ResMan vs SoftPro

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Our analysts compared ResMan vs SoftPro based on data from our 400+ point analysis of Property Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

ResMan is a comprehensive property management software designed to streamline operations for property managers and owners. It's particularly well-suited for those managing multifamily residential properties, offering a suite of tools that cover leasing, accounting, maintenance, and compliance. One of the key benefits of ResMan is its ability to provide a centralized platform for managing all aspects of property management, enhancing efficiency and reducing the need for multiple software solutions. Users appreciate features such as automated rent collection, tenant screening, and customizable reporting, which significantly ease the day-to-day tasks of property management.

When compared to similar products, ResMan stands out for its user-friendly interface and robust customer support. Pricing considerations for ResMan typically involve a monthly subscription fee, which may vary based on the number of units managed, making it scalable for both small and large property management companies. This flexibility in pricing, combined with its comprehensive feature set, makes ResMan a competitive option in the property management software market.

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SoftPro is a web-based application for supervising real estate closing, title insurance and escrow services. It offers accounting and reporting and allows users to manage documents, maintenance tasks and workflows. It helps automate processes and form submissions, and customize documents to stay compliant. It allows integrations with shipping, notary, underwriters and more. It has three plans: standard, select and hosted, and supports Windows.
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Product Insights

  • Streamline Management: Market, manage and grow mixed portfolios using a single platform. 
  • Better Visibility: Offers end-to-end visibility and easy trackability of entire customer journeys from leads to leases and renewals. 
  • Improve Resident Experience: Attract prospects with appealing websites, communicate via bi-directional text messages, and allow residents to sign leases and pay rent digitally from any remote location. 
  • Save Time on Accounting: Automatically record transactions, track receivables and balance account payables. Offers property management-specific features like GPR processing, intercompany transactions, utility billing and more. 
  • Easy Reporting: Generate reports with a few clicks and export them in Excel or PDF format. Provides report templates, including ASC 842, audits, profitability, online engagement and more. 
  • Simplify Property Maintenance: Get real-time inventory visibility and use drag-and-drop tools to design maintenance task flows. 
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  • Streamline Escrow Documentation: Manage closing, title and escrow of the entire portfolio from a single screen. Generate residential and commercial closings efficiently with a few clicks. 
  • Simplify Administration: Automate recurring tasks like updating orders, adding tasks based on the order information, running reports, accepting products and more. 
  • Personalize Dashboards: Design custom work areas with shortcuts to closing templates, custom reports, business insights and other dashboards. 
  • Scale Easily: Connect with underwriters and integrate third-party software to add features during business scaling. 
  • Improve Accounting: Automate bookkeeping, schedule three-way reconciliations, print checks and balance ledgers. 
  • Streamline Communications: Offer customers a unique portal to submit new orders, track real-time status, send documents and chat with managers. 
  • Take Better Decisions: Identify trends and capitalize on opportunities by tracking personalized KPIs and automating periodical reporting. 
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  • Marketing: Attract renters, boost online engagement and build brand equity with these tools: 
    • ResMan CRM: Use AI chatbots, automated email responses, contextual templates and click-to-dial phone options to communicate with prospects. 
    • Interactive Websites: Build an ADA-compliant custom website to attract and retain renters, manage brands and provide virtual property tours. 
    • Virtual Tours: Showcase availability, locations, balcony views and more. Virtually navigate visitors across buildings and floors. Create digital tours based on 2D or 3D floor plans, with integrations for MatterPort and Razz. 
  • Leasing: Streamline leasing activities by offering an easy application process. Leverage an integration with BlueMoon: use legal leases and pre-built forms, available with the Pro plan, or create custom lease forms with personalized clauses and obligations, available with the Pro-Flex plan. 
  • Lead Management: Access a 360-degree view of leads and applications, send branded emails and bi-directional text messages in bulk, and monitor leasing team activities through a real-time log of all lead pursuits. 
  • Resident Screening: Screen prospects by evaluating proprietary, eviction and criminal records, and addressing history, identity fraud and credit score using a statistically validated scoring model. Save time and automate fee collection using built-in screening tools. 
  • Payment: Receive, process and reconcile payments for applications, leases, rent and amenities through a unified platform, compliant with PCI level I, SSAE 18, SSL, NACHA and credit card rules and regulations. Maintain a single record system for timely and accurate reporting. 
  • Resident Portal: Renters can submit and track work order requests, make online payments, store important documents, receive package notifications and grant entry permission for external guests from a single portal. 
  • Communication: Ensure timely communication of important information and updates via text messages. Compose messages and broadcast them to multiple contacts for notifications of service outages or social events. 
  • Property Maintenance: Track and manage work orders, monitor inventory lists and streamline on-site workflows from a unified dashboard. 
  • Accounting: Allocate expenses across the entire portfolio for keeping both a general ledger journal and accounts payable bill entries. Save time and maintain a proper audit trail by automating accounts receivable processes. Gain unique insights into the business with personalized Gross Potential Rent estimations and parameters. 
  • Reporting: Generate property or portfolio level reports to acquire specific insights about stakeholders, managers and investors. Gain actionable insights and drill down to discover opportunities using unique reports. 
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  • Closing, Title and Escrow Production: Monitor and manage the entire cycle — from order entry to drafting the final title policy. Leverage a robust library of documents, including HUD-1 settlement statements, ALTA settlement statements, CDF, disbursements summary, title commitments, policies and more. Print documents and auto-populate data in appropriate locations. A few supplemental offerings include: 
    • Automation: Automate repetitive tasks to improve performance and accountability while preventing bottlenecks and missing tasks. Available with the Select and Hosted plans. 
    • Settlement Statements: Generate master or individual settlement reports for buyers, sellers and properties. Customize statements for each order and office, and associate one or more properties with a charge. Available with the Select and the Hosted plans. 
    • Multi-User: Have multiple people access and work on an order simultaneously. Communicate with others via a chat tool. Available with the Select plan. 
    • Add-Ons: Build a suitable solution by adding an integrated calendar, BI-equipped dashboard and task notification tools. Add SoftPro Live to communicate current order statuses with customers. 
  • Accounting: Automatically record every deposit, pending or voided check and other miscellaneous transactions. Maintain ledgers and print reports for quick reconciliation and auditing procedures. Manage interest bearing accounts and track disbursement of construction draws. A few add-ons include: 
    • ProTrust Accounting: Import the bank’s information file and approved transactions for faster reconciliations. Generate reports to identify duplicate transactions and other errors. 
    • Positive Pay: Prevent illicit check writing by compiling all cleared checks within a specific date range into a file, which can be sent to banks for authorization. 
    • 1099 Tax Forms: Automate generation of 1099-S records for IRS submission. Get notified of discrepancies and erroneous information in the report while closing procedures. Automatically collect 1099 data throughout the year and auto-export data from the escrow module for electronic submission at the IRS site. This optional module is available with the Select and Hosted plans. 
  • Document Management: Track, store and edit unlimited documents and images from a centralized library. Declutter physical cabinet files by scanning and digitizing documents using the barcode scanner. With the Select and Hosted plans, annotate and quickly markup PDF documents and specify permissions for secure documents and folders. 
  • Document Creation: Create custom documents using third-party software or use ProDesign, a paid add-on, to insert graphics, text, field names, IF-statements and more. Link documents automatically to data from the closing file. Store and generate unlimited documents. 
  • Reporting: Leverage more than 100 built-in report templates or build custom reports and drill down on critical areas. Create ad-hoc reports or automate recurring reports. Export reports to MS Excel for quick sharing. 
  • Integrations: Use SoftPro 360 to leverage integrations for underwriting, lien release, tracking and reporting, notary services and more. Build a full-stack solution for all closing, title insurance and escrow needs. Available for free with all versions; pay only for the services and not the platform. 
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Product Ranking

#36

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Property Management Software

#38

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Property Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Accounting & Financial Management Business Operations Dashboards And Reporting Leasing Maintenance Marketing Platform Capabilities 73 62 86 59 75 98 82 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 446 reviews
Great User Sentiment 18 reviews
91%
of users recommend this product

ResMan has a 'excellent' User Satisfaction Rating of 91% when considering 446 user reviews from 3 recognized software review sites.

80%
of users recommend this product

SoftPro has a 'great' User Satisfaction Rating of 80% when considering 18 user reviews from 2 recognized software review sites.

4.4 (14)
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4.7 (75)
4.0 (2)
4.5 (357)
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4.0 (16)

Awards

SelectHub research analysts have evaluated ResMan and concluded it earns best-in-class honors for Marketing. ResMan stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Marketing Award

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Synopsis of User Ratings and Reviews

Streamlined Accounting: ResMan appears to offer robust accounting features that simplify financial management for property managers. Users frequently mention appreciating the automation of tasks like rent collection and late fee calculations, which can save time and reduce errors.
Efficient Maintenance Management: The platform seems to provide tools for handling maintenance requests effectively. Users often highlight the ability to track work orders, assign tasks to vendors, and communicate with tenants throughout the process, leading to improved responsiveness and tenant satisfaction.
Comprehensive Reporting: ResMan likely includes a variety of reporting options that give property managers insights into their operations. Users commonly note the value of reports that track key metrics such as occupancy rates, rental income, and expenses, enabling data-driven decision-making.
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Streamlined Workflow: SoftPro's intuitive interface and automated processes make it easy to manage tasks like scheduling appointments, collecting rent, and processing payments, saving time and reducing errors.
Comprehensive Reporting: SoftPro provides detailed financial reports and property performance metrics, giving property managers valuable insights into their operations and helping them make informed decisions.
Strong Communication Tools: SoftPro's communication features, such as email and text messaging, allow property managers to stay in touch with tenants and vendors, ensuring smooth communication and timely responses.
Mobile Accessibility: SoftPro's mobile app allows property managers to access key features and manage their properties from anywhere, anytime, providing flexibility and convenience.
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Learning Curve: The software can be challenging to learn due to its extensive features and complex interface, potentially requiring significant time investment from property management teams.
Customer Support: Users have reported difficulties reaching customer support and experiencing extended wait times for assistance, which can be frustrating when urgent issues arise.
Customization Limitations: While ResMan offers some customization options, users may find limitations in tailoring the software to their specific workflows or unique property management requirements.
Integrations: Integrating ResMan with other software systems used by property management companies can be complex and may require additional technical expertise or custom development.
Pricing Structure: The pricing structure, particularly for larger property portfolios or those requiring advanced features, can be perceived as expensive compared to alternative solutions in the market.
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Limited Reporting Capabilities: Some users have reported that SoftPro's reporting features are limited, making it difficult to generate the specific reports they need for their business. For example, some users have found it challenging to create custom reports or to export data in a format that is compatible with other software programs.
Steep Learning Curve: SoftPro can be a complex system to learn, especially for new users. The interface can be confusing and the software may require extensive training to use effectively. This can be a significant barrier for smaller property management companies with limited resources.
Lack of Mobile Functionality: SoftPro's mobile app is not as robust as some other property management software options. This can be a major inconvenience for property managers who need to access information or manage tasks on the go.
Customer Support Issues: Some users have reported experiencing difficulties with SoftPro's customer support. They have found it challenging to get timely and helpful assistance when they need it. This can be a major frustration for users who are struggling with the software or who have urgent issues that need to be resolved.
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ResMan receives consistent praise for its comprehensive suite of features, encompassing accounting, marketing, leasing, and resident management functionalities. Users particularly appreciate the software's ability to streamline rent collection, maintenance requests, and communication with residents, leading to increased efficiency and a more organized workflow. The user-friendly interface and intuitive design make it easy for both novice and experienced property managers to navigate the platform effectively. However, some users note that the extensive features can have a steeper learning curve, requiring dedicated time and effort to fully master the system. Additionally, while ResMan offers robust reporting capabilities, some users express a desire for more customizable reporting options to tailor data analysis to their specific needs. In comparison to competitors like Yardi and AppFolio, ResMan stands out for its affordability and scalability, making it a suitable choice for property management companies of all sizes. The software's pricing structure is often perceived as more transparent and predictable, allowing businesses to effectively manage their budgets. Moreover, ResMan's open API facilitates seamless integration with other essential business tools, further enhancing its versatility and adaptability to diverse workflows. Considering these factors, ResMan emerges as an excellent option for property management companies seeking a comprehensive, user-friendly, and cost-effective solution to optimize their operations and elevate resident satisfaction. r-select: auto;">

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Is SoftPro the "software pro" for managing properties? SoftPro is a leading real estate closing and title insurance software solution used by a large number of customers, with a strong reputation for customer service, support, and product development. Users particularly appreciate its robust features for managing the entire closing process, from order entry to final title policy issuance. The software's ability to automate tasks, such as populating documents with data from a single entry, is a significant time-saver. Users also praise SoftPro's comprehensive training program, which helps them navigate the software's extensive capabilities. However, the sheer breadth of features can feel overwhelming initially, especially for users transitioning from less sophisticated systems. Despite this, SoftPro's exceptional customer support and training resources make it a worthwhile investment for businesses of all sizes in the real estate industry seeking to streamline their closing and title insurance processes.

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