC app on iOS and Android devices to access your computer on the go, offering flexibility and convenience.
  • Clipboard Sync: Copy and paste text and images between your local and remote computers, streamlining your workflow.
  • 256-Bit AES Encryption: Protect your data with robust encryption, ensuring secure connections and safeguarding sensitive information.
  • Guest Invite: Temporarily share access to your computer with others by sending a secure invitation link, facilitating collaboration and support.
  • Performance Monitoring: Monitor the performance of your remote sessions with real-time data, helping you identify and resolve connectivity issues.
  • Session Recording: Record your remote sessions for later review or training purposes, providing a valuable resource for documentation and analysis.
  • Customizable Shortcuts: Create keyboard shortcuts for frequently used commands, enhancing efficiency and productivity during remote sessions.
  • Wake-on-LAN: Wake up your sleeping computer remotely, ensuring you can access it even if it's not powered on when you need it.
  • Multi-User Access: Allow multiple users to access the same computer with individual accounts, supporting team collaboration and shared resources.
  • Remote Printing: Print documents from your remote computer to a local printer, maintaining productivity without needing to transfer files.
  • Two-Factor Authentication: Add an extra layer of security to your account with two-factor authentication, protecting against unauthorized access.
  • Admin Center: Manage user accounts, permissions, and settings from a centralized admin console, simplifying IT management for businesses.
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  • Session Recording: Automatically record all remote support sessions for auditing and compliance purposes, ensuring accountability and transparency.
  • Customizable Branding: Tailor the interface with your organization's logo and colors to maintain brand consistency during support interactions.
  • Multi-Platform Support: Provide assistance across various operating systems, including Windows, macOS, Linux, iOS, and Android, ensuring comprehensive device coverage.
  • Advanced Encryption: Utilize robust encryption protocols to secure data transmission, protecting sensitive information during remote sessions.
  • Collaborative Support: Allow multiple technicians to join a single session, facilitating teamwork and faster problem resolution.
  • Unattended Access: Access remote systems without end-user presence, ideal for after-hours maintenance or troubleshooting.
  • Integration Capabilities: Seamlessly integrate with popular ITSM and CRM systems like ServiceNow and Salesforce to streamline workflows.
  • Real-Time Chat: Communicate with end-users via an integrated chat feature, enhancing support efficiency and user experience.
  • File Transfer: Securely transfer files between devices during a session, enabling quick sharing of necessary documents or tools.
  • Session Permissions: Control access levels and permissions for technicians, ensuring only authorized personnel can perform specific actions.
  • Mobile Device Support: Extend support capabilities to mobile devices, allowing technicians to troubleshoot smartphones and tablets effectively.
  • Audit Trails: Maintain detailed logs of all support activities, providing a comprehensive record for compliance and review.
  • Custom Scripts: Execute pre-defined scripts during sessions to automate repetitive tasks, saving time and reducing errors.
  • Remote System Information: Gather detailed system information remotely, aiding in quick diagnosis and resolution of issues.
  • Two-Factor Authentication: Enhance security with two-factor authentication, adding an extra layer of protection for remote access.
  • Scalability: Easily scale the solution to accommodate growing support needs, ensuring it remains effective as your organization expands.
  • Session Handover: Transfer active sessions between technicians without disconnecting, ensuring continuity in support.
  • Custom Reporting: Generate detailed reports on support activities, providing insights into performance and areas for improvement.
  • Endpoint Management: Manage and monitor endpoints remotely, allowing for proactive maintenance and issue prevention.
  • Web-Based Access: Access the remote support console from any web browser, offering flexibility and convenience for technicians.
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Product Ranking

#6

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Remote Desktop Software

#16

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Remote Desktop Software

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Synopsis of User Ratings and Reviews

Reliable Connections: GoToMyPC consistently receives praise for its dependable connections, ensuring users can rely on it for important work tasks.
User-Friendly Interface: The software is designed with simplicity in mind, making it easy for users of all technical skill levels to navigate and utilize its features effectively.
Strong Security: GoToMyPC prioritizes security with robust encryption, multi-factor authentication, and other measures to protect sensitive data during remote sessions.
Fast Performance: Users experience high-speed connections and minimal lag, allowing for smooth and responsive remote work, even over slower internet connections.
Feature-Rich: Beyond basic remote access, GoToMyPC offers a range of features like remote printing, file transfer, multi-monitor support, and mobile device compatibility, enhancing productivity and convenience for users.
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Secure Access: Enables support teams to securely access desktops and IT systems without exposing credentials and passwords, enhancing overall security.
Simplified Support: Provides a single solution for accessing and supporting almost any remote computer or mobile device, streamlining support processes.
Enhanced Compliance: Offers automatic real-time activity monitoring, session recording, and detailed audit logs, simplifying compliance efforts without disrupting workflows.
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Cost: GoToMyPC can be expensive, especially for small businesses or teams with limited budgets, compared to other remote desktop solutions.
Security Concerns: Some organizations have strict security policies that might prohibit third-party remote access tools like GoToMyPC, as they might require opening additional ports in firewalls or raise concerns about data privacy.
Performance Issues: Users have reported occasional slowness or lag, especially when dealing with graphically intensive tasks or experiencing network congestion, which can hinder productivity.
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Cost: BeyondTrust Remote Support's pricing can be a significant barrier for some businesses, especially when considering the need for multiple licenses.
Mobile Device Support: The software's mobile device support has been criticized for being cumbersome and user-unfriendly, particularly when assisting users on smartphones and tablets.
Lack of Voice Integration: Unlike some competitors, BeyondTrust Remote Support lacks built-in voice communication, requiring users to rely on separate tools for voice interactions during remote sessions.
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Is GoToMyPC the 'go-to' solution for remote access, or will it leave users feeling 'pc-ved'? While GoToMyPC receives generally positive feedback for its reliability and user-friendly interface, its pricing strategy has sparked debate among users. GoToMyPC shines in its straightforward setup process and stable connections, ensuring a smooth and efficient remote work experience. Users particularly appreciate the software's compatibility with various operating systems, including Windows, macOS, Android, and iOS, making it a versatile choice for diverse users. The inclusion of features like remote printing, file transfer, and multi-monitor support further enhances its appeal. However, the pricing structure emerges as a potential drawback. Although a 7-day free trial is offered, the subsequent subscription fees are notably higher than those of competitors like TeamViewer and RemotePC, a point frequently raised by users. Some users also report occasional sluggishness with the mobile app. In conclusion, GoToMyPC proves to be a reliable and feature-rich remote access solution best suited for individuals and businesses prioritizing a seamless and dependable remote work experience and are willing to invest in a premium solution. However, budget-conscious users may find better value in exploring alternative options.

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Is BeyondTrust Remote Support the gold standard for remote desktop solutions, or does it fall short? User reviews from the last year reveal a mixed bag. While many appreciate its robust security features and intuitive interface, some have voiced concerns about its mobile device support and pricing. For instance, one user lauded the software's ability to facilitate seamless remote troubleshooting across various platforms, highlighting its value for technical support teams. Conversely, another user expressed a desire for integrated voice chat, a feature readily available in competing products like AnyDesk. BeyondTrust Remote Support's strength lies in its comprehensive auditing capabilities and cross-platform compatibility, making it a versatile tool for businesses of all sizes. However, its setup process has been described as cumbersome by some, particularly when compared to the simplicity of Microsoft Remote Desktop Services. This difference is crucial for organizations prioritizing ease of deployment, especially those heavily reliant on Windows environments. In conclusion, BeyondTrust Remote Support is best suited for organizations prioritizing robust security and cross-platform compatibility over ease of setup and advanced features like integrated voice chat. Its comprehensive auditing capabilities make it a particularly good fit for businesses with stringent compliance requirements. However, organizations with limited budgets or those seeking a solution with a smoother setup process might find alternatives more appealing.

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