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Paycom vs Paychex Flex

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Our analysts compared Paycom vs Paychex Flex based on data from our 400+ point analysis of Payroll Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Paycom Software Tool
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Paychex Flex Software Tool
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Product Basics

Analyst Rating

86 Detailed Analysis

User Sentiment

Great User Sentiment (2809 Reviews)

Analyst Rating

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Detailed Analysis

User Sentiment

Great User Sentiment (2205 Reviews)
Paycom is a cloud-based payroll management software designed to streamline payroll processing for businesses of all sizes. It automates tasks like calculating taxes, generating paychecks, and filing reports, saving time and reducing errors. Paycom is particularly well-suited for companies with complex payroll needs, such as those with multiple locations, international employees, or union contracts. Some of Paycom's key benefits include its ease of use, scalability, and compliance support. The software is known for its intuitive interface and comprehensive features, making it easy for both administrators and employees to navigate. Paycom can also be customized to meet the specific needs of different businesses, regardless of size or industry. Additionally, Paycom stays up-to-date on all tax and regulatory changes, ensuring that businesses are always in compliance. When compared to similar payroll products, Paycom generally receives positive reviews from users for its user-friendly interface, comprehensive features, and reliable customer support. However, it is also known to be one of the more expensive options on the market, with pricing based on the number of employees and the complexity of payroll needs.

Pros
  • Easy to use interface
  • Comprehensive features
  • Reliable customer support
  • Scalable for businesses of all sizes
  • Strong compliance support
 Cons
  • Higher cost compared to competitors
  • Complex pricing structure
  • May require additional setup for complex needs
  • Limited reporting customization options
  • Not ideal for very small businesses
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Paychex Flex is a cloud-based compensation and HR solution with the capability to serve thousands of employees. While there is an essential core version that mainly handles financials, it runs a wide range of departments and tasks. Some of its functions include payment management, benefits, talent management, time clocks, attendance, workforce management and more.


It’s a scalable option with unique versions for small, medium and large businesses with different versions for groups of varying sizes, including one to nine, 10 to 49, and 50 to thousands. It also has distinct user roles for workers, managers or administrators. A winner of multiple industry awards, its automation cuts down on time doing manual operations like processing payments, auto calculating taxes and staying up to date with current rates and compliance.
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$25/Employee, Monthly
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$39 Monthly
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Product Insights

  • Reduced errors and improved accuracy: Paycom automates manual tasks and calculations, minimizing the risk of human error in payroll processing. This leads to more accurate paychecks and fewer compliance issues.
  • Increased efficiency and time savings: Streamlined workflows and automation free up HR teams from tedious tasks, enabling them to focus on strategic initiatives. Employees can also access self-service tools for faster issue resolution and time off requests.
  • Enhanced compliance: Paycom stays updated with complex tax regulations and automatically calculates and files payroll taxes accurately and on time. This reduces the risk of penalties and fines associated with non-compliance.
  • Improved employee satisfaction: Self-service portals and mobile access empower employees to manage their own payroll information, paystubs, and benefits enrollment. This transparency and convenience contribute to a more positive employee experience.
  • Scalability for growth: Paycom adapts to growing businesses by accommodating changes in employee numbers, pay structures, and complex payroll needs without requiring additional software or integrations.
  • Data-driven decision making: Robust reporting and analytics provide valuable insights into workforce trends, compensation costs, and other payroll data. This empowers informed decision-making and strategic HR planning.
  • Improved communication and transparency: Paycom facilitates clear and timely communication between HR, managers, and employees regarding payroll information, policy changes, and benefits updates.
  • Reduced administrative burden: Automated workflows and paperless processes minimize manual tasks and paperwork, freeing up HR teams to focus on higher-value activities.
  • Enhanced security and data protection: Paycom employs robust security measures and data encryption to protect sensitive employee information and ensure compliance with data privacy regulations.
  • Dedicated customer support: Paycom offers comprehensive customer support, including training resources, online help, and dedicated representatives, to assist users with any questions or issues.
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  • Better Organization: Centralize important files and payroll data in one centralized location, making it easier to access. Assign user roles through administration; organizations control the dissemination of sensitive data.
  • Greater Accuracy: Run auto calculations for taxes and direct deposit and sync the general ledger making it easy to plug the information into an integrated accounting program. Creates a streamlined, easy way to manage all of the relevant data.
  • Increased Efficiency: Save time and work by decreasing the amount of manually input data. Record attendance within the application, making payment more straightforward. Auto-calculate local, state and federal taxes saving tons of manpower and time.
  • Better Scalability: Grow the platform as the company experiences exponential growth. Go from workplaces with as few as two employees to workforces that number in the thousands. Each level comes with more functionality and increased administrative and HR control over the processes.
  • More Open Communication: Use notifications, mass emails and electronic bulletin boards to promote an easy flow of information. Communicate enrollment reminders, announcements or company news seamlessly. Ensure employees, managers, executives, contractors, remote workers and other employees are all on the same page.
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  • Applicant Tracking System (ATS): Build customizable databases to view relevant applicant information and track candidates as they move through the application process. Managers can search and sort applicants by information such as degree, specific skill sets, work history and more. 
  • Compensation Management: Define budgets, award bonuses and integrate with payroll to ensure that all employees receive fair compensation without overspending. 
  • Job Posting: Allows managers to post open positions to thousands of job boards. Managers can also rely on recruitment data to build reports to determine if their recruiting efforts are working. 
  • Payroll: Calculate taxes, process payroll, account for employee expenses and more, directly through the platform. Automate payroll processing, ensuring that employees are always paid the accurate amount at the correct time. 
  • Performance Management: Schedule and facilitate employee performance appraisals directly through the platform. 
  • Reporting: Leverage Paycom’s built-in analytics to generate reports on a variety of processes, including payroll, time and attendance, compensation and more. 
  • Scheduling: Create and edit employee schedules and approve requests for time off through the system’s calendar. Automate time tracking and integrate with payroll to streamline pay processing. 
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  • Online Payroll: Handle payroll management. Automatically calculate taxes, payments and files. View critical data, including the cash required for upcoming paydays. Use safeguards such as notifications to prevent errors. Employees can access direct deposit and pay stub information directly. Last, administrators can access documentation and records like cash requirements, the payroll journal and tax deposit notices.
  • Tax Administration: Calculate taxes, add hours to each pay period, file returns and set up direct deposit.
  • Mobile: Access information on W-2s, direct deposit and other important information. For organizations that want to use the solution’s attendance functionality, workers can easily punch in and out on the app. Run it on smartphones and tablets with iOS or Android. It requires iOS 12.0 or higher and an Android OS of 7.0 or higher to run.
  • Reporting: Comes with over 160 dashboards and reports. Access reporting for payroll journals, department summaries, notices of tax deposits and cash requirements. For businesses looking for more robust options, look into the workforce management options.
  • Multiple Versions: Choose from a variety of purchase options to select the option that best meets business needs. The packages include:
    • Small Business Payroll: Use for businesses with under 50 workers. Use payment processing and access to the mobile app. Calculate state, federal and local taxes. Finish onboarding, complete forms, edit personal info and see compensation data. Provide direct deposit, pay cards and paper check for payment options. For businesses with multiple worker types, offer payment hourly, by salary or by contract. Provide help with labor compliance, garnishment payments, new hire reporting and over 160 reports for analytics.
    • Mid-Sized Business Payroll: Use for businesses with 10 to 49 employees. Handle applicant tracking, attendance, recruiting, onboarding, hiring, health benefits, retirement, health insurance and other similar administrative tasks. Expand the platform HR capabilities by including HR record management, an events calendar and reporting and analytics for the department.
    • Enterprise Payroll Management: Use for 50 to over 1,000 workers. Provide more robust HR abilities in addition to compensation management. Works for hiring, recruiting, training, compliance, handling offboarding, applicant tracking, time and attendance, health benefits, HR record management, an events calendar, retirement and expanded HR analytics.
  • Benefits: Complete the benefits management process. Run enrollment and analyze data. Manage group health insurance, retirement, section 125 plans, FSAs, POPs, retirement and more. Update information in real time and change benefit data easily. Give employers more control over invoices, benefit costs and bill reconciliations. Work with financial advisers and educate staff about the retirement plan offerings.
  • Compliance: Keep up with new tax laws and determine the status of essential laws like the Affordable Care Act.
  • Workplace Analytics: Analyze data and create a staff and workforce strategy. Create reports for analytics, HR, payroll and benefits. Generate customized reports for more detail. Provide accountants, financial advisors or bookkeepers with the access they need. Access the quick answers function, giving info on total earnings, net pay, tax liability and hours without pulling a full report. View live reporting to see information as it happens. Export information in various file types, including CSV, fixed-width, PDF and XLS. Send data to third-party software where users can add fields, adjust formatting or even build graphs.
  • Time and Attendance: Provide several options for tracking time and clocking in and out. It integrates with other solutions to track labor costs.
    • Time Kiosk: Allow employers to turn a tablet into a time clock where employees can punch in and out, do job transfer and register lunches and breaks.
    • TrueShift: Offer a time clock that has automated tracking and reporting, making it easy to import to payroll. Use biometric technology to prevent buddy punching. Track up to 500 workers per clock and connect to up to 32 other clocks. Punch in via web or mobile and use a backup camera to verify punches and keep compliant. It can track overtime pay and other wage requirements. Print and email timecard reports and clock in or out with a fingerprint, proximity badge, web punch or PIN entry.
    • InVision Iris Recognition Time Clock: Use iris recognition to ensure employees are working. Integrate with the rest of the HR and time and attendance. Prevent rework and cut down on errors. It works with contacts, goggles, glasses and face masks up to 15 inches away. Track up to 50,000 workers. Unlike a retinal scanner, it doesn’t store images. Instead, encrypt templates to guarantee privacy.
  • Online Learning: Use the built-in learning system. Provide eight free courses to users and customize/build current training, classes, quizzes and videos. Promote skill acquisition, up-skilling and career development. Run classes for on and offsite students. Use the calendar to schedule an in-person training, track transcripts and create content. Access the additional content libraries for purchase and provide surveys so employers can get feedback. Subjects include business, HR compliance, leadership, management, sales, software and workplace safety.
  • Payment Options: Gives options for paying employees, including same-day ACH capability, direct deposit, paper checks and pay cards.
  • Accounting: Manage payment and HR data with the accounting-specific dashboard. Access a library of resources, including tax forms and CPE courses. Import files through the general ledger service and post payroll data through the enterprise solution. Integrate with Sage Intacct, QuickBooks and Xero. Upload or download many files for one or multiple companies from one location.
  • Workers Compensation: Handle workers’ compensation covering medical expenses and lost wages while still ensuring stable cash flow. Provide insurance plans from A-rated national carriers.
  • Onboarding: Give new employees paperwork to fill out online. Customize the experience with personalized messages, welcome videos or other information about the company culture.
  • Payroll Protection: Let managers extend funds from a bank account for up to seven days without services being interrupted or charges for insufficient funds. Process two same-day ACH requests for a last-minute payroll, correcting pay or adding an employee. Help build business credit, deal with fraud, gain small business loans and more.
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Product Ranking

#2

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#6

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Payroll Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Paycom
Paychex Flex
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Benefits Management Dashboard And Reporting Expense Management Mobile Capabilities Payroll And Tax Management Platform Capabilities Security And Compliance Time And Attendance Management 85 100 100 87 91 87 100 95 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 2809 reviews
Great User Sentiment 2205 reviews
85%
of users recommend this product

Paycom has a 'great' User Satisfaction Rating of 85% when considering 2809 user reviews from 6 recognized software review sites.

83%
of users recommend this product

Paychex Flex has a 'great' User Satisfaction Rating of 83% when considering 2205 user reviews from 4 recognized software review sites.

4.4 (14)
4.5 (24)
4.2 (935)
4.2 (1114)
4.34 (672)
4.1 (976)
4.4 (640)
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4.8 (162)
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3.6 (386)
3.8 (91)

Awards

SelectHub research analysts have evaluated Paycom and concluded it earns best-in-class honors for Expense Management.

Expense Management Award

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Synopsis of User Ratings and Reviews

User-Friendly: 85% of reviews mentioning the interface noted the platform has an intuitive layout, with all features organized and easy to locate.
Customer Service: Customer support is highly responsive, as asserted by 100% of reviews referencing it.
Employee Self-Services: All users referring to self-service observed that employees can easily upload documents, view information and track performance.
Performance Reviews: An open dialogue tool makes employee performance reviews more effective, as indicated by 70% of reviews mentioning this feature.
Use Anywhere: The mobile app is easy to use and has all desktop features available, as asserted by 100% reviews on this feature.
Customization: Customization for most features helps cater to a company’s unique requirements, as noted by all reviews on product customization.
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User-Friendly: Just under 50% of reviews said the user experience was good and the interface worked well.
Good Support: Around 40% had good interactions with customer service and were happy with their level of care.
Proper Functionality: One-third of reviewers felt that the system was fully equipped with the tools they needed and especially liked the efficient payroll processing, benefits management, the transparency employees had on their payments and the PTO features.
Value for Price: Around 20% of reviews felt happy with the price and said it was well worth it.
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Login Process: All reviews on the login process observed that employees need to log in every time they open the software, as there’s no password save feature.
Challenging Transition: Transitioning between the client and employee side is challenging and cumbersome, as users need to log in to both systems, according to all reviews on this aspect.
Learning Curve: All users reviewing learning noted that the platform has a steep learning curve, making adaptation difficult for new users.
Integration Capabilities: The system doesn't provide integration with major third-party platforms without using SFTP or API, as indicated by 100% of reviews on this feature.
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Issues with Features: Just under 40% of reviewers felt the features were lacking. The biggest concerns were that the UI was difficult to learn initially and the reporting wasn’t sophisticated enough.
Time and Attendance Systems: Over 20% of users had problems with the punching system or the biometric clocks.
Poor Customer Service: While users felt that the customer service was helpful overall, they noted a high rate of turnover with their reps which often led to gaps in service.
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Paycom users in the past year have expressed both enthusiasm and concerns about the software. Many praise its user-friendly interface, mobile app convenience, and comprehensive feature set, which includes payroll, HR, benefits administration, and talent management. Compared to competitors, users find Paycom to be more intuitive and integrated, streamlining HR processes and saving time. Additionally, customer service is often lauded as responsive and helpful. However, some drawbacks are also mentioned. Implementation can be complex and require significant initial effort. Pricing concerns surface, with Paycom perceived as costlier than some competitors. While offering a wider range of features, this may not be necessary for all businesses, leading to potential overpaying for unused functionalities. Overall, Paycom seems to be a powerful and user-friendly option for companies seeking a one-stop HR and payroll solution. However, its complexity and cost warrant careful consideration, especially for smaller businesses or those with simpler needs. Comparing features and pricing with competitors is crucial to ensure Paycom aligns with your specific requirements and budget.

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Paychex Flex is a solid payroll processing system best liked for its ease of use, positive customer service interactions, fair price and useful functionality. However, it comes with several drawbacks as well. While it’s easy to use, the onboarding takes time and can be initially frustrating. The customer service is good but the high turnover with representatives can be trying. A small but significant percentage had problems with the time and attendance features, either having issues with their punches not being registered or issues with the physical biometric clocks. Overall, it seems best for small and medium businesses looking to automate their payroll. Any organization with multiple types of workers, complex pay rules or many different kinds of income to report should be sure to demo the system carefully and may want to find a more complex option.

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Screenshots

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Head-to-Head Comparison

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