ServiceNow SPM vs eResource Scheduler

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Our analysts compared ServiceNow SPM vs eResource Scheduler based on data from our 400+ point analysis of PPM Software, user reviews and our own crowdsourced data from our free software selection platform.

eResource Scheduler Software Tool

Product Basics

ServiceNow SPM (formerly ITBM) is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with their strategic objectives. It provides a centralized platform for managing the entire portfolio lifecycle, from ideation to execution and realization of benefits. ServiceNow SPM is most suited for large organizations with complex portfolios and multiple stakeholders. It offers a number of benefits, including improved decision-making, increased agility, and reduced risk. Some of the popular features of ServiceNow SPM include portfolio prioritization, resource management, and risk assessment. However, some users have reported that the product can be complex and difficult to use. Overall, ServiceNow SPM is a powerful SPM solution that can help organizations achieve their strategic goals. Pricing for ServiceNow SPM is based on the number of users and the number of portfolios.

Pros Cons
  • Improved decision-making
  • Increased agility
  • Reduced risk
  • Centralized platform
  • Comprehensive features
  • Complex to use
  • Steep learning curve
  • Pricey
  • Limited reporting
  • Not ideal for small teams
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EResource Scheduler is a cloud-based suite that helps businesses create feasible and implementable schedules for their personnel and resources. Its collaborative interface fosters better coordination between departments and teams for maximum utilization.

It helps businesses assign crucial projects to the most qualified employees and delegate the resources required to meet project deadlines and adhere to the client’s specifications. It lets users efficiently schedule multiple resources like employees, facilities, equipment and more.
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$50/User, Monthly
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$5/User, Monthly
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Tailored to your specific needs
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Product Insights

  • Improved Decision-Making: ServiceNow SPM provides a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
  • Increased Agility: By streamlining portfolio management processes and automating tasks, ServiceNow SPM helps organizations respond quickly to changing market conditions and seize new opportunities.
  • Reduced Risk: ServiceNow SPM's risk management capabilities help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
  • Enhanced Alignment with Strategic Objectives: ServiceNow SPM ensures that IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
  • Improved Collaboration and Communication: ServiceNow SPM provides a single source of truth for portfolio data, fostering collaboration and communication among stakeholders across the organization.
  • Greater Portfolio Visibility and Transparency: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
  • Streamlined Portfolio Management Processes: ServiceNow SPM automates many portfolio management tasks, reducing manual effort and improving efficiency.
  • Enhanced Resource Utilization: ServiceNow SPM helps organizations optimize resource allocation, ensuring that resources are used effectively and efficiently.
  • Improved Project Success Rates: By providing data-driven insights and support for project planning, execution, and monitoring, ServiceNow SPM helps organizations increase the success rate of their projects.
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  • Scalable: EResource Scheduler offers a scalable design that can be configured to meet the resource scheduling needs of companies. It can be tailored to address the processes and workflows of its clients. 
  • Efficient Scheduling: EResource Scheduler allows users to schedule all types of resources — workforce, equipment, vehicles, facilities, meeting rooms and more. Business managers can also set definitions with attributes for efficient categorization and profiling. 
  • Documents Time Spent: It documents actual time spent by the staff on various projects. It generates various management reports that offer in-depth insights into the optimal use of resources, identify gaps in resource utilization, financials and forecasting. The reports are configurable to provide data that can be used to make smart business decisions. 
  • Simplifies Resource Allocation: EResource Scheduler simplifies the allocation of an organization’s resources. It makes entering time, viewing bookings and generating hours worked by the employees easy and automatically notifies if a resource is overbooked. Resource allocation can be organized as per the built-in calendar and the number of hours can be adjusted according to availability. 
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  • Portfolio Prioritization: ServiceNow SPM provides a centralized platform for prioritizing projects and initiatives based on their alignment with strategic objectives, resource availability, and risk assessment.
  • Resource Management: ServiceNow SPM enables organizations to effectively manage their resources across the portfolio, ensuring that the right people and skills are assigned to the right projects.
  • Risk Management: ServiceNow SPM helps organizations identify, assess, and mitigate potential risks associated with their projects and initiatives.
  • Performance Tracking: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
  • Reporting and Analytics: ServiceNow SPM offers comprehensive reporting and analytics capabilities, enabling organizations to gain insights into portfolio trends, identify areas for improvement, and make data-driven decisions.
  • Collaboration and Communication Tools: ServiceNow SPM facilitates collaboration and communication among stakeholders across the organization, ensuring that everyone is aligned on portfolio goals and progress.
  • Integrations with Other ServiceNow Products: ServiceNow SPM integrates seamlessly with other ServiceNow products, such as IT Service Management (ITSM) and Project Management (PM), providing a holistic view of the organization's projects and initiatives.
  • Mobile App: ServiceNow SPM offers a mobile app, enabling users to access and manage portfolio information on the go.
  • Customizable Dashboards: ServiceNow SPM allows users to create customized dashboards to track the metrics that are most important to them.
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  • Drag and Drop Interface: It simplifies scheduling with its drag and drop feature, and it. It allows users to effortlessly prepare schedules from scratch or tweak the existing ones. Its Gantt chart tool offers a clear view of resource schedules with their utilization and availability. 
  • Multiple Calendars: It allows differential work patterns followed by the employees and setting holidays and working days for different calendars. It provides flexibility for the users to define working calendars separately for a project and setting holidays and working days. 
  • Daily Monitoring: It allows organizations to view and compare schedules with real-time attendance, allowing efficient daily monitoring. It offers an optional time clock kiosk for the employers to track staff attendance and work hours. 
  • Graphical Reports: EResource Scheduler can generate reports based on real-time data to give insights into an organization’s resources, availability, utilization, actual revenue, project expenditure, actual cost and more. Its color coding feature helps identify underutilized and over-stressed resources. Users can interpret data using graphs. 
  • Automated Notifications: EResource Scheduler’s architecture is designed to send automatic alerts and email notifications. It sends bulk or consolidated emails to the staff or the management. 
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Product Ranking

#49

among all
PPM Software

#68

among all
PPM Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Agile Portfolio Planning Dashboards And Reporting Demand And Idea Management Financial Management Platform Features Portfolio Management Project Management Resource Management Team Collaboration 100 100 100 100 95 92 91 91 86 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 267 reviews
Great User Sentiment 18 reviews
87%
of users recommend this product

ServiceNow SPM has a 'great' User Satisfaction Rating of 87% when considering 267 user reviews from 3 recognized software review sites.

87%
of users recommend this product

eResource Scheduler has a 'great' User Satisfaction Rating of 87% when considering 18 user reviews from 2 recognized software review sites.

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5.0 (1)
3.8 (13)
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4.3 (110)
4.3 (17)
4.4 (144)
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Awards

SelectHub research analysts have evaluated ServiceNow SPM and concluded it earns best-in-class honors for Agile Portfolio Planning, Demand and Idea Management and Platform Security.

Agile Portfolio Planning Award
Demand and Idea Management Award
Platform Security Award

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Synopsis of User Ratings and Reviews

Improved decision-making: Users appreciate ServiceNow SPM's ability to provide a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
Increased agility: Users find that ServiceNow SPM's streamlined portfolio management processes and automation of tasks help organizations respond quickly to changing market conditions and seize new opportunities.
Reduced risk: Users value ServiceNow SPM's risk management capabilities that help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
Enhanced alignment with strategic objectives: Users appreciate that ServiceNow SPM ensures IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
Improved collaboration and communication: Users find that ServiceNow SPM's provision of a single source of truth for portfolio data fosters collaboration and communication among stakeholders across the organization.
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Centralized Resource Pool: Provides a "single source of truth" for resource capacity and availability, eliminating the need to maintain separate spreadsheets or databases.
Real-Time Visibility: Offers real-time insights into resource utilization, allowing project managers to quickly identify potential bottlenecks or underutilized resources.
Scenario Planning: Enables "what-if" analysis to evaluate the impact of different project scenarios on resource availability, helping to optimize project schedules and resource allocation.
Improved Collaboration: Facilitates communication and collaboration between project managers and resource managers, ensuring everyone is on the same page regarding resource assignments and project timelines.
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Complexity: Users find ServiceNow SPM to be a complex enterprise solution, requiring a significant level of training and expertise to implement and use effectively.
Cost: Users find ServiceNow SPM to be a relatively expensive solution, with pricing based on the number of users and portfolios. This can make it prohibitive for smaller organizations or organizations with limited budgets.
Steep learning curve: Users find that ServiceNow SPM has a steep learning curve, which can make it difficult for new users to get up to speed quickly.
Limited reporting: Some users find that ServiceNow SPM's reporting capabilities are limited and could be more comprehensive.
Not ideal for small teams: Users believe that ServiceNow SPM is designed for large organizations with complex portfolios. It may not be the best fit for smaller teams or organizations with simpler portfolio management needs.
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Limited Functionality: The software lacks features commonly found in other PPM tools, such as portfolio management and capacity planning. This can be a major drawback for organizations with complex project portfolios.
Usability Issues: The user interface can be challenging to navigate, especially for new users. Some users have reported difficulty finding the information they need and completing tasks efficiently.
Integrations: eResource Scheduler may not integrate well with other business systems, such as CRM or financial software. This can lead to data silos and make it difficult to get a complete picture of project performance.
Customer Support: Users have reported mixed experiences with customer support. Some have found the support team to be responsive and helpful, while others have had difficulty getting the assistance they need.
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ServiceNow SPM is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with business goals. Users praise its ease of implementation, user-friendly interface, and strong capabilities for project and portfolio management. One user noted that ServiceNow SPM "is really easy to implement and get adopted in the organization." Another user commented that the "interface is welcoming and user friendly." In terms of functionality, users appreciate ServiceNow SPM's ability to "house and process a lot of data." Additionally, users find the resource management capabilities to be particularly useful, especially for managing hourly resources. However, some users have also identified areas for improvement. For instance, one user mentioned that ServiceNow SPM "can be hard to manage SOW based contracts." Others have expressed concerns about the overall function of the system, stating that it "left more to be desired." Compared to similar products, users believe that ServiceNow SPM stands out for its ease of use and strong data management capabilities. Overall, ServiceNow SPM is a well-regarded SPM solution that offers a number of benefits for organizations seeking to improve their portfolio management processes. While there are some areas for improvement, users generally find the system to be easy to use and effective.

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eResource Scheduler, a project portfolio management (PPM) software by Enbraun, has attracted significant attention for its comprehensive features and user-friendly interface. Users frequently highlight its ability to streamline resource management, project planning, and team collaboration as key strengths. The software's visual dashboards and reporting tools provide real-time insights into project progress, resource utilization, and budget allocation, enabling data-driven decision-making and improved project outcomes. Additionally, eResource Scheduler's integration capabilities with popular tools like Microsoft Project and Jira enhance its versatility and adaptability to existing workflows. However, some users note that the initial learning curve can be steep due to the software's extensive functionality. While eResource Scheduler offers a wide range of features, certain advanced functionalities may require additional training or support to fully utilize. Furthermore, users suggest that the mobile app experience could be improved to provide a more seamless and intuitive interface for on-the-go project management. Despite these considerations, eResource Scheduler remains a popular choice for organizations seeking a robust PPM solution. Its ability to centralize project data, optimize resource allocation, and enhance team communication makes it particularly well-suited for mid-sized to large businesses with complex project portfolios and diverse teams.

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