Avail vs Agilysys

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Our analysts compared Avail vs Agilysys based on data from our 400+ point analysis of Property Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Agilysys Software Tool

Product Basics

Designed for landlords and tenants, Avail is an administration tool to manage online payments, create digital leases and track maintenance requests. Landlords can advertise vacant properties, find tenants, view and scan documents such as applications, criminal and eviction reports, and analyze and calculate property rent. Tenants can view renter profiles, make payments and report rent with CreditBoost. Landlords can use both free and paid versions.
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Agilysys is a renowned software provider offering comprehensive solutions in the hospitality and gaming industries. The company's software streamlines and enhances operations for businesses such as hotels, resorts, restaurants, and casinos. It aids in managing reservations, guest experiences, inventory, and more. Users include a broad spectrum of enterprises, from small eateries to large hotel chains. Agilysys stands out for its versatile suite of features, including property management, point-of-sale systems, inventory and procurement management, and analytics. The software optimizes customer interactions, enhances service quality, and improves efficiency in the hospitality sector. Users often compare Agilysys favorably to similar products, citing its industry-specific focus, reliability, and the array of tools tailored to meet the unique demands of the hospitality and gaming sectors.

Pros
  • Industry-Specific Focus
  • Enhanced Guest Experience
  • Efficient Operations
  • Comprehensive Solutions
Cons
  • Costly for Small Businesses
  • Complex Implementation
  • Learning Curve
  • Occasional Technical Issues
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$300/Unit, Monthly
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$3,000 Quote-based
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Tailored to your specific needs
Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Centralize Management: Localize marketing, maintenance and management workflows in a single platform. Monitor property advertisements, tenants and maintenance activities from the dashboard. 
  • Save Time & Resources: Automate administrative tasks like rent collection, transaction recording, sending reminders, receipt generation and document storage. 
  • Streamline Marketing: List properties with multimedia content on multiple channels and manage every listing from the dashboard. Track leads and schedule showings with a few clicks. 
  • Secure Screenings: Customize application forms to get business-specific information from prospects like parking needs, smoking habits, income, employment history and more. Check credit, background, eviction and criminal history for each application through TransUnion to select suitable tenants. 
  • Quick Leasings: Leverage a library of state-specific lease templates, edit unique clauses, rules and attachments and generate customized leases. Expedite the leasing process by allowing prospects to remotely e-sign documents. Store files, track leases and get renewal updates. 
  • Improve Tenant Experience: Tenants can use a customizable profile to pay rent, submit maintenance tickets, store documents, interact with landlords and apply for other properties listed on partnered sites. Reward every on-time rent payment by reporting transactions to TransUnion for credit boosts. 
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  • Enhance Guest Experience: Promote social distancing with self-guided booking processes, venue reservation kiosks, online payment gateways, chat portals and more. Track guest journeys from booking to check-out and deliver personalized experiences based on history, channel, location and more. 
  • Add New Sources of Revenue: Cross-sell and upsell souvenirs, gifts, food and other items during booking or check-out. Provides POS connections for self-serve ordering experiences. 
  • Identify Opportunities: Design business-specific reports and track key metrics like engagement, occupancy, profitability and more. Create unique dashboards and identify trends using filters and data segmentation. 
  • Improve Inventory Management: Optimize food service, retail inventory and procurement operations from a unified platform. Manage the entire process from requisition to invoicing with a few clicks. 
  • Streamline Property Administration: Use a multichannel interactive calendar to sync property information across every channel, assign maintenance tasks and align housekeeping teams on a single source of information. 
  • Optimize Staff Performance: Onboard unlimited team members, assign roles, define access levels and track task progress from a dashboard. 
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  • Automatic Listing: Create customized listings and automatically post them on various property listing websites. Leverages partnerships with industry-leading property websites, including Trulia, Zillow, Doorsteps.com, HotPads and more. 
  • Rent Analysis: Determine optimum rent for specific properties via rental analysis through collaboration with RentRange. Compare rent and other data with competing listings relevant to user portfolios. 
  • Customizable Digital Lease: Draft property leases with specific clauses, rules and attachments using state-specific lease templates tailored to comply with various laws and regulations. Invite tenants to e-sign documents and communicate with them from the online portal. 
  • Marketing Website: Create a personalized marketing website through which prospective tenants can view rental properties and apply for listings. 
  • Online Rent Payments: Save time and hassle with its automatic online rent collection system that handles payments, rent reminders, receipts and reporting. Renters can pay rent online at their convenience from any device and via checking and savings accounts, credit cards and debit cards, as well as set up monthly recurring payments via Autopay. Direct deposits rent payments into landlords’ bank accounts in approximately two business days; cut payment processing time and receive next-day payments with FastPay, available for landlords on a premium plan. 
  • Rental Application: Choose information to receive on rental applications based on customizable templates. The standard application contains screening questions on smoking, bankruptcies, felonies, evictions and more. Custom questions are available through the Unlimited Plus Plan. Applications are free for both tenants and landlords. 
  • Tenant Screening: Screen tenants through a partnership with TransUnion. Choose which tests to require, with options including background checks, credit score checks and a National Eviction Records search. Applicants can pay for their background checks directly. Reports don’t hurt their credit scores and can be reused on unlimited applications within 90 days. 
  • Maintenance Tickets: Plan and schedule maintenance activities while maintaining an open line of communication between all parties. Keep track of expenses, materials used and work status. Tenants can submit and track requests online, with the ability to upload pictures and videos as necessary.  
  • Integrations: Integration with CreditBoost helps boost tenants’ credit scores through timely payments, while the Lemonade integration provides renter’s insurance quotes and options. 
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  • Cloud Deployment: Customers can access data from anywhere, anytime. Facilitates paperless records by digitizing all documentation. 
  • Guest Engagement: Ensure a seamless client experience by enabling easy check-ins and check-outs. A robust mobile kiosk allows customers to book and view properties in advance. Maximize revenue through automated upselling of services and products. 
  • Predictive Analytics: Analyze industry standards and identify trends through an immersive dashboard. Improve property performance by creating apt marketing strategies.  
  • Secure Payments: Enabled with EMV and P2PE payments to safeguard sensitive information. Complies with PCI security standards council, empowering safe transactions.  
  • F&B Management: Streamline food orders and menus and decrease delivery times. Manage inventory efficiently to reduce overhead costs on procurement.  
  • Point-of-Sale Solution: Manage casinos, restaurants and resorts with self-service kiosks enabled in tablets, mobiles or fixed devices. Optimize labor costs while ensuring a high rate of guest satisfaction. 
  • Seat Reservation: Manage seating arrangements at cabanas, restaurants, stadiums and gaming tables to maintain safety protocols and avoid overcrowding. Leverage various seat and service types to maximize profit.  
  • Scheduling Platform: Estimate the accurate number of personnel required, improve staff communication and integrate guest data to create personalized experiences.  
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Product Ranking

#2

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#44

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User Sentiment Summary

Excellent User Sentiment 376 reviews
Great User Sentiment 9 reviews
91%
of users recommend this product

Avail has a 'excellent' User Satisfaction Rating of 91% when considering 376 user reviews from 2 recognized software review sites.

86%
of users recommend this product

Agilysys has a 'great' User Satisfaction Rating of 86% when considering 9 user reviews from 1 recognized software review sites.

4.62 (232)
n/a
4.5 (144)
4.3 (9)

Awards

Avail stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Lease Templates Library: It’s easy to generate custom leases using the state-specific lease templates, according to 84% of users talking about digital leases.
Customer Support: Over 92% of users who reviewed support said they were satisfied with the vendor’s response time and quality.
Deployment: About 78% of users mentioning onboarding and implementation said it’s easy to deploy and integrate the solution with current workflows.
Marketing: It helps manage listings on multiple channels from a single dashboard, according to 100% of reviews on the marketing suite.
Tenant Experience: It enhances overall tenant experience through customizable individual profiles, according to 88% of reviews mentioning this element.
Prospect Screening: Around 89% of users reviewing the screening process said they were satisfied with the in-depth capabilities offered.
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Streamlined Operations: Users appreciate Agilysys for its ability to streamline various operational aspects in the hospitality and gaming industry, resulting in greater efficiency.
Enhanced Guest Experience: Agilysys is often lauded for its role in improving the guest experience by facilitating smoother check-ins, reservations, and personalized services.
Comprehensive Solutions: Users value the comprehensive nature of Agilysys, providing a range of tools that cater to the diverse needs of hotels, resorts, and restaurants.
Industry-Specific Focus: Agilysys stands out for its industry-specific approach, designed to meet the unique requirements of the hospitality and gaming sectors.
Analytics and Reporting: Users benefit from the in-depth analytics and reporting capabilities within Agilysys, aiding data-driven decision-making and performance evaluation.
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Accounting: Lacks accounting features and integrations, according to 92% of users talking about this feature.
User Interface: The user interface isn’t intuitive and involves a steep learning curve, according to 75% of reviews mentioning the UI.
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Costly for Small Businesses: Some users have found Agilysys to be relatively expensive, which can be a drawback for smaller hospitality and gaming businesses with limited budgets.
Complex Implementation: The initial setup and implementation of Agilysys software may be complex, requiring technical expertise and potentially causing delays.
Learning Curve: Users have noted that there is a learning curve associated with Agilysys, which can lead to delays in realizing its full potential and impacting staff efficiency during the transition period.
Occasional Technical Issues: A few users have reported experiencing occasional technical glitches or issues with Agilysys, which can disrupt their operations and cause frustration.
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Avail helps property managers and landlords market, maintain and manage their properties. Reviews state it’s an all-in-one solution ideal for smaller portfolios. Users have identified the lease template library, omnichannel marketing suite and responsive customer support as the standout features. However, users have noted that it lacks any accounting capabilities and requires third-party apps for these tasks. Plus, the user interface is challenging to understand for beginners. The free starter plan is a good way to get a feel for the platform before deciding whether to choose the paid version.

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User reviews of Agilysys reveal a range of insights into the software's performance. Notably, users often commend its ability to streamline operations effectively, improving efficiency and the overall guest experience in the hospitality and gaming industries. The comprehensive suite of solutions is also highly regarded, offering tools that cater to diverse needs. Agilysys's industry-specific focus is seen as a valuable advantage, ensuring that it meets the unique requirements of these sectors. Users appreciate the depth of analytics and reporting capabilities, aiding in data-driven decision-making. However, there are common limitations users mention. Agilysys can be relatively expensive, posing challenges for smaller businesses with limited budgets. The initial setup complexity and associated learning curve are common complaints, impacting the efficiency of staff during the transition. Some users report occasional technical glitches and issues that disrupt operations. When compared to similar products, Agilysys is generally praised for its industry-specific focus, reliability, and tailored tools. Users believe that these aspects set it apart, though some acknowledge that it may have limitations in customization and pricing when contrasted with other solutions. It's clear that while Agilysys offers a robust set of features for the hospitality and gaming industries, potential users should consider their specific needs and budget constraints before committing.

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