Hemlane vs SoftPro

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Our analysts compared Hemlane vs SoftPro based on data from our 400+ point analysis of Property Management Software, user reviews and our own crowdsourced data from our free software selection platform.

SoftPro Software Tool

Product Basics

Hemlane helps owners, agents, managers and tenants manage properties in the long run. Users can advertise properties, automate communication, access credit reports and store contracts. It provides applicant tracking, tenant screening, lease management, online rent and financials, and property maintenance. Customers can choose from three pricing options and take advantage of a one-month free trial.
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SoftPro is a web-based application for supervising real estate closing, title insurance and escrow services. It offers accounting and reporting and allows users to manage documents, maintenance tasks and workflows. It helps automate processes and form submissions, and customize documents to stay compliant. It allows integrations with shipping, notary, underwriters and more. It has three plans: standard, select and hosted, and supports Windows.
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$30 Monthly
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Tailored to your specific needs
$200 Monthly
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Tailored to your specific needs
Small
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Small
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Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
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Documentation
In Person
Live Online
Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
Email
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Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Simplify Administration: Manage marketing, leasing, renting and maintenance workflows from a unified platform. 
  • Streamline Maintenance: Specify service providers for each task and automatically issue work orders whenever tenants put in requests. 
  • Reach More Prospects: Advertise properties on popular listing channels by designing a website and using a channel manager. 
  • Local Support: Owners can connect with local and licensed property managers for assistance during turnovers, showings, move-ins, setting rent and inspections. 
  • Find Reliable Tenants: Check every prospect’s credit and background score through TransUnion. Receive intelligent insights based on reports. 
  • Improve Tenant Experience: Allow tenants to pay rent, view leases and issue maintenance work orders digitally. Set up automatic payments and track work progress. 
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  • Streamline Escrow Documentation: Manage closing, title and escrow of the entire portfolio from a single screen. Generate residential and commercial closings efficiently with a few clicks. 
  • Simplify Administration: Automate recurring tasks like updating orders, adding tasks based on the order information, running reports, accepting products and more. 
  • Personalize Dashboards: Design custom work areas with shortcuts to closing templates, custom reports, business insights and other dashboards. 
  • Scale Easily: Connect with underwriters and integrate third-party software to add features during business scaling. 
  • Improve Accounting: Automate bookkeeping, schedule three-way reconciliations, print checks and balance ledgers. 
  • Streamline Communications: Offer customers a unique portal to submit new orders, track real-time status, send documents and chat with managers. 
  • Take Better Decisions: Identify trends and capitalize on opportunities by tracking personalized KPIs and automating periodical reporting. 
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  • Marketing: Increase virtual visibility of portfolios and maximize lead conversion using these tools. 
    • Listing Syndication: Advertise properties on more than 30 rental websites and track which sources provide the most qualified leads. 
    • Listing Management: Make changes to property details, pricing and availability from the dashboard, which will reflect on every website. Prepare for turnover based on upcoming vacancy notifications. 
    • Professional Website: Design and devise professional listing websites to attract renters and promote business brands. 
  • Applicant Management: Streamline the application process with the following: 
    • Rental Showings: Screen and hire local licensed agents for property showings. Pre-screen prospects, send reminders and follow up on them. 
    • Tenant Leads: Track the contact information and qualifications of every prospect. Follow up with leads using custom emails or phone calls to push conversion. 
    • Application Form: Provide prospects with free application forms and receive self-declared information about conviction and eviction history, pets, parking requirements, contact details and employment history. 
  • Tenant Screening: Find the most suitable tenants through a comprehensive screening of credit report and score and background check for criminal or eviction history. Share information with tenants to maintain transparency. Choose the best tenant according to intelligent recommendations. 
  • Leases: Receive reminders about lease renewals and notify managers and owners about tenants’ subsequent actions. Store unlimited documents, leases and inspection photos, along with communications with tenants and prospects, in a cloud-based location for easy review during leasing. 
  • Payments: Add and verify unlimited bank accounts and accept rental payments via ACH transfers, credit and debit cards. Send automatic requests for late fees as per lease agreements. Track income and expenses through manual entries, documents and receipts. 
  • Maintenance Repairs: Streamline communications with a 24/7 US-based team receiving maintenance requests, coupled with photos and video documentation. Manage contact information of local professionals, assign work orders when needed and update tenants on work status from the dashboard. 
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  • Closing, Title and Escrow Production: Monitor and manage the entire cycle — from order entry to drafting the final title policy. Leverage a robust library of documents, including HUD-1 settlement statements, ALTA settlement statements, CDF, disbursements summary, title commitments, policies and more. Print documents and auto-populate data in appropriate locations. A few supplemental offerings include: 
    • Automation: Automate repetitive tasks to improve performance and accountability while preventing bottlenecks and missing tasks. Available with the Select and Hosted plans. 
    • Settlement Statements: Generate master or individual settlement reports for buyers, sellers and properties. Customize statements for each order and office, and associate one or more properties with a charge. Available with the Select and the Hosted plans. 
    • Multi-User: Have multiple people access and work on an order simultaneously. Communicate with others via a chat tool. Available with the Select plan. 
    • Add-Ons: Build a suitable solution by adding an integrated calendar, BI-equipped dashboard and task notification tools. Add SoftPro Live to communicate current order statuses with customers. 
  • Accounting: Automatically record every deposit, pending or voided check and other miscellaneous transactions. Maintain ledgers and print reports for quick reconciliation and auditing procedures. Manage interest bearing accounts and track disbursement of construction draws. A few add-ons include: 
    • ProTrust Accounting: Import the bank’s information file and approved transactions for faster reconciliations. Generate reports to identify duplicate transactions and other errors. 
    • Positive Pay: Prevent illicit check writing by compiling all cleared checks within a specific date range into a file, which can be sent to banks for authorization. 
    • 1099 Tax Forms: Automate generation of 1099-S records for IRS submission. Get notified of discrepancies and erroneous information in the report while closing procedures. Automatically collect 1099 data throughout the year and auto-export data from the escrow module for electronic submission at the IRS site. This optional module is available with the Select and Hosted plans. 
  • Document Management: Track, store and edit unlimited documents and images from a centralized library. Declutter physical cabinet files by scanning and digitizing documents using the barcode scanner. With the Select and Hosted plans, annotate and quickly markup PDF documents and specify permissions for secure documents and folders. 
  • Document Creation: Create custom documents using third-party software or use ProDesign, a paid add-on, to insert graphics, text, field names, IF-statements and more. Link documents automatically to data from the closing file. Store and generate unlimited documents. 
  • Reporting: Leverage more than 100 built-in report templates or build custom reports and drill down on critical areas. Create ad-hoc reports or automate recurring reports. Export reports to MS Excel for quick sharing. 
  • Integrations: Use SoftPro 360 to leverage integrations for underwriting, lien release, tracking and reporting, notary services and more. Build a full-stack solution for all closing, title insurance and escrow needs. Available for free with all versions; pay only for the services and not the platform. 
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Product Ranking

#35

among all
Property Management Software

#38

among all
Property Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Hemlane
SoftPro
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Accounting & Financial Management Business Operations Dashboards And Reporting Leasing Maintenance Marketing Platform Capabilities 68 53 67 89 83 31 79 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 252 reviews
Great User Sentiment 18 reviews
97%
of users recommend this product

Hemlane has a 'excellent' User Satisfaction Rating of 97% when considering 252 user reviews from 4 recognized software review sites.

80%
of users recommend this product

SoftPro has a 'great' User Satisfaction Rating of 80% when considering 18 user reviews from 2 recognized software review sites.

5.0 (2)
n/a
5.0 (11)
4.0 (2)
4.83 (126)
n/a
4.8 (113)
4.0 (16)

Awards

Hemlane stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

No awards.

Synopsis of User Ratings and Reviews

Streamlined Rent Collection: Hemlane automates rent collection, late fees, and payment tracking, simplifying the process for both landlords and tenants.
Comprehensive Tenant Screening: The platform offers thorough tenant screening, including credit, criminal, and eviction history checks, to help landlords select reliable tenants.
Efficient Maintenance Management: Hemlane facilitates maintenance requests, allowing tenants to submit requests online and landlords to track progress and communicate with vendors.
Financial Tracking and Reporting: The platform provides tools for tracking income and expenses, generating reports, and exporting data for tax purposes.
Marketing and Leasing Tools: Hemlane assists with marketing rental properties, listing them on popular rental websites, and managing tenant inquiries and applications.
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Streamlined Workflow: SoftPro's intuitive interface and automated processes make it easy to manage tasks like scheduling appointments, collecting rent, and processing payments, saving time and reducing errors.
Comprehensive Reporting: SoftPro provides detailed financial reports and property performance metrics, giving property managers valuable insights into their operations and helping them make informed decisions.
Strong Communication Tools: SoftPro's communication features, such as email and text messaging, allow property managers to stay in touch with tenants and vendors, ensuring smooth communication and timely responses.
Mobile Accessibility: SoftPro's mobile app allows property managers to access key features and manage their properties from anywhere, anytime, providing flexibility and convenience.
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Limited Functionality for Property Managers: Hemlane's software may not be robust enough for professional property managers due to limitations in accounting features, reporting capabilities, and work order management tools.
Customer Service Issues: Some users have reported challenges in reaching Hemlane's customer support, experiencing long wait times and difficulties getting timely assistance.
Pricing Structure: The platform's pricing structure, which includes per-unit fees and potential add-on costs, can become expensive for landlords with larger portfolios, especially when compared to competitors with more straightforward pricing models.
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Limited Reporting Capabilities: Some users have reported that SoftPro's reporting features are limited, making it difficult to generate the specific reports they need for their business. For example, some users have found it challenging to create custom reports or to export data in a format that is compatible with other software programs.
Steep Learning Curve: SoftPro can be a complex system to learn, especially for new users. The interface can be confusing and the software may require extensive training to use effectively. This can be a significant barrier for smaller property management companies with limited resources.
Lack of Mobile Functionality: SoftPro's mobile app is not as robust as some other property management software options. This can be a major inconvenience for property managers who need to access information or manage tasks on the go.
Customer Support Issues: Some users have reported experiencing difficulties with SoftPro's customer support. They have found it challenging to get timely and helpful assistance when they need it. This can be a major frustration for users who are struggling with the software or who have urgent issues that need to be resolved.
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Over the past year, Hemlane has garnered a reputation for streamlining rental management, but it's not without its quirks. Users frequently praise its comprehensive suite of features, particularly tenant screening, online rent collection, and maintenance management tools, which significantly reduce the time and effort involved in property oversight. The platform's user-friendly interface and intuitive design make it accessible even for those with limited tech experience. However, some users have expressed concerns about occasional customer support delays and limited customization options for certain features. Hemlane distinguishes itself by offering a hybrid approach that combines technology with human support. Users can opt for a DIY approach or leverage Hemlane's network of local agents for tasks like property showings and tenant placement. This flexibility caters to a wide range of landlords, from hands-on individuals to those seeking a more hands-off experience. While Hemlane may not be the most budget-friendly option on the market, its comprehensive features and hybrid model make it a compelling choice for landlords with multiple properties or those seeking to streamline their rental management processes. Keep in mind that the online landscape is constantly evolving, so it's always a good idea to check the latest reviews and updates before making a decision.

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Is SoftPro the "software pro" for managing properties? SoftPro is a leading real estate closing and title insurance software solution used by a large number of customers, with a strong reputation for customer service, support, and product development. Users particularly appreciate its robust features for managing the entire closing process, from order entry to final title policy issuance. The software's ability to automate tasks, such as populating documents with data from a single entry, is a significant time-saver. Users also praise SoftPro's comprehensive training program, which helps them navigate the software's extensive capabilities. However, the sheer breadth of features can feel overwhelming initially, especially for users transitioning from less sophisticated systems. Despite this, SoftPro's exceptional customer support and training resources make it a worthwhile investment for businesses of all sizes in the real estate industry seeking to streamline their closing and title insurance processes.

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