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Alfabet vs ServiceNow SPM

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Our analysts compared Alfabet vs ServiceNow SPM based on data from our 400+ point analysis of PPM Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Alfabet Software Tool
ServiceNow SPM Software Tool
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Product Basics

Analyst Rating

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Detailed Analysis

User Sentiment

we're gathering data
( Reviews)

Analyst Rating

92 Detailed Analysis

User Sentiment

Great User Sentiment (267 Reviews)
The Alfabet IT planning and management platform offers IT portfolio insights to decision-makers to make the right investment decisions and plans. It allows businesses to minimize risk, maintain compliance and create efficiency in pursuing strategic initiatives. It also offers Alfabet Fastlane that allows businesses to easily and quickly establish an IT portfolio management (ITPM) practice for governance and optimizing their IT landscape.

It helps manage a wide range of stakeholders through a series of integrated processes, identifies clear responsibilities and ensures good collaboration.
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ServiceNow SPM (formerly ITBM) is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with their strategic objectives. It provides a centralized platform for managing the entire portfolio lifecycle, from ideation to execution and realization of benefits. ServiceNow SPM is most suited for large organizations with complex portfolios and multiple stakeholders. It offers a number of benefits, including improved decision-making, increased agility, and reduced risk. Some of the popular features of ServiceNow SPM include portfolio prioritization, resource management, and risk assessment. However, some users have reported that the product can be complex and difficult to use. Overall, ServiceNow SPM is a powerful SPM solution that can help organizations achieve their strategic goals. Pricing for ServiceNow SPM is based on the number of users and the number of portfolios.

Pros Cons
  • Improved decision-making
  • Increased agility
  • Reduced risk
  • Centralized platform
  • Comprehensive features
  • Complex to use
  • Steep learning curve
  • Pricey
  • Limited reporting
  • Not ideal for small teams
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Product Assistance

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Product Insights

  • UI/UX Enhancement: Provides an extensively enhanced user interface that enables the user to engage with Alfabet and make work with the product more attractive, meaningful and relatable. 
  • Microsoft Azure DevOps Integration: Enhances Microsoft Azure DevOps(ADO) Agile capabilities. It provides version control, reporting, needs management, project management, automated building, laboratory management, testation and release management capacities (both for agile software development and waterfall teams). It supports ADO importing projects, disclosures, builds and work items to ensure that business and IT strategy are aligned with business CI/CD (continuous integration/continuous delivery) activities. 
  • Leverage Search Options: It can be a challenge for users to know the exact name of an object, class or view. In this case, the AlfaBot returns a list of suggestions for a link. It also allows the user to enter keywords to refine the search repetitively if none of the listed options matches the user’s intent. The user can return to the AlfaBot after navigating to a location to easily revise the last decision and trigger a new action. 
  • Customization: Offers leverage customization so that organizations can appeal to each stakeholder in terms of look and feel, information relevance and clear task execution procedures. Create roadmaps, reports and workflows that are relevant to stakeholders. 
  • Make IT Portfolio Agile: Increase IT Asset Agility's portfolio to implement corporate initiatives so that new business products get to market faster. Use agile portfolios and features to leverage agile delivery methods and align delivery with IT strategy and business. 
  • Security: Supports the integration of features such as single sign-on (SSO) and light directory access protocol (LDAP) so that users get a single, secure set of credentials to use for virtually any IT resource. It is certified under ISO 27001 and SOC2 Type II standards for security management and comprehensive safety controls. 
  • Open and Independent: Capable of working with market-leading solutions from other industry vendors. The multi-cloud platform supports various infrastructure providers including, Microsoft(R) Azure(R), Amazon Web Service(AWS) and others. This independence enables users to select the infrastructure supplier that best suits the company's needs. 
  • Cloud-Based: It provides cloud-based PAAS and SaaS services that are ideal for accelerating digital transformation, social and mobile collaboration and bringing innovative cloud projects. 
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  • Improved Decision-Making: ServiceNow SPM provides a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
  • Increased Agility: By streamlining portfolio management processes and automating tasks, ServiceNow SPM helps organizations respond quickly to changing market conditions and seize new opportunities.
  • Reduced Risk: ServiceNow SPM's risk management capabilities help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
  • Enhanced Alignment with Strategic Objectives: ServiceNow SPM ensures that IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
  • Improved Collaboration and Communication: ServiceNow SPM provides a single source of truth for portfolio data, fostering collaboration and communication among stakeholders across the organization.
  • Greater Portfolio Visibility and Transparency: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
  • Streamlined Portfolio Management Processes: ServiceNow SPM automates many portfolio management tasks, reducing manual effort and improving efficiency.
  • Enhanced Resource Utilization: ServiceNow SPM helps organizations optimize resource allocation, ensuring that resources are used effectively and efficiently.
  • Improved Project Success Rates: By providing data-driven insights and support for project planning, execution, and monitoring, ServiceNow SPM helps organizations increase the success rate of their projects.
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  • UI/UX Design and Styling: Users have the liberty to design the GUI. Icons, editor styling, case sensitive text and GUI system characteristics attributes can configure font color and style of a wide variety of GUI elements, including the AlfaBot. These also include skin styles, extend to page views and buttons to allow margin, padding, font and foreground color specifications. 
  • Enhanced AlfaBot: It helps users with general tasks such as creating, editing, and finding objects and their aspects, as well as navigating diagrams and configured reports. This capability is based on the natural language processing technology(NLP) engine provided by the Dialogflow component of a third party. 
  • Value Stream Assessment(VSA): Represent value streams and map them to business capacities. Different reports and diagrams help view the value stream and evaluate it. This report can be used to provide insight into the makeup, health and support capabilities of the business strategy in multiple types of evaluations, carried out according to several KPIs. The Value Stream Diagram shows the value stream of the steps, stakeholders and their conditions and associated capabilities. 
  • Alfabet Fastlane: It comes with pre-configured portfolio analysis, pre-built dashboard and reports that provide commonly needed portfolio responses, step-by-step data entry guidelines and support for user assistance on task completion. 
  • Portfolio Management: Gain broad and in-depth insights into the organization’s IT landscape and change plans to make portfolio management decisions faster. It describes complex IT systems in terms of business, information and technology, application and contributes to the development of changing standards, allowing users to see, decide and act on an IT landscape. 
  • Visualization: Leverages reports and visualizations such as overlapping bar charts, sunburst diagrams, chord diagrams and scatter charts to visualize comparisons, hierarchies, interrelationships between data and trends in large, complex databases. 
  • Notification: Provides a visible response mechanism notification when asynchronous processes are completed. The slide-in message window also provides a link to the view of the My Events page, where it is possible to review process details. The user can click anywhere outside the response window to move messages to the slide-in toolbar, where it remains in the current view for later consideration. 
  • Application Rationalization: Strategically identifies all applications in the company and classifies the scale and extent of effort needed; applications that can be exposed to security risks, applications that need to be retired, updated and developed net new. It enables companies to understand business needs between the vendor and customer. IT managers can discuss with vendors the price but also whether the requests meet the organization’s business requirements. 
  • Risk Management: It provides an overview of critical and IT support processes, vulnerability targets and more. Organizations can efficiently allocate resources, knowing what aspects of the business must be maintained and which aspects can be slowed down. A repository and all interdependence information are centralized and updated and available to all colleagues throughout the organization to see, eliminating further data collection. 
  • Budget Management: It shows what business capabilities are needed(or not) during risk mitigation, but also what assets can be optimized. It defines the right applicants for budget support, what dependencies are needed, which and how many contracts need renegotiation, which investments are still relevant and more. 
  • Industrial IoT Management: Enhance marketing, sales and customer service objectives, and then identify those measures for continuous improvement in a granular manner and clear efficiency improvements across the board. It also allows users to be aware of all backend IT connections. 
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  • Portfolio Prioritization: ServiceNow SPM provides a centralized platform for prioritizing projects and initiatives based on their alignment with strategic objectives, resource availability, and risk assessment.
  • Resource Management: ServiceNow SPM enables organizations to effectively manage their resources across the portfolio, ensuring that the right people and skills are assigned to the right projects.
  • Risk Management: ServiceNow SPM helps organizations identify, assess, and mitigate potential risks associated with their projects and initiatives.
  • Performance Tracking: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
  • Reporting and Analytics: ServiceNow SPM offers comprehensive reporting and analytics capabilities, enabling organizations to gain insights into portfolio trends, identify areas for improvement, and make data-driven decisions.
  • Collaboration and Communication Tools: ServiceNow SPM facilitates collaboration and communication among stakeholders across the organization, ensuring that everyone is aligned on portfolio goals and progress.
  • Integrations with Other ServiceNow Products: ServiceNow SPM integrates seamlessly with other ServiceNow products, such as IT Service Management (ITSM) and Project Management (PM), providing a holistic view of the organization's projects and initiatives.
  • Mobile App: ServiceNow SPM offers a mobile app, enabling users to access and manage portfolio information on the go.
  • Customizable Dashboards: ServiceNow SPM allows users to create customized dashboards to track the metrics that are most important to them.
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Product Ranking

#37

among all
PPM Software

#49

among all
PPM Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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User Sentiment Summary

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Great User Sentiment 267 reviews
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87%
of users recommend this product

ServiceNow SPM has a 'great' User Satisfaction Rating of 87% when considering 267 user reviews from 3 recognized software review sites.

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3.8 (13)
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4.3 (110)
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4.4 (144)

Awards

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SelectHub research analysts have evaluated ServiceNow SPM and concluded it earns best-in-class honors for Agile Portfolio Planning, Demand and Idea Management and Platform Security.

Agile Portfolio Planning Award
Demand and Idea Management Award
Platform Security Award

Synopsis of User Ratings and Reviews

Centralized Platform: Alfabet provides a single platform for managing various PPM processes, including demand management, resource management, financial planning, and application portfolio management. This centralized approach can help organizations to improve visibility, collaboration, and decision-making.
Flexibility and Customization: Alfabet is a highly configurable platform that can be tailored to meet the specific needs of different organizations. This flexibility allows organizations to adapt the platform to their unique processes and requirements.
Integration Capabilities: Alfabet can be integrated with other enterprise systems, such as ERP, CRM, and HR systems. This integration can help organizations to improve data accuracy and efficiency.
Reporting and Analytics: Alfabet provides robust reporting and analytics capabilities that can help organizations to track performance, identify trends, and make better decisions.
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Improved decision-making: Users appreciate ServiceNow SPM's ability to provide a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
Increased agility: Users find that ServiceNow SPM's streamlined portfolio management processes and automation of tasks help organizations respond quickly to changing market conditions and seize new opportunities.
Reduced risk: Users value ServiceNow SPM's risk management capabilities that help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
Enhanced alignment with strategic objectives: Users appreciate that ServiceNow SPM ensures IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
Improved collaboration and communication: Users find that ServiceNow SPM's provision of a single source of truth for portfolio data fosters collaboration and communication among stakeholders across the organization.
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Limited Functionality: Alfabet's PPM capabilities are not as comprehensive as some other tools, lacking features like resource management, capacity planning, and what-if analysis. This can limit its usefulness for organizations with complex PPM needs.
Usability Challenges: Some users find the interface to be clunky and difficult to navigate, with a steep learning curve. This can make it time-consuming to learn and use the tool effectively.
Integration Issues: Integrating Alfabet with other enterprise systems can be challenging, requiring significant customization and technical expertise. This can increase implementation costs and complexity.
Cost: Alfabet can be expensive, especially for larger organizations with many users. The pricing structure can also be complex, making it difficult to predict total costs.
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Complexity: Users find ServiceNow SPM to be a complex enterprise solution, requiring a significant level of training and expertise to implement and use effectively.
Cost: Users find ServiceNow SPM to be a relatively expensive solution, with pricing based on the number of users and portfolios. This can make it prohibitive for smaller organizations or organizations with limited budgets.
Steep learning curve: Users find that ServiceNow SPM has a steep learning curve, which can make it difficult for new users to get up to speed quickly.
Limited reporting: Some users find that ServiceNow SPM's reporting capabilities are limited and could be more comprehensive.
Not ideal for small teams: Users believe that ServiceNow SPM is designed for large organizations with complex portfolios. It may not be the best fit for smaller teams or organizations with simpler portfolio management needs.
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Want to make managing projects as easy as A-B-C? Alfabet by Software AG might be the answer. Users rave about its comprehensive features, saying it's the "most comprehensive project management software" they've ever used. Alfabet's ease of use, integration with other applications, and powerful reporting capabilities make it a standout choice. Users particularly appreciate the Gantt charts and resource allocation tools, which help keep complex projects on track. One user noted, "It's a great tool for managing complex projects." However, it's important to note that user reviews primarily focus on Alfabet's strengths, with limited discussion of potential weaknesses or drawbacks. Alfabet seems to shine when it comes to handling intricate projects with its robust features and integrations. It appears to be a good fit for businesses of all sizes that need a reliable solution for project planning, scheduling, budgeting, and collaboration. Its ability to integrate with other business applications makes it a versatile tool for teams that rely on multiple software platforms. While user reviews are overwhelmingly positive, it's recommended to explore trials or demos to ensure Alfabet aligns with your specific needs and preferences.

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ServiceNow SPM is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with business goals. Users praise its ease of implementation, user-friendly interface, and strong capabilities for project and portfolio management. One user noted that ServiceNow SPM "is really easy to implement and get adopted in the organization." Another user commented that the "interface is welcoming and user friendly." In terms of functionality, users appreciate ServiceNow SPM's ability to "house and process a lot of data." Additionally, users find the resource management capabilities to be particularly useful, especially for managing hourly resources. However, some users have also identified areas for improvement. For instance, one user mentioned that ServiceNow SPM "can be hard to manage SOW based contracts." Others have expressed concerns about the overall function of the system, stating that it "left more to be desired." Compared to similar products, users believe that ServiceNow SPM stands out for its ease of use and strong data management capabilities. Overall, ServiceNow SPM is a well-regarded SPM solution that offers a number of benefits for organizations seeking to improve their portfolio management processes. While there are some areas for improvement, users generally find the system to be easy to use and effective.

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