Home > Property Management Software > Hemlane > Hemlane vs RMS Cloud

Hemlane vs RMS Cloud

Last Updated: November 18th, 2024

Our analysts compared Hemlane vs RMS Cloud based on data from our 400+ point analysis of Property Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Hemlane helps owners, agents, managers and tenants manage properties in the long run. Users can advertise properties, automate communication, access credit reports and store contracts. It provides applicant tracking, tenant screening, lease management, online rent and financials, and property maintenance. Customers can choose from three pricing options and take advantage of a one-month free trial.

RMS is a cloud-based property and reservation management system that provides flexible and scalable offerings to the hospitality industry. It is designed for users to manage real time online bookings from across the world and is accessible from any device. It is fully integrated with the global distribution, allowing multi-properties to distribute inventory in multiple sites.

It provides direct connections to OTAs, facilitating commission-free booking while maximizing revenue.

$30 Monthly

Free Trial is available →

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Tailored to your specific needs

$55 Monthly

Free Trial is unavailable →

Get a free price quote

Tailored to your specific needs

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Chromebook

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Cloud

On-Premise

Mobile

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On-Premise

Mobile

Product Assistance

Documentation

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Live Online

Videos

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Knowledge Base

24/7 Live Support

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Product Insights

Simplify Administration: Manage marketing, leasing, renting and maintenance workflows from a unified platform.
Streamline Maintenance: Specify service providers for each task and automatically issue work orders whenever tenants put in requests.
Reach More Prospects: Advertise properties on popular listing channels by designing a website and using a channel manager.
Local Support: Owners can connect with local and licensed property managers for assistance during turnovers, showings, move-ins, setting rent and inspections.
Find Reliable Tenants: Check every prospect’s credit and background score through TransUnion. Receive intelligent insights based on reports.
Improve Tenant Experience: Allow tenants to pay rent, view leases and issue maintenance work orders digitally. Set up automatic payments and track work progress.

Streamline Operations: Consolidate portfolio data into a centralized, cloud-based platform. Access information from anywhere, market inventory across channels and track operations from a unified dashboard.
Fill Vacancies Faster: Improve portfolio visibility by marketing units on multiple OTAs, ILS and GDS and manage every listing with a few clicks. Connects with more than 100 popular listing channels and offers a reservation engine to take direct bookings.
Contactless Guest Experience: Guests can manage every aspect of their reservation and sign declaration forms to meet government compliance through individual portals. Integrate with third-party software for smart locks, key exchange systems, visitor management modules and more.
Improve Business Decisions: Managers can make data-driven decisions using an interactive dashboard to track personalized metrics. Offers customizable dashboard templates for operations, finances and marketing.
Save Resources: Reduce time spent on routine tasks like calendar syncing, transaction recording, invoicing, price fluctuation and more using automation. Avoid costs for third-party bookings using a native booking engine.
Ensure Accountability: Offer team members individual portals and manage access levels based on user roles. Record every tracked change to promote accountability. Serves as a central repository of business interactions with guests and staff for quick year-end audits.
Custom Integrations: Use an open API to connect with business-specific software and create well-connected stacks. Offers an integration marketplace for adding external partnered software.

Marketing: Increase virtual visibility of portfolios and maximize lead conversion using these tools.
- Listing Syndication: Advertise properties on more than 30 rental websites and track which sources provide the most qualified leads.
- Listing Management: Make changes to property details, pricing and availability from the dashboard, which will reflect on every website. Prepare for turnover based on upcoming vacancy notifications.
- Professional Website: Design and devise professional listing websites to attract renters and promote business brands.
Applicant Management: Streamline the application process with the following:
- Rental Showings: Screen and hire local licensed agents for property showings. Pre-screen prospects, send reminders and follow up on them.
- Tenant Leads: Track the contact information and qualifications of every prospect. Follow up with leads using custom emails or phone calls to push conversion.
- Application Form: Provide prospects with free application forms and receive self-declared information about conviction and eviction history, pets, parking requirements, contact details and employment history.
Tenant Screening: Find the most suitable tenants through a comprehensive screening of credit report and score and background check for criminal or eviction history. Share information with tenants to maintain transparency. Choose the best tenant according to intelligent recommendations.
Leases: Receive reminders about lease renewals and notify managers and owners about tenants’ subsequent actions. Store unlimited documents, leases and inspection photos, along with communications with tenants and prospects, in a cloud-based location for easy review during leasing.
Payments: Add and verify unlimited bank accounts and accept rental payments via ACH transfers, credit and debit cards. Send automatic requests for late fees as per lease agreements. Track income and expenses through manual entries, documents and receipts.
Maintenance Repairs: Streamline communications with a 24/7 US-based team receiving maintenance requests, coupled with photos and video documentation. Manage contact information of local professionals, assign work orders when needed and update tenants on work status from the dashboard.

Dashboards: Manage in-house and backend operations with flexible dashboards and customizable widgets. Create and extract customized reports using a responsive report writer while boosting business intelligence with a 3D report engine.
Guest Rewards: Offer guests customized loyalty programs like redeeming points for future visits. Guests can accumulate points for every visit and redeem them as discounts.
- SMS Marketing: Send targeted messages, special offers, booking confirmations, upcoming events and more.
- Electronic Direct Mail (EDM): Target specific audiences with relevant information by analyzing guest databases.
Guest Experience: Access multiple benefits with unique module types and keep the customers engaged.
- Triggered Correspondence Tool: Communicate with customers by sending automated messages during and after stays to boost engagement, enhance marketing and operations.
- Targeted EDM: Create user-friendly email templates or professional campaigns using drag-and-drop elements like images, buttons, texts and links.
- Guest Portal: Book, track, manage bookings, check-in, check-out and make secure payments.
Rate Manager: Avail flexible rate packages, discounts and seasonal tariffs for customers to book online. Use tools and marketing modules to promote rates, engaging a wider audience.
Dynamic Pricing Engine: Fix and adjust rates based on the current market’s supply and demand. Automatically update rates according to the number of occupancies and distribute across websites, front-office, the GDS and third-party travel agents in real time.
Book Now: Make reservations with a customized booking process. Upload, maintain rates and availability of rooms. Block selected rooms after booking confirmation.
Point of Sale System (POS): Gain complete control over inventory, real-time reports, reporting, costing and reservations from a central system in the cloud.
Owner Portal: Access complete information on the unit’s availability, track ongoing and upcoming bookings, print end of the month billing statements and make reservations from a centralized system.
Staff Portal: Check staff productivity in real time. Set a timer for each task and track how long it takes to complete. Mark the status complete and send updates to the system.
Trust Accounting: Manage and maintain funds like transactions and expenses between property managers and owners. Access complete owner details and transaction reports using the booking chart.

Product Ranking

#35

among all
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#69

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Analyst Rating Summary

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Hemlane

RMS Cloud

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73%

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88%

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User Sentiment Summary

97%

of users recommend this product

Hemlane has a 'excellent' User Satisfaction Rating of 97% when considering 252 user reviews from 4 recognized software review sites.

88%

of users recommend this product

RMS Cloud has a 'great' User Satisfaction Rating of 88% when considering 351 user reviews from 2 recognized software review sites.

5.0 (2)

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5.0 (11)

4.5 (2)

4.83 (126)

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4.8 (113)

4.4 (349)

Awards

Synopsis of User Ratings and Reviews

Streamlined Rent Collection: Hemlane automates rent collection, late fees, and payment tracking, simplifying the process for both landlords and tenants.

Comprehensive Tenant Screening: The platform offers thorough tenant screening, including credit, criminal, and eviction history checks, to help landlords select reliable tenants.

Efficient Maintenance Management: Hemlane facilitates maintenance requests, allowing tenants to submit requests online and landlords to track progress and communicate with vendors.

Financial Tracking and Reporting: The platform provides tools for tracking income and expenses, generating reports, and exporting data for tax purposes.

Marketing and Leasing Tools: Hemlane assists with marketing rental properties, listing them on popular rental websites, and managing tenant inquiries and applications.

User Friendly: RMS Cloud offers an easy-to-use interface, according to 74% of reviews on ease of use.

All-in-One Property Management: It consolidates every major workflow of a property management business in a unified platform, according to 81% of reviews on this aspect.

Financial Reporting: Every user that mentioned reporting said the system provides a comparatively more robust module than its competitors.

Support: 77% of users reviewing the support suite said the vendor offers quick and helpful responses to queries.

Limited Functionality for Property Managers: Hemlane's software may not be robust enough for professional property managers due to limitations in accounting features, reporting capabilities, and work order management tools.

Customer Service Issues: Some users have reported challenges in reaching Hemlane's customer support, experiencing long wait times and difficulties getting timely assistance.

Pricing Structure: The platform's pricing structure, which includes per-unit fees and potential add-on costs, can become expensive for landlords with larger portfolios, especially when compared to competitors with more straightforward pricing models.

Knowledge: There’s a lack of training material and support guides for self-guided issue resolutions, according to 62% of reviews on the knowledge base.

Customizations: 70% of reviews on this aspect mentioned that it’s tough to customize the platform without in-depth technical expertise.

Over the past year, Hemlane has garnered a reputation for streamlining rental management, but it's not without its quirks. Users frequently praise its comprehensive suite of features, particularly tenant screening, online rent collection, and maintenance management tools, which significantly reduce the time and effort involved in property oversight. The platform's user-friendly interface and intuitive design make it accessible even for those with limited tech experience. However, some users have expressed concerns about occasional customer support delays and limited customization options for certain features. Hemlane distinguishes itself by offering a hybrid approach that combines technology with human support. Users can opt for a DIY approach or leverage Hemlane's network of local agents for tasks like property showings and tenant placement. This flexibility caters to a wide range of landlords, from hands-on individuals to those seeking a more hands-off experience. While Hemlane may not be the most budget-friendly option on the market, its comprehensive features and hybrid model make it a compelling choice for landlords with multiple properties or those seeking to streamline their rental management processes. Keep in mind that the online landscape is constantly evolving, so it's always a good idea to check the latest reviews and updates before making a decision.

RMS Cloud is an end-to-end platform that specializes in property management in the hospitality industry. According to reviews, it has an easy-to-use UI and helps streamline marketing, booking, payment, communication and accounting workflows from a unified platform. The vendor is also known for providing quick and helpful support. However, the solution only offers phone support. It has a limited knowledge base of training materials, and platform configurations require technical expertise. In conclusion, RMS Cloud can be less efficient for not-so-tech-savvy single landlords but is ideal for growing hotel and property management businesses and enterprises.

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FAQ

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