Top Autotask PSA Alternatives & Competitors For 2024

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Looking for alternatives to Autotask PSA? Many users crave user-friendly and feature-rich solutions for tasks like Dashboard and Reporting, Resource Management, and Time and Expense Management. Leveraging crowdsourced data from over 1,000 real PSA Software selection projects based on 400+ capabilities, we present a comparison of Autotask PSA to leading industry alternatives like Certinia PSA, Changepoint SA, Klient, and Projector PSA.

Autotask PSA Software Tool
Changepoint SA Software Tool
Klient Software Tool

Product Basics

Autotask PSA, developed by Datto, is a comprehensive software solution designed to streamline the management of professional services automation (PSA) tasks. It is particularly well-suited for IT service providers, MSPs, and other technology-based businesses seeking to optimize their operations, project management, and billing processes. One of the key benefits of Autotask PSA is its ability to enhance efficiency through automation, thereby reducing manual errors and saving time. Its popular features include project management tools, time tracking, billing and invoicing capabilities, and a customizable dashboard that provides real-time insights into business operations. When compared to similar products in the market, users often highlight Autotask PSA's robust integration options and user-friendly interface as distinguishing factors. Pricing for Autotask PSA typically follows a subscription model, with costs varying based on the number of users and the specific features required by the business. This flexible pricing structure allows businesses of different sizes to find a plan that suits their budget and needs.

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Certinia PSA (formerly FinancialForce PSA) offers users complete clarity over their business' sales, finances and services. It enables users to manage clients, team members, projects and financial information in one PSA system. Users receive uniform data points so they can better monitor resources and make accurate estimates.

Sales engagement, project management, time and expenses and resource management are some of Certinia PSA's top capabilities.
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The Changepoint PSA solution, known as Changepoint SA, is an intelligence-driven and business analytic system that provides users with complete visibility throughout their entire service organization. It offers a real-time snapshot of finances, resources and projects for enhanced project and productivity knowhow.

Its vital components include opportunity management, contract management, financial management and revenue recognition and project management.
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Klient is a PSA system designed for large corporations and small businesses. The enterprise version is built on Salesforce and enables users to work side by side with clientele for ideal services from the early sales stage to service delivery. The small business version is intended for startups and entrepreneurs. Users can manage timesheets, expenses and client billing and monitor projects with one platform.

As a whole, its objectives are to extend effortless customer experience, visible communication between team members and clients for guaranteed alignment of expectations and transparent project health statuses. Project management, team collaboration and time management are some of its key features.
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Projector PSA is a comprehensive software solution designed to streamline professional services automation (PSA) tasks, including project management, resource allocation, and financial oversight. It is particularly well-suited for consulting firms, IT services, and other project-driven organizations due to its robust capabilities in managing complex workflows and optimizing resource utilization.

Key benefits of Projector PSA include enhanced project visibility, improved resource management, and precise financial tracking, which collectively drive operational efficiency and profitability. Popular features encompass time and expense tracking, project accounting, and advanced reporting tools, all of which contribute to a seamless user experience.

Compared to similar products, users often highlight Projector PSA's intuitive interface and powerful analytics as standout attributes. Pricing typically falls within a mid-to-high range, often based on a per-user, per-month subscription model, making it a flexible option for various business sizes. Overall, Projector PSA is a valuable asset for organizations seeking to elevate their project management and service delivery capabilities.

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Product Assistance

Documentation
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Live Online
Videos
Webinars
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Documentation
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FAQ
Forum
Knowledge Base
24/7 Live Support
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24/7 Live Support
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Product Ranking

#17

among all
PSA Software

#16

among all
PSA Software

#25

among all
PSA Software

#9

among all
PSA Software

#18

among all
PSA Software

Find out who the leaders are

Analyst Rating Summary

we're gathering data
92
85
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78
we're gathering data
93
95
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75
we're gathering data
97
100
we're gathering data
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Customer Relationship Management (CRM)
Dashboard and Reporting
Project Collaboration
Project Financials
Resource Management
Project Collaboration
Project Financials
Dashboard and Reporting
Mobile Capabilities
Time and Expense Management
Dashboard and Reporting
Resource Management
Project Collaboration
Customer Relationship Management (CRM)
Mobile Capabilities
Customer Relationship Management (CRM)
Dashboard and Reporting
Project Collaboration
Project Financials
Resource Management
Project Financials
Resource Management
Time and Expense Management
Dashboard and Reporting

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Autotask PSA
Certinia PSA
Changepoint SA
Klient
Projector PSA
+ Add Product + Add Product
Customer Relationship Management (CRM) Dashboard and Reporting Mobile Capabilities Platform Capabilities Project Collaboration Project Financials Project Management Resource Management Time and Expense Management 93 97 95 92 100 100 93 94 95 95 100 89 82 97 86 82 100 88 75 98 78 79 70 100 68 100 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Good User Sentiment 214 reviews
Great User Sentiment 536 reviews
Fair User Sentiment 64 reviews
Great User Sentiment 63 reviews
Excellent User Sentiment 145 reviews
76%
of users recommend this product

Autotask PSA has a 'good' User Satisfaction Rating of 76% when considering 214 user reviews from 3 recognized software review sites.

84%
of users recommend this product

Certinia PSA has a 'great' User Satisfaction Rating of 84% when considering 536 user reviews from 5 recognized software review sites.

68%
of users recommend this product

Changepoint SA has a 'fair' User Satisfaction Rating of 68% when considering 64 user reviews from 6 recognized software review sites.

88%
of users recommend this product

Klient has a 'great' User Satisfaction Rating of 88% when considering 63 user reviews from 2 recognized software review sites.

90%
of users recommend this product

Projector PSA has a 'excellent' User Satisfaction Rating of 90% when considering 145 user reviews from 5 recognized software review sites.

4.8 (2)
4.8 (9)
2.7 (7)
n/a
5.0 (6)
3.7 (135)
4.2 (438)
2.7 (11)
4.4 (62)
4.5 (107)
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4.53 (15)
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4.5 (6)
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4.2 (49)
4.4 (14)
5.0 (1)
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4.7 (22)
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4.0 (77)
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Awards

we're gathering data
Mobile Capabilities Award
Project Collaboration Award
Project Management Award
we're gathering data
we're gathering data
User Favorite Award
Time and Expense Management Award

Synopsis of User Ratings and Reviews

Performance: Precisely 60% of users that discussed performance said the system meets company needs and it is easy to fix mistakes.
Accessories: Approximately 63% of users that mentioned functionality stated the solution has straightforward features.
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Friendly Interface: Precisely 62% of users stated that the program has an easy implementation process and an intuitive user interface.
Strong Performance: Certinia PSA is a single source of information that streamlines procedures and manages projects, teams, patrons and financial tasks, as stated by 65% of users.
Oodles of Features: This solution is equipped with a wide range of features including time tracking, resource planning and allocation, reporting, forecasting, bank reconciliation and more, according to 67% of users.
Smooth Integrations: Roughly 94% of users say the software can merge with other solutions such as Salesforce, Excel, NetSuite, Certinia Accounting, other CRM programs and more.
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Adaptable Project Management: Users appreciate the ability to manage projects using various methodologies, including Agile, Waterfall, and hybrid approaches, making it suitable for diverse project needs and preferences.
Resource Management Capabilities: The platform's resource management features, such as skills tracking and capacity planning, enable efficient allocation of resources and optimization of project staffing.
Financial Management Tools: Changepoint SA provides tools for budgeting, expense tracking, and revenue recognition, facilitating comprehensive financial oversight of projects and overall business performance.
Business Intelligence and Reporting: Users value the platform's reporting and analytics capabilities, which offer insights into project performance, resource utilization, and financial metrics, aiding data-driven decision-making.
Integrations and Customization: Changepoint SA's ability to integrate with other business systems and its customization options allow users to tailor the platform to their specific workflows and requirements.
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Simple User Interface: Precisely 71% of users reported that Klient has a user-friendly interface and a simple implementation process.
Responsive Support Team: The customer support team has a rapid turnaround time, according to approximately 100% of users.
High-Quality Performance: Roughly 44% of users say the overall performance of Klient is fantastic and reduces downtime.
Configurable: Nearly 75% of users claim Klient is pliable to their business needs.
Abundant Accessories: Klient has a grand package of features including approval workflow, project management, project layout, retainer billing, revenue recognition and more, as stated by 55% of users.
Integratable: Precisely 100% of users said Klient integrates with Slack, Sage Intacct, Chatter and other applications.
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Customer Support: Precisely 90% of users said the customer support team was effective and responsive to problems in reviews that discussed support.
Performance: Of users who discussed the overall performance, 60% said the program is user-friendly and offers reliable leading and lagging indicators that display real-time information of their company's health.
Features: Approximately 69% of users who discussed functionality said of all the features - including invoicing, accounting, resource scheduling, budgeting and more - the report writer is easy to use and generates robust reports that dive into the details.
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Interface: Approximately 78% of users that discussed the look of the platform said this solution has a cluttered and clunky interface as well as a lengthy implementation process.
Performance: Of the users who discussed this program's overall performance, 40% said it required unnecessary steps to carry out a task and had too many pop-up windows.
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Customization Limitations: Certinia PSA's customization options may not be as extensive as some users require, potentially leading to workarounds or compromises in tailoring the platform to specific workflows.
Usability Challenges: The user interface and overall user experience of Certinia PSA can be complex and require a significant learning curve, particularly for new users or those transitioning from other PSA solutions.
Reporting Flexibility: Generating customized reports or accessing specific data points within Certinia PSA may require advanced knowledge or technical expertise, potentially hindering efficient data analysis and decision-making.
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Customization Limitations: Some users find that tailoring the platform to their specific workflows can be challenging due to limited customization options for certain features, like data fields and reporting formats.
Usability Challenges: Navigating the interface and locating specific functions can be cumbersome for new users due to the platform's complex structure and extensive feature set. The learning curve can be steep, requiring significant time investment to achieve proficiency.
Mobile App Functionality: The mobile app's functionality is limited compared to the web version, which can hinder productivity for users who require on-the-go access to project management tools. Certain features may be unavailable or have reduced capabilities in the mobile app.
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Lagging System: Of the users who responded to Klient's overall performance, 55% of users said it has a slow loading time and the occasional unexpected error messages.
Limited Reporting: Nearly 42% of users say the reporting feature has limited capabilities and templates.
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There were minimal negative reviews for Projector PSA.
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Autotask PSA is a vigorous PSA and project management solution that is customizable to fit all business requirements. It's simple to fix errors and has an abundance of simple modules such as reporting, time tracking, invoicing, adjustable dashboards, billing, CRM and more. Although some users find that this application has a toilsome setup, the interface is clunky and it takes unnecessary clicks to execute tasks, the majority find that it's a manageable solution with the right amount of tools and is well worth the price tag.

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Certinia PSA is an effective PSA application that extends a full variety of features to its users. Its interface is user friendly and the implementation process is straightforward, avoiding confusion. It also integrates with other programs such as NetSuite, Salesforce, Salescloud, Certinia Accounting, other financial management solutions and more. Certinia PSA's overall performance expedites routine operations and governs projects, teams, customers and financial duties with ease, making it a robust and handy software.

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Changepoint SA shines in its ability to provide a comprehensive view of project portfolios, empowering users to make data-driven decisions. Its robust reporting capabilities allow for the creation of insightful reports and dashboards, offering valuable insights into project health, resource allocation, and financial performance. Users appreciate the ability to drill down into granular details, enabling them to identify potential roadblocks and proactively address them. Additionally, Changepoint SA's integration with other business systems, such as CRM and ERP, streamlines data flow and enhances overall efficiency. While Changepoint SA offers a wealth of features, some users find the interface to be less intuitive than competing products. The learning curve can be steep, particularly for those new to PPM software. Additionally, the mobile experience could be improved to provide greater flexibility for users on the go. Despite these drawbacks, Changepoint SA's strengths lie in its ability to handle complex project portfolios and provide deep insights into project performance. This makes it an ideal choice for large enterprises and professional services organizations with intricate project structures and a need for robust reporting and analytics.

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Klient is a vigorous PSA program that has an array of appliances such as project management, resource management, workflow approval, retainer billing, revenue recognition and more. It's built on Salesforce and integrates with Chatter, Slack, Sage Intacct and other platforms. The interface is user-friendly, the implementation process is simple and the customer support team has swift problem-solving skills. Although the speed of the system is slow and the reporting tool lacks some templates, clients believe Klient is a potent project management resource.

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Projector PSA is a robust PSA and project management software that's feature rich and has suitable indicators to give a real-time snapshot of a company's health. The majority of users find the features helpful and the customer support team useful and responsive to all issues. The majority also find that Projector PSA has minimal to zero flaws and is best for managing small and medium-sized projects as well as large intricate projects.

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