ServiceNow SPM vs Microsoft Project Server

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Our analysts compared ServiceNow SPM vs Microsoft Project Server based on data from our 400+ point analysis of PPM Software, user reviews and our own crowdsourced data from our free software selection platform.

Microsoft Project Server Software Tool

Product Basics

ServiceNow SPM (formerly ITBM) is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with their strategic objectives. It provides a centralized platform for managing the entire portfolio lifecycle, from ideation to execution and realization of benefits. ServiceNow SPM is most suited for large organizations with complex portfolios and multiple stakeholders. It offers a number of benefits, including improved decision-making, increased agility, and reduced risk. Some of the popular features of ServiceNow SPM include portfolio prioritization, resource management, and risk assessment. However, some users have reported that the product can be complex and difficult to use. Overall, ServiceNow SPM is a powerful SPM solution that can help organizations achieve their strategic goals. Pricing for ServiceNow SPM is based on the number of users and the number of portfolios.

Pros Cons
  • Improved decision-making
  • Increased agility
  • Reduced risk
  • Centralized platform
  • Comprehensive features
  • Complex to use
  • Steep learning curve
  • Pricey
  • Limited reporting
  • Not ideal for small teams
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Microsoft Project Server is a robust project and portfolio management (PPM) tool designed to streamline task management, resource allocation, and project tracking. It is particularly well-suited for large enterprises and organizations with complex project portfolios due to its comprehensive features and scalability. The software facilitates collaboration, enabling teams to work together efficiently and make informed decisions based on real-time data. Key benefits include enhanced project visibility, improved resource management, and the ability to align projects with business objectives. Popular features encompass advanced scheduling, risk management, and detailed reporting capabilities. Users appreciate its integration with other Microsoft products, which enhances productivity and ease of use. Compared to similar products, Microsoft Project Server is praised for its depth of functionality and seamless integration within the Microsoft ecosystem. Pricing details can vary based on deployment options and organizational needs, so it is advisable to contact SelectHub for a tailored quote.
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Product Insights

  • Improved Decision-Making: ServiceNow SPM provides a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
  • Increased Agility: By streamlining portfolio management processes and automating tasks, ServiceNow SPM helps organizations respond quickly to changing market conditions and seize new opportunities.
  • Reduced Risk: ServiceNow SPM's risk management capabilities help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
  • Enhanced Alignment with Strategic Objectives: ServiceNow SPM ensures that IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
  • Improved Collaboration and Communication: ServiceNow SPM provides a single source of truth for portfolio data, fostering collaboration and communication among stakeholders across the organization.
  • Greater Portfolio Visibility and Transparency: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
  • Streamlined Portfolio Management Processes: ServiceNow SPM automates many portfolio management tasks, reducing manual effort and improving efficiency.
  • Enhanced Resource Utilization: ServiceNow SPM helps organizations optimize resource allocation, ensuring that resources are used effectively and efficiently.
  • Improved Project Success Rates: By providing data-driven insights and support for project planning, execution, and monitoring, ServiceNow SPM helps organizations increase the success rate of their projects.
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  • Manage Resources: View the projects teams are working on by simplifying resource allocation and management via the SharePoint Server.  
  • Collaborate Easily: Encourage collaboration, information sharing and facilitate discussions with SharePoint.  
  • Instant Communication: Improve teamwork by sharing information across teams.  
  • Increase Control: Keep stakeholders and team members informed to encourage decisions backed by data.  
  • Innovate Quickly: Helps users innovate with its flexible project management capabilities.  
  • Create Workflows: Create workflows without coding in SharePoint Designer and Visio. Standardize project rejection and projection and improve control and governance.  
  • Extensibility: Write custom apps or install them from the store to meet and manage organizational requirements.  
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  • Portfolio Prioritization: ServiceNow SPM provides a centralized platform for prioritizing projects and initiatives based on their alignment with strategic objectives, resource availability, and risk assessment.
  • Resource Management: ServiceNow SPM enables organizations to effectively manage their resources across the portfolio, ensuring that the right people and skills are assigned to the right projects.
  • Risk Management: ServiceNow SPM helps organizations identify, assess, and mitigate potential risks associated with their projects and initiatives.
  • Performance Tracking: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
  • Reporting and Analytics: ServiceNow SPM offers comprehensive reporting and analytics capabilities, enabling organizations to gain insights into portfolio trends, identify areas for improvement, and make data-driven decisions.
  • Collaboration and Communication Tools: ServiceNow SPM facilitates collaboration and communication among stakeholders across the organization, ensuring that everyone is aligned on portfolio goals and progress.
  • Integrations with Other ServiceNow Products: ServiceNow SPM integrates seamlessly with other ServiceNow products, such as IT Service Management (ITSM) and Project Management (PM), providing a holistic view of the organization's projects and initiatives.
  • Mobile App: ServiceNow SPM offers a mobile app, enabling users to access and manage portfolio information on the go.
  • Customizable Dashboards: ServiceNow SPM allows users to create customized dashboards to track the metrics that are most important to them.
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  • Risk and Issue Management: Identify, reduce and prevent project or business-related issues and risks.  
  • Reporting: Make better decisions with the collection and categorization of project data.  
  • Business Intelligence: Provide decision support and visibility to manage portfolios, programs and projects proactively.  
  • Financial Management: Track performance to make the best of forecasted benefits and deliver projects on budget.
  • Portfolio Analytics: Select, identify and deliver portfolios and align with organizational strategy to increase ROI.  
  • Work Management: Encourages team collaboration to manage projects with the Project Server’s visibility and flexibility. 
  • Demand Management: Apply control and governance to streamline projects. Gives complete visibility into operational activities and projects.
  • Resource Management: Manage deficits and surplus for a planning period to optimize results.
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Product Ranking

#49

among all
PPM Software

#28

among all
PPM Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Agile Portfolio Planning Dashboards And Reporting Demand And Idea Management Financial Management Platform Features Portfolio Management Project Management Resource Management Team Collaboration 100 100 100 100 95 92 91 91 86 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 267 reviews
Great User Sentiment 151 reviews
87%
of users recommend this product

ServiceNow SPM has a 'great' User Satisfaction Rating of 87% when considering 267 user reviews from 3 recognized software review sites.

80%
of users recommend this product

Microsoft Project Server has a 'great' User Satisfaction Rating of 80% when considering 151 user reviews from 2 recognized software review sites.

3.8 (13)
4.1 (106)
4.3 (110)
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3.8 (45)

Awards

SelectHub research analysts have evaluated ServiceNow SPM and concluded it earns best-in-class honors for Agile Portfolio Planning, Demand and Idea Management and Platform Security.

Agile Portfolio Planning Award
Demand and Idea Management Award
Platform Security Award

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Synopsis of User Ratings and Reviews

Improved decision-making: Users appreciate ServiceNow SPM's ability to provide a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
Increased agility: Users find that ServiceNow SPM's streamlined portfolio management processes and automation of tasks help organizations respond quickly to changing market conditions and seize new opportunities.
Reduced risk: Users value ServiceNow SPM's risk management capabilities that help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
Enhanced alignment with strategic objectives: Users appreciate that ServiceNow SPM ensures IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
Improved collaboration and communication: Users find that ServiceNow SPM's provision of a single source of truth for portfolio data fosters collaboration and communication among stakeholders across the organization.
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Robust Feature Set: Microsoft Project Server offers a comprehensive suite of tools, encompassing project planning, resource allocation, and in-depth portfolio analysis.
Seamless Microsoft Integration: The platform's integration with other Microsoft products like Office 365 and SharePoint bolsters collaboration and streamlines workflows for users already familiar with the Microsoft ecosystem.
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Complexity: Users find ServiceNow SPM to be a complex enterprise solution, requiring a significant level of training and expertise to implement and use effectively.
Cost: Users find ServiceNow SPM to be a relatively expensive solution, with pricing based on the number of users and portfolios. This can make it prohibitive for smaller organizations or organizations with limited budgets.
Steep learning curve: Users find that ServiceNow SPM has a steep learning curve, which can make it difficult for new users to get up to speed quickly.
Limited reporting: Some users find that ServiceNow SPM's reporting capabilities are limited and could be more comprehensive.
Not ideal for small teams: Users believe that ServiceNow SPM is designed for large organizations with complex portfolios. It may not be the best fit for smaller teams or organizations with simpler portfolio management needs.
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Steep Learning Curve: Microsoft Project Server can be difficult to learn, especially for new users, and may require extensive training to use effectively.
High Cost: Licensing fees and implementation costs can be expensive, especially for smaller businesses.
Complex Setup: Setting up and customizing Microsoft Project Server can be a complicated process, often requiring specialized IT support.
Overkill for Smaller Projects: The robust feature set may be excessive for managing smaller projects, potentially leading to unnecessary complexity for simpler initiatives.
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ServiceNow SPM is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with business goals. Users praise its ease of implementation, user-friendly interface, and strong capabilities for project and portfolio management. One user noted that ServiceNow SPM "is really easy to implement and get adopted in the organization." Another user commented that the "interface is welcoming and user friendly." In terms of functionality, users appreciate ServiceNow SPM's ability to "house and process a lot of data." Additionally, users find the resource management capabilities to be particularly useful, especially for managing hourly resources. However, some users have also identified areas for improvement. For instance, one user mentioned that ServiceNow SPM "can be hard to manage SOW based contracts." Others have expressed concerns about the overall function of the system, stating that it "left more to be desired." Compared to similar products, users believe that ServiceNow SPM stands out for its ease of use and strong data management capabilities. Overall, ServiceNow SPM is a well-regarded SPM solution that offers a number of benefits for organizations seeking to improve their portfolio management processes. While there are some areas for improvement, users generally find the system to be easy to use and effective.

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Users in the past year have reported that Microsoft Project Server is a powerful tool for managing intricate projects, particularly for larger enterprises. Its tight integration with other Microsoft products like SharePoint enhances collaboration and ensures data consistency across platforms, which is a major plus for teams already using the Microsoft ecosystem. Users specifically praise its comprehensive project tracking, resource management capabilities, and in-depth reporting features, allowing for efficient allocation of resources and insightful analysis of project progress. However, some users find the interface daunting and the initial setup complex, potentially requiring dedicated IT support. The cost is also a notable barrier for smaller organizations, making it a less appealing option for those with limited budgets. In conclusion, Microsoft Project Server is most suitable for large enterprises with complex project management needs that require robust features, seamless integration with other Microsoft products, and possess the budget for its implementation and maintenance. Smaller organizations or those seeking simpler solutions might find more value in alternative project management tools with less demanding learning curves and friendlier pricing models.

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