Home > PSA Software > BigTime > BigTime vs Autotask PSA

BigTime vs Autotask PSA

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Our analysts compared BigTime vs Autotask PSA based on data from our 400+ point analysis of PSA Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
BigTime Software Tool
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Autotask PSA Software Tool
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Product Basics

BigTime is a cloud-based professional services management software suite built to manage projects, billing and tracking. It is designed for accounting firms, government contracting, advertising agencies, legal, construction companies, engineering, government contracting and IT services. It provides functions teams need to deliver billable work within budget and on time. It gives users a 360-degree view of employee schedules, clients and engagements, and helps them track, bill and budget their time. It is suitable for companies of all sizes and supports invoicing, expense tracking, DCAA compliance and workflows. It also supports iOS and Android devices for on-the-go entries.

BigTime offers comprehensive project management modules that lets managers track statuses, define activities and tasks and assign tasks. Core features offered include time tracking, mobile timesheet application, task and engagement tracking, advanced reporting, built-in billing and invoicing tool, expense tracking, costing, budgeting, workflow management capabilities and seamless integration with QuickBooks and Lacerte Tax.
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Autotask PSA, developed by Datto, is a comprehensive software solution designed to streamline the management of professional services automation (PSA) tasks. It is particularly well-suited for IT service providers, MSPs, and other technology-based businesses seeking to optimize their operations, project management, and billing processes. One of the key benefits of Autotask PSA is its ability to enhance efficiency through automation, thereby reducing manual errors and saving time. Its popular features include project management tools, time tracking, billing and invoicing capabilities, and a customizable dashboard that provides real-time insights into business operations. When compared to similar products in the market, users often highlight Autotask PSA's robust integration options and user-friendly interface as distinguishing factors. Pricing for Autotask PSA typically follows a subscription model, with costs varying based on the number of users and the specific features required by the business. This flexible pricing structure allows businesses of different sizes to find a plan that suits their budget and needs.

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$19/User, Monthly
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$50/User, Monthly
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Tailored to your specific needs
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Windows
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Chromebook
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Android
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Cloud
On-Premise
Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
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Chat
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Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Customizable Timesheets: Its timesheets contain all necessary field types and can be organized in the way users prefer. Users can create daily and weekly timesheet views, add, rename or remove columns, round time entries automatically and lock completed timesheet periods.  
  • Settings Security and Required Fields: Users can limit timesheet data access to control sensitive data, reduce errors and speed up time entry. They can also set required fields that employees must fill before saving. Managers can also set custom user rights.  
  • Smart Tracking: Time tracking tool has smart lookups, user-driven defaults, customizable views and support for intuitive timesheets.  
  • Faster Billing: Its central hub for tracking drafts, billing rates, WIP, cost rates, billing rules and PDF formats helps users create invoices faster and realize higher revenues.  
  • Crafting Better Teams: It gives users a real-time view of resource allocations. They can also avoid under and over scheduling, thereby ensuring the happiness of consulting teams.  
  • Flexible Billing Rates: Users can manage bill rates and override them as needed. Users can set bill rates of project tasks, staff and work codes. They can also create base rates and an unlimited number of custom rates.  
  • Customizable Invoice Templates: Users can use invoice templates to customize invoices according to their client’s needs. They can also personalize templates, edit them and choose the details they wish to include.  
  • Approve Expense Reports: Managers can approve expenses for specific projects. Reviews can be automated, and notifications and alerts can be sent to managers when an expense report is available.  
  • Accelerate Project Progress: Standardized review features help increase overall team accuracy. With the help of reviews, users can avoid and eliminate time-consuming billing errors.  
  • Standardized Workflows: Managers can view the exact status of a project based on its due date and status. They can also assign employees to projects and define due dates. Multiple projects can be tracked using custom statuses and task types.  
  • Mobile Access: Simplifies on-site time entry with time-tracking apps for Android and iOS. Users can enter time manually or use timers. They can also submit reports and assign expenses to projects.  
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  • Streamlined Operations: Autotask PSA centralizes business operations, reducing the need for multiple software solutions and enabling a smoother workflow, which can significantly cut down on administrative overhead.
  • Enhanced Collaboration: With its integrated communication tools, teams can easily share information and work together more effectively, regardless of their physical location, leading to faster project completion and higher quality outcomes.
  • Improved Time Management: The software's time tracking and project management features help ensure that resources are allocated efficiently, allowing businesses to deliver services on schedule and within budget.
  • Better Customer Service: Autotask PSA provides tools for managing customer inquiries and support tickets in a timely manner, leading to improved customer satisfaction and loyalty.
  • Increased Visibility: Real-time dashboards and reporting capabilities offer insights into business performance, enabling informed decision-making and the identification of opportunities for improvement.
  • Scalability: The software is designed to grow with your business, easily adapting to increased demand without the need for significant additional investment in new infrastructure.
  • Enhanced Security: Autotask PSA employs robust security measures to protect sensitive data, giving businesses peace of mind and helping to comply with regulatory requirements.
  • Automated Billing and Invoicing: The platform automates the billing process, reducing errors and freeing up time for staff to focus on more strategic tasks.
  • Customizable Workflows: Businesses can tailor the software to fit their unique processes and needs, ensuring that the tool complements existing workflows rather than complicating them.
  • Access Anywhere: Being cloud-based, Autotask PSA allows users to access the system from anywhere, at any time, ensuring that remote teams stay connected and productive.
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  • Expense Tracking: Expenses are tied to billable client projects or internal project records. Users can record billable or internal project expenses, equipment use and mileage. Users can also categorize expenses as billable, non-billable, reimbursable, non-reimbursable or as service fees.  
  • Invoicing: It has flexible invoicing options that improve income by billing a project’s in-progress work. Submitted bills can be reviewed immediately for approval and payment. Users can also show entry details or group them as needed. They can also mark-up expenses like recurring service fees and equipment use.  
  • Time and Materials Invoices: BigTime simplifies expense calculation with automation tools. Users can send their clients a detailed bill and recalculate invoices when entries are deleted. They can also provide more detailed invoices with options that display staff, tasks, departments, project roles or labor codes.  
  • Lookup Fields: It has smart lookup fields to reduce clicks and get rid of scrolling for quick timesheet recording. It only shows required fields and can auto-complete fields as users type.  
  • Credit Card Charge Capture: Users can assign and record credit card charges to specific projects for billing in QuickBooks. Charges can be billed to clients, and QuickBooks can help reconcile bank statements.  
  • Work-In-Progress Management: This suite helps users manage unbilled expenses and time to improve cash flow. It provides complete visibility, and WIP is selectable by date range.  
  • Task and Budget Tracking: Users can keep track of all their tasks and set them up for every project while assigning expense budgets. Users can control secure information by giving custom access rights to managers.  
  • Gantt Charts: Gantt charts facilitate visual task management. Users can put their projects on a timeline and see how components fit together, highlighting critical paths and dependencies.  
  • Workflow Management: Managers can assign employees to tasks and define due dates. They can track schedules and use custom tasks and statuses. They can also sort, group and filter to view project details.  
  • Resource Allocation: Its dashboard shows which employees are available and how much time can be allocated to them. Users can reduce time spent on planning and make decisions about when more staff is required.  
  • Utilization Dashboard: Gives insights into operations and helps users manage resources more efficiently. They can also lower staff bench time by identifying areas to increase productivity.  
  • Custom Reports: Helps users create custom reports in real time. They can pull utilization metrics and sort them by role, department and employee. Line graphs can be generated to compare budgets to actual expenses, and efficiency can be analyzed on a monthly basis.  
  • Integrations: Supports deep integrations and combines them with users’ existing ecosystems. It can be integrated with QuickBooks, Lacerte, Salesforce, Slack, Google Apps and Zapier. It also integrates with existing IDs and codes, eliminating double entry between systems.  
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  • Ticketing: The ticketing apparatus has an interface that offers simple workflow prioritization and a singular location that records and stores customer notes, contracts, incidents, and emails. Its customizable dashboards showcase quintessential metrics to keep users in the know about their company. 
  • Project Management: Automate project operations to systematically reach targets and obtain full transparency with event tracking in the project management appliance. Users may also access real-time information and connect everyone involved in their projects with email integrations. 
  • Account Management: Track KPIs to show the most up-to-date information together with analyzing new business possibilities and sales performance. This component also extends patron satisfaction metrics so users can stay on top of how to keep their patrons satiated. 
  • Time and Billing: Upkeep several contract types, terms and billing choices for guaranteed compliance and service quality with the time and billing appliance. This trait promptly applies time and expenses to any contract type and even allows clients to modify invoice information. 
  • Inventory and Procurement: Enable users to install and manage inventory at numerous worksites as well as verify the availability and reserve or choose inventory items when generating a contract, project or ticket charge. 
  • Resource Management: Review every calendar item including service calls, to-dos and appointments with the resource management feature. Users can also superintend time-off policies, initiate and trace weekly billable hour goals and administer workgroups. Users may even track skills, degrees and employee certificates. 
  • Automation and Service Delivery: Automate backend business procedures with workflow rules and alerts. Users are able to utilize checklists in the ticket to prescribe steps, regulate operations and enforce accountability. 
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Product Ranking

#12

among all
PSA Software

#17

among all
PSA Software

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User Sentiment Summary

Excellent User Sentiment 2302 reviews
Good User Sentiment 214 reviews
91%
of users recommend this product

BigTime has a 'excellent' User Satisfaction Rating of 91% when considering 2302 user reviews from 5 recognized software review sites.

76%
of users recommend this product

Autotask PSA has a 'good' User Satisfaction Rating of 76% when considering 214 user reviews from 3 recognized software review sites.

4.9 (47)
4.8 (2)
4.5 (1081)
3.7 (135)
4.59 (573)
n/a
4.6 (561)
n/a
4.3 (40)
4.0 (77)

Awards

BigTime stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Intuitive Interface: BigTime's user-friendly design makes it easy to navigate and find the information you need quickly, streamlining your workflow.
Robust Time Tracking: Accurately track time spent on projects, tasks, and clients with BigTime's comprehensive timekeeping features, ensuring precise billing and project management.
Seamless Project Management: Manage projects efficiently with BigTime's project management tools, including task assignments, progress tracking, and collaboration features, enhancing team coordination.
Detailed Reporting: Generate customizable reports that provide valuable insights into project performance, resource utilization, and financial data, empowering you to make informed decisions.
Mobile Accessibility: Access BigTime on the go with its mobile app, allowing you to stay connected to your projects and tasks from anywhere, ensuring uninterrupted productivity.
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Performance: Precisely 60% of users that discussed performance said the system meets company needs and it is easy to fix mistakes.
Accessories: Approximately 63% of users that mentioned functionality stated the solution has straightforward features.
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High cost: BigTime is more expensive than comparable PSA software, making it a less attractive option for small businesses and startups with limited budgets.
Steep learning curve: BigTime's complex interface and feature-rich environment can be overwhelming for new users, requiring significant training and onboarding time.
Limited customization: While BigTime offers a range of features, its customization options are somewhat limited compared to other PSA software, making it challenging to tailor the software to specific business needs.
Reporting limitations: Some users have reported difficulties generating customized reports and extracting data from BigTime, hindering their ability to gain insights and make informed decisions.
Integration challenges: Integrating BigTime with other business applications can be complex and time-consuming, requiring additional resources and expertise.
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Interface: Approximately 78% of users that discussed the look of the platform said this solution has a cluttered and clunky interface as well as a lengthy implementation process.
Performance: Of the users who discussed this program's overall performance, 40% said it required unnecessary steps to carry out a task and had too many pop-up windows.
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BigTime is PSA software with robust features for time tracking, billing, project management, and reporting. It has a clean and intuitive interface that makes it easy for users to navigate and find the information they need quickly. One of its key strengths is its customizable dashboards that allow users to tailor the software to their specific needs. BigTime also offers a mobile app that provides access to key features on the go. In comparison to similar products, BigTime stands out with its robust reporting capabilities. Users praise its ability to generate detailed reports on a variety of metrics, including project profitability, resource utilization, and time spent on tasks. Additionally, BigTime's customer support is highly responsive and helpful, which is important for ensuring a smooth implementation and ongoing use of the software. Overall, BigTime is a well-rounded PSA software solution that is suitable for businesses of all sizes. Its customizable dashboards, robust reporting capabilities, and excellent customer support make it a top choice for businesses looking to improve their project management and billing processes.

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Autotask PSA is a vigorous PSA and project management solution that is customizable to fit all business requirements. It's simple to fix errors and has an abundance of simple modules such as reporting, time tracking, invoicing, adjustable dashboards, billing, CRM and more. Although some users find that this application has a toilsome setup, the interface is clunky and it takes unnecessary clicks to execute tasks, the majority find that it's a manageable solution with the right amount of tools and is well worth the price tag.

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