Agilysys vs RMS Cloud

Last Updated:

Our analysts compared Agilysys vs RMS Cloud based on data from our 400+ point analysis of Property Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Agilysys Software Tool
RMS Cloud Software Tool

Product Basics

Agilysys is a renowned software provider offering comprehensive solutions in the hospitality and gaming industries. The company's software streamlines and enhances operations for businesses such as hotels, resorts, restaurants, and casinos. It aids in managing reservations, guest experiences, inventory, and more. Users include a broad spectrum of enterprises, from small eateries to large hotel chains. Agilysys stands out for its versatile suite of features, including property management, point-of-sale systems, inventory and procurement management, and analytics. The software optimizes customer interactions, enhances service quality, and improves efficiency in the hospitality sector. Users often compare Agilysys favorably to similar products, citing its industry-specific focus, reliability, and the array of tools tailored to meet the unique demands of the hospitality and gaming sectors.

Pros
  • Industry-Specific Focus
  • Enhanced Guest Experience
  • Efficient Operations
  • Comprehensive Solutions
Cons
  • Costly for Small Businesses
  • Complex Implementation
  • Learning Curve
  • Occasional Technical Issues
read more...
RMS is a cloud-based property and reservation management system that provides flexible and scalable offerings to the hospitality industry. It is designed for users to manage real time online bookings from across the world and is accessible from any device. It is fully integrated with the global distribution, allowing multi-properties to distribute inventory in multiple sites.

It provides direct connections to OTAs, facilitating commission-free booking while maximizing revenue.
read more...
$3,000 Quote-based
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
$55 Monthly
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhance Guest Experience: Promote social distancing with self-guided booking processes, venue reservation kiosks, online payment gateways, chat portals and more. Track guest journeys from booking to check-out and deliver personalized experiences based on history, channel, location and more. 
  • Add New Sources of Revenue: Cross-sell and upsell souvenirs, gifts, food and other items during booking or check-out. Provides POS connections for self-serve ordering experiences. 
  • Identify Opportunities: Design business-specific reports and track key metrics like engagement, occupancy, profitability and more. Create unique dashboards and identify trends using filters and data segmentation. 
  • Improve Inventory Management: Optimize food service, retail inventory and procurement operations from a unified platform. Manage the entire process from requisition to invoicing with a few clicks. 
  • Streamline Property Administration: Use a multichannel interactive calendar to sync property information across every channel, assign maintenance tasks and align housekeeping teams on a single source of information. 
  • Optimize Staff Performance: Onboard unlimited team members, assign roles, define access levels and track task progress from a dashboard. 
read more...
  • Streamline Operations: Consolidate portfolio data into a centralized, cloud-based platform. Access information from anywhere, market inventory across channels and track operations from a unified dashboard. 
  • Fill Vacancies Faster: Improve portfolio visibility by marketing units on multiple OTAs, ILS and GDS and manage every listing with a few clicks. Connects with more than 100 popular listing channels and offers a reservation engine to take direct bookings. 
  • Contactless Guest Experience: Guests can manage every aspect of their reservation and sign declaration forms to meet government compliance through individual portals. Integrate with third-party software for smart locks, key exchange systems, visitor management modules and more. 
  • Improve Business Decisions: Managers can make data-driven decisions using an interactive dashboard to track personalized metrics. Offers customizable dashboard templates for operations, finances and marketing. 
  • Save Resources: Reduce time spent on routine tasks like calendar syncing, transaction recording, invoicing, price fluctuation and more using automation. Avoid costs for third-party bookings using a native booking engine. 
  • Ensure Accountability: Offer team members individual portals and manage access levels based on user roles. Record every tracked change to promote accountability. Serves as a central repository of business interactions with guests and staff for quick year-end audits. 
  • Custom Integrations: Use an open API to connect with business-specific software and create well-connected stacks. Offers an integration marketplace for adding external partnered software. 
read more...
  • Cloud Deployment: Customers can access data from anywhere, anytime. Facilitates paperless records by digitizing all documentation. 
  • Guest Engagement: Ensure a seamless client experience by enabling easy check-ins and check-outs. A robust mobile kiosk allows customers to book and view properties in advance. Maximize revenue through automated upselling of services and products. 
  • Predictive Analytics: Analyze industry standards and identify trends through an immersive dashboard. Improve property performance by creating apt marketing strategies.  
  • Secure Payments: Enabled with EMV and P2PE payments to safeguard sensitive information. Complies with PCI security standards council, empowering safe transactions.  
  • F&B Management: Streamline food orders and menus and decrease delivery times. Manage inventory efficiently to reduce overhead costs on procurement.  
  • Point-of-Sale Solution: Manage casinos, restaurants and resorts with self-service kiosks enabled in tablets, mobiles or fixed devices. Optimize labor costs while ensuring a high rate of guest satisfaction. 
  • Seat Reservation: Manage seating arrangements at cabanas, restaurants, stadiums and gaming tables to maintain safety protocols and avoid overcrowding. Leverage various seat and service types to maximize profit.  
  • Scheduling Platform: Estimate the accurate number of personnel required, improve staff communication and integrate guest data to create personalized experiences.  
read more...
  • Dashboards: Manage in-house and backend operations with flexible dashboards and customizable widgets. Create and extract customized reports using a responsive report writer while boosting business intelligence with a 3D report engine. 
  • Guest Rewards: Offer guests customized loyalty programs like redeeming points for future visits. Guests can accumulate points for every visit and redeem them as discounts. 
    • SMS Marketing: Send targeted messages, special offers, booking confirmations, upcoming events and more. 
    • Electronic Direct Mail (EDM): Target specific audiences with relevant information by analyzing guest databases. 
  • Guest Experience: Access multiple benefits with unique module types and keep the customers engaged. 
    • Triggered Correspondence Tool: Communicate with customers by sending automated messages during and after stays to boost engagement, enhance marketing and operations. 
    • Targeted EDM: Create user-friendly email templates or professional campaigns using drag-and-drop elements like images, buttons, texts and links. 
    • Guest Portal: Book, track, manage bookings, check-in, check-out and make secure payments. 
  • Rate Manager: Avail flexible rate packages, discounts and seasonal tariffs for customers to book online. Use tools and marketing modules to promote rates, engaging a wider audience. 
  • Dynamic Pricing Engine: Fix and adjust rates based on the current market’s supply and demand. Automatically update rates according to the number of occupancies and distribute across websites, front-office, the GDS and third-party travel agents in real time. 
  • Book Now: Make reservations with a customized booking process. Upload, maintain rates and availability of rooms. Block selected rooms after booking confirmation. 
  • Point of Sale System (POS): Gain complete control over inventory, real-time reports, reporting, costing and reservations from a central system in the cloud. 
  • Owner Portal: Access complete information on the unit’s availability, track ongoing and upcoming bookings, print end of the month billing statements and make reservations from a centralized system. 
  • Staff Portal: Check staff productivity in real time. Set a timer for each task and track how long it takes to complete. Mark the status complete and send updates to the system. 
  • Trust Accounting: Manage and maintain funds like transactions and expenses between property managers and owners. Access complete owner details and transaction reports using the booking chart. 
read more...

Product Ranking

#44

among all
Property Management Software

#69

among all
Property Management Software

Find out who the leaders are

User Sentiment Summary

Great User Sentiment 9 reviews
Great User Sentiment 351 reviews
86%
of users recommend this product

Agilysys has a 'great' User Satisfaction Rating of 86% when considering 9 user reviews from 1 recognized software review sites.

88%
of users recommend this product

RMS Cloud has a 'great' User Satisfaction Rating of 88% when considering 351 user reviews from 2 recognized software review sites.

n/a
4.5 (2)
4.3 (9)
4.4 (349)

Synopsis of User Ratings and Reviews

Streamlined Operations: Users appreciate Agilysys for its ability to streamline various operational aspects in the hospitality and gaming industry, resulting in greater efficiency.
Enhanced Guest Experience: Agilysys is often lauded for its role in improving the guest experience by facilitating smoother check-ins, reservations, and personalized services.
Comprehensive Solutions: Users value the comprehensive nature of Agilysys, providing a range of tools that cater to the diverse needs of hotels, resorts, and restaurants.
Industry-Specific Focus: Agilysys stands out for its industry-specific approach, designed to meet the unique requirements of the hospitality and gaming sectors.
Analytics and Reporting: Users benefit from the in-depth analytics and reporting capabilities within Agilysys, aiding data-driven decision-making and performance evaluation.
Show more
User Friendly: RMS Cloud offers an easy-to-use interface, according to 74% of reviews on ease of use.
All-in-One Property Management: It consolidates every major workflow of a property management business in a unified platform, according to 81% of reviews on this aspect.
Financial Reporting: Every user that mentioned reporting said the system provides a comparatively more robust module than its competitors.
Support: 77% of users reviewing the support suite said the vendor offers quick and helpful responses to queries.
Show more
Costly for Small Businesses: Some users have found Agilysys to be relatively expensive, which can be a drawback for smaller hospitality and gaming businesses with limited budgets.
Complex Implementation: The initial setup and implementation of Agilysys software may be complex, requiring technical expertise and potentially causing delays.
Learning Curve: Users have noted that there is a learning curve associated with Agilysys, which can lead to delays in realizing its full potential and impacting staff efficiency during the transition period.
Occasional Technical Issues: A few users have reported experiencing occasional technical glitches or issues with Agilysys, which can disrupt their operations and cause frustration.
Show more
Knowledge: There’s a lack of training material and support guides for self-guided issue resolutions, according to 62% of reviews on the knowledge base.
Customizations: 70% of reviews on this aspect mentioned that it’s tough to customize the platform without in-depth technical expertise.
Show more

User reviews of Agilysys reveal a range of insights into the software's performance. Notably, users often commend its ability to streamline operations effectively, improving efficiency and the overall guest experience in the hospitality and gaming industries. The comprehensive suite of solutions is also highly regarded, offering tools that cater to diverse needs. Agilysys's industry-specific focus is seen as a valuable advantage, ensuring that it meets the unique requirements of these sectors. Users appreciate the depth of analytics and reporting capabilities, aiding in data-driven decision-making. However, there are common limitations users mention. Agilysys can be relatively expensive, posing challenges for smaller businesses with limited budgets. The initial setup complexity and associated learning curve are common complaints, impacting the efficiency of staff during the transition. Some users report occasional technical glitches and issues that disrupt operations. When compared to similar products, Agilysys is generally praised for its industry-specific focus, reliability, and tailored tools. Users believe that these aspects set it apart, though some acknowledge that it may have limitations in customization and pricing when contrasted with other solutions. It's clear that while Agilysys offers a robust set of features for the hospitality and gaming industries, potential users should consider their specific needs and budget constraints before committing.

Show more

RMS Cloud is an end-to-end platform that specializes in property management in the hospitality industry. According to reviews, it has an easy-to-use UI and helps streamline marketing, booking, payment, communication and accounting workflows from a unified platform. The vendor is also known for providing quick and helpful support. However, the solution only offers phone support. It has a limited knowledge base of training materials, and platform configurations require technical expertise. In conclusion, RMS Cloud can be less efficient for not-so-tech-savvy single landlords but is ideal for growing hotel and property management businesses and enterprises.

Show more

Screenshots

Top Alternatives in Property Management Software


AppFolio

Buildium

DoorLoop

Hemlane

Innago

MRI Software

Propertyware

Re-Leased

RealPage

Rent Manager

Rentec Direct

ResMan

SimplifyEm

Tenant Cloud

Yardi Voyager

Related Categories

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings